Motivating Tourism

2015 ◽  
Vol 6 (2) ◽  
pp. 1-15 ◽  
Author(s):  
Neeta Baporikar
Keyword(s):  
Economic Development ◽  
Customer Satisfaction ◽  
Best Practices ◽  
Research Paper ◽  
Core Values ◽  
Personality Characteristics ◽  
Behavioural Intentions ◽  
The Core

Attempts have been made for long to classify tourists by activities, interests and opinions (AIOs), by values and even, typology of the tourist based on personality characteristics. Pearce (1993) observes, tourist motivation is in fact “discretionary, episodic, future oriented, dynamic, socially influenced, and evolving” with “attitudes, behavioural intentions, values, preferences, beliefs, needs, and goals thereby presenting spaghetti of overlapping and interlocking concepts”. This research paper is a case study of how ‘Club Mahindra Holidays' flagship brand of Mahindra Holidays & Resorts India Ltd., (MHRIL) started in 1996, has been successful in motivating tourism in general and in India in particular. It also attempts to understand how tourism is based on motivating theories and draw lessons for evolving successful tourism strategies based on the core values such as Reliability, Trust and Customer Satisfaction. The case study will enable tourism organizations to adopt best practices, strategize well for success and contribute to economic development in this era of globalization.

THE ALSCO CASE STUDY—THE CORE VALUES METHOD IN PRACTICE

2006 ◽  
pp. 295-327
Author(s):  
Alma Whiteley ◽  
Jervis Whiteley
Keyword(s):  
Core Values ◽  
The Core

scholarly journals Applying CMMI Best Practices to Improve Processes

2019 ◽  
Vol 292 ◽  
pp. 01065
Author(s):  
Sussy Bayona-Oré ◽  
Josselyn Chamilco ◽  
Dayvis Perez
Keyword(s):  
Customer Satisfaction ◽  
Best Practices ◽  
Educational Institution ◽  
Verification And Validation ◽  
Competitive Market ◽  
Software Products ◽  
Management Processes ◽  
Requirements Verification

Today more and more organizations are demanding quality software products. To cover this demand, companies that provide computer solutions focus on the quality of their processes to generate value in a competitive market. This article presents the case study of an educational institution that decides to use the best practices of CMMI to improve the areas of management processes of requirements, verification and validation. The results of the improvement process show that the practices were improved, the defects decreased and the customer satisfaction was improved.

scholarly journals Examining the value of spatial vs. non-spatial open data

2021 ◽  
Author(s):  
Sarah Greene
Keyword(s):  
Economic Development ◽  
Spatial Data ◽  
Open Data ◽  
Research Paper ◽  
Data Formats ◽  
High Prevalence ◽  
Data Program ◽  
The City

This research paper analyzes how the value of open data varies based on the goal of the open data program, and the format in which the data are provided. Four cities across Canada which make up the G4 are examined to identify common themes of open data available, and assess the data formats found most often within these themes. Further, the City of Toronto is examined in a case study to evaluate their open data program and assess if spatial open data are more prevalent within the theme of innovation for economic development. Findings from this research indicate that there are some data themes which typically have mostly spatial and/or non-spatial data formats, while there is also a group of themes which have a wide variety of both formats available. This paper also finds that the City of Toronto has a high prevalence of spatial open data within the theme of innovation. The evaluation created for this study could be used in assessing the value of spatial open data within and between cities.

scholarly journals An Ordered Regression Model to Predict Transit Passengers’ Behavioural Intentions

2016 ◽  
Author(s):  
Carmen Forciniti ◽  
Juan De Oña ◽  
Rocio De Oña ◽  
Laura Eboli ◽  
Gabriella Mazzulla
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Regression Models ◽  
Probit Model ◽  
Service Users ◽  
Quality Factors ◽  
Behavioural Intentions ◽  
Transit Service ◽  
Transit Services

Passengers’ behavioural intentions after experiencing transit services can be viewed as signals that show if a customer continues to utilise a company’s service. Users’ behavioural intentions can depend on a series of aspects that are difficult to measure directly. More recently, transit passengers’ behavioural intentions have been just considered together with the concepts of service quality and customer satisfaction. Due to the characteristics of the ways for evaluating passengers’ behavioural intentions, service quality and customer satisfaction, we retain that this kind of issue could be analysed also by applying ordered regression models. This work aims to propose just an ordered probit model for analysing service quality factors that can influence passengers’ behavioural intentions towards the use of transit services. The case study is the LRT of Seville (Spain), where a survey was conducted in order to collect the opinions of the passengers about the existing transit service, and to have a measure of the aspects that can influence the intentions of the users to continue using the transit service in the future.DOI: http://dx.doi.org/10.4995/CIT2016.2016.3199

scholarly journals Service operations in DMV (division of motor vehicles) offices of the USA - a comparative study

2018 ◽  
Vol 41 (4) ◽  
pp. 504-523
Author(s):  
James B. Martin ◽  
Joyendu Bhadury ◽  
James Cordeiro ◽  
Melissa L. Waite ◽  
Kwasi Amoako-Gyampah
Keyword(s):  
Customer Satisfaction ◽  
Best Practices ◽  
Service Quality ◽  
Motor Vehicle ◽  
Nationwide Survey ◽  
Data Envelopment ◽  
Content Type ◽  
Mixed Methods Approach ◽  
The Usa

Purpose Division of motor vehicle (DMV) offices serve a wide swath of Americans in all states and can therefore serve as excellent vehicles to study the quality of public services in the country. However, relatively little attention has been devoted in the academic literature to studying operations in DMV offices, especially as it relates to service quality and productivity. In an attempt to address the same, this paper aims to present the results of a study of DMV offices across the USA through a nationwide survey about vehicle titling and registration services, that received response from 31 of the 50 states and District of Columbia. Design/methodology/approach The authors use a mixed methods approach – a sequential unequal weight mixed methods approach starting with a quantitative analysis of DMV operational data followed by a qualitative case study approach. The primary data collected for this study were with a nationwide survey of the highest DMV office in each state, conducted through the American Association of Motor Vehicle Administrators. Out of the 50 states, 31 states and District of Columbia responded to the survey. In addition to descriptive statistical analysis performed to glean nationwide findings, Data Envelopment Analysis was used to determine efficiency of operations. Finally, extensive in-person interviews with senior managers of DMV offices in Ohio and Indiana were conducted to get more in-depth information for case studies and identification of best practices. Findings States exhibit significant variations in labor and capital productivity and based on Data Envelopment Analysis, Texas and Minnesota DMVs are the most efficient in terms of using their labor and capital inputs to maximize the number of transactional services rendered. The authors also find that while operational performance of vehicle titling and registration services is monitored by most DMV offices across the nation, assessment of customer satisfaction received much less attention. Among the states that do well on both are Indiana and Ohio; the case studies presented based on interviews with their officials that also identify best practices. Research limitations/implications This research was limited to the USA as are its findings. Additionally, it focuses only on vehicle titling and registration at DMV offices because that represents the bulk of services performed by a DMV and the output is standard across all states. Nonetheless, a future study should be extended to other DMV services. Practical implications Given the finding that assessment of customer satisfaction is not widely practiced in DMV offices, DMV officials should address this by putting appropriate systems in place. Additionally, practitioners and state officials can use the findings of this study to develop best practices for their operations and also determine the most appropriate ways to structure the provision of those services that result in enhanced efficiencies and customer satisfaction. Social implications DMV services are among the most widely used services offered by the government in the USA and the overall size and scope of services provided by them across the country is immense. Thus, any improvements in productivity and service quality has significant implications in terms of improving public satisfaction with government services. Originality/value To the best of our knowledge, this represents the first nationwide comparative study of DMV offices in the USA that focuses on service quality and analyzes productivity across the states. Additionally, the case study provided at the end of the paper identifies best practices from two states that have received national recognition for service quality which could be adopted by all DMV offices across the USA. The findings also conform/strengthen numerous hypotheses espoused in existing models and theories from service operations literature by providing evidence in their favor.

scholarly journals ORGANIZATION CULTURE IMPACT TO PERFORMENT HOTEL EMPLOYE (CASE STUDY : HOTEL LEGIAN RESORT –BALI)

2017 ◽  
Vol 2 (1) ◽  
pp. 330 ◽  
Author(s):  
I Wayan Pantiyasa ◽  
Michelle Michelle
Keyword(s):  
Qualitative Method ◽  
Employee Performance ◽  
Individual Performance ◽  
Core Values ◽  
Organisational Culture ◽  
Organization Culture ◽  
Customer Focus ◽  
The Core ◽  
Organisational Cultures

Organisational culture is a set of values or personality that is implemented by certain company or hotel as a form of identity of that hotel or company. The effect of organisational culture is profound, and correlates heavily towards employee performance by enhancing individual performance and increasing employee retention. This research is conducted to discover the effect of organisational culture towards employee performance in Padma Resort Legian. The hotel’s established core values points are used by measuring the effect of each core values towards employee performance. Whereas the core values that had been established is as follows; achievement, excellence, customer focus, honesty and integrity and people oriented. Quantitative and qualitative method is used as a tool to unravel the connection between organisational culture towards employee’s performance. Later on questioners that had been distributed to 119 respondents by using likert scale measurement. The data then is analysed by using both simple and multiple correlation to measure the corelation between the core values towards employees performance both entirely or partially. The result of the research shows that there is a correlation between organisational cultures towards employee’s performance entirely, although only achievement and customer focus that show a significant value of correlation towards employee’s performance. 

scholarly journals The liberal playground

2017 ◽  
Vol 30 (1) ◽  
pp. 94-117 ◽  
Author(s):  
Shaul Bar-Haim
Keyword(s):  
Crucial Role ◽  
Progressive Education ◽  
Core Values ◽  
Upper Class ◽  
The Core ◽  
Experimental School ◽  
Cultural Implications ◽  
Total Freedom ◽  
Liberal Thought

The Cambridge Malting House, an experimental school, serves here as a case study for investigating the tensions within 1920s liberal elites between their desire to abandon some Victorian and Edwardian sets of values in favour of more democratic ones, and at the same time their insistence on preserving themselves as an integral part of the English upper class. Susan Isaacs, the manager of the Malting House, provided the parents – some of whom were the most famous scientists and intellectuals of their age – with an opportunity to fulfil their ‘fantasy’ of bringing up children in total freedom. In retrospect, however, she deeply criticized those from their milieu for not fully understanding the real socio-cultural implications of their ideological decision to make independence and freedom the core values in their children’s education. Thus, 1920s progressive education is a paradigmatic case study of the cultural and ideological inner contradictions within liberal thought in the interwar era. The article also shows how psychoanalysis – which attracted many progressive educators – played a crucial role in providing liberals of all sorts with a new language to articulate their political visions, but, at the same time, explored the limits of the liberal discourse as a whole.

scholarly journals Examining the value of spatial vs. non-spatial open data

2021 ◽  
Author(s):  
Sarah Greene
Keyword(s):  
Economic Development ◽  
Spatial Data ◽  
Open Data ◽  
Research Paper ◽  
Data Formats ◽  
High Prevalence ◽  
Data Program ◽  
The City

This research paper analyzes how the value of open data varies based on the goal of the open data program, and the format in which the data are provided. Four cities across Canada which make up the G4 are examined to identify common themes of open data available, and assess the data formats found most often within these themes. Further, the City of Toronto is examined in a case study to evaluate their open data program and assess if spatial open data are more prevalent within the theme of innovation for economic development. Findings from this research indicate that there are some data themes which typically have mostly spatial and/or non-spatial data formats, while there is also a group of themes which have a wide variety of both formats available. This paper also finds that the City of Toronto has a high prevalence of spatial open data within the theme of innovation. The evaluation created for this study could be used in assessing the value of spatial open data within and between cities.

Palliative care in the Neonatal Intensive Care Unit

2015 ◽  
pp. 909-924
Author(s):  
Cheryl Thaxton ◽  
Brigit Carter ◽  
Chi Dang Hornik
Keyword(s):  
Intensive Care Unit ◽  
Palliative Care ◽  
Intensive Care ◽  
Neonatal Intensive Care ◽  
Core Values ◽  
Developmental Care ◽  
The Core ◽  
Family Centered ◽  
Neonatal Population

This chapter presents the core values of neonatal palliative care within the context of providing culturally appropriate, compassionate, individualized, family-centered developmental care (IFCDC) and patient-focused care for infants receiving care in the NICU environment. To illustrate use of palliative care with the neonatal population, a case study was supplied by a parent.

Russia’s Development Strategy: Guidelines and Restrictions

2008 ◽  
pp. 119-130 ◽  
Author(s):  
V. Senchagov
Keyword(s):  
Economic Development ◽  
Development Strategy ◽  
Conceptual Basis ◽  
The Core ◽  
Economic Development Strategy ◽  
Socio Economic Development ◽  
Rates Of Growth

The core of Russia’s long-term socio-economic development strategy is represented by its conceptual basis. Having considered debating points about the essence and priority of the strategy, the author analyzes the logic and stages of its development as well as possibilities, restrictions and risks of high GDP rates of growth.

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