User Experience in Social Human-Robot Interaction

2017 ◽  
Vol 8 (2) ◽  
pp. 12-31 ◽  
Author(s):  
Beatrice Alenljung ◽  
Jessica Lindblom ◽  
Rebecca Andreasson ◽  
Tom Ziemke
Keyword(s):  
User Experience ◽  
Interdisciplinary Research ◽  
Human Robot Interaction ◽  
Added Value ◽  
Future Research ◽  
Human Society ◽  
Research Needs ◽  
Robot Interaction ◽  
Socially Interactive Robots

Socially interactive robots are expected to have an increasing importance in human society. For social robots to provide long-term added value to people's lives, it is of major importance to stress the need for positive user experience (UX) of such robots. The human-centered view emphasizes various aspects that emerge in the interaction between humans and robots. However, a positive UX does not appear by itself but has to be designed for and evaluated systematically. In this paper, the focus is on the role and relevance of UX in human-robot interaction (HRI) and four trends concerning the role and relevance of UX related to socially interactive robots are identified, and three challenges related to its evaluation are also presented. It is argued that current research efforts and directions are not sufficient in HRI research, and that future research needs to further address interdisciplinary research in order to achieve long-term success of socially interactive robots.

User Experience in Social Human-Robot Interaction

2019 ◽  
pp. 1468-1490 ◽  
Author(s):  
Beatrice Alenljung ◽  
Jessica Lindblom ◽  
Rebecca Andreasson ◽  
Tom Ziemke
Keyword(s):  
User Experience ◽  
Interdisciplinary Research ◽  
Human Robot Interaction ◽  
Added Value ◽  
Future Research ◽  
Human Society ◽  
Research Needs ◽  
Robot Interaction ◽  
Socially Interactive Robots

Socially interactive robots are expected to have an increasing importance in human society. For social robots to provide long-term added value to people's lives, it is of major importance to stress the need for positive user experience (UX) of such robots. The human-centered view emphasizes various aspects that emerge in the interaction between humans and robots. However, a positive UX does not appear by itself but has to be designed for and evaluated systematically. In this paper, the focus is on the role and relevance of UX in human-robot interaction (HRI) and four trends concerning the role and relevance of UX related to socially interactive robots are identified, and three challenges related to its evaluation are also presented. It is argued that current research efforts and directions are not sufficient in HRI research, and that future research needs to further address interdisciplinary research in order to achieve long-term success of socially interactive robots.

Socially Embodied Human-Robot Interaction

2015 ◽  
pp. 169-190 ◽  
Author(s):  
J. Lindblom ◽  
B. Alenljung
Keyword(s):  
User Experience ◽  
Human Robot Interaction ◽  
The Body ◽  
Human Interaction ◽  
Future Research ◽  
Crucial Importance ◽  
Robot Interaction ◽  
Use Of Technology ◽  
Fundamental Challenge ◽  
Socially Interactive Robots

A fundamental challenge of human interaction with socially interactive robots, compared to other interactive products, comes from them being embodied. The embodied nature of social robots questions to what degree humans can interact ‘naturally' with robots, and what impact the interaction quality has on the user experience (UX). UX is fundamentally about emotions that arise and form in humans through the use of technology in a particular situation. This chapter aims to contribute to the field of human-robot interaction (HRI) by addressing, in further detail, the role and relevance of embodied cognition for human social interaction, and consequently what role embodiment can play in HRI, especially for socially interactive robots. Furthermore, some challenges for socially embodied interaction between humans and socially interactive robots are outlined and possible directions for future research are presented. It is concluded that the body is of crucial importance in understanding emotion and cognition in general, and, in particular, for a positive user experience to emerge when interacting with socially interactive robots.

User Experience of Socially Interactive Robots

2015 ◽  
pp. 352-364 ◽  
Author(s):  
B. Alenljung ◽  
J. Lindblom
Keyword(s):  
Everyday Life ◽  
User Experience ◽  
Human Robot Interaction ◽  
Additional Research ◽  
Wide Spread ◽  
Robot Interaction ◽  
Research Directions ◽  
Research User ◽  
Socially Interactive Robots

Socially interactive robots are expected to have an increasing importance in everyday life for a growing number of people, but negative user experience (UX) can entail reluctance to use robots. Positive user experience underpins proliferation of socially interactive robots. Therefore, it is essential for robot developers to put serious efforts to attain social robots that the users experience as positive. In current human-robot interaction (HRI) research, user experience is reckoned to be important and is used as an argument for stating that something is positive. However, the notion of user experience is noticeably often taken for granted and is neither described nor problematized. By recognizing the complexity of user experience the intended contributions can be even more valuable. Another trend in HRI research is to focus on user experience evaluation and examination of user experience. The current research paths of user experience of socially interactive robots are not enough. This chapter suggests that additional research directions are needed in order accomplish long-term, wide-spread success of socially interactive robots.

scholarly journals Should my robot know what's best for me? Human–robot interaction between user experience and ethical design

AI & Society ◽  
2021 ◽  
Author(s):  
Nora Fronemann ◽  
Kathrin Pollmann ◽  
Wulf Loh
Keyword(s):  
User Experience ◽  
Interaction Design ◽  
Real Life ◽  
Well Being ◽  
Design Principles ◽  
Human Robot Interaction ◽  
Ethical Challenges ◽  
Original Design ◽  
Robot Interaction ◽  
Ethical Design

AbstractTo integrate social robots in real-life contexts, it is crucial that they are accepted by the users. Acceptance is not only related to the functionality of the robot but also strongly depends on how the user experiences the interaction. Established design principles from usability and user experience research can be applied to the realm of human–robot interaction, to design robot behavior for the comfort and well-being of the user. Focusing the design on these aspects alone, however, comes with certain ethical challenges, especially regarding the user’s privacy and autonomy. Based on an example scenario of human–robot interaction in elder care, this paper discusses how established design principles can be used in social robotic design. It then juxtaposes these with ethical considerations such as privacy and user autonomy. Combining user experience and ethical perspectives, we propose adjustments to the original design principles and canvass our own design recommendations for a positive and ethically acceptable social human–robot interaction design. In doing so, we show that positive user experience and ethical design may be sometimes at odds, but can be reconciled in many cases, if designers are willing to adjust and amend time-tested design principles.

scholarly journals Towards a communication model for a sociable companion robot

2021 ◽  
Author(s):  
Lauren Dwyer
Keyword(s):  
Human Robot Interaction ◽  
Communication Model ◽  
Robot Interaction ◽  
The Public ◽  
Assistive Robots ◽  
Technical Requirements ◽  
Long Term Study ◽  
Robot Evaluation ◽  
Socially Assistive Robot

Anxiety has a lifetime prevalence of 31% of Canadians (Katzman et al. 2014). In Canada, psychological services are only covered by provincial health insurance if the psychologist is employed in the public sector; this means long wait times in the public system or expensive private coverage (Canadian Psychological Association). Currently, social robots and Socially Assistive Robots (SAR) are used in the treatment of elderly individuals in nursing homes, as well as children with autism (Feil-Seifer & Matarić, 2011; Tapus et al., 2012). The following MRP is the first step in a long-term project that will contend with the issues faced by individuals with anxiety using a combined communications, social robotics, and mental health approach to develop an anxiety specific socially assistive robot companion. The focus of this MRP is the development of a communication model that includes three core aspects of a social robot companion: Human-Robot Interaction (HRI), anxiety disorders, and technical design. The model I am developing will consist of a series of suggestions for the robot that could be implemented in a long-term study. The model will include suggestions towards the design, communication means, and technical requirements, as well as a model for evaluating the robot from a Human-Robot- Interaction perspective. This will be done through an evaluation of three robots, Sphero’s BB-8 App Enabled Droid, Aldebaran’s Nao, and the Spin Master Zoomer robot. Evaluation measures include modified versions of Shneiderman’s (1992) evaluation of human-factors goals, Feil-Seifer et al.’s (2007) SAR evaluative questions, prompts for the description of both the communication methods and the physical characteristics, and a record of the emotional response of the user when interacting with the robot.

scholarly journals Towards a communication model for a sociable companion robot

2021 ◽  
Author(s):  
Lauren Dwyer
Keyword(s):  
Human Robot Interaction ◽  
Communication Model ◽  
Robot Interaction ◽  
The Public ◽  
Assistive Robots ◽  
Technical Requirements ◽  
Long Term Study ◽  
Robot Evaluation ◽  
Socially Assistive Robot

Anxiety has a lifetime prevalence of 31% of Canadians (Katzman et al. 2014). In Canada, psychological services are only covered by provincial health insurance if the psychologist is employed in the public sector; this means long wait times in the public system or expensive private coverage (Canadian Psychological Association). Currently, social robots and Socially Assistive Robots (SAR) are used in the treatment of elderly individuals in nursing homes, as well as children with autism (Feil-Seifer & Matarić, 2011; Tapus et al., 2012). The following MRP is the first step in a long-term project that will contend with the issues faced by individuals with anxiety using a combined communications, social robotics, and mental health approach to develop an anxiety specific socially assistive robot companion. The focus of this MRP is the development of a communication model that includes three core aspects of a social robot companion: Human-Robot Interaction (HRI), anxiety disorders, and technical design. The model I am developing will consist of a series of suggestions for the robot that could be implemented in a long-term study. The model will include suggestions towards the design, communication means, and technical requirements, as well as a model for evaluating the robot from a Human-Robot- Interaction perspective. This will be done through an evaluation of three robots, Sphero’s BB-8 App Enabled Droid, Aldebaran’s Nao, and the Spin Master Zoomer robot. Evaluation measures include modified versions of Shneiderman’s (1992) evaluation of human-factors goals, Feil-Seifer et al.’s (2007) SAR evaluative questions, prompts for the description of both the communication methods and the physical characteristics, and a record of the emotional response of the user when interacting with the robot.

scholarly journals Long-term evaluation of a social robot in real homes

2016 ◽  
Vol 17 (3) ◽  
pp. 461-490 ◽  
Author(s):  
Maartje M. A. de Graaf ◽  
Somaya Ben Allouch ◽  
Jan A. G. M. van Dijk
Keyword(s):  
Social Presence ◽  
Mental Image ◽  
Human Robot Interaction ◽  
Control Beliefs ◽  
Mere Exposure Effect ◽  
Robot Interaction ◽  
Exposure Effect ◽  
Term Evaluation ◽  
Interaction Research

Abstract This study aims to contribute to emerging human-robot interaction research by adding longitudinal findings to a limited number of long-term social robotics home studies. We placed 70 robots in users’ homes for a period of up to six months, and used questionnaires and interviews to collect data at six points during this period. Results indicate that users’ evaluations of the robot dropped initially, but later rose after the robot had been used for a longer period of time. This is congruent with the so-called mere-exposure effect, which shows an increasing positive evaluation of a novel stimulus once people become familiar with it. Before adoption, users focus on control beliefs showing that previous experiences with robots or other technologies allows to create a mental image of what having and using a robot in the home would entail. After adoption, users focus on utilitarian and hedonic attitudes showing that especially usefulness, social presence, enjoyment and attractiveness are important factors for long-term acceptance.

scholarly journals A Review on Design of Upper Limb Exoskeletons

Robotics ◽  
2020 ◽  
Vol 9 (1) ◽  
pp. 16 ◽  
Author(s):  
Muhammad Ahsan Gull ◽  
Shaoping Bai ◽  
Thomas Bak
Keyword(s):  
Upper Limb ◽  
Interdisciplinary Research ◽  
Daily Living ◽  
Human Robot Interaction ◽  
Technology Research ◽  
Robot Interaction ◽  
Future Directions ◽  
New Era ◽  
General Classification ◽  
Exoskeleton Robotics

Exoskeleton robotics has ushered in a new era of modern neuromuscular rehabilitation engineering and assistive technology research. The technology promises to improve the upper-limb functionalities required for performing activities of daily living. The exoskeleton technology is evolving quickly but still needs interdisciplinary research to solve technical challenges, e.g., kinematic compatibility and development of effective human–robot interaction. In this paper, the recent development in upper-limb exoskeletons is reviewed. The key challenges involved in the development of assistive exoskeletons are highlighted by comparing available solutions. This paper provides a general classification, comparisons, and overview of the mechatronic designs of upper-limb exoskeletons. In addition, a brief overview of the control modalities for upper-limb exoskeletons is also presented in this paper. A discussion on the future directions of research is included.

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