Attitudes of E-Shoppers and Non E-Shoppers towards E-Shopping

2016 ◽  
Vol 6 (2) ◽  
pp. 96-108 ◽  
Author(s):  
Chandra Sekhar Patro
Keyword(s):  
Customer Service ◽  
Product Information ◽  
Daily Life ◽  
Information Product ◽  
Online Security ◽  
Factors Influencing ◽  
Competitive Prices ◽  
Current Scenario ◽  
Product Delivery ◽  
Practical Implications

Today, the emergence and rapid growth of E-commerce has triggered off many changes in daily life. This new phenomenon has promised change, challenges and even bright future, not only to consumers but also to the e-tailing companies, suppliers and middlemen. E-shopping plays a major role in the Indian economy and is expected to change the current scenario of shopping from physical stores to e-stores. This study aims to examine the buyers' attitude towards e-shopping and also to find the critical reasons for not shopping through online. The results reveal that buyers are still hesitating to shop online. The most important reasons for buyers in both cities not to shop online are online security, prefer to buy by touching and feeling, and customer service. The factors influencing to buy online are being able to get detailed product information, product delivery, convenience, product quality and competitive prices. These results also have some practical implications for managers and strategists of e-stores.

Predicting Shoppers' Acceptance of E-Shopping on the Internet

2019 ◽  
pp. 139-166
Author(s):  
Chandra Sekhar Patro
Keyword(s):  
Customer Service ◽  
Product Information ◽  
Security And Privacy ◽  
Online Security ◽  
Online Sales ◽  
The World ◽  
Competitive Prices ◽  
Current Scenario ◽  
Product Delivery ◽  
Practical Implications

The emergence and rapid escalation of e-retailing has triggered many changes in daily life of the shoppers as well as the marketers. E-retailing is playing a major role in the Indian economy and is expected to change the current scenario of shopping from physical stores to e-stores. Similarly, changes in consumers' attitudes along with the availability of cheaper and reliable technology have led to a significant growth in online sales around the world. The chapter aims to examine the shoppers' attitudes towards e-shopping and also to find the critical reasons for not shopping through online. The results reveal that the shoppers are still hesitating to purchase online. The most important reasons for not shopping online are preferring to buy by touching and feeling, online security and privacy, and customer service quality. The factors influencing to buy online are being able to get detailed product information, product delivery, convenience, product quality, and competitive prices. These results also have some practical implications for managers and strategists of e-stores.

scholarly journals Characteristics of Indoor Flood Fatalities: Evidence from Greece

2021 ◽  
Vol 13 (15) ◽  
pp. 8612
Author(s):  
Michalis Diakakis ◽  
Katerina Papagiannaki
Keyword(s):  
Building Material ◽  
Human Life ◽  
Older Individuals ◽  
Statistical Association ◽  
Flood Events ◽  
Building Collapse ◽  
Factors Influencing ◽  
Flooding Events ◽  
Practical Implications ◽  
Significant Statistical Association

Despite the important advances in flood forecasting and protection, floods remain one of the most lethal types of natural hazards. Previous works have explored several factors influencing the risks of flooding to human life and health. However, there is limited research and understanding on indoor flood fatalities and the circumstances under which they occur. This study explores victim-, building-, and situation-related characteristics in order to provide a better understanding of the conditions that lead to flood-related indoor deaths, exploiting a fatality database developed for Greece (1960–2020). The correlation analysis showed that indoor victims, compared with outdoor ones, tend to be older individuals, with high percentages of disabilities. A significant statistical association of the building material, roof type, and distance from the river with the building collapse was also found. The profile of the buildings in which flood fatality occurred was further compared with that of neighboring non-fatal buildings that were inhabited during the flood events. The statistical results indicated that the buildings with a fatality occurrence are mostly single-storey structures, made from masonry as the main building material. The findings have practical implications in risk communication and mitigation in terms of identifying the specific populations, circumstances, settings, and mechanisms that lead to dangerous indoor situations during flooding events.

scholarly journals Smart Cart with Automatic Billing, Product Information, Product Recommendation Using RFID & Zigbee with Anti-Theft

2016 ◽  
Vol 79 ◽  
pp. 793-800 ◽  
Author(s):  
Ankush Yewatkar ◽  
Faiz Inamdar ◽  
Raj Singh ◽  
Ayushya ◽  
Amol Bandal
Keyword(s):  
Product Information ◽  
Information Product ◽  
Product Recommendation

Reflections on the theme issue outcomes

2016 ◽  
Vol 8 (4) ◽  
pp. 504-510
Author(s):  
Gunjan M. Sanjeev ◽  
Richard Teare
Keyword(s):  
Customer Service ◽  
Hospitality Industry ◽  
Theme Issue ◽  
Policy Makers ◽  
Content Type ◽  
Starting Point ◽  
Cost Competitiveness ◽  
Hotel Sector ◽  
Practical Implications ◽  
Selection Of

Purpose The paper aims to profile the theme issue of Worldwide Hospitality and Tourism Themes titled “How is the need for innovation being addressed by the Indian hospitality industry?” with reference to the experiences of the theme editor, contributors from the industry and academia and the theme issue outcomes. Design/methodology/approach The paper uses structured questions to enable the theme editor to reflect on the rationale for their theme issue question, the starting-point, the selection of the writing team and material and the editorial process. Findings It highlights recent innovations that have taken place in the Indian hospitality industry especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology. Practical implications As hotel sector investment in India intensifies, this theme issue will be of interest to hoteliers, policy makers, analysts and others interested in the role that innovation can play in helping to facilitate differentiation between competing hotel products and services. Originality/value There is limited literature available on industry innovations in the Indian context. All the papers in this theme issue were written after several cycles of interaction between academics and practitioners and so they incorporate real–time, relevant and contemporary data.

scholarly journals Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Asbjørn Følstad ◽  
Cameron Taylor
Keyword(s):  
Qualitative Analysis ◽  
Customer Service ◽  
User Experience ◽  
Practical Relevance ◽  
Interaction Patterns ◽  
Case Examples ◽  
Key Drivers ◽  
Future Work ◽  
Practical Implications ◽  
Insight Into

AbstractThe uptake of chatbots for customer service depends on the user experience. For such chatbots, user experience in particular concerns whether the user is provided relevant answers to their queries and the chatbot interaction brings them closer to resolving their problem. Dialogue data from interactions between users and chatbots represents a potentially valuable source of insight into user experience. However, there is a need for knowledge of how to make use of these data. Motivated by this, we present a framework for qualitative analysis of chatbot dialogues in the customer service domain. The framework has been developed across several studies involving two chatbots for customer service, in collaboration with the chatbot hosts. We present the framework and illustrate its application with insights from three case examples. Through the case findings, we show how the framework may provide insight into key drivers of user experience, including response relevance and dialogue helpfulness (Case 1), insight to drive chatbot improvement in practice (Case 2), and insight of theoretical and practical relevance for understanding chatbot user types and interaction patterns (Case 3). On the basis of the findings, we discuss the strengths and limitations of the framework, its theoretical and practical implications, and directions for future work.

scholarly journals The Role of Gender and Situational Factors in Wine Consumption of Generation Y

2013 ◽  
Vol 8 (1) ◽  
pp. 53-61 ◽  
Author(s):  
Jasmina Dlačić ◽  
Selma Kadić-Maglajlić
Keyword(s):  
Eastern Europe ◽  
Generation Y ◽  
Situational Factors ◽  
Wine Consumption ◽  
South Eastern ◽  
Factors Influencing ◽  
Research Findings ◽  
South Eastern Europe ◽  
Practical Implications

Abstract The purpose of this study is to analyze the factors influencing wine consumption of Generation Y consumers in the context of two countries from South-Eastern Europe (Bosnia -Herzegovina, and Croatia). Analysis reveals that self-expression, sociability, tradition and food are significant predictors of wine consumption. Multivariate regressions have been applied in order to explain the influences of the abovementioned factors on wine consumption. Research findings show that specific gender and situational differences exist in the wine consumption behaviour of Generation Y. This paper discusses theoretical, empirical and practical implications, and offers ideas for further research

scholarly journals Where Can Tourism-Led Growth and Economy-Driven Tourism Growth Occur?

2018 ◽  
Vol 58 (5) ◽  
pp. 760-773 ◽  
Author(s):  
Vera Shanshan Lin ◽  
Yang Yang ◽  
Gang Li
Keyword(s):  
Growth Patterns ◽  
International Tourism ◽  
Causal Relationships ◽  
Regional Economic ◽  
Empirical Results ◽  
Developed Economies ◽  
The Past ◽  
Factors Influencing ◽  
Probit Models ◽  
Practical Implications

In this study, we investigate the causal relationships between international tourism growth and regional economic expansion in China, and more importantly, disclose the factors determining the occurrence of these relationships. The empirical results reveal that 10 of 29 regions experienced tourism-led growth (TLG) during 1978 to 2013, whereas nine regions experienced economy-driven tourism growth (EDTG). Different from the past literature, this study uses Bayesian probit models to unveil the factors influencing these different growth patterns. Our results suggest that regions with less-developed economies, larger economic sizes, and covering larger geographic areas are more likely to experience TLG, and regions with less-developed economies are more likely to experience EDTG as well. Lastly, practical implications are provided.

scholarly journals Exploring Factors Influencing Customers Decision Making towards Online Grocery Retail Services in Kolkata

2020 ◽  
pp. 280-283
Keyword(s):  
Decision Making ◽  
Factor Analysis ◽  
Customer Service ◽  
Urban Areas ◽  
Retail Sector ◽  
Analysis Method ◽  
Factors Influencing ◽  
Service Convenience ◽  
Prime Objective ◽  
Retail Services

Online grocery retail services are a new trend in Indian urban cities. The two large players namely Grofersand Big Basket attracting customers. The study is an attempt to understand the changing scenario in grocery retail sector. The prime objective of the study is to explore the factors that are attracting customers to choose e retail for Groceries. The data was collected through questionnaire from 100 respondents. Factor analysis (Principle Component Analysis method) was used to explore the influencing factors. These results have shown that mainly customer service, convenience, loyalty rewards, product vailability and payment options are attracting the customers to choose Grophers and Big Basket. These companies have a huge untapped markets and will easily convert the habits of customers in Urban areas.

scholarly journals An Analysis of the Relationship between Victimization and Violent Behavior at School

2013 ◽  
Vol 16 ◽  
Author(s):  
Estefanía Estévez ◽  
Teresa I. Jiménez ◽  
David Moreno ◽  
Gonzalo Musitu
Keyword(s):  
School Violence ◽  
Structural Equation ◽  
Violent Behavior ◽  
School Context ◽  
Equation Modeling ◽  
Factors Influencing ◽  
Authority Figures ◽  
Modeling Techniques ◽  
The Relationship ◽  
Practical Implications

AbstractPrevious studies have identified two subgroups of school violence victims: submissive and aggressive. Submissive victims are characterized by their withdrawal in violent situations, while aggressive victims combine hostile behavior with victimization. This study focuses on the second subgroup and aims to analyze possible factors influencing the transition from passive victimization to involvement in aggressive behaviors within the school context. To test these relationships, 1319 adolescents between 12 and 16 years of age were recruited from seven secondary schools in various Spanish provinces. Structural equation modeling techniques were used to analyze the data. Results supported Emler’s theory, which posits that the victim’s helplessness in situations of intimidation, along with disappointment resulting from a lack of expected protection from adult authority figures, may result in adolescents searching and developing an antisocial and non-conformist reputation that helps them defend themselves against future attacks. Practical implications of these results are further discussed.

Mina makes the most of human‐resource management

2013 ◽  
Vol 21 (1) ◽  
pp. 26-27 ◽  
Author(s):  
Antonios Panagiotakopoulos
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Customer Service ◽  
Strategic Human Resource Management ◽  
Employee Empowerment ◽  
Small Companies ◽  
Content Type ◽  
Practical Implications ◽  
Conditions Of Employment

PurposeThe purpose of this paper is to describe how strategic human resource management has transformed the fortunes of three Greek micro‐enterprises.Design/methodology/approachThe paper explains the problems faced by Mina mini‐market, Franco leather manufacturing and Yiannis Hair Care, and how they overcame them.FindingsThe paper highlights the key role that training can play in improving product quality and customer service and setting a struggling company back on the track to success.Practical implicationsThe paper reveals that training can go hand in hand with new bonus schemes, employee empowerment and better conditions of employment.Social implicationsThe paper details a number of approaches that small companies can adopt to help them to survive in a challenging economic context.Originality/valueThe paper recounts how three Greek micro‐businesses have achieved organizational change against the background of difficult economic circumstances.

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