E-Government Services Online

2012 ◽  
pp. 312-325
Author(s):  
Magiswary Dorasamy ◽  
Maran Marimuthu ◽  
Murali Raman ◽  
Maniam Kaliannan
Keyword(s):  
Technology Acceptance ◽  
Diffusion Of Innovation ◽  
Internet Technology ◽  
The Internet ◽  
Intention To Use ◽  
Application Form ◽  
Government Services ◽  
Tax Returns ◽  
Inland Revenue ◽  
Acceptance Model

E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to complete an electronic application form and the necessary payment details with a few keystrokes; therefore completing their revenue declaration within minutes. The purpose of the e-filing service is to encourage every taxpayer to submit their income tax returns through an online system, thus reducing the manual paper-based submission method. This paper examines taxpayers’ intention to use the e-filing system in Malaysia. This paper analyses the factors that contribute towards adoption of such system in Malaysia based on three models: the Technology Acceptance Model (TAM), Diffusion of Innovation (DOI), and Technology Readiness Index (TRI). The authors’ findings suggest that taxpayers have intentions to use the e-filing systems as they perceive that tax submission method via the internet is more convenient and that perceived readiness towards using this technology is paramount to their belief for using e-filing systems.

E-Government Services Online

2010 ◽  
Vol 6 (4) ◽  
pp. 12-24 ◽  
Author(s):  
Magiswary Dorasamy ◽  
Maran Marimuthu ◽  
Murali Raman ◽  
Maniam Kaliannan
Keyword(s):  
Technology Acceptance ◽  
Diffusion Of Innovation ◽  
Information Age ◽  
Internet Technology ◽  
Technology Readiness ◽  
The Internet ◽  
Application Form ◽  
Tax Returns ◽  
Inland Revenue ◽  
Acceptance Model

E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to complete an electronic application form and the necessary payment details with a few keystrokes; therefore completing their revenue declaration within minutes. The purpose of the e-filing service is to encourage every taxpayer to submit their income tax returns through an online system, thus reducing the manual paper-based submission method. This paper examines taxpayers’ intention to use the e-filing system in Malaysia. This paper analyses the factors that contribute towards adoption of such system in Malaysia based on three models: the Technology Acceptance Model (TAM), Diffusion of Innovation (DOI), and Technology Readiness Index (TRI). The authors’ findings suggest that taxpayers have intentions to use the e-filing systems as they perceive that tax submission method via the internet is more convenient and that perceived readiness towards using this technology is paramount to their belief for using e-filing systems.

Model for Understanding Consumer Adoption of Online Technologies

2011 ◽  
pp. 190-218
Author(s):  
Donald L. Amoroso ◽  
Scott Hunsinger
Keyword(s):  
Technology Acceptance ◽  
Strong Predictor ◽  
Internet Technology ◽  
The Internet ◽  
Intention To Use ◽  
Modified Model ◽  
Online Technologies ◽  
Actual Usage ◽  
Acceptance Model ◽  
Behavioral Intention To Use

This research reviews studies using the Technology Acceptance Model (TAM) to create a modified model and instrument to study the acceptance of Internet technology by consumers. We developed a modified TAM for the acceptance of Internet-based technologies by consumers. We retained the original constructs from the TAM and included additional constructs from previous literature including gender, experience, complexity, and voluntariness. We developed a survey instrument using existing scales from prior TAM instruments and modified them where appropriate. The instrument yielded respectable reliability and construct validity. The findings suggest that the modified TAM is a good predictor of consumer behavior in using the Internet. We found that attitude toward using the Internet acts as a strong predictor of behavioral intention to use, and actual usage of Internet technologies. Future researchers can use the resultant instrument to test how consumers adopt and accept Internet-based applications.

Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government Services

2019 ◽  
Vol 15 (1) ◽  
pp. 17-35 ◽  
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Moderating Effect ◽  
Perceived Usefulness ◽  
The Internet ◽  
Intention To Use ◽  
Unique Contribution ◽  
Trust In Government ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the moderating effect of perceived usefulness on the impact of trust in the internet and trust in government on the intention to adopt e-government services. The Technology Acceptance Model (TAM) was used as the theoretical foundation for this study. The results indicated that trust in the internet and trust in government were both significant predictors of the intention to use e-government services. It was also discovered that trust in the internet was a positive determinant of trust in government. Furthermore, the study revealed that while perceived usefulness had a significant moderating effect on the impact of trust in the internet on the intention to use e-government services, it was however not significant in moderating the impact of trust in government on the intention to use. The significant and non-significant moderating effect of perceived usefulness on both the relationship between trust in the internet and trust in government on the intention to use is the unique contribution of this study. The implications of these findings are discussed.

E-Government Services Adoption

2018 ◽  
Vol 14 (3) ◽  
pp. 12-31 ◽  
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Research Article ◽  
Actual Use ◽  
The Government ◽  
Acceptance Model

This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.

scholarly journals Measuring the Acceptance of Internet Technology by Consumers

2009 ◽  
Vol 1 (3) ◽  
pp. 48-81 ◽  
Author(s):  
Donald L. Amoroso ◽  
Scott Hunsinger
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Strong Predictor ◽  
Internet Technology ◽  
The Internet ◽  
Modified Model ◽  
Internet Technologies ◽  
Actual Usage ◽  
Acceptance Model ◽  
Behavioral Intention To Use

This research reviews studies using the Technology Acceptance Model (TAM) to create a modified model and instrument to study the acceptance of Internet technology by consumers. We developed a modified TAM for the acceptance of Internet-based technologies by consumers. We retained the original constructs from the TAM and included additional constructs from previous literature including gender, experience, complexity, and voluntariness. We developed a survey instrument using existing scales from prior TAM instruments and modified them where appropriate. The instrument yielded respectable reliability and construct validity. The findings suggest that the modified TAM is a good predictor of consumer behavior in using the Internet. We found that attitude toward using the Internet acts as a strong predictor of behavioral intention to use, and actual usage of Internet technologies. Future researchers can use the resultant instrument to test how consumers adopt and accept Internet-based applications.

scholarly journals Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

2016 ◽  
Vol 7 (3) ◽  
pp. 846-854
Author(s):  
Carlos Luis López-Sisniega ◽  
Maria del Carmen Gutiérrez-Diez ◽  
Ana María de Guadalupe Arras-Vota ◽  
José Luis Bordas-Beltrán
Keyword(s):  
Technology Acceptance ◽  
Computer Literacy ◽  
Ease Of Use ◽  
Electronic Government ◽  
The Internet ◽  
Intention To Use ◽  
Government Services ◽  
Literacy Level ◽  
The Government ◽  
Municipal Level

The benefits of e-government services depend on the number of citizens who take advantage of them. The purpose of this quantitative, correlational research study was to determine barriers to e-government use as perceived by citizens at the municipal level in Mexico. The technology acceptance model (TAM), the diffusion of innovations (DOI) theory, and models of web trust formed the theoretical framework of the study. Several hypotheses tested the relation of demographic variables, TAM, DOI, and web trust constructs to the intention of using e-government services of 149 taxpayers of the city of Chihuahua, Mexico, who did not to use the e-government services for payment provided by the government of their municipality. The findings of this study show that trust in the Internet, trust in government, perceptions of convenience, perceptions of compatibility, access to the Internet, perceptions of ease of use, and perceptions of relative advantages are related to the intention to use e-government services. Conversely, awareness of the existence of e-government services, income level, family structure, age, literacy level, computer literacy level, gender, and possession of bankcards are not individually related to the intention to use e-government services of those persons who made face-to-face payments at the treasury office.

Perceived Usefulness and Ease of Use of Mobile Government Services

2020 ◽  
Vol 11 (1) ◽  
pp. 1-16
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Service ◽  
Government Services ◽  
Acceptance Model ◽  
The Relationship

This study examined the moderating effect of electronic word of mouth (eWOM) communications on the relationship between the perceived usefulness (PU) and perceived ease of use (PEOU) of mobile government services and the intention to use mobile government services. The Technology Acceptance Model was used as the theoretical framework and the data analysis was done with SPSS. The results have shown that there was a significant moderating impact of eWOM on both the relationship between PU and PEOU and the intention to use mobile government services. In addition, perceived usefulness and perceived ease of use of mobile government service were significant in determining the intention to use mobile government services. Also, PEOU was found to be a determinant of the PU of mobile government services. The implications of these findings are discussed.

The Impact of Political Trust on E-Government Services Adoption

2020 ◽  
Vol 11 (4) ◽  
pp. 27-47
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Political Trust ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the impact of political trust on the adoption of e-government services in China. The data for this study was generated through a research questionnaire instrument. The technology acceptance model (TAM) was used as the theoretical framework for the study while the analysis was done with SPSS. The results indicated that political trust is a significant predictor of the intention to use e-government services. The results also demonstrated that whilst political trust was not significant in predicting the perceived usefulness of e-government services, it was significant in determining the perceived ease of use of e-government services. In addition, this study has shown that political trust has a significant moderating effect on both the impact of perceived usefulness and perceived ease of use on the intention to use e-government services. The implications of these findings are discussed.

scholarly journals Factors Influencing Intention to Use e-Government Services Among Citizens in Malaysia

2010 ◽  
pp. 334-359
Author(s):  
Ooh Kim Lean ◽  
Suhaiza Zailani ◽  
T. Ramayah ◽  
Yudi Fernando
Keyword(s):  
Technology Acceptance ◽  
Diffusion Of Innovation ◽  
Explanatory Power ◽  
Negative Relationship ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Relative Advantage ◽  
Intention To Use ◽  
Government Service ◽  
Acceptance Model

With the liberalization and globalization, Internet has been used as a medium of transaction in almost all aspects of human living. This study is investigating the factors that influencing the intention to use e-government service among Malaysians. This study integrates constructs from the models of Technology Acceptance Model (TAM), Diffusion of Innovation (DOI) which been moderated by culture factor and trust model with five dimensions. Structured questionnaire was used to collect data from 195 respondents. The result of the analysis showed that trust, perceived usefulness, perceived ease of use, compatibility, perceived relative advantage and perceived image respectively has a direct positive significant relationship towards intention to use e-government service and perceived complexity has a significant negative relationship towards intention to use e-government service. While perceived strength of online privacy protection and perceived strength of data integrity have a positive impact on a citizen’s trust to use e-government service. However, the uncertainty avoidance (moderating factor) used in the study has no significant effect on the relationship between the innovation factors (compatibility, complexity, relative advantage and image) and intention to use e-government service. Finally in comparing the explanatory power of the entire intention based model (TAM, DOI and Trust) with the studied model, it has been found that the DOI model has a better explanatory power.

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