The Effects of Top Management Support on Information System Success: Manufacturing Industry Cases

2012 ◽  
Vol 157-158 ◽  
pp. 344-348 ◽  
Author(s):  
Xiao Chun Chen ◽  
Zhao Zhao ◽  
Yun Feng Wang
Keyword(s):  
Information Systems ◽  
Manufacturing Industry ◽  
Success Factors ◽  
Top Management ◽  
Management Support ◽  
Information Systems Success ◽  
Top Management Support ◽  
Manufacturing Enterprises ◽  
Study Approach ◽  
Chinese Manufacturing Industry

Top management support (TMS) is one of critical success factors of information systems. However, prior research had no agreement on the contents, forms and roles of TMS. Especially, studies conducted in Chinese manufacturing industry context were scarce. This paper constructed a model to describe the effects of TMS on information systems success and the reactions. Following multi-case study approach, it collected the qualitative data from eleven manufacturing enterprises, and nine of which were got together through interviewing the CIOs. As result, the conceptual model was supported. The findings have significant meanings for practice.

Ranking Organizational Factors Influencing the Success of Information Systems using AHP

2013 ◽  
Vol 3 (2) ◽  
pp. 55-65
Author(s):  
Hassan Farsijani ◽  
Reza Sepahvand ◽  
Mohsen Arefnejad ◽  
Mohsen Shafiei Nikabadi
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Success Factors ◽  
Organizational Factors ◽  
Management Style ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Top Management Support

Decisions in today's competitive and turbulent environments without access to information can confuse managers. The information system, which is planning, design and deployment as efficient and effective way, can help to improve the organization and create competitive advantages. One of the success factors and effectiveness of information systems in organizations is the organizational factors. In this research, organizational factors such as top management support, resource allocation, decision-making structure, management style and alignment of goals and knowledge of IT management, that affects the success factors of information systems (System quality, user satisfaction, perceived usefulness and quality of information), were analyzed and prioritized by Analytic Hierarchy Process (AHP) in Industries and Mines Organization of Isfahan Province. After gathering information and analysis them by using the Expert Choice, it was found that among success factors of information systems, and user satisfaction is the most important factor and the most important factor affecting success of organizational information system is the top management support.

Managing top management support in complex information systems projects

2017 ◽  
Vol 19 (1/2) ◽  
pp. 151-164 ◽  
Author(s):  
Salvador Bueno ◽  
M. Dolores Gallego
Keyword(s):  
Information Systems ◽  
Organizational Communication ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
End Users ◽  
Top Management ◽  
Management Support ◽  
Content Type ◽  
Top Management Support ◽  
And Training

Purpose Top management support (TMS) is considered as a critical factor for the success of information systems (ISs) projects. The literature shows that TMS has a positive impact on achieving success in ISs’ projects in different aspects. However, the enabling factors for TMS in complex ISs’ projects have barely been tested, something which this study aims to rectify. Design/methodology/approach This study has designed a research model based on structural equation modelling (SEM) with the intention of analysing the perception of IS end users regarding the effect on TMS of the following factors: technological complexity and training and organizational communication. The application of the study has focused on an enterprise resource planning–open source software (ERP-OSS) environment. Findings The findings show how end users have a perception that organizational communication and training have a positive relation with TMS. Based on these findings, the authors have suggested several practical considerations. Research limitations/implications There are two limitations to this study. First, this study is based on the perception of complex IS/IT users. It would be interesting to add the perception of top managers to provide more solid findings. The second limitation is that this study has not suggested any additional potential factors which could affect TMS. Practical implications First, this article provides a study of the key role of TMS when an organization needs to implement a complex IS/IT. Second, organizations must develop mechanisms for increasing training and communication relating to the new complex IS/IT projects. Finally, the complexity of an IS/IT project does not constitute an enabling factor incentivizing TMS and should therefore not be a determining factor in increasing TMS within an organization selecting an IS/IT. Originality/value This study contributes to advancing theory in the field of TMS in information systems projects.

scholarly journals Dukungan Manajemen Puncak, Kemampuan Teknik, Pelatihan Karyawan dan Kinerja Sistem Informasi Akuntansi Perbankan

1970 ◽  
Vol 3 (01) ◽  
pp. 109-120
Author(s):  
Dwinanto Priyo Susetyo ◽  
Dadang Sadeli ◽  
Surtikanti Surtikanti
Keyword(s):  
Information Systems ◽  
Accounting Information ◽  
Employee Training ◽  
Jel Classification ◽  
Top Management ◽  
Management Support ◽  
Test Results ◽  
Accounting Information Systems ◽  
Top Management Support ◽  
Electronic Transactions

A B S T R A C T This research is motivated by a number of banking companies are less able to provide good service to customers, especially relating to electronic transactions. The purpose of this study was to determine the effect of top management support, technical capabilities and training of employees on the performance of accounting information systems. This study used a survey by distributing questionnaires by 73 bank’s employees as of accounting information systems. The test results show that support of top management and the ability of users of information systems affect the performance of accounting information systems but employee training has no effect on the performance of accounting information systems. A B S T R A K Penelitian ini dilatarbelakangi oleh banyaknya perusahaan perbankan yang kurang dapat memberikan pelayanan yang baik terhadap nasabah khususnya yang berhubungan dengan transaksi elektronik. Adapun tujuan dari penelitian ini adalah untuk mengetahui pengaruh dukungan manajemen puncak, kemampuan teknik dan pelatihan karyawan terhadap kinerja sistem informasi akuntansi. Penelitian ini menggunakan survei dengan menyebarkan kuesioner sebanyak 73 pegawai bank di wilayah Sukabumi. Sampel yang diambil dari populasi tersebut adalah pemakai sistem informasi akuntansi. Hasil pengujian menunjukkan bahwa dukungan manajemen puncak dan kemampuan pemakai sistem informasi berpengaruh terhadap kinerja sistem informasi akuntansi tetapi pelatihan karyawan tidak berpengaruh terhadap kinerja sistem informasi akuntansi. JEL Classification: M53, M41

scholarly journals A validated business process modelling success factors model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Wasana Bandara ◽  
Guy Grant Gable ◽  
Mary Tate ◽  
Michael Rosemann
Keyword(s):  
Business Process ◽  
Success Factors ◽  
Stakeholder Involvement ◽  
Process Modelling ◽  
Top Management ◽  
Management Support ◽  
Business Process Modelling ◽  
Content Type ◽  
Top Management Support ◽  
Success Model

PurposeBusiness process modelling (BPMo) projects are core to digital transformation projects as they provide the conceptual foundation to the orchestration of technologies along a process. Yet, success factors of BPMo projects have received little research attention to date. This study empirically validates a BPMo project success model, pointing to normative practice guidelines and important future research.Design/methodology/approachThis research reports on the quantitative re-specification and validation of a business process modelling success model, employing survey responses from 261 process modellers worldwide.FindingsThe study distilled and validated a final set of success antecedents: Top Management Support, Project Management Capabilities, Stakeholder Input, Modeller Expertise and Modelling Tool Usage; and clearly evidences their relationships with each other and with two moderating variables – Importance and Complexity. The paper offers a nuanced explanation of the indirect role of top management support in building stakeholder involvement and explains how complex projects that are perceived as important being more likely to attract high levels of necessary stakeholder involvement. The authors conclude that top management needs to create an environment of co-ordinated excellence which spans both technical skills and resources, and a high level of committed engagement between stakeholders and technicians in order for BPMo projects to succeed.Originality/valueThis study is the first to operationalize and quantitatively test antecedents of BPMo project success and their interactions, presenting novel insights into how the success factors interact. Awareness of the more influential antecedents of successful process modelling projects offers valuable guidance for the planning, management and conduct of BPMo projects.

scholarly journals Analisis Faktor-Faktor yang Mempengaruhi Kinerja Sistem Informasi Akuntansi Pada Bank Perkreditan Rakyat (BPR) DPK Perbarindo Bali Timur

2020 ◽  
Vol 1 (1) ◽  
pp. 8-14
Author(s):  
Ni Made Ayustina Warimi Dewi ◽  
I Wayan Rupa ◽  
L.P.G Sri Eka Jayanti
Keyword(s):  
Information Systems ◽  
Accounting Information ◽  
User Involvement ◽  
Total Sample ◽  
Top Management ◽  
Management Support ◽  
Accounting Information Systems ◽  
Purposive Sampling ◽  
Top Management Support ◽  
A Company

Abstract Evaluationxofxthexperformancexof Accounting Information Systems used by a company is very important to know. The betterxthexperformancexof the system is applied. This research aims to analyze the influence of user involvement in the developmentxofxinformationxsystems, top management support, training and education programs, personal technical skills onxthexperformancexof accountingxinformationxsystems. ThisxresearchxwasxconductedxatxBRPxDPK PerbarindoxEastxBalixinx3 districts in Bali The samplexcollectionxtechnique usedxinxthis study was purposive sampling with a total sample of 50 respondents. Data analysisxtechniquesxusing thexclassicxassumptionxtest thatxisxnormality test, multcollinearityxtest, heteroskedacity test. Hypothesisxtestingxuses multiple linearxregressionxanalysis. Thexresultsxshowedxthat thexinvolvementxof users in thexdevelopmentxof informationxsystems, top management support, training and educationxprograms, technicalxabilitiesxaffectxthexperformancexof accounting information systems. Keywords: Involvement of users in the development of information systems; top managementxsupport; training andxeducationxprograms; personalxtechnical abilitiesxon information systemxperformance Abstrak Penilaian terhadap kinerja Sistem Informasi Akuntansi yang digunakan suatu perusahaan sangat penting untuk diketahui. Semakin baik kinerja dari sistem yang diterapkan.Penelitian ini bertujuanuntuk menganalisis pengaruh keterlibatan pemakai dalam pengembangan sistem informasi, dukungan manajemen puncak, program pelatihan dan pendidikan, kemampuan teknik personal terhadap kinerja sistem informasi akuntansi. Penelitian ini dilakukan pada BPR DPK Perbarindo Bali Timur pada 3 Kabupaten di Bali Teknik pengumpulansampel yang digunakan pada penelitian ini dengan metode purposive sampling dengan jumlah sampel sebanyak 50 responden. Teknik analisis data menggunakan uji asumsi klasik yaitu uji normalitas, uji multikolinieritas, uji heteroskedasitas. Pengujian hipotesis menggunakan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa keterlibatan pemakai dalam pengembangan sistem informasi, dukungan manajemen puncak, program pelatihan dan pendidikan, kemampuan teknik berpengaruh terhadap kinerja sistem informasi akuntansi. Kata Kunci: Keterlibatan Pemakai, Dukungan Manajemen Puncak, Program Pelatihan, Pendidikan, Kemampuan Teknik, Kinerja Sistem Informasi Akuntansi Kata Kunci: Keterlibatan pengguna dalam pengembangan sistem informasi; manajemen puncak dukungan; pelatihan dan pendidikan, program; kemampuan teknis perorangan; sistem informasi; kinerja

Relationship of Some Organizational Factors to Information Systems Effectiveness

2011 ◽  
pp. 331-362
Author(s):  
Ahmed A.M. Seliem ◽  
Ahmed S. Ashour ◽  
Omar E.M. Khalil ◽  
Stephen J. Millar
Keyword(s):  
Information Systems ◽  
Empirical Evidence ◽  
User Involvement ◽  
Organizational Factors ◽  
Top Management ◽  
Management Support ◽  
Organizational Variables ◽  
Top Management Support ◽  
Systems Effectiveness ◽  
Relationship Of

Most of the empirical evidence on the effectiveness of information systems and their determinants is confined to the use of data from Western countries. Evidence from other environments, where the social, economic, and cultural characteristics vary, is needed before generalizations can be made. This chapter reports on an investigation designed to explore the relationship of three organizational factors—top management support, user involvement, and the maturity of the IS function—to systems effectiveness in an Egyptian setting. Data was collected from 214 managers, and the results indicate that the three organizational variables positively associate with systems effectiveness, measured by user information satisfaction and system use in improving decision making. Also, user’s tenure in the organization and ownership type were found to affect the relationships between the system’s effectiveness measures and the three organizational variables. These findings are discussed and implications are offered. The findings of this study suggest that the positive relationships of top management support, user involvement, and IS maturity to systems effectiveness may transcend cultural differences. This empirical evidence contributes to the external and international validity of the similar Western-based findings, which, in turn, add to the efforts toward building a general theory of trans-national global information systems (GISs).

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