Author(s):  
Ree C. Ho ◽  
Teck Choon Teo

Over the past two decades, social media has developed exponentially and significantly changed the customers' shopping behavior. Social media apps enable customers to interact with retailers and other customers closely, and influences their purchase decision. Hence, it is small wonder that businesses are investing time and resources to promote their products and brand image on social media applications. Instagram is best known for its enriched visual features in both image and footage and suitable for developing strong brand engagement. It is a viable platform for businesses to promote their products to customers. This chapter proposes a framework of product learning process with the use of Instagram. It contributes in effective management of social media marketing and provides marketers with the guidelines in using Instagram creatively to roll out customer engagement strategies.


2020 ◽  
Vol 8 (5) ◽  
pp. 1827-1832

Susceptibility to interpersonal influence is a behavioral outcome of the consumer socialization process and can affect the consumers’ purchasing decision-making process and buying behavior. There are three main antecedents to interpersonal influence on susceptibility, namely personal traits, age, and social structural variables. Factors like gender, socioeconomic class, family size, and race are considered social structural variables. This research was conducted to investigate the social structural (gender and socioeconomic class) differences in the levels of susceptibility to interpersonal influence of the population of India. The data was collected through a set of online questionnaires. The research findings indicate that there is no gender or socioeconomic class differences in the levels of susceptibility to interpersonal influence. However, when assessing each dimension of the scale separately, it was found that males are more susceptible to normative interpersonal influence than females.


2018 ◽  
Vol 52 (12) ◽  
pp. 2312-2333 ◽  
Author(s):  
Tanyatip Kharuhayothin ◽  
Ben Kerrane

Purpose This paper aims to explore the parental role in children’s food socialization. More specifically, it explores how the legacy of the past (i.e. experiences from the participant’s own childhood) works to inform how parents, in turn, socialize their own children within the context of food, drawing on theories of consumer socialization, intergenerational influence and emotional reflexivity. Design/methodology/approach To seek further understanding of how temporal elements of intergenerational influence persist (through the lens of emotional reflexivity), the authors collected qualitative and interpretative data from 30 parents from the UK using a combination of existential–phenomenological interviews, photo-elicitation techniques and accompanied grocery shopping trips (observational interviews). Findings Through intergenerational reflexivity, parents are found to make a conscious effort to either “sustain” or “disregard” particular food practices learnt from the previous generation with their children (abandoning or mimicking the behaviours of their own parents within the context of food socialization). Factors contributing to the disregarding of food behaviours (new influencer, self-learning and resistance to parental power) emerge. A continuum of parents is identified, ranging from the “traditionalist” to “improver” and the “revisionist”. Originality/value By adopting a unique approach in exploring the dynamic of intergenerational influence through the lens of emotional reflexivity, this study highlights the importance of the parental role in socializing children about food, and how intergenerational reflexivity helps inform parental food socialization practices. The intergenerational reflexivity of parents is, thus, deemed to be crucial in the socialization process.


Author(s):  
Deborah M. Moscardelli ◽  
Catherine Liston-Heyes

<p class="MsoNormal" style="text-align: justify; margin: 0in 0.5in 0pt;"><span style="font-size: 10pt;"><span style="font-family: Times New Roman;">This study invokes the consumer socialization process to investigate how teens develop knowledge of &lsquo;privacy concern&rsquo; as it relates to protecting their privacy when using the Internet.<span style="mso-spacerun: yes;">&nbsp; </span>The data in this study show a correlation between teens that are raised in homes where parents practice concept-oriented family communication and the development of privacy concern.<span style="mso-spacerun: yes;">&nbsp; </span>The data also show a correlation between parental co-viewing of the Internet and the development of privacy concern.<span style="mso-spacerun: yes;">&nbsp; </span>Finally, the date link peer communication with the development of privacy concern.<span style="mso-spacerun: yes;">&nbsp; </span>Overall the date appear to show that discussion with parents and friends about Internet use is key to the development of adopting concern for protecting teens privacy when they use the Internet.<span style="mso-spacerun: yes;">&nbsp; </span></span></span></p>


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