How Product Type Affects on Customer Satisfaction: According to The Flower Electronic Retailing Case Studies

2013 ◽  
Vol 5 (12) ◽  
pp. 254-265
Author(s):  
Mohammad Fathian ◽  
Zahra Tabaei
Keyword(s):  
Customer Satisfaction ◽  
Case Studies ◽  
Product Type ◽  
Electronic Retailing

Collaborative Consumption as a Tool for Agricultural Expansion in Developing Countries

2018 ◽  
pp. 39-59
Author(s):  
Abubakar U. Benna
Keyword(s):  
Developing Countries ◽  
Customer Satisfaction ◽  
Case Studies ◽  
Agricultural Development ◽  
Developing Economies ◽  
Direct Interaction ◽  
Sharing Economy ◽  
Agricultural Expansion ◽  
Collaborative Consumption ◽  
Medium Scale

Collaborative consumption is a broader term encompassing emerging areas, such as crowdfunding and the sharing economy, which enhance consumer enablement through direct interaction. This chapter addresses opportunities and challenges of how to support small- and medium-scale farmers in developing countries. Traditional agriculture, as well as urban agriculture, is rising with the significant urbanization that is occurring in developing economies. There is currently limited research on the value of collaborative consumption as a catalyst for agricultural development. Consequently, the aim of this chapter is to provide an overview of how collaborative consumption in agriculture can be supported. The study is conducted based on the review of literature and case studies related to both agriculture and collaborative consumption. A few key observations are provided in order to assist with the formulation of strategies that increase producer and customer satisfaction, value addition, and engagement.

Achieving adoption and innovation in Australia's beef industry

2010 ◽  
Vol 50 (6) ◽  
pp. 418 ◽  
Author(s):  
H. M. Burrow
Keyword(s):  
Case Studies ◽  
Product Type ◽  
Beef Industry ◽  
Guiding Principle ◽  
Knowledge Based ◽  
Maximum Value ◽  
Delivery Vehicles ◽  
Value Add ◽  
Complex Knowledge

Beef CRC uses industry value-add and impact as the guiding principle to identify the most appropriate ‘Path to Adoption’ for each one of the practices, tools and technologies it develops. This approach recognises that, regardless of the product type or the method of commercialisation, all Beef CRC’s decisions aimed at achieving commercialisation, utilisation, and/or adoption are designed to achieve and demonstrate maximum value for Australian beef businesses. This is achieved by customising commercialisation approaches to ensure that (1) all Beef CRC technologies are specifically designed to maximise industry adoption and utilisation and (2) all Beef CRC processes aiming to achieve industry adoption and innovation are specifically designed and implemented for that purpose. This paper presents case studies outlining the different approaches used by Beef CRC to maximise adoption, innovation and impact of different product types and different processes (or ‘delivery vehicles’) to achieve demonstrable adoption and impact of complex knowledge-based technologies among the tens of thousands of small-to-medium beef enterprises located throughout Australia.

Web-Based Data Collection in China

2010 ◽  
pp. 947-965
Author(s):  
Robert Davison ◽  
Yuan Li
Keyword(s):  
Risk Factors ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Best Practices ◽  
Case Studies ◽  
It Outsourcing ◽  
Web Based ◽  
Core Areas

Many large organizations are increasingly outsourcing their IT functions. Factors like lower costs, improved productivity, higher quality, higher customer satisfaction, and ability to focus on core areas are some of the benefits of outsourcing. However, there are many challenges and risks associated with IT outsourcing. In this article, we identify the main risk factors and best practices in global IT outsourcing. In addition, we delve into some important issues on IT outsourcing, particularly the challenges along with benefits. Finally, we present case studies of two Global 200 organizations and validate some of the claims made by previous researchers on IT outsourcing. This study will help the management to identify the risk factors and take the necessary remedial steps. Hence, this study is timely and relevant from both an academic and a practitioner’s perspective.

Customer Management Practices

2015 ◽  
Vol 6 (2) ◽  
pp. 1-14 ◽  
Author(s):  
Gyaneshwar Singh Kushwaha ◽  
Shiv Ratan Agrawal
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Case Studies ◽  
Customer Loyalty ◽  
Management Practices ◽  
Customer Retention ◽  
Theory Model ◽  
Customer Management ◽  
Face To Face ◽  
Staff Members

The paper explores the interrelationships between service quality, customer satisfaction, customer retention, and customer loyalty through multiple (three) case studies in stock broking settings. A semi-structured, face-to-face interview was conducted of staff members. The findings from the study show that service quality as an overall and each of them are positively associated with customer satisfaction. The findings also suggested that customer retention is the predictor for customer loyalty in stock broking services. The proposed theory model may provide adoption guidance and a practical foundation for customer management to managers.

Lean Principles and Optimizing Flow

2019 ◽  
pp. 169-184
Author(s):  
Alan D. Smith
Keyword(s):  
Customer Satisfaction ◽  
Case Studies ◽  
Six Sigma ◽  
Successful Implementation ◽  
Business Practices ◽  
Lean Principles ◽  
Lean Practices ◽  
The Future ◽  
Local Companies ◽  
Best Business Practices

This chapter aims to provide an elementary background on lean methodologies from its beginnings at Toyota through current applications of lean processes at local companies. Via case studies, a greater understanding of the advantages of lean systems will be attempted along with a discussion of the future of lean practices. Notable improvements to the lean philosophy, such as successful implementation of six-sigma techniques, are addressed through interdisciplinary case studies of successful best business practices. Therefore, we need a cluster of metrics, certainly more than just cost. If we cannot adequately measure customer satisfaction and utility, we need to have more subjective ways to measure it in order to understand its complexities. Unfortunately, it is unlikely that there is a one-size-fits-all solution, as many managers are more prone to try something that has worked elsewhere in times of crisis, but has limited applications to other dissimilar problems.

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