scholarly journals Development of the Objective, Structured Communication Assessment of Residents (OSCAR) Tool for Measuring Communication Skills With Patients

2013 ◽  
Vol 5 (4) ◽  
pp. 570-575 ◽  
Author(s):  
Aleece Caron ◽  
Adam Perzynski ◽  
Charles Thomas ◽  
Jimmy Y. Saade ◽  
Michael McFarlane ◽  
...  
Keyword(s):  
Communication Skills ◽  
Time Management ◽  
Standardized Patients ◽  
Bad News ◽  
Phone Call ◽  
Management Skills ◽  
Patient Handling ◽  
Communication Assessment ◽  
Medical Mistake ◽  
Structured Communication

Abstract Background Although interpersonal and communication skills are essential to physician practice, there is a dearth of effective tools to meaningfully teach and assess communication skills. Objective The purpose of our study was to create a standardized tool for evaluation of communication skills for residents across specialties. Methods We designed an Objective, Structured Communication Assessment of Residents (OSCAR) tool, consisting of 4 clinical stations, to assess intern communication skills with relationship development, their establishment of case goals, and their organization and time management skills. Interns from 11 training programs completed the stations, with senior residents trained to function as standardized patients. The 4 stations' scenarios were a disruptive patient, handling a phone call for a narcotics refill, disclosing a medical mistake, and delivering bad news. Results Eighty-three interns completed OSCAR during orientation. The assessment took interns about 40 minutes to complete, and participants were given immediate feedback by the standardized patients. The total possible score for each station was 50. Resident performance was highest for disclosing a medical error (94%, 47 of 50), followed by handling a disruptive patient (90%, 45 of 50), disclosing bad news (86%, 43 of 50), and handling the phone call for the narcotics refill (62%, 31 of 50). Multivariate analysis of variance results indicated differences between residents from US and international medical schools, but there were no significant differences across specialties. Interrater reliability was excellent for each station (> 0.80). Conclusions OSCAR is a practical tool for assessing interns' communication skills to provide timely results to program directors.

scholarly journals Minho Communication Assessment Scale: Development and Validation

2020 ◽  
Vol 33 (5) ◽  
pp. 326
Author(s):  
Mónica Gonçalves ◽  
Nuno Gonçalves ◽  
Marina Mendonça-Gonçalves ◽  
Ana-Luísa Sousa ◽  
Pedro Morgado ◽  
...  
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Psychometric Properties ◽  
Exploratory Factor Analysis ◽  
Communication Skills ◽  
Standardized Patients ◽  
Faculty Members ◽  
Assessment Scale ◽  
Communication Assessment ◽  
Confirmatory Factor

Introduction: Verbal and non-verbal communication skills are core competencies in medical practice and should be acquired and monitored in medical schools. However, their assessment poses a challenge. The aim of this study is to develop and assess the psychometric properties, validity and reliability of a communication assessment scale.Material and Methods: We developed a communication assessment scale, composed by five dimensions (Structure, Way of Questioning, Behavior and Posture, Clarity of information and Emotional dimension). Two focus groups and a development group, composed by faculty members and standardized patients experienced in assessment, were responsible for creating the scale.Results: The communication assessment scale was tested on 332 students from the 3rd and 6th year of medical school, with a total of 2754 assessments, performed by faculty members and standardized patients. A descriptive analysis, an exploratory factor analysis, a confirmatory factor analysis and a Cronbach’s alpha analysis to establish internal reliability were conducted.Discussion: The Minho Communication Assessment Scale can be effectively used by both faculty members and standardized patients, providing correct students assessment and relevant feedback to the students. The final Minho Communication Assessment Scale has a total of 19 items, being simple and intuitive to use. The exploratory factor analysis and confirmatory factor analysis results were satisfactory. Cronbach’s alpha value revealed high internal consistency of Minho Communication Assessment Scale.Conclusion: The final Minho Communication Assessment Scale proved to be simple to use and to have very good psychometric properties. Our results show that the Minho Communication Assessment Scale is a valid scale to assess communication skills which can be accurately replicated on objective structured clinical examinations focusing on communication.

scholarly journals Indonesian students’ perceived benefits of the micro-teaching course to their teaching internship

2020 ◽  
Vol 10 (1) ◽  
pp. 242-250
Author(s):  
Teuku Zulfikar ◽  
N. Nidawati ◽  
Siti Khasinah ◽  
Indah Mayangsari
Keyword(s):  
Student Teachers ◽  
Communication Skills ◽  
Time Management ◽  
Lesson Plan ◽  
Perceived Benefits ◽  
Management Skills ◽  
Written Narratives ◽  
Teachers Perceptions ◽  
Pedagogical Skills ◽  
Efl Students

This study aims to explore student-teachers’ perceptions of the benefits of micro-teaching class they have attended to their teaching internship. It also seeks to identify the most and the least likely aspects of teaching which have been sufficiently covered in the micro-teaching course. The participants of this study were ten senior EFL students at a State Islamic University in Indonesia who have taken a micro-teaching class and teaching internship program. The data from interviews and students’ written narratives reveal that these students perceive the micro-teaching class to be sufficiently helpful in their teaching internship phase. These students developed their basic pedagogical skills. They become more confident; develop communication skills, and most importantly, the micro-teaching class has helped them develop questioning skills. However, students’ interviews and written narratives also indicate that management skills, such as classroom and time management, and skills to write lesson plan are the least likely aspect of teaching covered during the micro-teaching class, which then become obstacles for them during their teaching internship. 

Utilizing Standardized Patients to Enhance Health Literacy Communication Skills

MedEdPORTAL ◽  
2008 ◽  
Vol 4 (1) ◽  
Author(s):  
Lisa Howley ◽  
Christine Peterson ◽  
Eugene Barrett ◽  
John Gazewood ◽  
William Wilson ◽  
...  
Keyword(s):  
Health Literacy ◽  
Communication Skills ◽  
Standardized Patients

A Corporate Tax Return Simulation: Utilizing Electronic Work Papers and Resolving Ambiguous Issues

2017 ◽  
Vol 32 (4) ◽  
pp. 61-80 ◽  
Author(s):  
Ellen E. Best ◽  
Jennifer Kahle Schafer
Keyword(s):  
Critical Thinking ◽  
Time Management ◽  
Phase 1 ◽  
Oral Communication ◽  
Learning Approaches ◽  
Missing Information ◽  
Management Skills ◽  
Corporate Tax ◽  
Management Communication ◽  
Two Phases

ABSTRACT Practitioners routinely note that new staff lack documentation skills, communication skills, and strong Excel skills. Further, new staff report critical-thinking, written and oral communication, teamwork, and project management skills deserve greater emphasis in Master of Accountancy programs. The AICPA's (2014) Model Tax Curriculum suggests that active learning approaches be used to enable students to build communication, critical-thinking, and interpersonal skills. This case uses a realistic corporate tax return preparation experience to address these criticisms by focusing on four main areas: time management, communication, research, and technical skills. The case is divided into two phases. In Phase 1, students review client information, generate requests from the client for missing information, keep a log of hours spent on the project, research ambiguous issues, meet with the project “senior” to obtain guidance, and prepare electronic work papers. In Phase 2, students incorporate feedback from the senior's review of their work papers to make corrections, prepare a corporate tax return, and create a client letter. Student feedback about the project is positive.

Using Simulated Handover to Assess Team-Based Competencies in a Virtual Environment

2021 ◽  
Vol 10 (1) ◽  
pp. 170-172
Author(s):  
Mozhdeh Sadighi ◽  
Elizabeth H. Lazzara ◽  
Meghan Michael ◽  
Jessica Hernandez ◽  
Chrissy Chan ◽  
...  
Keyword(s):  
Virtual Environment ◽  
Communication Skills ◽  
Closed Loop ◽  
Simulated Patient ◽  
Structured Communication ◽  
Structure Communication

We utilized simulated patient scenarios in a virtual environment to improve students’ communication skills during handovers. To determine how students performed during the scenarios, we assessed several behaviors: structured communication, closed-loop communication, and asking clarification questions. Results revealed that the students’ performance was stronger in the first area (structure communication) and weaker in the second (closed-loop communication) and third (asking clarifying questions) areas.

scholarly journals The assessment of time management skills in Chinese and Croatian students

2019 ◽  
Vol 7 (1) ◽  
pp. 83-94
Author(s):  
Kristina Črnjar ◽  
Vedrana Čikeš ◽  
Kristina Ferenčak
Keyword(s):  
Academic Success ◽  
Cultural Differences ◽  
Time Management ◽  
Online Survey ◽  
Chinese Students ◽  
The Internet ◽  
Management Skills ◽  
Effective Time ◽  
Business Market ◽  
Extra Curricular Activities

Time management is the ability of consciously deciding and controlling the amount of time spent on different activities in order to be more productive and effective. In order to achieve academic success, students should be able to manage a large number of activities, from going to lectures, studying, participating in extra-curricular activities, to making sure they are getting enough rest to stay healthy. The purpose of this research was to determine if there are any significant differences in the effective time management between Chinese and Croatian students. Even though the cultural differences between these two groups are substantial, both groups are becoming a part of the same education and business market. The research was conducted on the sample of 340 Chinese and Croatian students using an online survey. The results have shown that in several time management activities there are statistically significant differences between Chinese and Croatian students. The results also indicate that the Croatian respondents are better at setting goals, determining priorities and performing tasks by priority, while Chinese students delegate tasks and determine and eliminate time wasting activities more often than their Croatian counterparts do. On the other hand, Croatian students waste more time on activities such as conducting tasks of small importance and fun activities of no relevance (e.g. “surfing” the Internet, private telephone conversations, chatting, etc.), while Chinese students are in the forefront with regard to ineffective and supernumerary meetings and overly long and supernumerary phone conversations.

Breaking Bad News — Skills and Evidence

2009 ◽  
Vol 2 (10) ◽  
pp. 605-612 ◽  
Author(s):  
Jill Thistlethwaite
Keyword(s):  
Human Immunodeficiency Virus ◽  
Communication Skills ◽  
Human Immunodeficiency Virus Status ◽  
Bad News ◽  
Breaking Bad News ◽  
Breaking Bad ◽  
Immunodeficiency Virus ◽  
The Future ◽  
The Patient’S View ◽  
The Impact

Bad or unfavorable news may be defined as ‘any news that drastically and negatively alters the patient's view of her or his future’( Buckman 1992 ). When GPs talk about breaking bad news, they usually mean telling patients that they have cancer, though in fact similar communication skills may be employed when informing patients about a positive human immunodeficiency virus status, or that a relative has died. Of key importance in the process is the doctor gaining an understanding of what the patient's view of the future is or was — the expectation that now might not be met. A doctor should not assume the impact of the diagnosis without exploring the patient's worldview.

Using Standardized Patients to Augment Communication Skills and Self-Efficacy in Caring for Transgender Youth

2021 ◽  
Author(s):  
Stanley R. Vance ◽  
Brian Dentoni-Lasofsky ◽  
Elizabeth Ozer ◽  
Madeline B. Deutsch ◽  
Matthew J. Meyers ◽  
...  
Keyword(s):  
Communication Skills ◽  
Self Efficacy ◽  
Standardized Patients ◽  
Transgender Youth
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