The aim of this research is to describe the business model canvas and to create a business transformation design. The research was carried out at the MSMEs Arabar Shop Bandar Lampung, which is one of the MSMEs whose main activity is marketing Banana Chips. This research uses a descriptive method with a qualitative approach, namely explaining in depth about the situation or process being researched, namely the Arabar Shop MSMEs. The key informants in this research are the owners of MSMEs and staff. Data collection was carried out through in-depth interviews with key informants to obtain clear information about the application of the business model canvas at the Arabar Shop MSMEs. The general description of the company is explained by the position of company resources and their performance. The business transformation model is analyzed using a business model canvas approach and a customer empathy map. The result of the Arabar Shop MSMEs business transformation development strategy is to improve the preservation of customer segments and as their key resource. Increasing value propositions such as customer customization service, and social media in its value in customer channels and relationships generate a revenue stream from selling new products made of bananas and other ingredients. Increases are also needed in social activities in the main activities, increasing partners such as supplier and delivery services as the main partners, as well as additional costs for adjustments and social activities to the cost structure.
Abstrak
Tujuan penelitian ini adalah untuk mendeskripsikan Bisnis model kanvas dan menciptakan desain transformasi bisnis. Riset ini dilakukan pada UMKM Arabar Shop Bandar Lampung yang kegiatan utamanya adalah memasarkan keripik Pisang. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif, yakni menjelaskan dan menggambarkan secara mendalam tentang situasi atau proses objek yang diteliti yaitu UMKM Arabar Shop. Informan kunci dalam penelitian ini adalah pemilik UMKM dan staf bagian pemasaran. Pengumpulan data dilakukan melalui wawancara mendalam kepada informan penelitian sehingga diperoleh gambaran yang jelas mengenai penerapan business model canvas pada UMKM Arabar Shop. Deskripsi umum perusahaan dijelaskan melalui posisi sumber daya perusahaan dan kinerjanya. Model transformasi bisnisnya dianalisis dengan pendekatan bisnis model kanvas dan peta emphaty pelanggan. Hasil strategi pengembangan transformasi bisnis UMKM Arabar Shop adalah meningkatkan pelestarian segmen pelanggan sebagai kunci sumber daya mereka. Peningkatan proposisi nilai seperti layanan penyesuaian pelanggan, dan media sosial dalam nilainya di saluran dan hubungan pelanggan menghasilkan aliran pendapatan dari penjualan produk baru yang terbuat dari pisang dan bahan lainnya.
Kata kunci: Bisnis Model Canvas; Keripik Pisang; Strategi Pengembangan.
A business transformation model to enhance the sustainability of small-sized family businesses