Purpose
The purpose of this paper is to explore the employment experiences of refugees, who have benefited from job opportunities in Jordan. It investigates the impact of employment on their livelihoods and the related challenges that they face.
Design/methodology/approach
The research presented in this paper is of exploratory nature. By ways of analyzing selected interviews with refugees, it explores their employment experiences in terms of their motivation to work and thus provides insights into how refugees perceive the impact of employment on their progress toward self-reliance. It also incorporates the perspectives of employers and investigates measures taken by the employers to overcome challenges and facilitate refugees’ employment. The study is not meant to draw conclusions about the general trends of refugee employment or to measure refugee self-reliance. The study sample thus relies on a small number of people since it seeks depth rather than breadth in data collection.
Findings
The interpretation of the collected accounts explores how the indicative domains of self-reliance arise in the accounts of the interviewees. Findings suggest that regardless of gender, the employment process was transformational in terms of young refugees’ progress toward self-reliance, whereas its impact was less significant on older refugee women with child-rearing responsibilities. Although older refugee women with children acknowledge the positive impact of employment on their livelihoods, the accounts that they tell suggest that humanitarian assistance still plays an important role in their livelihoods. Furthermore, the collected accounts highlighted aspects that the interviewed women find problematic. These include age-restrictions that some employers impose when hiring, in addition to the limited employment opportunities for men living in Zaatari camp.
Research limitations/implications
The research limitation is primarily methodological and is attributed to the limited respondent sample size. This implies that the sample is not representative; therefore, results may lack generalizability.
Practical implications
This study highlighted multi-faceted and complex factors influencing refugee self-reliance. Therefore, it includes implications for the development of refugee employment programs to become more effective in enhancing refugee livelihoods and self-reliance. For example, it highlights that central actors engaged in employment programs for refugees should duly consider the local context to produce context-based solutions. Furthermore, it also emphasizes that central actors should not lose sight of the people-based factors such as refugees’ age, gender and child-rearing responsibilities when devising the employment programs.
Originality/value
This paper offers insights into how employment can become more effective in promoting the progressive development of refugee self-reliance in Jordan.