scholarly journals Balance Scorecard Implementation Challenges in Institution of Higher Learning: Overview of Prior Studies

2018 ◽  
Vol 2 (2) ◽  
pp. 1-11
Author(s):  
Peter U. Anuforo ◽  
Hazeline Ayoup ◽  
Nasiru Saidu
Keyword(s):  
Performance Management ◽  
Higher Learning ◽  
Public Institution ◽  
Balance Scorecard ◽  
Non Profit ◽  
Implementation Challenges ◽  
Mission Strategy ◽  
Governmental Organizations ◽  
Effective Performance ◽  
Institution Of Higher Learning

The incessant decline in the performance of Malaysian public institution of higher learning since 2007 to date has brought to fore the question of its performance management process. Studies have shown that performance management is a general phenomenon in the institution of higher learning worldwide. The implementation issues of Balance scorecard (BSC) is more pronounced in the non-profit outfit and governmental organizations (NPGOs) compared to the profit-oriented outfit. Reasons being that the BSC was originally developed and (or) meant for the profit-oriented outfit and not exactly the other way round. The purpose of this paper is to provide insight into the issues of performance management in the institution of higher learning and specifically regarding the implementation issues of BSC encountered among Malaysia public institution of higher learning. This study provides a review of previous literature on the BSC implementation issues. Several implementation issues identified from the literatures are strategy misalignment, strategy communication issues, manager’s acceptance/employees buy-in, the issue of clarity of vision, mission, strategy, and outcome, and strategy map implementation issues. Findings revealed that the implementation issues of the BSC among Malaysia public institution actually helps to unravel the pitfalls of BSC project and provides a roadmap show that can improve and sustain effective performance management. The implication of this study is aimed at providing the means by which the Malaysian public institution of higher learning can identify the issues inherent in BSC implementation or strategy implementation and the way forward.  

scholarly journals Performance appraisal as antecedents of job satisfaction among employees in a selected public institution of higher learning

2021 ◽  
Vol 124 ◽  
pp. 08002
Author(s):  
Siti Mariam Abdullah ◽  
Nur Fatihah Abdullah Bandar ◽  
Rusli Ahmad ◽  
Helmi Sumilan ◽  
Ahmad Sopian Shminan
Keyword(s):  
Job Satisfaction ◽  
Performance Appraisal ◽  
Work Performance ◽  
Statistical Tests ◽  
Pearson Correlation ◽  
Higher Learning ◽  
Public Institution ◽  
Quantitative Methodology ◽  
Appraisal System ◽  
Institution Of Higher Learning

Performance appraisal (PA) is an important activity in any organisation. Employers have the responsibility of evaluating the work performance of each and every employee. In acknowledgement of this, most organizations persist in conducting performance appraisals despite numerous problems and constraints. This research attempts to determine the influence of performance appraisal as antecedents of job satisfaction among employees in a selected public institution of higher learning in Sarawak, East Malaysia. Quantitative methodology using an adapted questionnaire with statistical tests like Pearson Correlation Coefficient and Multiple Linear Regression (Stepwise) were utilised to analyse the data. The findings indicated that the strengths, weaknesses, opportunities and threats of PA have a positive and significant relationship with job satisfaction. Results also revealed that the strengths of PA is one of significant factors contributing to job satisfaction among employee on the practice of performance appraisal system.

Investigating design targets for effective performance management system: an application of balance scorecard using QFD

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alpana Agarwal
Keyword(s):  
Performance Management ◽  
Employee Engagement ◽  
Management System ◽  
Quality Function Deployment ◽  
Employee Performance ◽  
Performance Management System ◽  
Management Support ◽  
Balance Scorecard ◽  
Content Type ◽  
Effective Performance

PurposeAn effective performance management must track level of employee engagement, ensure employee feedback on all aspects and ensure that the people act on that information. Also, it must ensure accessibility of essential conditions to perform. Considering the challenges associated with existing performance management system, present study attempts to discover factual expectations from the employees. The paper also establishes required conditions for fulfilling such expectations.Design/methodology/approachPresent study attempts to discover factual expectations from the employees using the Balance Scorecard approach (BSC). Furthermore, using Quality Function Deployment (QFD), relation between employers' expectation and requirements necessary to fulfill such expectations has also been determined.FindingsThe suggested model has been developed as House Of Performance Management (HOPM) outlining potential leveraging points for enhancing the performance, based on which immediate actionable measures for effective and efficient performance management can also been advocated. The HOQ suggested in this paper can be source of reference while developing performance management system for an organization. Besides, it can help the Human Resource team to discover strategic opportunities and set targets.Originality/valueEffective goal setting, pooled with a method to track progress and identify obstacles, contribute to attainment of bottom to top line results. However, designing and implementing such performance management system has been associated with many challenges like lack of top management support, perception of the process as time-consuming, failure to communicate clear and specific goals and expectations, lack of consistency, etc. (Managing employee performance, 2019). Hence most organizations have been increasingly looking for effective ways of assessing employee performance that can promote stakeholders' satisfaction, employee engagement and continuous improvement.

Implementation of Guided Group Academic Writing Using Online Learning Tools

2019 ◽  
Vol 2 (2) ◽  
pp. f1-8
Author(s):  
MUHAMMAD JAZLAN BIN AHMAD KHIRI
Keyword(s):  
Online Learning ◽  
Language Learners ◽  
Academic Writing ◽  
Second Language Learners ◽  
Higher Learning ◽  
Public Institution ◽  
Learning Tools ◽  
Academic English ◽  
Online Tools ◽  
Institution Of Higher Learning

Writing is an important skill necessary for students pursuing a higher level of education. The challenge for second language learners would be to write accurate academic essays as required by the course for students that has been aligned to the Common European Framework (CEFR) B1 standard since 2015 at a public institution of higher learning. The academic English course offered at a public institution of higher learning was subjected to a guided academic writing using online tools by Harju and Åkerblom (2017) description of the teacher’s role in facilitating learning to achieve the intended learning outcome which is to write an academic essay focusing on its features. The participants in this study were second year undergraduates in the second semester of their study who struggled to write an essay early in the semester.  This study used a quantitative analysis collected from 10 participating students (n=10). The results found that the students made improvements to the feature of their essay and their feedback of the intervention were processed using frequency analysis indicated a hundred percent preference of the students to learn by their own discretion guided by the instructor and supported with online learning tools.

scholarly journals FACTORS THAT AFFECT THE USAGE OF E-WALLET AMONG YOUTH: A STUDY AT A PUBLIC INSTITUTION OF HIGHER LEARNING IN SOUTH SARAWAK

2021 ◽  
Vol 3 (7) ◽  
pp. 40-48
Author(s):  
Hartyni Mastor
Keyword(s):  
Data Analysis ◽  
Cell Phone ◽  
Higher Learning ◽  
Public Institution ◽  
Global Business ◽  
Global Marketing ◽  
Business Ecosystem ◽  
The World ◽  
Age Range ◽  
Institution Of Higher Learning

The advancement of finance technology in global marketing has given a big impact on the business ecosystem in this day of age. In the year 2003, around 25 million cell phone users had used their mobile devices to make purchases. However, the usage of e-Wallet still has not gained much interest by Malaysians during the business. In the first term of 2020, the world was hit by the Covid-19 pandemic that had changed the scenario of the global business ecosystem. The usage of e-Wallet has been the medium of the transaction when purchasing items for society since the start of the outbreak. The usage of e-Wallet is very popular among youth. Hence, a study has been conducted at a public institution of higher learning in south Sarawak to find out the factors that affect the usage of e-wallet among youth. The variables of this study are speed, security, social influence, and convenience. In total, 169 youth in the age range of 20-22 years old had participated in this study that was conducted online. The correlation has been analysed using Statistical Package for Social Science (SPSS) and Data Analysis for Excel. The finding shows that there is a significant relationship between all factors tested with the use of e-wallet. Overall, e-Wallet usage is moderate among youth.

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