scholarly journals Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry

2015 ◽  
Author(s):  
Alexandros Psychogios ◽  
Constantinos Priporas
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Service Industry ◽  
Point Of View ◽  
Service Organizations ◽  
Total Quality ◽  
Public And Private ◽  
Major Argument ◽  
Public And Private Sector ◽  
Depth Interviews

This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a range of public and private sector managers, actual awareness of its “soft” side is often superficial, and managers have a relatively poor understanding of it. TQM is neither resisted nor directly absorbed by them, but they tend to see it from the technical point of view, being aware only of the importance of its “hard” aspects.

scholarly journals Implementasi Total Quality Management (Manajemen Mutu Terpadu) di SDI Sabilina Bekasi

2021 ◽  
Vol 3 (3) ◽  
pp. 362-377
Author(s):  
Nurhadi Kastamin ◽  
Maemunah Sa’diyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Qualitative Methods ◽  
Research Methods ◽  
Qualitative Data ◽  
Total Quality ◽  
Research Subjects ◽  
Member Checks ◽  
Depth Interviews ◽  
Descriptive Qualitative

  The purpose of this study is to describe how the implementation of Total Quality Management (TQM) at SDI Sabilina, Cibur, Bekasi. In this study, the author uses descriptive qualitative methods, namely research methods that utilize qualitative data and are described descriptively. Data was collected using in-depth interviews, observation, and documentation methods. The research was conducted on Wednesday, June 09, 2021, at SDI Sabilina from 13.00-16.00. Checking the validity of the data is carried out through member checks, namely the process of checking data carried out by researchers to research subjects or resource persons, and discussions with colleagues.  

Measuring the performance of educational institute by using standard of total quality (compare study between private and public schools)

2021 ◽  
Author(s):  
Yazen Mahmood ◽  
◽  
Saif Younis ◽  
Tala Saeed ◽  
◽  
...  
Keyword(s):  
Public Schools ◽  
Quality Management ◽  
Total Quality Management ◽  
Private Schools ◽  
Private School ◽  
Total Quality ◽  
Public And Private ◽  
Management Standards ◽  
Private And Public ◽  
Compare Study

This research aims to Identify the Total Quality Management standards and the ability to implementation theses standards in educational institutes of Kurdistan region (KRG) in Public and Private schools by ask a question : what is the reality of implementation the standards of Total Quality Management (TQM) in educational institutes of (KRG). The study take 100 sample (Sava private school and AL-Khouwa public school) and use the excel program for analysis the data and the result showed there are difference in implementation the standards between the Public schools and Private schools. The study recommended the need of sharing and disseminating concepts of implementation the standards of (TQM) between the workers in the educational sector.

Total Quality Management and Knowledge Sharing: Comparing Malaysia’s Manufacturing and Service Organizations

2009 ◽  
Vol 9 (8) ◽  
pp. 1422-1431 ◽  
Author(s):  
Weng-Choong Cheah ◽  
Keng-Boon Ooi ◽  
Pei-Lee Teh ◽  
Alain Yee-Loong Chong ◽  
Chen-Chen Yong
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Knowledge Sharing ◽  
Service Organizations ◽  
Total Quality

Survey of Problems and Prospects of Implementing Total Quality Management In Medium-Scale Enterprises: A Study Based on 80 North Indian Medium Enterprises

Paradigm ◽  
2007 ◽  
Vol 11 (2) ◽  
pp. 57-66
Author(s):  
Ramanand Yadav
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Univariate Analysis ◽  
Primary Objective ◽  
Total Quality ◽  
Public And Private ◽  
Medium Scale ◽  
Quality Practices ◽  
Functional Orientation ◽  
Medium Enterprises

Implementing Total Quality Management in medium-scale enterprises is a process of initiating excellent quality practices enabling them to differentiate from competitors' practices. Like in many other countries, the medium enterprises in India are also taking various steps to delight their customers, in which, Total Quality Management (TQM) is one. The primary objective of this study is to pinpoint the problems that may hinder the process of smooth adoption of TQM in a medium-scale enterprise. Simultaneously, the study also highlights the ways through which prospects of adopting TQM in these enterprises can be enhanced. Significantly, the study resulted in highlighting the factors by which familiarity among management, staff, and employees about quality practices can be enhanced. The study also highlights the factors of TQM integration and measures of quality improvement, which can be helpful in enhancing the prospects of adopting TQM in these enterprises. However, the univariate analysis helped to conclude that TQM can be implemented in any type of medium enterprise irrespective of the type, sector, and functional orientation. However, because of their nature of operation, medium enterprises in public and private sectors require different type of measures for integrating TQM into their systems.

scholarly journals Total Quality Management (TQM) Tahfidz Al-Qur'an Islamic Boarding School: A Study at Tahfidz Daarul Qur'an Islamic Boarding School Tangerang

2021 ◽  
Vol 26 ◽  
pp. 250-261
Author(s):  
Abdul Hamid Arribath ◽  
Agus Suradika ◽  
Sopa Sopa
Keyword(s):  
Quality Management ◽  
Public Relations ◽  
Total Quality Management ◽  
Qualitative Method ◽  
Boarding School ◽  
Total Quality ◽  
Education Standards ◽  
National Education ◽  
Learning Evaluation ◽  
Depth Interviews

Generally, there is a gap in Total Quality Management (TQM) of education in the application of the management of tahfidz al-Qur'an in Islamic boarding schools. The purpose of this study is to determine the Total Quality Management (TQM) model of the Tahfidz al-Qur'an Islamic Boarding School which is based on the Edward Sallis Education TQM model, in order to realize the National Education Standards (SNP). This research uses the descriptive qualitative method. The research site is a modern Islamic boarding school at the Tahfidz Daarul Qur'an Islamic Boarding School, Tangerang City, Banten, Indonesia. Data collection techniques in this study used in-depth interviews, observation, and literature. While data analysis in making decisions using Miles and Huberman (data reduction, data presentation, and drawing conclusions). The results showed that there were 12 elements of TQM Pesantren Tahfidz al-Qur'an, including leadership, commitment to quality, customer satisfaction, continuous improvement, integrated curriculum, and learning evaluation, learning media and models, education & training, infrastructure standards, finance and financing, public relations and pesantren, unity of vision and mission, and objectives, as well as analyzing the situation.

scholarly journals THE REALITY OF ADMINISTRATIVE PRACTICES IN IRBID NATIONAL UNIVERSITY FROM THE POINT OF VIEW OF ‎THE ACADEMIC STAFF IN THE LIGHT OF TOTAL QUALITY MANAGEMENT (TQM)‎

2021 ◽  
Vol 03 (06) ◽  
pp. 503-517
Author(s):  
Feryal Yousef Abdel Majeed ALKHATIB ◽  
Raeda AKHRESHA
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Staff ◽  
Point Of View ◽  
Academic Rank ◽  
Total Quality ◽  
Current Position ◽  
Administrative Practices ◽  
National University ◽  
Head Of Department

This study aimed to investigate the reality of administrative practices at Irbid National University ‎from the academic staff point of view considering the total quality management. The study ‎sample consisted of (84) academic members. The study found a significant increase of the level ‎of administrative practices as well as, statistical differences between the level of administrative ‎practices that are attributed to variables like gender and were in favor of females, university ‎variable in favor of Arabic universities Graduates, the academic rank in favor of professor, the ‎current position in favor of a Dean and Head of Department, and years of experience in favor of ‎‎10 years and more.‎

Conceptualising the Influence of Total Quality Management and Organizational Performance in Klang Valley Service Industry

2018 ◽  
Vol 24 (5) ◽  
pp. 3240-3243 ◽  
Author(s):  
Siti Sarah Omar ◽  
Zailin Zainal Ariffin ◽  
Aida Nasirah Abdullah ◽  
Nomahaza Mahadi ◽  
Fahirah Syaliza Mokhtar ◽  
...  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Service Industry ◽  
Total Quality ◽  
Klang Valley
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