scholarly journals THE REALITY OF ADMINISTRATIVE PRACTICES IN IRBID NATIONAL UNIVERSITY FROM THE POINT OF VIEW OF ‎THE ACADEMIC STAFF IN THE LIGHT OF TOTAL QUALITY MANAGEMENT (TQM)‎

2021 ◽  
Vol 03 (06) ◽  
pp. 503-517
Author(s):  
Feryal Yousef Abdel Majeed ALKHATIB ◽  
Raeda AKHRESHA
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Staff ◽  
Point Of View ◽  
Academic Rank ◽  
Total Quality ◽  
Current Position ◽  
Administrative Practices ◽  
National University ◽  
Head Of Department

This study aimed to investigate the reality of administrative practices at Irbid National University ‎from the academic staff point of view considering the total quality management. The study ‎sample consisted of (84) academic members. The study found a significant increase of the level ‎of administrative practices as well as, statistical differences between the level of administrative ‎practices that are attributed to variables like gender and were in favor of females, university ‎variable in favor of Arabic universities Graduates, the academic rank in favor of professor, the ‎current position in favor of a Dean and Head of Department, and years of experience in favor of ‎‎10 years and more.‎

scholarly journals Obstacles of TQM Implementation in Saudi Universities: An Empirical Study

2021 ◽  
Vol 10 (4) ◽  
pp. 186
Author(s):  
Reema Mahmoud Abod AlOqlah
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Study Data ◽  
Point Of View ◽  
Faculty Members ◽  
Financial Resources ◽  
Academic Rank ◽  
Top Management ◽  
Total Quality

This study aims to identify the obstacles to the application of total quality management at the Saudi University from the faculty members' point of view and to identify the significance of statistical differences in the obstacles to the application of total quality management in Saudi universities from the viewpoint of faculty members according to the variables of gender, academic rank, and college. To achieve the study objectives, the researcher used the descriptive design and quantitative approach, depending on the questionnaire as the main instrument for collecting study data. The study was applied to a sample consisting of (350) faculty members at Imam Abdulrahman bin Faisal University, who were selected randomly, the number of questionnaires valid for analysis (277) questionnaires. Among the most prominent results of this study showed that top management obstacles, human resources obstacles, student’s obstacles, financial resources, educational technology obstacles, community service obstacles, obstacles to scientific research, organizational culture obstacles, and educational curriculum obstacles are affecting on implementation of TQM at Imam Abdulrahman bin Faisal University from point of view faculty members. The results showed the top management obstacles came in the first rank among the obstacles that affect TQM implementation, followed by student’s obstacles, while financial resources obstacles and human resources obstacles come in the last obstacles affect TQM implementation at Imam Abdulrahman bin Faisal University from point of view faculty members. Also, the results showed there are no significant statistical differences in the obstacles to the application of total quality management according to the variables of gender, academic rank, and college.   Received: 4 March 2021 / Accepted: 6 May 2021 / Published: 8 July 2021

scholarly journals Management Practices of Directorate of Education in the First Zarqa Area in the Light of Total Quality Management from the Perspective of Employees Themselves: الممارسات الإدارية لإدارة التعليم بمنطقة الزرقاء الأولى في ضوء إدارة الجودة الشاملة من وجهة نظر الموظفين أنفسهم

2019 ◽  
Vol 3 (32) ◽  
Author(s):  
Somaya Shaban Abu- qalbain
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Service Provider ◽  
Management Practices ◽  
Total Quality ◽  
Current Position ◽  
Third Place ◽  
Resources Management ◽  
Material Resources ◽  
Head Of Department

  The study aimed at identifying the management practices of directorate of education in the light of total quality management from the perspective of the employees themselves. It was applied to a sample of (192) employees in the directorate of education for the first Zarqa area. The results of the study showed that the level of management practices obtained an average (3.70 out of 5), big degree, and at the level of areas of human and material resources management got an average (3.87), followed by the field of management practices and operations with an average (3.72) and third place service provider field; The results showed that there were statistically significant differences in the level of management practices attributable to the gender variable in favor of females, and in the field of management and leadership received an average (3.63) and finally the field of service requirements with an average of (3.59). Qualification in favor of PhD holders, and in the current position as director head of department, years of experience in favor of 10 years and more. The results also showed that there were no statistically significant differences in the level of management practices due to the salary variable. In light of the results, a number of recommendations and suggestions were made to improve the management practices in Zarqa First and the whole of the Kingdom of Jordan in the light of the TQM approach.    

scholarly journals Academic Staff Perceptions toward Implementing Total Quality Management Principles

2016 ◽  
Vol 6 (3) ◽  
pp. 149
Author(s):  
Naail Mohammed Kamil ◽  
Loutfi Boulahlib ◽  
Mohammed Borhandden Musa ◽  
Shafeeq Hussain Vazathodi Al-Hudawi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Engagement ◽  
Academic Staff ◽  
Education Institution ◽  
Subjective Norms ◽  
Total Quality ◽  
Higher Education Institution ◽  
Academic Degree

Purpose-This study examines the attitude of academic staff in one higher education institution in Malaysia towards the implementation of total quality management principles, and how that affects the intention to implement total quality management in the university. It also highlights the impacts of several demographic variables on the implementation of total quality management in the university.Design/methodology/approach-The study used survey data drawn from 149 academic staff selected using stratified random sampling techniques. Regression analysis was used to analyse data.Finding-The findings demonstrate there is a positive significant correlation between attitude toward TQM implementation (customers and stakeholders, employee engagement and teamwork, continuous improvements and total degree of attitude) and the intention to practice TQM among sampled institution faculties.Concerning the correlation between the subjective norms and intention, the analysis manifests that there is no significant correlation between the subjective norms of TQM and the intention to practice TQM principles among institutional staff.Furthermore, the study also found that there are no significant differences in the attitude towards implementation of total quality managementprinciples due to the variables of gender, nationality, marital status, work experiences, the faculty and job positions with the exception of academic degree, where significant differences are shown.Value/originality-Since the study reports the understanding of academic staff of a higher education institution toward the implementation of total quality management principles, top management in the tertiary sector may find the findings and conclusions useful when planning for the implementation of total quality management principles.

scholarly journals Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry

2015 ◽  
Author(s):  
Alexandros Psychogios ◽  
Constantinos Priporas
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Service Industry ◽  
Point Of View ◽  
Service Organizations ◽  
Total Quality ◽  
Public And Private ◽  
Major Argument ◽  
Public And Private Sector ◽  
Depth Interviews

This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a range of public and private sector managers, actual awareness of its “soft” side is often superficial, and managers have a relatively poor understanding of it. TQM is neither resisted nor directly absorbed by them, but they tend to see it from the technical point of view, being aware only of the importance of its “hard” aspects.

scholarly journals ASSESSMENT OF TRAINING QUALITY MANAGEMENT ACCORDING TO "TOTAL QUALITY MANAGEMENT" MODEL AT THE INTERNATIONAL SCHOOL, VIENAM NATIONAL UNIVERSITY, HANOI

2017 ◽  
Vol 33 (2) ◽  
Author(s):  
Quang Nguyen
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
International School ◽  
Management Model ◽  
Total Quality ◽  
First Year Students ◽  
National University ◽  
Quality Management Model ◽  
Training Quality ◽  
Management Staff

The application of the "Total Quality Management" model (TQM) in quality management and accreditation has been adopted by many countries in the world, but in Vietnam it is still quite new. To investigate and study the applicability and evaluation of general management and training quality management in particular according to TQM in order to propose practical suggestions to the International School, Vietnam National University, Hanoi (VNU), the authors have conducted a survey of 168 students (25 first-year students, 53 second-year students, 51 third-year students, 39 fourth-year students); 23 teaching and management staff. The results indicate that the current training quality management is evaluated to be average by students and quite good by teaching and management staff. All the students and staff argue that the implementation of training quality management according to TQM criteria is feasible.

scholarly journals The Application of Total Quality Management Using a Balanced Scorecard from the Point of View of the Faculty and Administrative Staff at the Faculty of Politics and Economics, Suez University.

2019 ◽  
Vol 2 (2) ◽  
pp. 111-127
Author(s):  
Aly Osman ◽  
Abeer Kabeel ◽  
Sahar Essa ◽  
Ahmad Abd Elhaleem ◽  
Mai Abd Elsmed
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Point Of View ◽  
Faculty Members ◽  
Administrative Staff ◽  
Total Quality ◽  
Administrative Services ◽  
The Balanced Scorecard ◽  
The University

The aim of this research is to determine the extent to which Total Quality Management can be applied using a balanced scorecard according to the balanced scorecard dimensions from the perspective of the faculty and administrative staff at the Faculty of Politics and Economics, Suez University. To achieve this aim, the researchers used a descriptive research methodology based on the questionnaire for a sample of (33) faculty members, and the administrative staff at the Faculty of Politics and Economics, Suez University. Some faculties in Egyptian universities find it difficult to measure the effectiveness and efficiency of educational and administrative services performance which were provided to clients as well as the difficulty of measuring the outputs of these services, so Balanced Scorecard is the best tool for evaluating and measuring the performance of these services and outputs. The results of the study showed a statistically significant effect of the use of balanced scorecard dimensions (financial, internal processes, clients, and growth and learning indicators). One of the most important results of the research was that there is a clear variation in the level of awareness of the components of the use of balanced scorecard indicators in the application of total quality management, which reflects the importance of using the balanced scorecard in evaluating the university performance in light of the philosophy and mission of the university. The clients dimension is the most important dimension for it’s directly reflects on the satisfaction of clients from the provided service, and the financial perspective can be achieved by develop programs and academic services to increase the variety of revenues for the development of academic and administrative performance through the support of innovations and creative activities of scientific and professional efficiency of students, faculty members and administrators with the consolidation of a culture of technological knowledge of developments in the global academic arena.

Essentials of total quality management: a meta-analysis

2014 ◽  
Vol 27 (6) ◽  
pp. 544-558 ◽  
Author(s):  
Ali Mohammad Mosadeghrad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
English Language ◽  
Process Management ◽  
Meta Analysis ◽  
Point Of View ◽  
Total Quality ◽  
Content Type ◽  
Effective Strategies ◽  
Business Excellence

Purpose – The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation. Design/methodology/approach – A literature review was conducted to explore the critical successful factors for TQM implementation between 1980 and 2010. Findings – A successful TQM implementation need sufficient education and training, supportive leadership, consistent support of top management, customer focus, employee involvement, process management and continuous improvement of processes. Research limitations/implications – The review was limited to articles written in English language during the past 30 years. Practical implications – From a practical point of view, the findings of this paper provide managers with a practical understanding of the factors that are likely to facilitate TQM implementation in organisations. Originality/value – Understanding the factors that are likely to promote TQM implementation would enable managers to develop more effective strategies that will enhance the chances of achieving business excellence.

Total Quality Management practices and work-related outcomes

2019 ◽  
Vol 36 (6) ◽  
pp. 864-874 ◽  
Author(s):  
Muhammad Naeem Khan ◽  
Shahab Alam Malik ◽  
Saquib Yousaf Janjua
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Affective Commitment ◽  
Management Practices ◽  
Employee Performance ◽  
Academic Staff ◽  
Total Quality ◽  
Content Type ◽  
Mediating Variables ◽  
The Impact

Purpose The purpose of this paper is to explore the impact of Total Quality Management (TQM) practices on the performance of employees working in higher education institutions (HEIs). It also examines the mechanism through which TQM practices affect the performance of employees. Design/methodology/approach Data for the current study were obtained from both public and private sector HEIs of Pakistan. In total, 400 questionnaires were distributed among the administrative and academic staff of 3 universities and 240 usable questionnaires were received. Data were analyzed through regression analysis using SPSS. Findings The results show that the TQM positively and significantly determines employee performance, and the mediating variables of job satisfaction and affective commitment. Both the mediating variables show a mediating role in the TQM/employee performance relationship. Research limitations/implications The study has practical implications for universities’ top management to focus on TQM practices that help in building and enhancing satisfaction, commitment, as well as performance of the employees that could ultimately result in better performance of the universities. Originality/value This research is an addition to the current literature and the first attempt in this area to the best of authors’ knowledge. This study will help in identifying how important and beneficial it would be for the services organizations to implement the TQM practices and identifying the impact of TQM practices on employee’s job performance.

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