Accelerating Innovation in Urban Service Delivery in Indian Cities: Lessons from TheCityFix Labs India

2021 ◽  
Author(s):  
Jaya Dhindaw ◽  
Aarathi Kumar ◽  
Monica Jain
Keyword(s):  
Service Delivery ◽  
Lessons Learned ◽  
Quadruple Helix ◽  
Innovation Ecosystem ◽  
Sustainable Infrastructure ◽  
Urban Services ◽  
Urban Service ◽  
Expanding Population ◽  
The Impact ◽  
Indian Cities

Amidst a rapidly expanding population, Indian cities are unable to keep pace with the growing demand for efficient and adequate urban services especially in the sectors of water, waste and energy. This practice note looks at the WRI India approach of developing a powerful value accelerator platform to scale innovative solutions for gaps in service delivery in collaboration with the quadruple helix stakeholders of government, private sector, academia and citizens. This note summarizes the impact, experiences, and lessons learned from the TheCityFix Labs India held between September 2018 and September 2019, which was supported by the Citi Foundation. This note also assesses the existing innovation ecosystem and the potential for on-the-ground demonstrations and pilot projects to mobilise investment and spark policy reform for the successful delivery of sustainable urban services. This note also sheds light on some of the enabling conditions needed to deliver sustainable infrastructure, and issues that must be addressed to enable innovative small players and new entrants to participate.

Urban Service Delivery in West Bengal: Current Scenario and New Challenges

2018 ◽  
Vol 10 (1-2) ◽  
pp. 18-36
Author(s):  
Soumyadip Chattopadhyay ◽  
Maumita Das
Keyword(s):  
Service Delivery ◽  
West Bengal ◽  
Jel Classification ◽  
Size Class ◽  
Fund Allocation ◽  
Urban Services ◽  
Institutional Strengthening ◽  
Urban Service ◽  
Current Scenario ◽  
Basic Services

Size class-wise analysis of state’s urban services in West Bengal reveals that, in spite of improvement in provision of urban services in 2011 over 2001, service deficits and inter-category variations did persist. Service coverage increased systematically with the size class of the urban local bodies (ULBs), and intra-category disparities were higher for smaller ULBs. Mainly, the larger ULBs exhibited positive relationships between financial performances and urban service delivery. Therefore, this article argues for higher fund allocation for basic services and concerted development of smaller cities, through financial empowerment and institutional strengthening, as the key strategies for ensuring sustainable urbanisation. JEL Classification: H41, R53

scholarly journals HEALTH SERVICE DELIVERY AND ECONOMIC EVALUATION OF LIMB LOWER BONE-ANCHORED PROSTHESES: A SUMMARY OF THE QUEENSLAND ARTIFICIAL LIMB SERVICE’S EXPERIENCE

2021 ◽  
Vol 4 (2) ◽  
Author(s):  
Laurent Frossard ◽  
Debra Berg
Keyword(s):  
Economic Evaluation ◽  
Health Service ◽  
Service Delivery ◽  
Health Service Delivery ◽  
Quality Adjusted Life Year ◽  
Cost Utility ◽  
Lessons Learned ◽  
Artificial Limb ◽  
Governmental Organizations ◽  
The Impact

The emergence of skeletal prosthetic attachments leaves governmental organizations facing the challenge of implementing equitable policies that support the provision of bone-anchored prostheses (BAPs). In 2013, the Queensland Artificial Limb Service (QALS) started a five-year research project focusing on health service delivery and economic evaluation of BAPs. This paper reflects on the QALS experience, particularly the lessons learned. QALS’ jurisdiction and drivers are presented first, followed by the impact of outcomes, barriers, and facilitators, as well as future developments of this work. The 21 publications produced during this project (e.g., reimbursement policy, role of prosthetists, continuous improvement procedure, quality of life, preliminary cost-utilities) were summarized. Literature on past, current, and upcoming developments of BAP was reviewed to discuss the practical implications of this work. A primary outcome of this project was a policy developed by QALS supporting up to 22 h of labor for the provision of BAP care. The indicative incremental cost-utility ratio for transfemoral and transtibial BAPs was approximately AUD$17,000 and AUD$12,000, respectively, per quality-adjusted life-year compared to socket prostheses. This project was challenged by 17 barriers (e.g., limited resources, inconsistency of care pathways, design of preliminary cost-utility analyses) but eased by 18 facilitators (e.g., action research plan, customized database, use of free repositories). In conclusion, we concluded that lower limb BAP might be an acceptable alternative to socket prostheses from an Australian government prosthetic care perspective. Hopefully, this work will inform promoters of prosthetic innovations committed to making bionic solutions widely accessible to a growing population of individuals suffering from limb loss worldwide. Article PDF Link: https://jps.library.utoronto.ca/index.php/cpoj/article/view/36210/28330 How To Cite: Berg D, Frossard L. Health service delivery and economic evaluation of limb lower bone-anchored prostheses: A summary of the Queensland artificial limb service’s experience. Canadian Prosthetics & Orthotics Journal. 2021; Volume 4, Issue 2, No.12. https://doi.org/10.33137/cpoj.v4i2.36210 Corresponding Author: Laurent Frossard, PhD, Professor of BionicsYourResearchProject Pty Ltd, Brisbane, Australia.E-Mail: [email protected] number: https://orcid.org/0000-0002-0248-9589

scholarly journals The impact of explosive weapons on urban services: Direct and reverberating effects across space and time

2016 ◽  
Vol 98 (901) ◽  
pp. 53-70 ◽  
Author(s):  
Mark Zeitoun ◽  
Michael Talhami
Keyword(s):  
Emergency Preparedness ◽  
Urban Areas ◽  
Direct Impact ◽  
Direct Effects ◽  
Space And Time ◽  
Urban Services ◽  
Urban Service ◽  
Emergency Preparedness And Response ◽  
The Impact ◽  
Unpublished Research

AbstractThis article reviews the factors that determine the impact of explosive weapons on urban services in space and time, with a focus on drinking water services. The evidence comes from published and unpublished research and records, as well as experience restoring or maintaining such services. Urban services are seen as interconnected, and each composed of interdependent components of people, consumables and hardware. Elements that make up the components are labelled “upstream”, “midstream” and “downstream”, to reflect their location and hierarchy in the production and delivery of any urban service. The impact of explosive weapons is broken into the direct effects on any of the components of a service, and the reverberating effects on up- and or downstream components of the same service, or on other services. The effects are most commonly observed in service infrastructure, and determined chiefly by the extent of the damage to the functionality of any component. The spatial extent of the impact is found to be determined primarily by the hierarchy of the component suffering the direct impact, with attacks on upstream components being the furthest-reaching. The duration of the impact is determined primarily by the pre-explosion “baseline resilience” of the service, itself a function of system redundancies and emergency preparedness and response. The analysis suggests that the impact is more reasonably foreseeable than may commonly be thought, in the sense that the direct effects of explosives are well known and that the most important infrastructure is generally identifiable. It follows that proportionality assessments which involve urban services would benefit from (i) the direct and consistent engagement of specialized engineers within the targeting cell, and (ii) greater familiarity of the weapons controller with services, infrastructure and systems in urban areas.

scholarly journals COVID-19: Impact on radiology departments and implications for future service design, service delivery, and radiology education

2021 ◽  
pp. 20210632
Author(s):  
Alasdair Taylor ◽  
Craig Williams
Keyword(s):  
Service Delivery ◽  
Clinical Care ◽  
Postgraduate Education ◽  
Early Response ◽  
Clinical Syndrome ◽  
Lessons Learned ◽  
Hospital Acquired Infection ◽  
Staff Wellbeing ◽  
Hospital Acquired ◽  
The Impact

The pandemic caused by SARS-CoV-2 (severe adult respiratory distress syndrome Coronavirus-2) and its most severe clinical syndrome, COVID-19, has dramatically impacted service delivery in many radiology departments. Radiology (primarily chest radiography and CT) has played a pivotal role in managing the pandemic in countries with well-developed healthcare systems, enabling early diagnosis, triage of patients likely to require intensive care and detection of arterial and venous thrombosis complicating the disease. We review the lessons learned during the early response to the pandemic, placing these in the wider context of the responsibility radiology departments have to mitigate the impact of hospital-acquired infection on clinical care and staff wellbeing. The potential long-term implications for design and delivery of radiology services are considered. The need to achieve effective social distancing and ensure continuity of service during the pandemic has brought about a step change in the implementation of virtual clinical team working, off-site radiology reporting and postgraduate education in radiology. The potential consequences of these developments for the nature of radiological practice and the education of current and future radiologists are discussed.

scholarly journals Shared Taxonomy for the Implementation of Responsible Innovation Approach in Industrial Ecosystems

2021 ◽  
Vol 13 (17) ◽  
pp. 9901
Author(s):  
Asta Valackienė ◽  
Rafał Nagaj
Keyword(s):  
Social Capital ◽  
Research Management ◽  
Responsible Innovation ◽  
Quadruple Helix ◽  
Grey Zone ◽  
Innovation Ecosystem ◽  
Stakeholder Groups ◽  
Industrial Ecosystems ◽  
Innovation Approach ◽  
The Impact

Symbolic narratives, such as an “ivory tower”, a “grey zone”, or a “black box” tell us about the gap between university and society, and academia and industry. Recently, they have been replaced by the Quadruple Helix model, which closes the gap by connecting four main stakeholders—government, university, industry, and society, into an innovation ecosystem. However, the roles of the different stakeholders are often blurred and difficult to define, and it is difficult to develop a basic approach to implement responsible innovations in industrial ecosystems in general. On the other hand, the interactions between stakeholder groups, especially universities and industry, are not sufficiently demonstrated in both scientific literature and empirical studies. We note that the responsible research and innovation (RRI) approach should facilitate a framework of shared taxonomy among stakeholders. By highlighting this situation, we follow the paradigm of emerging thinking and we seek to fill this knowledge gap theoretically and empirically. Therefore, in this study, we combined several strategies and perspectives. First, we conducted survey research concerning social capital in Poland and Lithuania to understand the impact of social capital and trust on stakeholder cooperation. Second, we conducted interviews with scientists who actively work to transfer knowledge into industry. Third, we utilized field notes from working experiences in research management. This work has theoretical and practical implications. The theoretical contribution of the paper demonstrates the construction of methodology based on emerging perspectives, and new theoretical insights, on professional discourses for implementing the responsible innovation approach in industrial ecosystems, by highlighting the commitments of main stakeholder groups. Practical input: our insights and empirical research will contribute toward sustainability policymaking and achieving substantial results in industrial ecosystems. The results indicate that if there is trust, then the government, companies, and society (in Poland and Lithuania) would be willing to cooperate with each other. However, there is a lack of trust and cooperation between universities and businesses. Stakeholders have become increasingly aware of the emergence of a science and industry cooperation as an open platform, enlarged with society and policies. They note the problem of making research public and transparent as part of a new mode of cooperation; however, they articulate RRI as a framework of shared taxonomy.

Using rapid evaluation methods to assess service delivery changes: Lessons learned for evaluation practice during the COVID-19 pandemic

2022 ◽  
pp. 1035719X2110576
Author(s):  
Milbert Gawaya ◽  
Desiree Terrill ◽  
Eleanor Williams
Keyword(s):  
Service Delivery ◽  
Large Scale ◽  
Evaluation Method ◽  
Evaluation Methods ◽  
Lessons Learned ◽  
Evaluation Framework ◽  
Rapid Evaluation ◽  
Evaluation Approach ◽  
Response Planning ◽  
The Impact

The COVID-19 pandemic required large-scale service delivery changes for government, and provided the opportunity for evaluators to step up and support decision makers to understand the impact of these changes. Rapid evaluation methods (REM) provide a pragmatic approach for generating timely information for evidence-based policy and decision-making. Grounded in developmental and utilisation-focused evaluation theory, REM incorporates a team-based, mixed methods design, executed over a 6–8-week period. Customised rubrics were used to rigorously assess effectiveness and scalability of practice changes to inform COVID-19 response planning. REM is an alternative approach to full-scale evaluation models frequently implemented to assess policies and programs. Adapted use of REM suggests that meaningful insights can be gained through use of smaller scale evaluations. This article shares lessons learned from a novel rapid evaluation method applied in the context of the COVID-19 pandemic. The rapid evaluation approach was implemented to provide real-time insights and evaluative conclusions for 15 program and practice adaptations across Victorian health and human service settings. The article shares insights about the practical applicability of balancing rigour and timeliness when implementing a rapid evaluation, and strengths and limitations of working within a fast-paced evaluation framework. Findings can inform evaluative practice in resource and time-limited settings.

scholarly journals WIC Is Critical During the COVID-19 Pandemic: Lessons Learned From Los Angeles County Participants

2021 ◽  
Vol 5 (Supplement_2) ◽  
pp. 205-205
Author(s):  
Lauren Au ◽  
Lorrene Ritchie ◽  
Nicole Vital ◽  
Marisa Tsai ◽  
Christopher Anderson ◽  
...  
Keyword(s):  
Los Angeles ◽  
Service Delivery ◽  
Nutrition Education ◽  
Low Income ◽  
Lessons Learned ◽  
Structured Interviews ◽  
Safe Delivery ◽  
Funding Sources ◽  
Low Income Families ◽  
The Impact

Abstract Objectives The COVID-19 pandemic has changed the way that the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) delivers services. The USDA granted multiple waivers to allow flexibility in WIC operations during the pandemic. The objective of this study was to hear from WIC participants about the impact of changes due to COVID-19. Methods In the summer of 2020, 60 semi-structured interviews were completed, half with English-speaking and half with Spanish-speaking WIC participants in the Los Angeles area. Interviews were recorded, transcribed, and analyzed using a deductive content analysis approach to describe responses and identify themes. Results Four themes emerged: 1) The pandemic has exacerbated the ckhallenges facing low-income families; 2) WIC continues to be a valued resource especially under the challenging circumstances; 3) WIC's transition to remote service delivery has ensured that families continue to receive not only critical WIC food benefits, but also nutrition education and support; 4) Lessons learned during COVID-19 can inform needed WIC modernizations to maximize WIC's proven benefits post-pandemic. Nearly 75% of WIC participants faced reductions in income due to job loss or reduced work hours. Nearly 60% of households reported experiencing food insecurity. Early in the pandemic, many reported challenges accessing WIC-eligible foods, resulting in lost food benefits. Approximately 43% reported getting food from a food pantry or church, with most (77%) reporting first time usage. Participants shared that even with the change to only remote education, they valued the information and were very satisfied with WIC services. The majority (83%) found the California WIC App helpful in informing what WIC foods they could purchase. Participants also reported that enrolling in WIC remotely was easier than coming in-person and they were comfortable providing documents related to income and eligibility determination remotely. Conclusions WIC has been essential in helping families cope with COVID. WIC's transition to remote service delivery has ensured seamless and safe delivery of services, helping families with young children during an unprecedented time of need. Funding Sources The David and Lucile Packard Foundation

Crowdfunding

2018 ◽  
pp. 232-254
Author(s):  
Jyoti Chandiramani ◽  
Gargi Patil
Keyword(s):  
Service Delivery ◽  
Urban Infrastructure ◽  
Financial Resources ◽  
Urban Services ◽  
Urban Indian ◽  
Process Of Urbanization ◽  
Indian Cities

The chapter studies and attempts to understand the idea of crowdfunding and the possibility of it being adopted and adapted within the urban Indian framework. It explores the potential of crowdfunding – the civic variety, which can supplement a small but meaningful percentage of financial resources required to provide urban services in Indian cities. The objective of using the crowdfunding platform is to create sustainable and livable cities. While the delivery of basic urban services is the responsibility of the urban local bodies, it is observed that the available financial resources at their disposal poses an impediment in service delivery. With the process of urbanization gaining momentum, India will require billions of dollars to build the much-needed urban infrastructure and provide basic urban services. It is envisaged that civic crowdfunding, which addresses the varied requirements of urban citizens, may be the appropriate solution to the problem.

scholarly journals Green Infrastructure Entities- A Study of Indian and International Cities

2021 ◽  
Author(s):  
Vishwa Munir Shah ◽  
Shweta Suhane ◽  
Devanshi Gajjar
Keyword(s):  
Green Infrastructure ◽  
Smart Cities ◽  
Sustainable Infrastructure ◽  
Environmental Practices ◽  
Case Examples ◽  
The World ◽  
Political Boundaries ◽  
The Impact ◽  
Indian Cities

Abstract Cities are places for humans and countless other species. With increasing city limits, urbanization has meddled with the life of several organisms; creating an unhealthy balance. A green city is planned by scrutiny of the impact of development on the environment and mankind. This not only assures a better future but also connects people to nature. This paper highlights approaches towards the creation of liveable cities, segregated into three categories – Greens, Water, and Sustainability. Further divisions of these categories are done based on green infrastructure techniques prevalent across the globe today. The purpose is to refurbish the underdeveloped regions into smart cities through sustainable infrastructure; which will provide a good quality of life, better environmental impact, etc. The paper aims to analyze and compare case examples for each parameter through the medium of national (Indian) and international case studies. The comparison stresses the fact that India, as a developing nation, can implement these methods in its cities. The paper also deduces that there are cases where Indian cities can be an inspiration to the world. Degeneration of nature knows no political boundaries. Thus, every country has a legitimate stake in environmental practices and must pledge to create greener cities.

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