Theme Park Disasters and Crisis Management – New Insights towards a Duty of Care in Responsible Tourism Management

2021 ◽  
Author(s):  
Aaron Tham
Keyword(s):  
Management Practices ◽  
Duty Of Care ◽  
Theme Park ◽  
Visitor Experience ◽  
The Past ◽  
Ethical Decisions ◽  
Tourism Management ◽  
Operational Design ◽  
Responsible Tourism

Responsible tourism has been crafted in the narrative of tourists making ethical decisions to ensure that they engage in tourism in respectful ways. Likewise, tourism practitioners also embed responsible tourism practices to their operations, to derive desired brand and destination images that are aligned to responsible tourism outcomes. However, little is known as to how theme parks engage in responsible tourism, especially when confronted with a crisis or disaster. Using the case study of the Dreamworld equipment malfunction incident in 2016, social media contents and the coroner’s report revealed the gaps related to the duty of care by the theme park in delivering a safe and secure visitor experience over the past few decades. It is hoped that this incident offers a solemn, but timely reminder of the need to weave responsible tourism management practices across service and operational design in the theme park industry.

scholarly journals Integration, Application and Importance of Collaboration in Sustainable Project Management

2019 ◽  
Author(s):  
Johan Larsson ◽  
Lisa Larsson
Keyword(s):  
Project Management ◽  
Sustainable Management ◽  
Management Practices ◽  
Single Case ◽  
Single Case Study ◽  
Infrastructure Projects ◽  
The Past ◽  
Sustainability Challenges ◽  
Infrastructure Maintenance

The need to consider sustainability has substantially increased the complexity of implementing construction and infrastructure projects and new management practices have emerged during the past decade to tackle the global sustainability challenges, where the engagement and coordination of broader competences from stakeholders throughout the supply chain is required. This new project management paradigm has been accompanied by greater attention to the concept of collaborative business arrangements, often called partnering, that has emerged in construction and infrastructure projects to improve project deliveries. However, there are uncertainties about the optimal strategy to foster, integrate and maintain the required collaboration, particularly in sustainable management practices in infrastructure maintenance projects. This paper addresses these uncertainties, based on a single case study of an infrastructure maintenance contract involving an extensive collaborative business arrangement. The findings reveal that different collaborative practices affect diverse aspects of sustainable project management. Further, the extensive collaborative business arrangement has promoted sustainable deliveries based upon organizational learning and continuous improvements. Thus, this study offers an encouraging example of how extensive collaboration can be fostered and play a key role in sustainable project management practices.

Paradoxical territorial management: the case of peri-urban agricultural areas

2016 ◽  
Vol 84 (3) ◽  
pp. 539-557 ◽  
Author(s):  
Solange Hernandez
Keyword(s):  
Urban Agriculture ◽  
Qualitative Data ◽  
Management Practices ◽  
The Past ◽  
Territorial Management ◽  
Local Actors ◽  
Quantitative Analyses ◽  
Agricultural Areas ◽  
Do So

The purpose of this research is to understand the paradoxical practices of territorial management and to look into ways of supporting the local actors of peri-urban agriculture. To do so, we conducted a case study into the policy implemented for the past 25 years by the urban community of the Pays d’Aubagne et de l’Etoile (Bouches-du-Rhône). Drawing on quantitative analyses of qualitative data, we demonstrate the relevance of these management practices in action. We go on to propose managerial tools that can be applied in the framework of public action in peri-urban agriculture. Points for practitioners The practical uses of the article are: first, to identify and understand the paradoxes, a recurring source of tension and deadlock in territorial public administration; and, second, to contribute concrete avenues of reflection and solutions to the territorial managers faced with these situations, especially in the management of peri-urban agricultural areas.

scholarly journals Evaluation of Visitor Management and its Impact on Visitor Experience and Satisfaction at Archaeological Sites in Jordan (Case Study: Jerash)

2021 ◽  
Vol 10 (1) ◽  
pp. 248
Author(s):  
Ranea Mohammed Qaddhat ◽  
Hanaa Abedlkader Fayed ◽  
Ghada Mohamed Wafik
Keyword(s):  
Management Practices ◽  
Descriptive Analysis ◽  
Archaeological Site ◽  
Primary Data ◽  
Visitor Experience ◽  
Visitor Management ◽  
Visitor Satisfaction ◽  
Level Of Experience

This study aims to assess visitor management at the Jerash archaeological site in Jordan. It also sheds light on their approaches in guiding and managing visitors at the site, and to discover the effectiveness of adopting indirect approaches (soft strategies) by comparison to using direct approaches (hard strategies). This study examines the effects of visitor management practices on the level of experience quality for visitors, as well as on their satisfaction. The primary data has been obtained from various tools, mainly a survey questionnaire. The study has used descriptive analysis and linear regression. Moreover, the researcher has used site observation to assists in supporting, or refuting, the findings. The study has revealed an effect of visitor management on the visitor quality of experience and visitor satisfaction. The study has come up with many recommendations that will improve the effectiveness of visitor management at the Jerash site.   Received: 9 August 2020 / Accepted: 2 December 2020 / Published: 17 January 2021

scholarly journals Key Elements for Engaging Dairy Farmers in Action Towards Healthy Waterways: a Case Study in the Aorere Catchment, New Zealand

2021 ◽  
Author(s):  
◽  
Jodie Robertson
Keyword(s):  
New Zealand ◽  
Success Factors ◽  
Management Practices ◽  
Dairy Farm ◽  
Dairy Farmers ◽  
Community Based ◽  
Key Success Factors ◽  
The Past ◽  
Project Model

<p>Over the past few years, there has been increasing attention in New Zealand drawn to the pollution of water bodies from dairy farm effluent, and ways to mitigate this. The aim of this research is to identify the key elements involved in engaging farmers in community based action to mitigate agricultural water pollution. The study examines a Landcare project that has shown signs of apparent success, entitled the Aorere Catchment Project (ACP), in Golden Bay, New Zealand. The ACP was initiated after the Aorere River was found to have high pathogen levels, likely resulting from dairy farm runoff. This research evaluates the projects apparent success, and follows the evolution of the project to gain an understanding of the key success factors in engaging farmers. Surveys of dairy farmers in the Aorere valley were undertaken in 2007 and again in 2010 to identify management practices and identify changes in issues and farmer attitudes over this period. This study found that the ACP has had extensive success, both in resolving waterway issues and engaging farmers in action for healthy waterways. The underlying community led philosophy of the project has been vital in the success of this project. The key project principles, ‘farmers as leaders’, and ‘experts on tap not on top’ have contributed greatly to the projects uptake. There are however some catchment specific elements that have aided the apparent success of this initiative. The Aorere catchment project model unchanged would not be suitable for every catchment in New Zealand, as not all the elements of success were under the projects control. The model does however serve as a good example for similar projects in other New Zealand catchments, and also the importance of a suitable indicator of success.</p>

scholarly journals Integration, Application and Importance of Collaboration in Sustainable Project Management

2020 ◽  
Vol 12 (2) ◽  
pp. 585 ◽  
Author(s):  
Johan Larsson ◽  
Lisa Larsson
Keyword(s):  
Project Management ◽  
Sustainable Management ◽  
Management Practices ◽  
Single Case ◽  
Single Case Study ◽  
Infrastructure Projects ◽  
The Past ◽  
Sustainability Challenges ◽  
Infrastructure Maintenance

The need to consider sustainability has substantially increased the complexity of implementing construction and infrastructure projects and new management practices have emerged during the past decade to tackle the global sustainability challenges, where the engagement and coordination of broader competences from stakeholders throughout the supply chain is required. This new project management paradigm has been accompanied by greater attention to the concept of collaborative business arrangements, often called partnering, that has emerged in construction and infrastructure projects to improve project deliveries. However, there are uncertainties about the optimal strategy to foster, integrate and maintain the required collaboration, particularly in sustainable management practices in infrastructure maintenance projects. This paper addresses these uncertainties, based on a single case study of an infrastructure maintenance contract involving an extensive collaborative business arrangement. The findings reveal that different collaborative practices affect diverse aspects of sustainable project management. Further, the extensive collaborative business arrangement has promoted sustainable deliveries based upon organizational learning and continuous improvements. Thus, this study offers an encouraging example of how extensive collaboration can be fostered and play a key role in sustainable project management practices.

scholarly journals Creating change in responsible tourism management through social marketing

2010 ◽  
Vol 41 (1) ◽  
pp. 11-23 ◽  
Author(s):  
R. George ◽  
N. Frey
Keyword(s):  
Social Marketing ◽  
Management Practices ◽  
Emerging Market ◽  
Cape Town ◽  
Tourism Industry ◽  
Government Support ◽  
Tourism Management ◽  
Low Levels ◽  
The Impact ◽  
Responsible Tourism

The global threat of climate change, diminishing natural resources and significant socio-economic inequalities is forcing companies and individuals to evaluate the impact they are having on the natural, social and economic environments. This trend has led to an increased availability and demand for socially, environmentally and economically responsible products. The tourism industry relies heavily on the sustained beauty and hospitality of the places and communities it operates in and has come under pressure to manage its negative impacts. Change in the industry has, however, been limited. This paper investigates the current attitudes and perceptions of tourism business owners in Cape Town towards responsible tourism management (RTM) practices in order to develop social marketing strategies that can influence positive behaviour change in management. Cape Town as an internationally acclaimed top tourism destination needs to urgently address its low levels of responsible tourism evidence. Survey data of 244 tourism businesses was used to statistically test what factors are causing the low levels of RTM practices in Cape Town. Findings suggest that despite general positive attitudes towards RTM, tourism businesses are not investing time and money into changing management practices. This is a common emerging market phenomenon where resource constraints negatively impact the relationship between what businesses would like to do and what actually gets done. Factors such as the perceived cost of RTM, a highly competitive environment and a perceived lack of government support are further negatively influencing this relationship. Recommendations are made as to how social marketing can be used to encourage businesses to adopt RTM practices by reducing the perceived and actual costs of implementing RTM. The paper discusses what channels should be implemented to facilitate change.

scholarly journals Key Elements for Engaging Dairy Farmers in Action Towards Healthy Waterways: a Case Study in the Aorere Catchment, New Zealand

2021 ◽  
Author(s):  
◽  
Jodie Robertson
Keyword(s):  
New Zealand ◽  
Success Factors ◽  
Management Practices ◽  
Dairy Farm ◽  
Dairy Farmers ◽  
Community Based ◽  
Key Success Factors ◽  
The Past ◽  
Project Model

<p>Over the past few years, there has been increasing attention in New Zealand drawn to the pollution of water bodies from dairy farm effluent, and ways to mitigate this. The aim of this research is to identify the key elements involved in engaging farmers in community based action to mitigate agricultural water pollution. The study examines a Landcare project that has shown signs of apparent success, entitled the Aorere Catchment Project (ACP), in Golden Bay, New Zealand. The ACP was initiated after the Aorere River was found to have high pathogen levels, likely resulting from dairy farm runoff. This research evaluates the projects apparent success, and follows the evolution of the project to gain an understanding of the key success factors in engaging farmers. Surveys of dairy farmers in the Aorere valley were undertaken in 2007 and again in 2010 to identify management practices and identify changes in issues and farmer attitudes over this period. This study found that the ACP has had extensive success, both in resolving waterway issues and engaging farmers in action for healthy waterways. The underlying community led philosophy of the project has been vital in the success of this project. The key project principles, ‘farmers as leaders’, and ‘experts on tap not on top’ have contributed greatly to the projects uptake. There are however some catchment specific elements that have aided the apparent success of this initiative. The Aorere catchment project model unchanged would not be suitable for every catchment in New Zealand, as not all the elements of success were under the projects control. The model does however serve as a good example for similar projects in other New Zealand catchments, and also the importance of a suitable indicator of success.</p>

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