visitor management
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2021 ◽  
Vol 21 (3) ◽  
pp. 5-13
Author(s):  
Borbála Benkhard

A természetjárás növekvő népszerűségét a Covid19-járvány világszerte felerősítette. Legnagyobb mértékben az úgynevezett egynapos, zömében a nagyvárosokhoz közeli desztinációk látogatottsága és így terhelése nőtt meg, illetve megemelkedett a személygépkocsival megtett utazások aránya is. A Pilisi Bioszféra Rezervátum területén végzett, látogatószámlálással egybekötött kérdőíves felmérés eredményei alapján kimutatható többek között, hogy az ismertebb helyszínek esetében nem számít a jó tömegközlekedési összeköttetés, sokan választják az autót. A saját gépkocsival érkezők növekvő aránya egyrészt a természeti értékek károsodásához, másrészt a helybeliekkel kapcsolatos konfliktusokhoz vezet. A felerősödő problémák szükségessé teszik a látogatómenedzsment-eszközök átgondolását, a desztináció megközelíthetőségének és belső közlekedési rendszerének a felülvizsgálatát, valamint a természeti értékek és helyi közösségek érdekeit előtérbe helyező mobilitástervezést. The growing popularity of hiking has been boosted by the Covid19 epidemic worldwide. The largest increases in visitor numbers and thus pollution have been in the so-called one-day destinations, mostly in the peri-urban areas, and travel by car has also increased. The results of a questionnaire survey in the Pilis Biosphere Reserve, which included a visitor census, show, among other things, that good public transport connections are not an important factor for the more well-known sites, and that many people choose to travel by car. The increasing proportion of visitors arriving by private car leads to both damage to natural assets and conflicts with locals. These growing problems call for a rethink of visitor management tools, a review of the destination’s accessibility and internal transport system, comprising overall mobility planning which prioritises the interests of natural assets and local communities.


2021 ◽  
Author(s):  
◽  
Davina Stanford

<p>The impacts of tourism, both good and bad, are many and diverse. Responsible tourism has been suggested as one way of maximising the positive and minimising the negative impacts of tourism. The tourist's contribution to responsible tourism is somewhat overlooked in the literature and they are often seen as part of the problem rather than as part of the solution. They are also frequently accused of taking a break from responsibility while on holiday. This thesis concentrates on the actions of the tourist, seeking to understand what influences or constrains responsible behaviour while on holiday; to compare some responsible behaviours on holiday with similar behaviours at home. It also explores effective communication to encourage responsible tourist behaviour. The influences and constraints are multiple and complex and a fluid methodology was required, to be sufficiently structured to allow for comparability, while flexible enough to allow for the unexpected. A multi-phase, multi-method iterative research design was used, based on comparable case studies of two locations within New Zealand, Kaikoura and Rotorua. Kaikoura is a fairly recent, developing destination, Rotorua is a mature, established destination. The first phase of research employed in-depth interviews with industry representatives and with tourists and document analysis. The initial stage of the method allowed five actions of responsible behaviour to be identified. These represented responsible behaviours in a range of situations: environmental, cultural, social and economic. These behaviours were then applied in a visitor survey, based on a social psychological framework using Ajzen's Theory of Planned Behaviour. The survey identified instances of responsible behaviour and the influences and constraints on this behaviour. The survey also explored effective means of communication to encourage responsible behaviour, using Kohlberg's Stages of Moral Development. Generic definitions of responsible tourism and responsible tourists were developed and five actions representing responsible behaviour were identified which operationalised the definitions from the specific context. Influences and constraints on these responsible behaviours were also identified. These were internal, emanating from the tourist and included culture; values and attitudes; ethics and motivations; and mindfulness and mindlessness, and external, emanating from the destination, which included marketing; visitor management; and information and communication. Awareness was considered an important aspect of responsible tourist behaviour yet few tourists were aware of context specific details. Information, therefore, is considered important in achieving responsible tourist behaviour. Information may be most effective if it appeals to good citizenship and provides a reasoned and positive argument. A three step model was developed to foster responsible tourist behaviour. The first and crucial step is for the destination to set its objectives, then, to market to the most appropriate tourists. The third step is to optimise the responsible behaviour of these tourists once they have arrived, through visitor management which encourages and facilitates responsible behaviour. The New Zealand context provides a good example of this approach.</p>


2021 ◽  
Author(s):  
◽  
Davina Stanford

<p>The impacts of tourism, both good and bad, are many and diverse. Responsible tourism has been suggested as one way of maximising the positive and minimising the negative impacts of tourism. The tourist's contribution to responsible tourism is somewhat overlooked in the literature and they are often seen as part of the problem rather than as part of the solution. They are also frequently accused of taking a break from responsibility while on holiday. This thesis concentrates on the actions of the tourist, seeking to understand what influences or constrains responsible behaviour while on holiday; to compare some responsible behaviours on holiday with similar behaviours at home. It also explores effective communication to encourage responsible tourist behaviour. The influences and constraints are multiple and complex and a fluid methodology was required, to be sufficiently structured to allow for comparability, while flexible enough to allow for the unexpected. A multi-phase, multi-method iterative research design was used, based on comparable case studies of two locations within New Zealand, Kaikoura and Rotorua. Kaikoura is a fairly recent, developing destination, Rotorua is a mature, established destination. The first phase of research employed in-depth interviews with industry representatives and with tourists and document analysis. The initial stage of the method allowed five actions of responsible behaviour to be identified. These represented responsible behaviours in a range of situations: environmental, cultural, social and economic. These behaviours were then applied in a visitor survey, based on a social psychological framework using Ajzen's Theory of Planned Behaviour. The survey identified instances of responsible behaviour and the influences and constraints on this behaviour. The survey also explored effective means of communication to encourage responsible behaviour, using Kohlberg's Stages of Moral Development. Generic definitions of responsible tourism and responsible tourists were developed and five actions representing responsible behaviour were identified which operationalised the definitions from the specific context. Influences and constraints on these responsible behaviours were also identified. These were internal, emanating from the tourist and included culture; values and attitudes; ethics and motivations; and mindfulness and mindlessness, and external, emanating from the destination, which included marketing; visitor management; and information and communication. Awareness was considered an important aspect of responsible tourist behaviour yet few tourists were aware of context specific details. Information, therefore, is considered important in achieving responsible tourist behaviour. Information may be most effective if it appeals to good citizenship and provides a reasoned and positive argument. A three step model was developed to foster responsible tourist behaviour. The first and crucial step is for the destination to set its objectives, then, to market to the most appropriate tourists. The third step is to optimise the responsible behaviour of these tourists once they have arrived, through visitor management which encourages and facilitates responsible behaviour. The New Zealand context provides a good example of this approach.</p>


Riset ◽  
2021 ◽  
Vol 3 (2) ◽  
pp. 478-488
Author(s):  
Cecilia V SriHadi ◽  
Roberto Roberto

  SituGede is a valuable environmental asset for soil and water ecosystems in the city of Bogor and its surroundings. The productive use of this area can be done through ecotourism. The concept of back to nature, is a contemporary lifestyle that is increasingly popular, especially after the covid 19 pandemic. In order for the function of ecotourism to be carried out in a sustainable manner, collaboration between concepts and stakeholders is a priority. Visitor management is one way that can be taken in an effort to make SituGede a sustainable ecotourism destination


Author(s):  
Fauzan ◽  
Abdul Rohmad Basar ◽  
Maria Olva ◽  
Pratiwi Hendro Wahyudiono ◽  
Nur Iksan ◽  
...  

PT. Epson Batam (PEB) adalah perusahaan multinasional dengan jumlah karyawan lebih dari 3000 orang. Banyaknya tamu (non-karyawan) yang datang ke PT. Epson Batam setiap harinya seperti kunjungan dari instansi pemerintah, partner perusahaan, vendor dan supplier, menyebabkan adanya kebutuhan terhadap aplikasi khusus yang dapat memudahkan perusahaan dalam mengelola data-data para tamu yang berkunjung ke perusahaan dan memudahkan pihak pengaman perusahaan dalam melakukan pencatatan dan rekap tamu yang berkunjung. Penelitian ini bertujuan untuk merancang sebuah sistem informasi pengelolaan pengunjung di masa pandemik Covid-19. Berdasarkan maklum balas dari pengguna disimpulkan bahwa sistem yang dibangunkan bisa digunakan dan berfungsi dengan baik tetapi perlu pengembangan yang memungkinkan sistem informasi terintegrasi dengan alat pengukur suhu. Visitor Management Information System during the Covid-19 Pandemic Abstract: PT. Epson Batam (PEB) is a multinational company with more than 3000 employees. The number of guests (non-employees) who come to PT. Epson Batam every day such as visits from government agencies, company partners, vendors and suppliers, causes the need for special applications that can make it easier for companies to manage the data of guests who visit the company and make it easier for company security to record and recap guests who visit the company. This study aims to design a visitor management information system during the Covid-19 pandemic. Based on the feedback from users, it is concluded that the system developed can be used and functions well but needs development that allows an integrated information system with temperature measuring devices. Keywords: Covid-19, Information System, Management Visitor.


2021 ◽  
Vol 20 (1) ◽  
pp. 75-85
Author(s):  
Victor Bangun Mulia

This paper aims at providing information and understanding about the impacts of tourism on the economic sector, sociocultural living, and environmental. Globally, tourism is considered as one of the leading sectors contributing huge numbers in the global GDP. Now wander many countries rely on the tourism sector as the source of income and many countries do their best to develop the tourism potency had. The rapid dan massive development of tourism in the world brings both negative and positive aspect to those three sectors; economic, socio-cultural, and environmental. The negative impacts of tourism should be anticipated and managed well by the government, stakeholder, and community. One thing that can be done is by implementing visitor management that is an administrative action to maintain the environment, socio-cultural living, and economic sector without neglecting the satisfaction of tourists. Visitor management is implemented by balancing the tourist’ needs, local community’s needs, stakeholders’ needs, and the current situation and potency of the destination. The implementation visitor management leads to the sustainable tourism.


Land ◽  
2021 ◽  
Vol 10 (7) ◽  
pp. 736
Author(s):  
Gerd Lupp ◽  
Valerie Kantelberg ◽  
Bernhard Förster ◽  
Carolina Honert ◽  
Johannes Naumann ◽  
...  

A variety of counting methods exist to analyze visitor numbers of outdoor settings such as national parks, recreation areas and urban green spaces, with sensor-based approaches being the most frequently applied. In this paper, we describe the application and practicality of camera traps originally designed for wildlife monitoring for visitor management purposes. The focus of the work is on the practicality of trigger camera traps and data collection for visitor monitoring from a more practice- and management-oriented perspective. Camera traps can provide interesting in-depth and detailed information about recreationists and are flexible and suitable for various uses; however, assessing the visual data manually requires significant staff and working time. To deal with the large amounts of data gathered for numbers of passersby and recreation activities, correlation factors between passersby and pictures were determined, so that the number of passersby related to the number of pictures taken per day or per other time unit could be established. In focusing on using the camera traps and assessing the generated data, it became clear that more studies have to be conducted to compare different methods of visitor monitoring and their accuracy in different outdoor environments.


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