scholarly journals Lean six sigma implementation, a systematic literature review

2021 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Salmon Tampubolon ◽  
H. H. Purba
Keyword(s):  
Customer Satisfaction ◽  
Six Sigma ◽  
Business Performance ◽  
Business Environment ◽  
Lean Six Sigma ◽  
Employee Morale ◽  
Common Solution ◽  
Result Show ◽  
Market Situation ◽  
Increase Productivity

<p class="TtuloAbstract">Organizations must be able to meet customer needs in today’s complex market situation and business environment, the needs and essentials for their satisfaction such as high product quality, competitive costs and faster delivery. Organization need to apply a comprehensive concept and method on managing this requirement. This systematic review intends to identify how Lean Six sigma implementation in many industries. Lean Six Sigma (LSS) is a method that has been widely used in research in various fields and continues to grow, to get the most common solution it is necessary to review the method. This research is to observe concept and method still relevant to be use and effectively improved the business performance and customer satisfaction. For the identity of the LSS Papers, a total of 50 research papers were reviewed which met the criteria, Research object, country of research and year of publication and Result of research. The result show that LSS is still being used and successfuly help the organization to improve their competitiveness, improve quality, reduce costs, increase customer satisfaction, increase productivity, and increase employee morale.</p>

scholarly journals A systematic literature review of Total Quality Management (TQM) implementation in the organization

2021 ◽  
Vol 9 (1) ◽  
pp. 25
Author(s):  
A. Permana ◽  
H.H. Purba ◽  
N.D. Rizkiyah
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Systematic Literature Review ◽  
Business Performance ◽  
Business Environment ◽  
Total Quality ◽  
Result Show ◽  
Market Situation ◽  
Industry Sectors

<p class="TtuloAbstract">In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.</p>

Framework to improve performance through implementing Lean Six Sigma strategies to oil exporting countries during recession or depression

2016 ◽  
Vol 65 (3) ◽  
pp. 422-432 ◽  
Author(s):  
Basant Chaurasia ◽  
Dixit Garg ◽  
Ashish Agarwal
Keyword(s):  
Six Sigma ◽  
Business Performance ◽  
Minimum Cost ◽  
Business Environment ◽  
Lean Six Sigma ◽  
Oil Price ◽  
Global Business ◽  
Content Type ◽  
Quality Product ◽  
Economical Growth

Purpose – Today’s global business environment essential requirement to an industries reduction of wastes, reduction of variations, reduction of lead time and innovative feature quality product with minimum cost. That strives to improve customer satisfaction, break through strategies to solve problems with fastest process speed. Lean Six Sigma (LSS) strategy and framework can help during recession or upcoming recession to improve business excellencies and companies strategies against recession. The paper aims to discuss these issues. Design/methodology/approach – The paper followed views of authors, industrial experts from oil industries regarding LSS strategy, framework, comparative key factors of Lean and Six Sigma to overcome continuously decline oil prices globally. LSS strategy will proactively work as preventive tool for insipid economical growth of oil-exporting countries. Findings – To follow the LSS guidelines, oil-exporting countries can improve their business performance during ongoing oil price fall that may be influenced on gross domestic product of countries. Originality/value – The case study may provide some help to survive ongoing crisis of continuously fallen oil price that is highly problematic for oil-exporting countries.

Applying Lean Production and Six Sigma in Global Operations

2018 ◽  
pp. 582-612 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Health Care ◽  
Organizational Performance ◽  
Six Sigma ◽  
Business Performance ◽  
Service Industry ◽  
Lean Production ◽  
Lean Six Sigma ◽  
Lean Product Development ◽  
Strategic Goals ◽  
Global Operations

This chapter aims to apply the Lean Production and Six Sigma in global operations, thus describing the theoretical and practical overviews of Lean Production; Lean Production in sustainable operations; Lean Production in human resource management; Lean Production in health care; Lean Production and environmental management; Lean product development; Lean Management and sustainability; Six Sigma; Six Sigma, learning, and knowledge management; Six Sigma in health care; Six Sigma in service industry; Lean Six Sigma; and the significance of Lean Production and Six Sigma in global operations. The creation of Lean Production and Six Sigma is crucial for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and acquire regular progress in global operations. The chapter argues that applying Lean Production and Six Sigma has the potential to enhance organizational performance and achieve strategic goals in global operations.

Combining Six Sigma with Kaizen Blitz for Enhancing Process Interaction

2010 ◽  
Vol 26-28 ◽  
pp. 1220-1225
Author(s):  
Mao Zhu Jin ◽  
Zhi Wei Zhao
Keyword(s):  
Customer Satisfaction ◽  
Six Sigma ◽  
Lean Six Sigma ◽  
Customer Requirement ◽  
Pdca Cycle ◽  
Small Project ◽  
Similarities And Differences ◽  
Short Time ◽  
Process Interaction

It’s imperative to find appropriate way for company to achieve the goal to quickly respond to customer requirement and increase customer satisfaction. This encouraged them to adopt either Six Sigma for improving process through process interaction or Lean for reducing waste in processes. However, both Six Sigma and Lean have limitations. As a result, the enterprises tend to combine their strengths. This paper represents similarities and differences between Lean, Six Sigma and Kaizen. Furthermore, the integration between the techniques and tools of TQM, Six Sigma and Lean help to find a way integrating Six Sigma and Kaizen. The paper combines Six Sigma with Kaizen Blitz (DMAIC-KB) which is based on advantages of Six Sigma and Kaizen concept under PDCA cycle. This approach emphasizes on small project, customer requirement response and customer satisfaction in short time by detecting, analyzing and improving the problems and dysfunctions during process via process interaction.

scholarly journals Implementation of Lean Six Sigma in public Road Transportation

2019 ◽  
Vol 9 (1) ◽  
pp. 4937-4940
Keyword(s):  
Customer Satisfaction ◽  
Continuous Improvement ◽  
Six Sigma ◽  
Lean Six Sigma ◽  
Customer Requirements ◽  
Road Transportation ◽  
Defect Reduction ◽  
Defect Identification ◽  
Public Road ◽  
Lean Tools

This paper presents the defect identification, defect reduction and continuous improvement in public road transportation by using lean six sigma methodologies. Lean methodologies will reduce the waste i.e. unnecessary efforts or tasks. The main aim of lean is to improve productivity i.e. to increase profit to the organization. The six sigma methodologies are centered towards the elimination of variations i.e. reduction of defects. The main objective of six sigma is 3.4 defects per million opportunities, whichlead to fulfilling the customer requirements. The six sigma tools arearithmeticaland statistical based. The lean mainly focused on the flow and the six sigma mainly focused on the problem. By combining, these two methodologies and implementing in public road transportation will leads to increase the profit of the organization and customer satisfaction. The results achieved by using DMAIC methodology and lean tools.

The Application of Six Sigma in the Hospitality Industry

2015 ◽  
pp. 73-113
Author(s):  
Peter Alatsas ◽  
Ekaterina Vlad
Keyword(s):  
Decision Making ◽  
Customer Satisfaction ◽  
Performance Improvement ◽  
Customer Service ◽  
Six Sigma ◽  
Business Performance ◽  
Hospitality Industry ◽  
Project Work ◽  
Hotel Sector

This chapter reviews various methods or tools used in modern organizations to improve customer satisfaction and productivity against the relevant body of literature and the popular business performance improvement methodology called Six Sigma. Starwood Hotels and Resorts was the first company in the hotel sector to adopt this system organization-wide in January 2001. Six Sigma is a highly structured performance improvement methodology that is predominately based on project work. This study reveals how Six Sigma can assist managers to improve performance in three main areas: improve customer service, product quality, and the quality of decision making from improving organization-wide processes.

scholarly journals TOTAL QUALITY CUSTOMER SATISFACTION MODEL

2014 ◽  
Vol 2 ◽  
pp. 1-4
Author(s):  
Jesús Cruz Álvarez ◽  
Jesús Fabián López ◽  
Carlos Monge Perry
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Business Performance ◽  
Business Plan ◽  
Business Environment ◽  
Total Quality ◽  
Holistic Model ◽  
Strategic Actions ◽  
Satisfaction Theory ◽  
Satisfaction Model

In today’s business environment, all organizations are required to focus on their customers in order to fully understand their needs. There is a need to drive and engage strategic actions in order to close any potentials gaps between customer´s expectations and manufacture´s deliverables. Current customer satisfaction theory appears to be excluded from a holistic model that broadly covers the extent of customer satisfaction concept.This article empathizes the need of an integrated customer satisfaction model that the organization can use as a strategic platform to increase sales, business performance, branding, market share, and customer loyalty, based on specific methodology that translates customer needs into a reliable business plan. 

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