scholarly journals E-Governance for Good Governance: Experiences from Public Service Delivery

2017 ◽  
Vol 7 (3) ◽  
pp. 26-29
Author(s):  
Mohammad Abdul
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Good Governance ◽  
Public Service Delivery

scholarly journals OPTIMALISASI PENYELENGGARAN PELAYANAN PUBLIK DALAM MASA PERUBAHAN MELAWAN COVID-19 DI INDONESIA

2021 ◽  
Vol 5 (1) ◽  
pp. 210
Author(s):  
Diana Setiyo Dewi ◽  
Tiur Nurlini Wenang Tobing
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Good Governance ◽  
Negative Impact ◽  
Community Services ◽  
Public Service Delivery ◽  
Work From Home ◽  
The Government ◽  
New Policies ◽  
The Impact

This study focuses on COVID-19 as a global pandemic that has a negative impact on various government fields. The government made a new online-based policy on public service delivery. Public services before COVID-19 are seen as not optimal, the improvement needs are piling up in line with the delays during the COVID-19 pandemic, it is very necessary to optimize the implementation of good governance, problems we are facing now are the threat of COVID-19 against the deterioration of the country, new policies that do not produce solutions, difficulties in implementing online-based work policies due to uneven technological progress in each region, increasing COVID-19 cases, and the pile-up task of improving public service delivery. Current pandemic situations in Indonesia; an increasing number of COVID-19 cases in Indonesia with a total of 93,657 on July, 23rd 2020; The government-issued social distancing policies, physical distancing, work from home and PSBB to break the chain of COVID-19; Conducting community intelligence through online and offline COVID-19 prevention education; Java island as the most populated area in Indonesia (SUPAS 2015) experienced a prolonged red zone until the implementation of the PSBB; it's affected the economic turnover. The Impact of the COVID-19 Pandemic on Public Service Delivery; Limited access for providing community services; Issued a new policy; Closure of schools, markets, public facilities, restrictions on transportation passengers, and others; Providing online-based services. The conclusions and suggestions in this study are the application and development of the E-Government system; Creating new reliable policy standards; Employee training regarding online-based work systems; Efforts to distribute technology and information to every remote area in Indonesia

scholarly journals Issues Confronting Governance and Implementation: Sustainable Development Goals in Ghana

2020 ◽  
Vol 10 (3) ◽  
pp. 355
Author(s):  
Nkrumah K. Osei
Keyword(s):  
Sustainable Development ◽  
Service Delivery ◽  
Performance Management ◽  
Citizen Participation ◽  
Public Service ◽  
Sustainable Development Goals ◽  
Good Governance ◽  
Public Confidence ◽  
Public Service Delivery ◽  
Development Goals

Based on qualitative data from Ghana, this article explores the issues of governance and the extent to which its potential affects the implementation of sustainable development goals (SDGs). The article argues that, although it is largely understood that governance is about the practice of good government, its potential impact on the implementation of SDGs is limited in Ghana. This study advances that, while the implementation of SDGs in Ghana has paved the way for the application of good governance practice, in some cases, it is still trapped in the institutional and network framework that is touted to hamper quality public service delivery development and progress. However, it is suggested in this context that effective implementation of SDGs can be met if the systems and structures of governance are appropriately aligned using proper checks and balances. Additionally, the level of commitment, rule of law, and accountability must be improved to ensure equal participation for all. Finally, corruption must be fought to restore public confidence in the institutions of government and public sector networks while maintaining public trust and performance management with citizen participation to achieve effective public service delivery.

scholarly journals TRANSPARANSI DAN AKUNTABILITAS PELAYANAN PUBLIK KASUS TEKNOLOGI PENGELOLAAN AIR BERSIH DAN AIR LIMBAH DOMESTIK

2018 ◽  
Vol 5 (1) ◽  
Author(s):  
Komarudin Komarudin ◽  
Satmoko Yudo
Keyword(s):  
Waste Water ◽  
Water Management ◽  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Public Service Delivery ◽  
Guidance Services ◽  
Service Standards ◽  
Transparency And Accountability

Bureaucracy reform of public service delivery requires a fast prime, precisely, accurate, and affordable. Some of the important elements of public service delivery, among others, providing guidance services, service standards, service standards at least, one of the doors and a roof, transparency, and accountability. Information on water technology and water management, and need to be provided through public services and the prime quality, transparent and accountable, in order to support efforts to reform the bureaucracy to uphold the principles of good governance. Key words: Transparency and accountability, public services, water and waste water      technolgy management.

Connected Services Delivery Framework

2014 ◽  
pp. 50-75 ◽  
Author(s):  
Mohammed Al-Husban ◽  
Carl Adams
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Service Oriented Architecture ◽  
Good Governance ◽  
Organizational Structures ◽  
Positive Development ◽  
Main Theme ◽  
Public Service Delivery ◽  
Governance Model ◽  
Government Portal

Efficient public service delivery is a primary task of public administration within any governance model. The main theme of modern governance implies an integrated, effective, and citizen-centric practices of government and administration as a prerequisite for a long-term positive development of the economy. Electronic public service delivery via e-government portal has become a convenient means for the customers—citizens and businesses—to fulfil their requirements. However, the quality of service delivery is heavily based on the level of integration of the services between different partners in the back office. Service integration requires good governance among partners in agencies in various departments and sometimes at different government levels. This chapter provides an interoperability integration framework that connects closely coordinated services based on Service-Oriented Architecture, Enterprise Service Bus, and Web services. The proposed framework is presented as an attempt to align the organizational structures and processes of different government departments while reducing implementation and ownership costs. The framework is applied to a realistic case example of integrating three different public services, namely applying for a Tourism Agency License, applying for a Vocational License, and applying for No Criminal Record Certificate, in a highly interoperable manner and a high level of adaptability to existing government policies and priorities.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

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