scholarly journals AN EXAMINATION OF FACTORS LEADING TO THE COLLAPSE OF PUBLIC SECTOR ORGANIZATIONS IN GHANA: A CASE STUDY OF METRO MASS TRANSPORT

2021 ◽  
Vol 3 (7) ◽  
pp. 237-252
Author(s):  
Isaac Mantey ◽  
Abigail Frempong ◽  
Christopher Lartei Aryee ◽  
Justice Agyei Ampofo
Keyword(s):  
Public Sector ◽  
Mass Transport ◽  
Public Transportation ◽  
Mass Transit ◽  
Optimum Level ◽  
Managerial Skills ◽  
Good Communication ◽  
Transport Services ◽  
Junior Staff ◽  
Public Sector Organizations

Tax payers money are been used every day in Ghana to establish public sector organizations. This is why the management of public sector organizations is important in sustainable development. The main objective of this study was to examine the factors leading to the collapse of Metro Mass Transit in Ghana. The study revealed literature on transportation, the role of the state in public transportation, the nature of Metro Mass Transit operations, management practice of Metro Mass Transit and challenges of the public transport system. The study purposively sampled sixty (60) respondents which comprises of 30 workers of Metro Mass Transit (10 Professional Drivers, 10 Senior Management Staff and 10 Junior Staff) and 30 passengers (comprising of 15 passengers from Metro Mass Transit, 5 passengers of OA Transport, 5 passengers of VIP Transport and 5 passengers from VISION Transport). The major findings of the study revealed that Metro Mass Transit offers scheduled trips on intercity and intra city route but does not offer quality transport services as private transport like OA, VIP and VISION does in Accra. The study also found out that passengers prefer private transport more to Metro Mass Transit because the workers have good communication skills as compared to the workers of Metro Mass Transit in Accra, Metro Mass Transit officials have inefficient managerial skills and therefore can’t meet the demands of their customers, Metro Mass Transit have inadequate operation buses, there is frequent breaking of Metro Mass Transit vehicles. The study recommends that the management of Metro Mass Transit should make proper use of Public Private Partnership. This can help in securing more buses to boost their operations. The study also recommends that the management of Metro Mass Transit should work on improving their management practices to enhance performance in other to meet the demand of their customers. Again the management of Metro Mass Transit should ensure that there is frequent maintenance of vehicles to enhance effective operations and also management must also try to maintain an optimum level of providing good communication and effective managerial skills in order to improve its operations.  Keywords: Factors, Collapse, Public Sector Organizations, Metro Mass Transport, Ghana.

scholarly journals Cluster Analysis of the Routes of the New Management Model for Surface Urban Passenger Mass Transit

2020 ◽  
Vol 17 (4) ◽  
pp. 182-195
Author(s):  
M. A. Kudryashov ◽  
R. S. Ayriev ◽  
G. M. Ovnanyan
Keyword(s):  
Cluster Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Classical Method ◽  
Mass Transit ◽  
Urban Traffic ◽  
Management Model ◽  
Transportation Services ◽  
Transport Services

The city of Moscow has implemented a new management model for surface urban passenger transportation (NMM). To consistently monitor the quality of transportation services it is suggested to introduce a methodology of its assessment. The methodology for assessing quality of public transport services is supposed to be tested on routes serviced by commercial enterprises under state contracts for provision of public transportation services by public transport on the routes of regular passenger and baggage transportation by road in urban traffic. The objective of the research was to select objects in order to test the methodology for assessing quality of public transportation services provided by surface urban public mass transit (SUPMT) on routes serviced in the framework of NMM. A scientifically substantiated partition of a given sample of routes has been performed. The routes have been classified using the classical method of hierarchical cluster analysis, where the Euclidean distance with a single rule of cluster joining was used as a measure of proximity. The clustering procedure was performed using the Ward method. Based on the results of the cluster analysis, ten routes were selected that are subject to further analysis.

scholarly journals SERVICE QUALITY AND CUSTOMER ACCEPTABILITY AT THE CAPE COAST BRANCH OF METRO MASS TRANSIT LIMITED

2017 ◽  
Vol 7 (2017) ◽  
pp. 42-61
Author(s):  
Kwamena Minta Nyarku ◽  
Lawrence Yaw Kusi ◽  
Douglas Opoku Agyemang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Public Transport ◽  
Public Transportation ◽  
Mass Transit ◽  
The State ◽  
Correlation Technique ◽  
Cape Coast ◽  
Transport Services

The paper seeks to examine customer’s perception about the state of public transport in Ghana; assess the extent to which customers are satisfied with Metro Mass Transport’s(MMT)public bus service delivery; and further establish the relationship (if any) among service quality, customer satisfaction, and customer loyalty. A quantitative approach, using questionnaires, was adopted to survey 377 regular students from the University of Cape Coast, who mostly patronize public transport services, especially on vacations, public holidays and school reopening seasons. Data were analyzed, using descriptive statistics and Pearson’s product-moment correlation technique. The findings indicate that the respondents’ strongest perception of the state of public transportation was its importance to society. Majority of the respondents were generally dissatisfied with MMTsservice delivery; and empirically, there was a weak, negative correlation between customer satisfaction in terms of service quality and customer loyalty. It is recommended that Metro Mass Transit Limitedmanagement focuses on some quality variables such as safety-comfort-cleanliness; information-communication; accessibility; terminal and stop points performance; and online performance, in order to improve and sustain customer loyalty.

CAF: Quality management model for public organizations

2020 ◽  
Vol 22 (5) ◽  
pp. 26-31
Author(s):  
EMIL MARKVART ◽  
◽  
DMITRY V. MASLOV ◽  
TATYANA B. LAVROVA ◽  
◽  
...  
Keyword(s):  
Public Sector ◽  
Quality Management ◽  
Public Administration ◽  
Local Governments ◽  
Control Function ◽  
Self Assessment ◽  
European Model ◽  
Public Sector Organizations ◽  
Quality Management Model ◽  
The Common

The existing approaches to quality assessment, based on ranking and rating, perform a control function but do not give government bodies at various levels, local governments, and public sector organizations the necessary tools to improve their performance. The article is devoted to one of the modern models of quality management in the field of public administration – the European model for improving the activities of public sector organizations through the self-assessment – the Common Assessment Framework (CAF model) and the possibilities of its implementation in Russia.

scholarly journals Risk Perception, Accounting, and Resilience in Public Sector Organizations: A Case Study Analysis

2020 ◽  
Vol 14 (1) ◽  
pp. 4
Author(s):  
Mouhcine Tallaki ◽  
Enrico Bracci
Keyword(s):  
Risk Perception ◽  
Public Sector ◽  
Budget Cuts ◽  
Case Study Analysis ◽  
Public Sector Organization ◽  
Building Resilience ◽  
Public Sector Organizations ◽  
The Face ◽  
Infrastructure Maintenance

There are various factors that can affect an organization’s ability to overcome a crisis and the uncertainties that arise thereafter. Little is known about the process of organizational resilience and the factors that can help or prevent it. In this paper, we analyzed how public sector organizations build resilience/traits of risks awareness, and in doing that, we derived some elements that could affect the process of resilience. In particular, drawing on the conceptual framework proposed by Mallak we analyzed an in-depth case study in a public sector organization (PSO) identifying some contextual dimensions implicated in the process of building resilience. In our analysis, we identified two main elements that affect resilience: Risk perception and the use of accounting. Results shown how risk perception is perceived as a trigger, while accounting is considered as an enforcer in the process of building resilience capacity. The results also show the way accounting is implicated in the management of austerity programs and supporting the creation of a resilient public sector organization. In our case, the risk has become an opportunity for change. In the face of these budget cuts, management began refocusing the company’s mission from infrastructure maintenance to providing services with a market-based logic.

scholarly journals A register of public-sector research organizations as a tool for research policy studies and evaluation

2020 ◽  
Author(s):  
Benedetto Lepori
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Research Policy ◽  
Evaluation Studies ◽  
Policy Studies ◽  
Research Organizations ◽  
New Public ◽  
Public Sector Organizations ◽  
Public Sector Research

Abstract This article presents the conceptual and methodological design of a register of public-sector organizations, as well as a preliminary delineation of such organizations in Europe. Conceptual and methodological issues are discussed, as well as the potential usage of the register for interlining datasets and analysis. The significance of the register for research policy and evaluation studies is also discussed, as related with changes associated with New Public Management reforms.

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