scholarly journals Cluster Analysis of the Routes of the New Management Model for Surface Urban Passenger Mass Transit

2020 ◽  
Vol 17 (4) ◽  
pp. 182-195
Author(s):  
M. A. Kudryashov ◽  
R. S. Ayriev ◽  
G. M. Ovnanyan
Keyword(s):  
Cluster Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Classical Method ◽  
Mass Transit ◽  
Urban Traffic ◽  
Management Model ◽  
Transportation Services ◽  
Transport Services

The city of Moscow has implemented a new management model for surface urban passenger transportation (NMM). To consistently monitor the quality of transportation services it is suggested to introduce a methodology of its assessment. The methodology for assessing quality of public transport services is supposed to be tested on routes serviced by commercial enterprises under state contracts for provision of public transportation services by public transport on the routes of regular passenger and baggage transportation by road in urban traffic. The objective of the research was to select objects in order to test the methodology for assessing quality of public transportation services provided by surface urban public mass transit (SUPMT) on routes serviced in the framework of NMM. A scientifically substantiated partition of a given sample of routes has been performed. The routes have been classified using the classical method of hierarchical cluster analysis, where the Euclidean distance with a single rule of cluster joining was used as a measure of proximity. The clustering procedure was performed using the Ward method. Based on the results of the cluster analysis, ten routes were selected that are subject to further analysis.

scholarly journals COMMUTERS’ PERCEPTIONS ON RAIL BASED PUBLIC TRANSPORT SERVICES: A CASE STUDY OF KTM KOMUTER IN KUALA LUMPUR CITY, MALAYSIA

2013 ◽  
Vol 11 (3) ◽  
Author(s):  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Ummi Aqilah Khalid ◽  
Mansor Ibrahim
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Traffic ◽  
Attractive Alternative ◽  
Kuala Lumpur ◽  
Transportation Services ◽  
Probabilistic Sampling ◽  
Physical Conditions ◽  
Transport Services

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

scholarly journals COMMUTERS PERCEPTIONS ON RAIL BASED PUBLIC TRANSPORT SERVICES: A CASE STUDY OF KTM KOMUTER IN KUALA LUMPUR CITY, MALAYSIA

2013 ◽  
Vol 11 ◽  
Author(s):  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Ummi Aqilah Khalid ◽  
Mansor Ibrahim
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Traffic ◽  
Attractive Alternative ◽  
Kuala Lumpur ◽  
Transportation Services ◽  
Probabilistic Sampling ◽  
Physical Conditions ◽  
Transport Services

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

User Perception towards Ride hail Service: A case of Nagpur city, India

2021 ◽  
pp. 1-16
Author(s):  
B. Raghuram Kadali
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Online Survey ◽  
University Campus ◽  
User Perception ◽  
Contributing Factors ◽  
Transportation Services ◽  
The Public ◽  
Shared Service

In recent times, there is an increase in the utilization of the ride-hail service (viz., mobile application-based shared service) by the younger generation due to tremendous changes in technology, extensive usage of smartphones, and perceived convenience during travelling. For evaluating ride-hail service further, it is necessary to understand the user perception towards the ride-hail service and public transportation system (viz., bus in this case) to efficiently plan the public transportation services. Hence, the present study analyzes user perception while making trips, using ride-hail service and public transport buses. A long stretch of 3.8 km has been selected in the Nagpur city for the study and the stretch attracts a good number of trips by ride-hailing and public transportation. To perform the analysis, a survey has been conducted in the stretch which includes an online survey (viz., based on the Google form) and an offline survey (viz., at selected bus stops on the route between university campus and shopping complex). A binary logit model has been developed to understand the user perception towards ride-hail service and to identify the significant contributing factors towards the preference of the ride-hail service over the public transport bus. From the model results, it has been noted that age, accessibility, waiting time, travel time, income, and travel cost of the trip are the most significant contributing factors that affect user decision for availing the ride-hail service. It has been concluded from the study that the inferences obtained would be useful in the direction of developing warrants for transport planners and policymakers to improve the service quality of public transport buses (viz., frequency and routes) in cities especially in the Indian context.

scholarly journals Fleet Management of Public Transportation using Internet of Things

2018 ◽  
Vol 7 (3.12) ◽  
pp. 388
Author(s):  
Moka Eswar ◽  
A Titus Manohar ◽  
Akshay Mani
Keyword(s):  
Internet Of Things ◽  
Public Transport ◽  
Public Transportation ◽  
Poor Quality ◽  
Fleet Management ◽  
Public And Private ◽  
Transport Services ◽  
Effective Manner ◽  
Public Transport Services

With the increase in the number of public and private buses in cities in recent years, managing the bus fleet across various routes in an efficient and effective manner has become cumbersome. This is resulting in suboptimal services, inability to effectively cater to existing demand, and poor quality of public transport services.  Modern technological advancements have created a tremendous opportunity to improve various aspects of public transport services, to not only serve existing demand but attract increasing number of passengers to public transport from a sustainable development standpoint.  One such area which is gaining momentum is intelligent fleet management using the concept of Internet of Things (IoT).  This area calls for a cross-field collaboration between engineers from various disciplines to use the up and coming idea of Internet of Things (IoT) for overcoming the challenges of intelligent fleet management. This paper explores the opportunity for incorporation of IoT to manage bus fleets based on the occupancy ratio and the resulting benefits that can be achieved in terms of fleet frequency optimization.

scholarly journals SERVICE QUALITY AND CUSTOMER ACCEPTABILITY AT THE CAPE COAST BRANCH OF METRO MASS TRANSIT LIMITED

2017 ◽  
Vol 7 (2017) ◽  
pp. 42-61
Author(s):  
Kwamena Minta Nyarku ◽  
Lawrence Yaw Kusi ◽  
Douglas Opoku Agyemang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Public Transport ◽  
Public Transportation ◽  
Mass Transit ◽  
The State ◽  
Correlation Technique ◽  
Cape Coast ◽  
Transport Services

The paper seeks to examine customer’s perception about the state of public transport in Ghana; assess the extent to which customers are satisfied with Metro Mass Transport’s(MMT)public bus service delivery; and further establish the relationship (if any) among service quality, customer satisfaction, and customer loyalty. A quantitative approach, using questionnaires, was adopted to survey 377 regular students from the University of Cape Coast, who mostly patronize public transport services, especially on vacations, public holidays and school reopening seasons. Data were analyzed, using descriptive statistics and Pearson’s product-moment correlation technique. The findings indicate that the respondents’ strongest perception of the state of public transportation was its importance to society. Majority of the respondents were generally dissatisfied with MMTsservice delivery; and empirically, there was a weak, negative correlation between customer satisfaction in terms of service quality and customer loyalty. It is recommended that Metro Mass Transit Limitedmanagement focuses on some quality variables such as safety-comfort-cleanliness; information-communication; accessibility; terminal and stop points performance; and online performance, in order to improve and sustain customer loyalty.

scholarly journals PERSEPSI KENYAMANAN DAN HARGA TERHADAP MINAT PENGGUNAAN JASA TRANSPORTASI ANGKUTAN UMUM KOTA DI KABUPATEN PURWAKARTA

2020 ◽  
Vol 7 (1) ◽  
pp. 16-23
Author(s):  
Ade Nurhayati
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Service Users ◽  
Analysis Model ◽  
Long Distance ◽  
Transportation Services ◽  
Transport Services ◽  
The City

Reduced interest in the use of city public transport services because there are still many public transport facilities that do not attach importance to the convenience of service users and the absence of alternative tariff options for long distance or short distance, so service users choose to use other transportation services that can answer their needs, such as transportation online that already exists in Purwakarta today.            In this case the author is very interested in conducting research, with the title "The Influence of Perceptions of Comfort and Price Against Interest in the Use of City Public Transportation Transportation Services in Purwakarta District".            The purpose of this study was to determine the effect of perceived comfort and price on the interest in using the City Public Transport Service in Purwakarta Regency. In this study respondents were users of public transportation services in Purwakarta using sampling techniques called Non-Probability Sampling.            The research method used is descriptive qualitative method, which is a method that is done by collecting, presenting and analyzing data that gives a clear enough picture of the object under study. This study uses a multiple linear regression analysis model with the help of IBM SPSS 21 program.            Hypothesis This study shows that the variables of perceived comfort and price have a positive and significant effect on the interest in using public transportation services in the city of Purwakarta.

scholarly journals Level of Service Research of Public Transport Facilities: A Access of Trivandrum City

2019 ◽  
Vol 8 (2S8) ◽  
pp. 1215-1218
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Social Life ◽  
Level Of Service ◽  
The Public ◽  
Public Transport System ◽  
Transport Services ◽  
The City

Public transportation is one of the sustainable form of transportation which provides mobility options for the people. The public transport services are very basic need of people’s lives, especially in developing world. It is the basic means for mobility of a large percent of people and hence it is the driving force of economic and social life. Quality of service, characterized by the Level-of-Service (LoS) is one of the major factors determining the demand for public transport. This study tries to determine the city-wide Level-of-Service provided by the public transport system using the service level benchmarks as a case study of Trivandrum city. The indicators for determining the Level-of-Service used in the study are presence of organized public transport system, availability or extend of public transport supply, service coverage, average waiting time, level of comfort in public transport and the fleet availability. This approach can be used to determine the LoS at the city-level and thus provides a measure for identifying the public transport quality of an urban area.

scholarly journals Perceptions Passengers on Service Quality: Public Transport in Kuala Lumpur

2018 ◽  
Vol 7 (2.29) ◽  
pp. 865
Author(s):  
Hamza Imhimmed Mohamed Irtema ◽  
Amiruddin Ismail ◽  
Muhamad Nazri Borhan ◽  
Hassan. M Abdelsalam ◽  
Abdurauf. B.Z Alshetwi ◽  
...  
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Measurement Model ◽  
Kuala Lumpur ◽  
Railway Stations ◽  
Transportation Services ◽  
Equation Modelling

The quality of service is a measurement of the level of service provided against the expectations of customers. This research examines the behaviour of passengers using public transport with respect to the service quality of public transit. A questionnaire was answered by 412 passengers at one of the main railway stations, Kuala Lumpur Sentral. Empirical data were extracted based on the information collected from the survey. Structural equation modelling was used to examine the measurement model. The findings of the study reveal that public transport passengers are significantly influenced by service attributes, for example, vehicle safety, cleanliness of the facility, and management of complaints. These findings identify the important service attributes that public transportation services in Kuala Lumpur need to prioritise. This study will help ascertain whether service quality meets or exceeds the expectations of the passengers. 

scholarly journals PERFORMANCE ANALYSIS AND MODELING OF PASSENGER PUBLIC TRANSPORT SERVICES IN SALATIGA CITY

ASTONJADRO ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 61
Author(s):  
Mudjiastuti Handajani ◽  
Ferry Firmawan ◽  
Harmini Harmini
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Waiting Times ◽  
Load Factor ◽  
Transportation Services ◽  
Transport Services ◽  
Research Activities ◽  
Directorate General ◽  
Public Transport Services

<p>The performance condition of public transportation services in Salatiga City does have an average rating of still good, but it still has classic problems such as there is no passenger stop, public transportation takes a long time to catch up on deposits, and passengers do not know the fare per kilometer that must be paid. These conditions encourage research activities in the form of an analysis of the performance of public transport passengers in Salatiga City (Case Study of the Tamansari – Blotongan Route). The long-term goal of this research is that the resulting analysis can contribute to stakeholders in Salatiga City, especially in terms of (public transport) towards smart transportation. The specific target to be achieved from the research is the analysis and modeling of the performance of passenger public transport services that will be carried out in Salatiga City, in the form of field surveys and secondary data collection, namely: number of vehicles, number of passengers and data in the form of public transport routes: routes, schedules, speeds and Primary forms are: boarding alighting (up and down passengers) and headway (distance between two public transport vehicles). The analytical method used is the analysis and modeling of the performance of passenger public transportation services in accordance with Government Regulation No. 10 of 2012 Directorate General of Land Transportation concerning Minimum Service Standards for Road-Based Mass Transportation. The results showed that the physical condition of the passenger fleet of Salatiga City on the Tamansari - Blotongan PP route was classified as suitable for use. There are a total of 90 fleets that are sufficient for the needs of Salatiga City public transport passengers who want to travel by means of transportation. The results of the performance analysis based on various indicators show that the performance quality of public transportation services in Salatiga City has met the standards set by the Directorate General of Land Transportation. It can be seen from the results of the load factor analysis with a value of 0.72, the value is included in category A, namely &gt; 0.8. For the level of satisfaction and level of performance, most of the indicators have met the satisfaction of public transport passengers in Salatiga City, so it is sufficient to maintain it. However, there are indicators of waiting times for public transportation that need to be improved.</p>

scholarly journals Level of Service Test on Public Transport Facilities in Trivandrum City

2019 ◽  
Vol 8 (2S3) ◽  
pp. 1019-1022
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Social Life ◽  
Level Of Service ◽  
The Public ◽  
Public Transport System ◽  
Transport Services ◽  
The City

Public transportation is one of the sustainable form of transportation which provides mobility options for the people. The public transport services are very basic need of people’s lives, especially in developing world. It is the basic means for mobility of a large percent of people and hence it is the driving force of economic and social life. Quality of service, characterized by the Level-of-Service (LoS) is one of the major factors determining the demand for public transport. This study tries to determine the city-wide Level-of-Service provided by the public transport system using the service level benchmarks as a case study of Trivandrum city. The indicators for determining the Level-of-Service used in the study are presence of organized public transport system, availability or extend of public transport supply, service coverage, average waiting time, level of comfort in public transport and the fleet availability. This approach can be used to determine the LoS at the city-level and thus provides a measure for identifying the public transport quality of an urban area.

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