Organisational relationship quality and service employee acceptance of change in SMEs: A social exchange perspective

2007 ◽  
Vol 13 (2) ◽  
pp. 114-125 ◽  
Author(s):  
Rod Farr-Wharton ◽  
Yvonne Brunetto
Keyword(s):  
Social Exchange ◽  
Service Employees ◽  
Job Productivity ◽  
Communication Processes ◽  
The Social ◽  
Employees Satisfaction ◽  
Member Exchange ◽  
The Impact ◽  
The Relationship

AbstractThe paper used a social exchange lens to explore the impact of the quality of the relationship between supervisors and service employees on individual and organisational outcomes. The findings provide further evidence that the quality of the relationship between supervisors and service employees is a significant factor - in this case explaining almost half of the reasons as to why employees accepted or rejected organisational changes. Using the social exchange lens, the theory argues that the same characteristics evident in high quality leader–member exchange (LMX) relationships (effective levels of information, feedback and respect) are also likely to provide the ideal conditions for employees' to address their fears and answer their questions about potential organisational changes. As a result, service employees are more likely to accept the organisational changes. In addition, this study suggests that approximately half of job productivity and satisfaction is affected by the way LMX firstly affects employees' satisfaction with organisational communication processes, and secondly, their acceptance of organisational changes within SMEs.

Organisational relationship quality and service employee acceptance of change in SMEs: A social exchange perspective

2007 ◽  
Vol 13 (2) ◽  
pp. 114-125 ◽  
Author(s):  
Rod Farr-Wharton ◽  
Yvonne Brunetto
Keyword(s):  
Social Exchange ◽  
Service Employees ◽  
Job Productivity ◽  
Communication Processes ◽  
The Social ◽  
Employees Satisfaction ◽  
Member Exchange ◽  
The Impact ◽  
The Relationship

AbstractThe paper used a social exchange lens to explore the impact of the quality of the relationship between supervisors and service employees on individual and organisational outcomes. The findings provide further evidence that the quality of the relationship between supervisors and service employees is a significant factor - in this case explaining almost half of the reasons as to why employees accepted or rejected organisational changes. Using the social exchange lens, the theory argues that the same characteristics evident in high quality leader–member exchange (LMX) relationships (effective levels of information, feedback and respect) are also likely to provide the ideal conditions for employees' to address their fears and answer their questions about potential organisational changes. As a result, service employees are more likely to accept the organisational changes. In addition, this study suggests that approximately half of job productivity and satisfaction is affected by the way LMX firstly affects employees' satisfaction with organisational communication processes, and secondly, their acceptance of organisational changes within SMEs.

Stand by me: analyzing the tourist–intelligent voice assistant relationship quality

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sandra Maria Correia Loureiro ◽  
Arnold Japutra ◽  
Sebastian Molinillo ◽  
Ricardo Godinho Bilro
Keyword(s):  
Relationship Quality ◽  
Social Exchange ◽  
Structural Equation ◽  
Perceived Value ◽  
Self Esteem ◽  
Equation Modeling ◽  
Content Type ◽  
The Impact ◽  
The Relationship

Purpose This paper aims to explore tourist perceived value and attachment to intelligent voice assistants (IVAs) as antecedents of the quality of the human–IVA relationship in the hospitality domain. This research also examines the moderating role of psychological factors (self-esteem) and knowledge factors (past experience and technology expertise) in the relationships between antecedents and relationship quality. Design/methodology/approach The researchers conducted two quantitative studies, collecting data via online surveys in Mechanical Turk (n1 = 124 and n2 = 281). The proposed model was tested using partial least squares structural equation modeling. Findings The first study uncovers that tourist perceived value is the main influence on the quality of the relationship between tourists and IVAs. The second study confirms the direct relationships of the first and shows that self-esteem and technology expertise act as moderators. Practical implications This study advances the understanding of the tourism and hospitality stakeholders in using modern technologies (e.g. IVAs). Through comprehending the relationship building between individuals and IVAs, the stakeholders will be able to craft better strategies. Originality/value The study extends the attachment and social exchange theories to the tourist–IVA relationship context. Specifically, this research demonstrates the impact of tourist perceived value on the quality of the relationship with the IVA. It also points out that tourists’ self-esteem and technology expertise can weaken the tourist–IVA relationship.

scholarly journals Tourism as A Driver of Development: An Evidence from Selected Tourism Stakeholders in Vigan City

2021 ◽  
Vol 2 (1) ◽  
pp. 39-48
Author(s):  
Lord Jan Talania Rodiris
Keyword(s):  
Tourism Industry ◽  
Tourism Impact ◽  
Tourism Marketing ◽  
Correlational Research ◽  
Research Activities ◽  
Validated Questionnaire ◽  
The Social ◽  
The Impact ◽  
The Relationship

This research investigates the tourism of Vigan City, the impact of tourism, and the relationship between tourism and its impact on Vigan City. This utilized the descriptive-correlational research design with a validated questionnaire checklist used to gather the data from the selected tourism stakeholders. Findings suggest that there is a significant relationship between the tourism impact in Vigan City and the level of the tourism industry in Vigan City. Thus, developments for the tourism industry, particularly in the transportation system, tourism marketing, attraction, and destination, could increase the tourism demand and is a good development contributor, particularly on economics, social, physical, and political aspects of tourism. From the findings, it is highly recommended that there should be further development initiatives and further research activities to identify other strategies for tourism development other than the variables used in the study to maximize the benefits of the tourism industry. Continuous development is also needed along with tourism transportation, marketing, attractions, and destination, and lastly, sustainability should also be considered. This research is necessary because it fills the gap in the literature of Hasan Siddique (2016), particularly on maximizing the benefits of tourism in sustaining the quality of the social, economic, and environmental assets.

scholarly journals The role of family communication in shaping the quality of adult sibling interpersonal relationships and the opinions about the social world

2021 ◽  
Vol 46 (2) ◽  
pp. 77-117
Author(s):  
Katarzyna Kamila Walęcka-Matyja
Keyword(s):  
Social Exchange ◽  
Interpersonal Relationship ◽  
Early Adulthood ◽  
Self Esteem ◽  
Social World ◽  
Adult Siblings ◽  
The Social ◽  
Relationship Of ◽  
The Relationship

The aim of the study was to determine the relationships between the dimensions of the quality of the interpersonal relationship of siblings in early adulthood and opinions about the social world, and to check whether there are relational predictors of these opinions. The participants of the study were 180 people (including 48.9% women) who were in early adulthood (M = 24.73; SD = 4.54), who came from complete families with adult siblings. The following research tools were used: the Adult Relationship Questionnaire (Walęcka-Matyja, 2014), the STQ-Now Questionnaire (Szymańska, 2016), the Social Opinion Questionnaire (Różycka, Wojciszke 2010) and a questionnaire. The obtained results indicate the existence of numerous, although mostly weak and moderate, relationships in the expected directions between all dimensions of the interpersonal relationship of siblings (except for Competition) and opinions about the social world. Relational predictors of beliefs about the social world were also determined. It was found that sibling relationships in which there is high conflict, intense competition and indifference negatively affect the experience of satisfaction with social exchange, the level of self-esteem and trust in interpersonal contacts. Additionally, the negative aspects of the relationship of adult siblings (Conflict, Indifference) foster the belief that the world is a game in which you have to be ready to constantly fight with others. In turn, friendly relations between siblings (Warmth, Mutuality) and those with an element of struggle for power in the relationship (Domination) contributed to an increase in the level of self-esteem.

scholarly journals THE IMPACT OF PROVIDING CARE FOR GRANDCHILDREN ON THE QUALITY OF LIFE OF GRANDPARENTS

2019 ◽  
Vol 24 (3) ◽  
Author(s):  
Katarzyna Skałacka ◽  
Keyword(s):  
Quality Of Life ◽  
Work Load ◽  
Study Data ◽  
The Social ◽  
Professional Field ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

Contemporary grandparents are active people, not only in the social but also professional field. Regardless of other duties, one of the socially assigned tasks in the role of grandparent is to take care for grandchildren. As various studies have reported, this task may bring caregivers more losses than benefits (eg Goodman & Silverstein, 2002). In the present study, data from 148 people over 57 years who have looked after grandchildren have been analyzed, to determine whether the amount of time devoted by grandparents to care for grandchildren will affect their sense of quality of life. Grandparents gender, age, and locus of control was controlled. The obtained results confirmed that with the increase of the number of hours devoted to grandchildren care, the sense of quality of life of the grandparents drops. This effect is stronger among grandfathers. The sense of the location of control plays the role of a mediator and suppressor in the relationship of care time over grandchildren with a sense of quality of life. The results are discussed in the context of potential family burden and work load among grandparents. Key words: grandparents, grandchildren, quality of life, location of control, care for grandchildren

scholarly journals Development Idiosyncratic Deals and Employee Performance

2021 ◽  
Vol 4 (3) ◽  
pp. 63-72
Author(s):  
Mariam Tauba ◽  
Andrew Kimwolo
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Employee Performance ◽  
Exchange Theory ◽  
Leader Member Exchange ◽  
Idiosyncratic Deals ◽  
The Social ◽  
Member Exchange ◽  
The Relationship

Employee performance has been at the helm of academic research over the years. The changing nature of work has unearthed several antecedents of job performance. The purpose of this study was to examine employee performance through the development of Idiosyncratic deals and Leader-Member-Exchange-quality lens of antecedents. The study is anchored on the social exchange theory. The hypotheses were tested on a sample of 325 employees of ICT firms in Uganda, using a cross-sectional survey. Three hundred two responses were used for analysis after cleaning of data. The direct hypotheses were tested using correlation analysis, while the mediation was tested using the Hayes Process macro model 4. The results supported the relationship between development idiosyncratic deals and employee performance and LMX quality and employee performance. This study found a significant mediating role of LMX-quality on the relationship between development idiosyncratic deals and employee performance. The study made contributions to the literature on idiosyncratic deals, employee performance, leader-member exchange quality as well, as the Social exchange theory. The study recommends adopting good quality LMX relationships to enhance the role of development idiosyncratic deals on employee performance among ICT firms. 

The impact of relative leader-member exchange on employees' work behaviors as mediated by psychological contract fulfillment

2014 ◽  
Vol 42 (1) ◽  
pp. 79-88 ◽  
Author(s):  
Hu Li ◽  
Zhiyu Feng ◽  
Chunlin Liu ◽  
Dejun Cheng
Keyword(s):  
Social Exchange ◽  
Psychological Contract ◽  
Leader Member Exchange ◽  
Work Behaviors ◽  
Bank Branches ◽  
Mediating Role ◽  
The Social ◽  
Psychological Contract Fulfillment ◽  
Member Exchange ◽  
The Impact

Relative leader-member exchange (RLMX) is a reflection of the social comparison process, and employees go through a process of social exchange when they display specific behaviors and attitudes in their workplace role, with psychological contract (PC) fulfillment playing a mediating role between these 2 social processes. We conducted a survey to analyze paired leader-staff samples in 39 bank branches in order to examine the influence of RLMX on employees' work behaviors and the mechanism that operates between these 2 factors. The results showed that RLMX affected employee task performance and innovative behavior, and that PC fulfillment played a full mediating role in this relationship.

The impact of leader–member exchange on lodging employees’ dynamic capacities: The mediating role of job satisfaction

2019 ◽  
Vol 20 (2) ◽  
pp. 237-244
Author(s):  
Bekir Eşitti ◽  
Mesut Kasap
Keyword(s):  
Job Satisfaction ◽  
Dynamic Capabilities ◽  
Positive Impact ◽  
Leader Member Exchange ◽  
Mediating Role ◽  
Member Exchange ◽  
The Impact ◽  
The Relationship

Firms take precautions with their dynamic capacities in response to rapidly changing and volatile conditions. Leader–member exchange refers to the importance of supervisors’ role in shaping employees’ work attitudes and job satisfaction. Previous researches on the relation between leader–member exchange and dynamic capabilities obtained mixed results; a call has been made for an examination of dynamic capabilities of lodging firms from the perspective of leader–member exchange. This research predicts that leader–member exchange is associated with dynamic capabilities and higher level of job satisfaction. Thus, this study examines the impact of five-star hotel employees’ leader–member exchange on the dynamic capabilities of a hospitality organization and the mediation role of job satisfaction between leader–member exchange and dynamic capabilities. Results from five hotel teams in Istanbul with 390 employees show that job satisfaction has a meaningful and positive impact on dynamic capabilities. Leader–member exchange has a statistically significant impact on dynamic capabilities and job satisfaction partially mediating the relationship between leader–member exchange and dynamic capabilities. This study also provides valuable recommendations on how to assess the service quality of lodging firms by assessing their dynamic capabilities. Specifically, Istanbul’s lodging firms should focus on job satisfaction to improve the dynamic capability of their employees.

Relationship between Cynicism and Job Satisfaction: Exploration of Mechanisms

2011 ◽  
Vol 108 (1) ◽  
pp. 27-42 ◽  
Author(s):  
Abhishek Srivastava ◽  
John W. Adams
Keyword(s):  
Job Satisfaction ◽  
Work Experience ◽  
Hierarchical Regression ◽  
Leader Member Exchange ◽  
Social Dimensions ◽  
The Social ◽  
Member Exchange ◽  
Job Enrichment ◽  
The Relationship

Personality traits related to evaluation of other people and the world are important to study in relation to job satisfaction, which itself is an evaluation of various facets of a job, including the social dimensions. Accordingly, the relationship between cynicism and job satisfaction was studied. Cynicism was expected to be negatively related to job satisfaction, employees' perceptions of job enrichment, quality of leader-member exchange, and support from coworkers. Survey data from 105 employees in a diverse set of organizations ( M age = 48 yr.; 50% women; M work experience = 28 yr.; 73% had > 16 yr. education) were subjected to hierarchical regression. Individuals high in Cynicism were likely to have lower job satisfaction, job enrichment, quality of leader-member exchange, and perceptions of co-worker support.

scholarly journals A Comparative Study of the Impact of Leader-member Exchange in Two Samples: U.s.a. And Poland

2011 ◽  
Vol 2 (1) ◽  
pp. 9-23 ◽  
Author(s):  
Jacek Grodzicki ◽  
Arup Varma
Keyword(s):  
Performance Ratings ◽  
Practical Significance ◽  
Future Research ◽  
Leader Member Exchange ◽  
Two Samples ◽  
The Us ◽  
Member Exchange ◽  
The Impact ◽  
The Relationship

Leader-Member Exchange (LMX) theory argues that supervisor-subordinate interactions in the workplace are guided by the type of relationship that develops in each individual dyad, and that the quality of the relationship significantly impacts critical outcomes such as performance ratings. Further, it has been argued that supervisors and subordinates often view the relationship through different lenses – leading to significantly different perceptions of the quality of relationship. In this field study, using data from 32 supervisors and 104 subordinates in the US, and 72 supervisors and 116 subordinates in Poland, we examine the relationship between LMX and performance ratings, as well as compare supervisor and subordinate perceptions of the relationship. In both samples, supervisor ratings of LMX quality were higher than those of the subordinates, and subordinates who received higher LMX ratings from their supervisors also received higher performance ratings. Finally, the correlation between supervisor and subordinate ratings of LMX was significantly higher for the Polish sample as compared to the US sample. We discuss the results in terms of both theoretical and practical significance, and offer suggestions for future research.

Sign in / Sign up

Export Citation Format

Share Document