The Integration between Strategic Cost Management Techniques to Improve the Performance of Iraqi Manufacturing Companies

The performance of manufacturing industry in Iraq has been declining over the last few decades. Worst still, many companies in the manufacturing sector in Iraq are yet to adopt Balanced Scorecard (BSC) to improve their performance despite its potency ensure to achieve competitive advantage and better performance. This study examines the integration between Total Quality Management (TQM) and BSC four perspectives in Iraqi manufacturing industry. Data were collected by means of structured questionnaire survey using simple random sampling and a Partial Least Squares (PLS) algorithm and bootstrap techniques were used to test the hypothesis of the paper. The result revealed that TQM had a significant positive effect on BSC through the measurement of customer perspective, financial perspective, innovation and learning perspective, and internal business process perspective. The finding implies that Iraqi manufacturing industries can attain the performance of their companies in the different perspective of BSC by proper implementation of TQM technique.

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Analisis Pengukuran Kinerja Perusahaan Dengan Konsep Balanced Scorecard

Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen ◽

10.32477/jrm.v3i1.173 ◽

2016 ◽

Vol 3 (1) ◽

pp. 11-22

Author(s):

Dina Fitrianingrum ◽

Sulastiningsih Sulastiningsih

Keyword(s):

Customer Satisfaction ◽

Organizational Development ◽

Business Process ◽

Balanced Scorecard ◽

Research Use ◽

Financial Perspective ◽

Employees Satisfaction ◽

Customer Perspective ◽

Process Perspective ◽

Internal Business Process

The objective of the research is to evaluate performance of Madubaru firm. This research use the methode of Balanced Scorecard which balancing measurement of non finance performance and finance performance. In the perspective learning and growth emphasize on the education and employees training, and also employees satisfaction. In the perspective of internal business process, it emphasize at the the level of success and organizational development. In perspective of customer emphasize at the customer satisfaction. In perspective of finance can see from finance ratio. The research have result learning and growth perspective with good performance, internal business process perspective with very good performance, customer perspective with enough performance, financial perspective estimation with good performance. At general we can assesd performanced of Madubaru firm is good and expected to be improved again. Keyword : Balanced Scorecard, Learning and Growth Perspective, Internal Business Process Perspective, Customer Perspective, Financial Perspective.

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ANALISIS KINERJA MANAJEMEN BERDASARKAN BALANCED SCORECARD

Jurnal Bisnis dan Manajemen ◽

10.20961/jbm.v15i1.4114 ◽

2017 ◽

Vol 15 (1) ◽

pp. 45

Author(s):

Jumingan Jumingan

Keyword(s):

Business Process ◽

Balanced Scorecard ◽

Employee Productivity ◽

Business Growth ◽

Production Time ◽

Financial Perspective ◽

Customer Perspective ◽

Process Perspective ◽

Internal Business Process

The purpose of the research was to help CV. Angkasa manager in measuring business growth level and increasing capability and also commitment personal, They were expected could increase employee productivity and make production time more efficient so that able to increase service quality to customer.The research is case study was applied on CV. Angkasa, Using descriptive methodology. Variables in this research using forth perspective in Balanced Scorecard are financial perspective, customer perspective, internal business process perspective, learning and growth perspective .The results showed (1) financial on CV. Angkasa was good, (2) most of customer’s were satisfied on its product’s even though there were complaint of delay product’s distribution (3) inefficiency production time was reason of delay product’s distribution occurred (4) lower employee ethos was caused by lower company attention which had on impact to relationship between employee and manager that will affect employee productivity.

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Pengukuran Kinerja Perusahaan Pada Pt. Yyy Dengan Menggunakan Metode Balanced Scorecard

Jurnal Manajemen Bisnis dan Kewirausahaan ◽

10.24912/jmbk.v3i3.4974 ◽

2019 ◽

Vol 3 (3) ◽

Author(s):

Richardson Harjanto Nurdin

Keyword(s):

Business Process ◽

Balanced Scorecard ◽

Company Performance ◽

The Balanced Scorecard ◽

Financial Perspective ◽

Customer Perspective ◽

Process Perspective ◽

Internal Business Process ◽

Year 2013

This research aims to find out how the company performance of PT. YYY can be measured and evaluated by using the balanced scorecard method. The research using the balanced scorecard method aims to evaluate four important perspectives at PT. YYY which includes financial perspective, internal business process perspective, customer perspective, and growth and learning perspective in the period of the year 2013 to 2017.

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Analisis Pencapaian Strategi Menggunakan Balanced Scorecard

10.31219/osf.io/db6xp ◽

2019 ◽

Author(s):

Menik Meltra Putri ◽

Siti Hajar Nurlaila

Keyword(s):

Balanced Scorecard ◽

Performance Indicator ◽

Measurement Tool ◽

Research Approach ◽

Financial Perspective ◽

Business Perspective ◽

Customer Perspective ◽

Process Perspective ◽

Internal Business Process ◽

Unit Performance

ABSTRACTThe purpose of this research is measurement strategy achievement of public education office of surabaya city using Balanced Scorecard as a measurement tool based on financial perspective, internal business process perspective, customer perspective, and learning and growth perspective. The research approach used is descriptive qualitative by using the method of observation and interview and then analyzed by giving an overview of the performance of the strategy undertaken and explain systematically. The stages of the analysis include weighting performance to measure the number of indexes, which consists of Major Performance Indicator Achievement Index (IKU), Strategic Target Value (NSS), Performance Perspective Value (NKP), Unit Performance Value (NKU).Keywords: Strategy achievement; Balanced scorecard; PerformanceABSTRAKTujuan dari penelitian ini adalah mengukur pencapaian startegi Dinas Pendidikan Kota Surabaya menggunakan Balanced Scorecard sebagai alat ukur berbasis strategis, meliputi financial perspectice, internal proses business perspective, customer perspective, serta learning dan growth perspectif. Pendekatan penelitian yang digunakan adalah pendekatan deskriptif kualitatif dengan menggunakan metode studi observasi dan wawancara.Tahapan analisis yang dilakukan meliputi pembobotan kinerja untuk menilai besaran angka/indeks,yang terdiri dari; Indeks Capaian Indikator Kinerja Utama (IKU), Nilai Sasaran Strategis (NSS), Nilai Kinerja Perspektif (NKP), Nilai Kinerja Unit (NKU).Kata kunci: Pencapaian strategi; Balanced Scorecard; Kinerja

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Penilaian Kinerja Bank Mega Syariah Dengan Metode Balanced Scorecard Periode 2015-2019

Etihad: Journal of Islamic Banking and Finance ◽

10.21154/etihad.v1i1.2945 ◽

2021 ◽

Vol 1 (1) ◽

pp. 66-81

Author(s):

Wahyuni Aminatun ◽

Parno Parno ◽

Angrum Pratiwi

Keyword(s):

Performance Assessment ◽

Business Process ◽

Balanced Scorecard ◽

Financial Services ◽

Annual Reports ◽

The Balanced Scorecard ◽

Financial Perspective ◽

Customer Perspective ◽

Process Perspective ◽

Internal Business Process

The purpose of this study was to determine the performance assessment of Bank Mega Syariah with the Balanced Scorecard method. There are four aspects of assessment in the balanced scorecard, namely financial perspective, customer perspective, internal business process perspective, and learning and growth perspective. The research method used is descriptive quantitative. The type of data is secondary, sourced from the Financial Statements and Annual Reports that have been published by Bank Mega Syariah. The data collection technique uses the documentation method from the official website of the Financial Services Authority, and the official website of Bank Mega Syariah. Data analysis technique is to calculate the score of each perspective, based on predetermined criteria. The results obtained from the analysis of the performance assessment of Bank Mega Syariah using the Balanced Scorecard method for the 2015-2019 period, for a financial perspective the NPF ratio shows a healthy predicate, the FDR ratio with a fairly healthy predicate, and an ROA ratio with a healthy predicate. healthy predicate, ROE ratio with fairly healthy predicate, BOPO ratio with very healthy predicate, and CAR ratio with very healthy predicate. For the customer perspective, it shows a decrease in Market Share and shows an increase in Customer Profitability. For the internal business process perspective, it shows an increase in Process Innovation and an increase in After Sales Service. For the learning and growth perspective, it shows a decrease in employee retention and shows an increase in employee productivity.Tujuan penelitian ini adalah mengetahui penilaian kinerja Bank Mega Syariah dengan metode Balanced Scorecard. Terdapat empat aspek penilaian dalam balanced scorecard, yaitu perspektif keuangan, perspektif pelanggan, perspektif proses bisnis internal, dan perspektif pembelajaran dan pertumbuhan. Metode penelitian yang digunakan adalah kuantitatif deskriptif. Jenis data yaitu sekunder, yang bersumber dari Laporan Keuangan dan Laporan Tahunan yang telah dipublikasi oleh Bank Mega Syariah. Teknik pengumpulan data menggunakan metode dokumentasi dari website resmi Otoritas Jasa Keuangan, dan website resmi Bank Mega Syariah. Teknik analisis data yaitu dengan menghitung skor masing-masing perspektif, berdasarkan kriteria yang telah ditetapkan. Hasil yang diperoleh dari kajian analisis penilaian kinerja Bank Mega Syariah dengan menggunakan metode Balanced Scorecard periode 2015-2019, untuk perspektif keuangan pada rasio NPF menunjukkan predikat sehat, rasio FDR dengan predikat cukup sehat, rasio ROA dengan predikat sehat. predikat sehat, rasio ROE dengan predikat cukup sehat, rasio BOPO dengan predikat sangat sehat, dan rasio CAR dengan predikat sangat sehat. Untuk perspektif pelanggan menunjukkan penurunan Pangsa Pasar dan menunjukkan peningkatan Profitabilitas Pelanggan. Untuk perspektif proses bisnis internal menunjukkan peningkatan dalam Inovasi Proses dan peningkatan Layanan Purna Jual. Untuk perspektif pembelajaran dan pertumbuhan menunjukkan penurunan Retensi Karyawan dan menunjukkan peningkatan Produktivitas Karyawan.

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Penyusunan Balanced Scorecard pada PT Cipta Paramula Sejati

Jurnal Manajemen dan Organisasi ◽

10.29244/jmo.v9i3.28226 ◽

2019 ◽

Vol 9 (3) ◽

pp. 150-163

Author(s):

Ines Pipit Yuniawati ◽

Heny K Daryanto ◽

Setiadi Djohar

Keyword(s):

Balanced Scorecard ◽

Performance Indicator ◽

Key Performance Indicator ◽

Strategic Objectives ◽

Financial Perspective ◽

Building Management ◽

Customer Perspective ◽

Process Perspective ◽

Internal Business Process ◽

Depth Interviews

ABSTRACTPT Cipta Paramula Sejati is one of the companies engaged in the space and office rental business in Jakarta. PT Cipta Paramula Sejati manages the rental of office buildings and rooms in the Jakarta Design Center Building. Jakarta Design Center is a mall that has three types of businesses related to building space rental. Every company will be faced with various problems, both problems that come from within the company (internal) and problems from outside the company (external). This study aims to analyze the strategic objectives and key performance indicator (KPI) in terms of four perspective Balanced Scorecard (BSC), an also performance measurement methods at PT Cipta Paramula Sejati based on BSC concept. The analytical method used is the BSC. The study used a descriptive approach through in-depth interviews with respondents who were chosen intentionally (purposive sampling). The results of the study obtained twelve strategic targets and fourteen KPI. Based on the results of the BSC compilation of PT Cipta Paramula Sejati, the weighting for each BSC perspective was as follows: financial perspective of 27.78 percent, customer perspective of 27.78 percent, internal business process perspective of 25 percent, and learning and growth perspective of 19.44 percent.Keywords: building management, balanced scorecard, key performance indicator. ABSTRAKPT Cipta Paramula Sejati adalah salah satu perusahaan yang bergerak dalam bisnis penyewaan ruangan dan perkantoran di Jakarta. PT Cipta Paramula Sejati mengelola penyewaan gedung dan ruangan perkantoran di Gedung Jakarta Design Center. Jakarta Design Center merupakan mall yang memiliki tiga jenis usaha yang berkaitan dengan penyewaan ruangan gedung. Setiap perusahaan akan dihadapkan pada berbagai permasalahan, baik itu permasalahan yang berasal dari dalam perusahaan (internal) maupun permasalahan dari luar perusahaan (eksternal). Penelitian ini bertujuan untuk menganalisis sasaran strategis dan indikator yang menjadi tolak ukur kinerja ditinjau dari empat perspektif Balanced Scorecard (BSC), serta menyusun metode pengukuran kinerja di PT Cipta Paramula Sejati berdasarkan konsep BSC. Metode analisis yang digunakan adalah BSC. Penelitian menggunakan pendekatan deskriptif melalui wawancara secara mendalam dengan responden yang di pilih secara sengaja. Hasil penelitian diperoleh dua belas sasaran strategis dan empat belas tolak ukur kinerja. Berdasarkan hasil penyusunan BSC pada PT Cipta Paramula Sejati diperoleh pembobotan untuk masing- masing perspektif BSC adalah sebagai berikut: perspektif keuangan sebesar 27,78 persen, perspektif pelanggan sebesar 27,78 persen, perspektif proses bisnis internal sebesar 25 persen, dan perspektif pembelajaran dan pertumbuhan sebesar 19,44 persen.Kata kunci : pengelola gedung, Balanced Scorecard, indikator tolak ukur kinerja.

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Analysis of Company Performance Measurement using the Balanced Scorecard Method

Journal of Accounting Auditing and Business ◽

10.24198/jaab.v3i1.22810 ◽

2020 ◽

Vol 3 (1) ◽

pp. 82

Author(s):

Arif Setiawan ◽

Andry Arifian Rachman

Keyword(s):

Business Process ◽

Balanced Scorecard ◽

Company Performance ◽

The Balanced Scorecard ◽

Water Company ◽

Financial Perspective ◽

Customer Perspective ◽

Process Perspective ◽

Internal Business Process ◽

Regional Water

This study aims to determine how the performance of the Regional Water Company of Sleman Regency by using the Balanced Scorecard method viewed from a financial perspective, customer perspective, internal business process perspective, and learning and growth perspective. The results of the study show that the performance of the Regional Water Company of Sleman Regency in 2015-2017 can be said to be good, and included in the "healthy" category, with a total performance value of 3,035 in 2015; 3,110 in 2016; and 3,480 in 2017

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The Application of Balanced Scorecard Approach as the Yardstick of Bank Performance Assessment

International Journal For Research In Business, Management And Accounting (ISSN: 2455-6114) ◽

10.53555/bma.v1i2.1675 ◽

2021 ◽

Vol 1 (2) ◽

pp. 24-43

Author(s):

Pompong Budi Setiadi ◽

Ratna Ursula S ◽

Sri Rahayu

Keyword(s):

Business Process ◽

Balanced Scorecard ◽

Circulation Rate ◽

Service Process ◽

Employee Productivity ◽

Financial Perspective ◽

Customer Perspective ◽

Process Perspective ◽

Asset Quality ◽

Internal Business Process

The objective of research is to understand and to examine how good is the performance of BPR Dinar Pusaka at Sidoarjo based on the use of balanced scorecard approach, especially concerning with the measurement of performance with financial perspective, customer perspective, internal business process perspective, and learning and growth perspective. Method used in this research is quantitative data analysis. Result of calculation and analysis is then used as the base for decision-making or also as the reference in making conclusion whether the performance of bank management is good or not if measured using balanced scorecard approach. This position is supported by Dahlan and Siamat, Tawaf and Tjukria, P, Kaplan and Norton, Yuwono, Sukarno, and Ichsan, Ratnawati, Mulia, Sutrisno Hadi, Husien Umar, Mulyadi, and Suharsimi Arikunto. Pursuant to the result of research, the conclusion is made as following: (1) Financial perspective at BPR Dinar Pusaka is described by the increase of the ratios of asset quality and efficiency and the decline of the ratios of capitalization, rentability and liquidity. (2) Customer perspective at BPR Dinar Pusaka is explained by the increase of customer retention and customer profitability rates and the satisfaction of saving customers and credit customers, but with the decline of customer acquisition. (3) Internal business process perspective at BPR Dinar Pusaka is indicated by the increase of receivable circulation rate, the improved timings for credit service process and saving service process, and the reduced level of uncollected receivable risk. (4) Learning and growth perspective at BPR Dinar Pusaka is reflected by the increase of employee training rate and employee satisfaction rate but with the decline of employee productivity rate.

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IPTEKS BALANCED SCORECARD PADA PT. DAYA ANUGRAH MANDIRI MANADO

Jurnal Ipteks Akuntansi Bagi Masyarakat ◽

10.32400/jiam.2.02.2018.21817 ◽

2018 ◽

Vol 2 (02) ◽

Author(s):

Brenda M L Kawatu ◽

Nadiya R Tamaka ◽

Lady D Latjandu

Keyword(s):

Performance Assessment ◽

Performance Appraisal ◽

Business Process ◽

Balanced Scorecard ◽

The Balanced Scorecard ◽

Financial Perspective ◽

Customer Perspective ◽

Process Perspective ◽

Internal Business Process ◽

A Company

One important factor in assessing the achievements and success of a company to achieve a company goal is by conducting a performance appraisal analysis, PT Daya Anugrah Mandiri Manado is a company engaged in the sale of Honda motorcycles and maintenance which of course must be carried out performance assessment to measure level of achievement and success achieved. In this study the author conducted an analysis on PT Daya Anugrah Mandiri Manado for performance assessment using the Balanced Scorecard method which discusses several things in the method. With the method of performance assessment analysis and financial perspective techniques, customer perspective, internal business process perspective, learning and growth perspective. The results of the study are very good at using this method to assess the growth performance of the company. With suggestions, you can do an analysis of PT Daya Anugrah Mandiri Manado in order to find out whether there is performance growth or not.Keywords : performance measurement, balanced scorecard

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PERANCANGAN KINERJA SISTEM INFORMASI DENGAN METODE BALANCED SCORECARD DAN ANALYTICAL HIERARCHY PROCESS

Jurnal IPTEK ◽

10.31284/j.iptek.2017.v21i2.154 ◽

2017 ◽

Vol 21 (2) ◽

pp. 35

Author(s):

Lestari Retnawati

Keyword(s):

Information System ◽

Information Systems ◽

Strategic Planning ◽

Balanced Scorecard ◽

Financial Perspective ◽

Customer Perspective ◽

Operational Activities ◽

Process Perspective ◽

Internal Business Process ◽

Hierarchy Process

XYZ University as one of private universities in Surabaya which is quite in demand, has the support of Information Systems and Information Technology in carrying out its academic operational activities. But the existence of the information system has not been fully integrated with the related work units, and there are some information systems that are not used as the information system should be within the Technical Implementation Unit of the Information and Communication Technology (UPT TIK). UPT TIK itself is still less than the maximum in carrying out its duties as a unit that takes care of various things related to academic operational activities. As well as the institution itself does not have a strategic planning of information systems and technology coherent between the vision and mission with operational programs. By looking at the above problems, the constraints of information system performance at XYZ University lies in the system and employees and the inability of the institution to formulate and describe comprehensive strategic planning and strategic planning formulation model. Therefore, the authors conduct research with the title “Performance Design of Information System Using Balanced Scorecard (BSC) and Analytical Hierarchy Process (AHP)”. Balanced Scorecard is a measure and a management system that views the performance of a business unit from four perspectives: financial perspective, customer perspective, internal business process perspective, and learning and growth perspective. Weighted results for each perspective are: customer perspective (42.8%), internal business process perspective (35.0%), growth and learning perspective (14.4%), and financial perspective (7.8%). Based on the weighting, performance evaluation is done by comparing the performance measurement result against the performance target. Performance evaluation is done by using Traffic Light System.

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