Entrepreneurship and the Public Sector

2000 ◽  
Vol 1 (3) ◽  
pp. 163-171 ◽  
Author(s):  
Nick Llewellyn ◽  
Alan Lawton ◽  
Charles Edwards ◽  
Geoff Jones
Keyword(s):  
Public Sector ◽  
Public Management ◽  
Public Services ◽  
Initial Section ◽  
Discussion Section ◽  
The Public ◽  
Entrepreneurial Behaviour ◽  
Field Notes ◽  
The Impact ◽  
The Way

This paper reports key findings from a series of structured public sector practitioner panel seminars, convened at the Open University Business School (OUBS) as part of a three-year study assessing the meaning and significance of entrepreneurship for the practice of public management. The seminars were structured around issues emerging from a detailed literature review. Reflecting the structure of the seminars, findings are presented around four themes: (a) the meaning of entrepreneurship as applied to public services; (b) the impact of entrepreneurial behaviour on traditional public service values; (c) contingencies that relate to entrepreneurial public management; and (d) outcomes of entrepreneurship. In the initial section of the paper traditional theories of the entrepreneur are contrasted with the way in which entrepreneurship has recently been linked to social, rather than individual goals. Methodology is then discussed, exploring the way in which field notes were generated and analysed. Key outcomes are then presented. The research reveals a balance between entrepreneurial behaviour and bureaucratic accountability, and a concern that public services, rather than individual goals are achieved. Entrepreneurial behaviour is found to exist across the public services, but it is recognized that there may be a core of activities that do not lend themselves to entrepreneurial behaviour. In the discussion section a number of implications emerging from the research are presented.

Pandemic effects on public service employment in Australia

2021 ◽  
pp. 103530462110560
Author(s):  
Linda Colley ◽  
Shelley Woods ◽  
Brian Head
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
Global Financial Crisis ◽  
Considerable Change ◽  
Employment Relations ◽  
Public Servants ◽  
Public Sector Employment ◽  
The Impact

The COVID-19 pandemic is sending shockwaves through communities and economies, and public servants have risen to the novel policy challenges in uncharted waters. This crisis comes on top of considerable turmoil for public services in recent decades, with public management reforms followed by the global financial crisis (GFC) leading to considerable change to public sector employment relations and a deprivileging of public servants. The research adopts the lens of the ‘public service bargain’ to examine the effects of the pandemic across Australian public services. How did Australian public service jurisdictions approach public employment in 2020, across senior and other cohorts of employees? How did this pandemic response compare to each jurisdictions’ response to the GFC a decade earlier? The research also reflects more broadly of the impact on public sector employment relations and to what extent pandemic responses have altered concepts of the diminished public service bargain or the notion of governments as model employers? JEL Codes J45

scholarly journals Evaluación ciudadana del desempeño de la Gestión Pública Municipal

2017 ◽  
Vol 7 (13) ◽  
Author(s):  
Graciela Delgadillo ◽  
Jorge Castillo
Keyword(s):  
Local Government ◽  
Public Management ◽  
Public Services ◽  
Public Information ◽  
Government Performance ◽  
Public Performance ◽  
Nuevo Leon ◽  
The Public ◽  
Nuevo León ◽  
The Impact

Key words: Access to public information, citizen’s perception, local government, public performance evaluation, public services effectivenessAbstract. This article presents the result of a study whit the objective to identify and measure the impact of the factors that the citizens uses to evaluate the public management performance in a specific territorial and temporary space in the sphere of action of local government. With a sample of 250 Mexican citizens that normally live in Guadalupe, Nuevo Leon, Mexico conformed by 126 (50,4%) women of between 23 and 73 years with a mean of 43 years old and 124 (49,6%) men of between 18 and 71 years with a mean of 38 years old,the most important findings allowed to identify the factors that mainly influence the evaluation that the citizen does about the local government performance are: the effectiveness of the public services, the honesty of the public workers and the accountability just only linked to the access of public information. The study also offers evidence that confirm variation does not exist between men and women in their way of local government performance evaluation.Palabras clave: Acceso a la información pública, desempeño de la gestión pública, efectividad de servicios públicos, gobierno municipal, percepción ciudadanaResumen. Este artículo presenta los resultados de un estudio cuyo objetivo fue el de identificar y medir el impacto de los factores que utiliza el ciudadano para evaluar el desempeño de la gestión pública en un espacio territorial y temporal especifico referido a la esfera de acción del gobierno municipal. Con una muestra de 250 ciudadanos mexicanos que habitualmente residen en Guadalupe, Nuevo León, México conformada por 126 (50.4%) mujeres de entre 23 y 73 años con una media de edad de 43 años y 124 (49.6%) hombres de entre 18 y 71 años con una media de edad de 38 años, los hallazgos más importantespermitieron identificar que los factores que mayormente influyen en la evaluación que el ciudadano hace sobre el trabajo que realiza su gobierno municipal son: la efectividad de los servicios públicos, la honestidad de los servidores públicos y la rendición de cuentas referida solo como el acceso a la información pública. El estudio ofrece también evidencia de que noexiste variación en la forma en que los hombres y las mujeres evalúan el desempeño de la gestión pública municipal.

Accountability Practices and Their Importance for the Management of Public Sector Entities

2020 ◽  
pp. 151-168
Author(s):  
Maria Cristina Ribeiro da Silva Rib Couto ◽  
Augusta da Conceição Santos Ferreira
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Public Officials ◽  
The Public ◽  
New Public ◽  
New Type ◽  
The One ◽  
Accountability Practices ◽  
The Way

New public management reflects a paradigm and orientation shift regarding the cornerstone of management in the public sector. With this new type of management, emphasis was given to accountability in order to, on the one hand, instill the need to render accounts when talking about the way decisions are taken (responsibility) and the way public resources are used (clarity) and, on the other hand, the citizens having the possibility of getting information which will allow them to make the public officials responsible. Considering the importance of accountability, this chapter was an attempt to carry out a bibliographic review, as a way of getting to know the different approaches to the concept, as well as getting to know the mechanisms that have been created in order to give explanations whether for the performance or accomplishment of a responsibility and if this is inherent to the responsibilities of the public officials.

A “New” Public Sector in the Modern Age

2021 ◽  
pp. 36-51
Author(s):  
Davide de Gennaro
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Important Process ◽  
Comprehensive Overview ◽  
The Public ◽  
Modern Age ◽  
New Public ◽  
Reform Processes ◽  
The Way

Public administrations have followed an important process of change over the past few years. Starting from the new public management (NPM) movement, the way of working, the way of interpreting work, the concept of performance, efficiency, and economy, the managerial style have changed. The objective of this chapter is to provide a comprehensive overview of the public sector reform processes of recent years and, consequently, to identify something “new” concerning the public sector. By analysing the bureaucratic model and its fall, the NPM and post-NPM reforms, and by comparing the different perspectives, the aim is to propose new challenges and a new approach for public sector.

The Importance of Accountability Practices in the Public Sector

2020 ◽  
pp. 2493-2506
Author(s):  
Maria Cristina Ribeiro da Silva Couto ◽  
Augusta da Conceição Santos Ferreira
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Public Officials ◽  
The Public ◽  
New Public ◽  
New Type ◽  
The One ◽  
Accountability Practices ◽  
The Way

The New Public Management reflects a paradigm and orientation shift regarding the cornerstone of management in the public sector. With this new type of management emphasis was given to accountability in order to, on the one hand instill the need to render accounts when talking about the way decisions are taken (responsibility) and the way public resources are used (clarity) and on the other hand the citizens having the possibility of getting information which will allow them to make the public officials responsible. Considering the importance of accountability, this chapter was an attempt to carry out a bibliographic review, as a way of getting to know the different approaches to the concept, as well as getting to know the mechanisms that have been created in order to give explanations whether for the performance or accomplishment of a responsibility and if this is inherent to the responsibilities of the public officials.

The Importance of Accountability Practices in the Public Sector

2016 ◽  
pp. 188-201
Author(s):  
Maria Cristina Ribeiro da Silva Couto ◽  
Augusta da Conceição Santos Ferreira
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Public Officials ◽  
The Public ◽  
New Public ◽  
New Type ◽  
The One ◽  
Accountability Practices ◽  
The Way

The New Public Management reflects a paradigm and orientation shift regarding the cornerstone of management in the public sector. With this new type of management emphasis was given to accountability in order to, on the one hand instill the need to render accounts when talking about the way decisions are taken (responsibility) and the way public resources are used (clarity) and on the other hand the citizens having the possibility of getting information which will allow them to make the public officials responsible. Considering the importance of accountability, this chapter was an attempt to carry out a bibliographic review, as a way of getting to know the different approaches to the concept, as well as getting to know the mechanisms that have been created in order to give explanations whether for the performance or accomplishment of a responsibility and if this is inherent to the responsibilities of the public officials.

scholarly journals Provision of Public Services in the Light of Current Global Trends

2018 ◽  
Vol 7 (2) ◽  
pp. 9-14
Author(s):  
Monika Bumbalová
Keyword(s):  
Public Sector ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Social Changes ◽  
Global Trends ◽  
The Public ◽  
New Public ◽  
Provision Of Services ◽  
Almost All

AbstractProvision of services by public sector is a concept, which has been implemented for many decades in various forms of economic arrangement. Public sector policies and public services have significant impact on almost all spheres of life including agriculture. Throughout the history, there were times with smaller and bigger importance of public sector within the economy. The conditions of public sector always depend on the actual trend applied in the sphere of public administration and public management. After the period of New Public Management accompanied by leaning away from the “public” concept, a return to stronger statehood and more intensive public sector can be seen. There are several reasons for such development, which are also called megatrends. Urbanization, demography and social changes, climate changes and development of technology belong to the most intensive ones. The presented review paper deals with the description of the mentioned trends and provides a reflexion on their influence on the public sector and provision of public services in particular.

scholarly journals Picking up the pace in public services

2014 ◽  
Vol 10 (2) ◽  
Author(s):  
Al Morrison
Keyword(s):  
Public Sector ◽  
Public Management ◽  
Management System ◽  
Public Services ◽  
The Public ◽  
Legislative Change ◽  
To Come

Following the reforms of the public management system in the 1980s, legislative change and programmes of work to develop and shape the system have occurred at various times. The work programmes have tended to come and go, with mixed success, each designed around maintaining the strengths that accountability for outputs has brought to public sector agencies while increasing the focus on achieving outcomes. 

scholarly journals Administration by Algorithm? Public Management meets Public Sector Machine Learning

2019 ◽  
Author(s):  
Michael Veale ◽  
Irina Brass
Keyword(s):  
Machine Learning ◽  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
Public Services ◽  
Political Consequences ◽  
The Public ◽  
Digital Service ◽  
Different Levels ◽  
Scholarly Attention

Public bodies and agencies increasingly seek to use new forms of data analysis in order to provide 'better public services'. These reforms have consisted of digital service transformations generally aimed at 'improving the experience of the citizen', 'making government more efficient' and 'boosting business and the wider economy'. More recently however, there has been a push to use administrative data to build algorithmic models, often using machine learning, to help make day-to-day operational decisions in the management and delivery of public services rather than providing general policy evidence. This chapter asks several questions relating to this. What are the drivers of these new approaches? Is public sector machine learning a smooth continuation of e-Government, or does it pose fundamentally different challenge to practices of public administration? And how are public management decisions and practices at different levels enacted when machine learning solutions are implemented in the public sector? Focussing on different levels of government: the macro, the meso, and the 'street-level', we map out and analyse the current efforts to frame and standardise machine learning in the public sector, noting that they raise several concerns around the skills, capacities, processes and practices governments currently employ. The forms of these are likely to have value-laden, political consequences worthy of significant scholarly attention.

scholarly journals Marketing of Public Services

2018 ◽  
Vol 51 (1-2) ◽  
pp. 60
Author(s):  
Madhavi Ayyagari ◽  
Sanjai Parahoo ◽  
Heather Lea Harvey
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Travel Behavior ◽  
Service Management ◽  
Public Services ◽  
Structural Model ◽  
The Public ◽  
Customer Perceived Value ◽  
Efficiency And Effectiveness ◽  
The Impact

Public services are provided by government and have been traditionally supply-oriented. Changing citizen expectations put pressure on government agencies and public sector organizations to be accountable for efficiency and effectiveness. Further, the quest to enhance international competitiveness by ranking high in the echelons of world’s best governments, led to the adoption of proven marketing philosophy and methodologies in the domain of public service as well. The present study aims at examining the impact of Service quality, Reputation and Consumer Engagement on Customer Perceived Value, Satisfaction and Loyalty for an important public service viz., Dubai Metro which operated in an intensely competitive market. The study aimed at developing and empirically testing a structural model of travel behavior based on variables such as satisfaction, value, quality, reputation and engagement that have been found to drive loyalty in various industry settings. An understanding of the drivers of satisfaction contributes to the government’s aim of delivering services that rival the best in the private sector; contributes to the neglected public service context in the service management literature and captures insights that help the shift to service-dominant thinking within the public sector.

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