Pandemic effects on public service employment in Australia

2021 ◽  
pp. 103530462110560
Author(s):  
Linda Colley ◽  
Shelley Woods ◽  
Brian Head
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
Global Financial Crisis ◽  
Considerable Change ◽  
Employment Relations ◽  
Public Servants ◽  
Public Sector Employment ◽  
The Impact

The COVID-19 pandemic is sending shockwaves through communities and economies, and public servants have risen to the novel policy challenges in uncharted waters. This crisis comes on top of considerable turmoil for public services in recent decades, with public management reforms followed by the global financial crisis (GFC) leading to considerable change to public sector employment relations and a deprivileging of public servants. The research adopts the lens of the ‘public service bargain’ to examine the effects of the pandemic across Australian public services. How did Australian public service jurisdictions approach public employment in 2020, across senior and other cohorts of employees? How did this pandemic response compare to each jurisdictions’ response to the GFC a decade earlier? The research also reflects more broadly of the impact on public sector employment relations and to what extent pandemic responses have altered concepts of the diminished public service bargain or the notion of governments as model employers? JEL Codes J45

scholarly journals E-Government dengan Pemanfaatan Web OpenSID dalam Pelayanan Publik di Nagari Tanjung Haro Sikabu-kabu Padang Panjang

2019 ◽  
Vol 8 (1) ◽  
pp. 24
Author(s):  
Hazid Jalma ◽  
Roni Ekha Putera ◽  
Kusdarini Kusdarini
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Web Application ◽  
Public Services ◽  
Implementation Process ◽  
Sampling Technique ◽  
Population Data ◽  
Purposive Sampling ◽  
Qualitative Descriptive ◽  
The Impact

As a form of e-Government development initiative, Nagari Tanjung Haro Sikabu-kabu Padang Panjang has an initiative in the form of using the OpenSID web application. But in its implementation, there are still shortcomings and problems in the OpenSID implementation process. This research was conducted using qualitative descriptive methods. Data were collected through interviews with respondents selected based on purposive sampling technique, documents on the use of OpenSID web and observing the use of OpenSID web on improving public services. The study show that the use of the OpenSID web in improving public services has gone well, can be seen from the dimensions of public sector web analysis. Utilization of the OpenSID web has various information and is managed well with the PPID. The impact of public services that can be felt from the use of the OpenSID web is to easily obtain nagari information, information on public service processes and public services that can be resolved quickly because of population data that already exists on the OpenSID server. However, the utilization of the OpenSID website is still not running optimally. This is because some of the information contained in the content is non-updated information and some information does not yet exist.Sebagai bentuk inisiatif pengembangan e-Government, Nagari Tanjung Haro Sikabu-kabu Padang Panjang memiliki inisiatif dalam bentuk menggunakan aplikasi web OpenSID. Namun dalam implementasinya, masih ada kekurangan dan masalah dalam proses implementasi OpenSID. Penelitian ini dilakukan dengan menggunakan metode deskriptif kualitatif. Data dikumpulkan melalui wawancara dengan responden yang dipilih berdasarkan teknik purposive sampling, dokumen tentang penggunaan web OpenSID dan mengamati penggunaan web OpenSID untuk meningkatkan layanan publik. Studi ini menunjukkan bahwa penggunaan web OpenSID dalam meningkatkan layanan publik telah berjalan dengan baik, dapat dilihat dari dimensi analisis web sektor publik. Pemanfaatan web OpenSID memiliki berbagai informasi dan dikelola dengan baik dengan PPID. Dampak dari layanan publik yang dapat dirasakan dari penggunaan web OpenSID adalah dengan mudah mendapatkan informasi nagari, informasi tentang proses layanan publik dan layanan publik yang dapat diselesaikan dengan cepat karena data populasi yang sudah ada di server OpenSID. Namun, pemanfaatan situs web OpenSID masih belum berjalan optimal. Ini karena beberapa informasi yang terkandung dalam konten adalah informasi yang tidak diperbarui dan beberapa informasi belum ada.

scholarly journals Strategies to Improve the Competence of Public Service Officials In Nigeria

2014 ◽  
Vol 3 (4) ◽  
pp. 15
Author(s):  
Bernard Oladosu Omisore
Keyword(s):  
Public Sector ◽  
Human Resource Development ◽  
Public Service ◽  
Public Management ◽  
Global Economy ◽  
Public Services ◽  
Well Being ◽  
Temporary Employment ◽  
Global Integration ◽  
Goods And Services

Public services play a central role in the well-being, sustainability and growth of communities, cities, and nations. Nigeria’s quest to attain the United Nation’s Millennium Development Goals (MDGs) will be a mirage without the public officers taking the driving seat to lead the process. Improvement in the capacity and ability of public service officials can be harnessed to improve a range of public services (e.g. health, policing, education, environment, local government, policy-making, etc.). The changing global economy, technology, politics, and increased expectations for government performance demand new attention to the complex set of public skills and capacity. Public officials are experiencing intense pressures emanating from increasing global integration - economic, political, social and cultural.New technology, new ways of organizing work, new means of delivering services and an increasing reliance on temporary employment have redefined the nature of public service. Meeting all these challenges requires a unique combination of knowledge, skills, abilities, traits and behaviours, effective human resource development policies and strategies to nurture those competencies. Against the background problems of persistent low performance of the Nigerian Public Service and the inability of the sector to deliver efficient and effective public goods and services, the Obasanjo civilian administration (1999 – 2007) identified the need for a more comprehensive and wide-ranging public sector reforms as part of its overall development framework.The success of the plethora of reform programmes of the federal government of Nigeria will largely depend on the quality of its workforce (public officers) that is statutorily charged with the responsibility to analysing, implementing, monitoring and evaluating policies and programmes of government. For example, if the service fails to deliver to certain standards, a country can lose its competitiveness, lose its direct investments and can lose its talented individuals to other countries (brain drain). While the choices are not always this simple, the ramifications and repercussions of a non-performing public sector are great in its impact and implications to the nation, its people, and its economy. To be able to deliver such levels of service, on the current scale and complexity, the fundamental personal qualities of those who deliver the service becomes imperative and vital.The objective of this paper is to identify strategies for improving the competence of public service officials in Nigeria with a view to moving public management beyond bureaucracy and promote greater economy, efficiency and effectiveness in public service delivery.

Entrepreneurship and the Public Sector

2000 ◽  
Vol 1 (3) ◽  
pp. 163-171 ◽  
Author(s):  
Nick Llewellyn ◽  
Alan Lawton ◽  
Charles Edwards ◽  
Geoff Jones
Keyword(s):  
Public Sector ◽  
Public Management ◽  
Public Services ◽  
Initial Section ◽  
Discussion Section ◽  
The Public ◽  
Entrepreneurial Behaviour ◽  
Field Notes ◽  
The Impact ◽  
The Way

This paper reports key findings from a series of structured public sector practitioner panel seminars, convened at the Open University Business School (OUBS) as part of a three-year study assessing the meaning and significance of entrepreneurship for the practice of public management. The seminars were structured around issues emerging from a detailed literature review. Reflecting the structure of the seminars, findings are presented around four themes: (a) the meaning of entrepreneurship as applied to public services; (b) the impact of entrepreneurial behaviour on traditional public service values; (c) contingencies that relate to entrepreneurial public management; and (d) outcomes of entrepreneurship. In the initial section of the paper traditional theories of the entrepreneur are contrasted with the way in which entrepreneurship has recently been linked to social, rather than individual goals. Methodology is then discussed, exploring the way in which field notes were generated and analysed. Key outcomes are then presented. The research reveals a balance between entrepreneurial behaviour and bureaucratic accountability, and a concern that public services, rather than individual goals are achieved. Entrepreneurial behaviour is found to exist across the public services, but it is recognized that there may be a core of activities that do not lend themselves to entrepreneurial behaviour. In the discussion section a number of implications emerging from the research are presented.

scholarly journals Introduction to the Themed collection: Public sector employment relations in turbulent times

2022 ◽  
pp. 103530462110725
Author(s):  
Michael O’Donnell ◽  
Sue Williamson ◽  
Michael Johnson
Keyword(s):  
Public Sector ◽  
Employment Relations ◽  
Public Servants ◽  
Sector Reform ◽  
Jel Codes ◽  
The Public ◽  
Public Sector Employment ◽  
Turbulent Times ◽  
The Relationship ◽  
Conditions Of Employment

We introduce a themed collection of articles examining how the public sector has responded to, and been impacted by, the COVID-19 crisis. Although the pandemic has affected the roles, functions, economies, governance and structures of public sectors, this themed collection focuses on public sector employment relations. Authors examine significant areas which have been subject to accelerated change stemming from the pandemic. Building on decades of public sector reform, these changes impact public sector enterprise bargaining, terms and conditions of employment, working arrangements and practices, and the relationship between public servants and their employer. The articles in this collection provide important insights into the longer-term influences of the COVID-19 pandemic for public sector workforces. The collection also raises questions around whether the positive lessons from this crisis can be sustained to help manage serious crises in the future, or whether the public sector will slip back into a state of unpreparedness. JEL Codes: J45, J5, J81

scholarly journals Marketing of Public Services

2018 ◽  
Vol 51 (1-2) ◽  
pp. 60
Author(s):  
Madhavi Ayyagari ◽  
Sanjai Parahoo ◽  
Heather Lea Harvey
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Travel Behavior ◽  
Service Management ◽  
Public Services ◽  
Structural Model ◽  
The Public ◽  
Customer Perceived Value ◽  
Efficiency And Effectiveness ◽  
The Impact

Public services are provided by government and have been traditionally supply-oriented. Changing citizen expectations put pressure on government agencies and public sector organizations to be accountable for efficiency and effectiveness. Further, the quest to enhance international competitiveness by ranking high in the echelons of world’s best governments, led to the adoption of proven marketing philosophy and methodologies in the domain of public service as well. The present study aims at examining the impact of Service quality, Reputation and Consumer Engagement on Customer Perceived Value, Satisfaction and Loyalty for an important public service viz., Dubai Metro which operated in an intensely competitive market. The study aimed at developing and empirically testing a structural model of travel behavior based on variables such as satisfaction, value, quality, reputation and engagement that have been found to drive loyalty in various industry settings. An understanding of the drivers of satisfaction contributes to the government’s aim of delivering services that rival the best in the private sector; contributes to the neglected public service context in the service management literature and captures insights that help the shift to service-dominant thinking within the public sector.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals At the centre or in control? Central agencies in search of new identities

2008 ◽  
Vol 4 (2) ◽  
Author(s):  
Richard Norman
Keyword(s):  
New Zealand ◽  
Public Sector ◽  
Public Management ◽  
Public Services ◽  
High Water ◽  
Management Model ◽  
Public Sector Reform ◽  
Sector Reform ◽  
High Water Mark ◽  
Reinventing Government

The New Zealand public management model is a product of 1980s and 1990s enthusiasm for replacing hierarchy and centralised bureaucracies with contracts and market-like methods for delivering public services. Fervour for change from tradition is illustrated by the titles of these books published in 1992, a high-water mark for public sector reform in New Zealand: Liberation Management (Peters, 1992), Reinventing Government (Osborne and Gaebler, 1992) and Breaking through Bureaucracy (Barzelay, 1992).

scholarly journals Corporate succession practices: A public sector perspective

2016 ◽  
Vol 13 (4) ◽  
pp. 441-446
Author(s):  
Nomalinge Amelia Pita ◽  
Chengedzai Mafini ◽  
Manilall Dhurup
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Succession Planning ◽  
Quantitative Research ◽  
Public Services ◽  
Turnover Intentions ◽  
Pearson Correlation ◽  
Service Employees ◽  
Intentions To Leave ◽  
The Public

In today’s globally competitive and modern environments, organisational future plans often fail due to the lack of succession planning. Literature has shown that in most public services, very little is done to transfer employee skills before they leave the organisation, which largely is attributed to the lack of proper corporate succession planning. This study examined the association between corporate succession planning practices, internal succession barriers and intentions to leave within a public service in South Africa. The study was inspired by the absence of documented evidence of corporate succession planning initiatives, the barriers to succession planning and turnover intentions of employees in the public sector in the South African context. The study is located within a quantitative research paradigm in which a three-section structured questionnaire was administered to a sample of 243 public service employees. Two factors; namely, replacement planning and employee development/grooming were extracted using exploratory factor analysis. The Pearson correlation coefficient showed that corporate succession planning practices and internal succession barriers are negatively related to intentions to leave in the public service. Regression analysis showed that replacement planning and employee grooming are predictors of intention to quit. The results of the study are significant in that they facilitate the development as well as the effective implementation of succession planning initiatives that enable public services to improve human resource practices and counter any existing barriers to internal succession.

Sign in / Sign up

Export Citation Format

Share Document