scholarly journals Quality of Governance and Ethical Public Service Delivery (PSD) in Developing Countries

2015 ◽  
Vol 6 (3) ◽  
Author(s):  
Jean-Claude Garcia-Zamor
Keyword(s):  
Developing Countries ◽  
Service Delivery ◽  
Public Service ◽  
Public Service Delivery ◽  
Quality Of Governance

scholarly journals A STUDY ON GOVERNANCE AND DEVELOPMENT IN BODOLAND TERRITORIAL AREA DISTRICTS OF ASSAM IN INDIA

2019 ◽  
Vol 7 (6) ◽  
pp. 206-220
Author(s):  
Nicodim Basumatary ◽  
Bhagirathi Panda
Keyword(s):  
Economic Development ◽  
Service Delivery ◽  
Public Service ◽  
Political Institutions ◽  
Urban Areas ◽  
Fine Tuning ◽  
Public Service Delivery ◽  
Efficient System ◽  
Quality Of Governance

Purpose of the study: The study examines the relationship between the quality of governance and level of development in the Bodoland Territorial Area District (BTAD) of Assam in India. It also assesses which dimensions of governance influence the level of development. Methodology: The study is based on the data collected from a field survey of 400 households in both rural and urban areas of BTAD. Important dimensions pertaining to measuring the quality of governance is a broad manifestation in several institutions such as Political, Legal and Judicial, Administration and Public service delivery, and Economic and Social. Similarly, we measure development in terms of economic, social and empowerment dimensions. The study uses statistical techniques of Correlation and CHAID analysis. Main findings: The study finds that the quality of governance is critical to development. Amongst other factors, efficient system and management of political institutions and effective administration and public service delivery is the key to enhancement of economic development. Social Implications: The study depicts disparity with respect to social and economic space; and suggests inclusive participation in political and fine-tuning in the front of administration and delivery of public services. Originality/Novelty of the study: The study brings out the dynamics of deficit of governance and its impact on economic development at the level of the sub-national state. It further confirms and substantially contributes to the literature on development – governance nexus.

The Dynamics of Failing Service Delivery in Nigeria and Ghana

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Mary S Mangai
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Strong Relationship ◽  
Government Performance ◽  
Public Service Delivery ◽  
Sub Saharan ◽  
Donor Agencies ◽  
Made In

This article compares the quality of service delivery in Nigeria and Ghana in the areas of healthcare, food provision and access to clean water and sanitation. Its first finding is that public service delivery in the two countries has been perceived as inadequate and deteriorating for over a decade. Therefore, this paper concludes that Nigeria and Ghana are lagging behind in the provision of basic public services for their citizens and need to re-orient their service delivery. Governments in sub-Saharan countries are working with donor agencies at the forefront of combating poverty through a number of interventions to improve the delivery of public services. Notwithstanding these good intentions, few results have been achieved so far, especially considering the massive investment made in attempts to reduce poverty in this region. The outcomes of this research suggest a strong relationship between household satisfaction and problems experienced in service delivery in these areas. They also show that satisfaction with public service delivery involves more than government performance. Political, geographical and demographic factors are also important predictors.

Pathways to strengthen the quality of public service delivery in Uganda: Barazas as citizen advocacy forums

2019 ◽  
Author(s):  
Bjorn Van Campenhout ◽  
Leocardia Nabwire ◽  
Wilberforce Walukano ◽  
Nassul Ssentamu Kabunga ◽  
Emmanuel Bizimungu ◽  
...  
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Service Delivery

scholarly journals “Our Lives Are Affected by Government Agencies”: Citizens’ Perception Survey as a Measure of Public Service Efficiency in Ghana

SAGE Open ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 215824402093590
Author(s):  
Bernard Gumah ◽  
Maxwell A. Aziabah
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Human Life ◽  
Public Service Delivery ◽  
Services Delivery ◽  
Measuring Efficiency ◽  
Analytic Design ◽  
The Impact

Efficiency in public service delivery is critical in enhancing and improving the quality of citizens’ lives. Conversely, inefficient public service delivery has profound adverse effects on the quality of citizens’ lives. In the theory of public services efficiency, direct citizens’ surveys are a useful tool for measuring efficiency in public services. Our core consideration is the impact on human life, which is viewed as a function of the efficiency of public services delivered. We rely on the Ghana Living Standards Survey data to show that analytic leverage can be gained in gauging public perceptions of public services delivery using a perception index through the application of a comparative analytic design. Our results show that differences exist in the perceptions of efficiency and inefficiency among essential and auxiliary services, and such differences have also been found to mirror the spatio-economic attributes of citizens. We argue that public services can positively affect lives through a combination of policy measures spanning increased fight against corruption, improved funding, enhanced monitoring, and increased institutional capacity for improved expansion in physical presence, quality, and the visibility of public services.

scholarly journals Perceived Influence of Performance Standard on Quality Public Service Delivery in National Government Administration in Elgeyo Marakwet County, Kenya

2021 ◽  
Vol 3 (1) ◽  
pp. 116-127
Author(s):  
Kibet Rodgers Sirkoi ◽  
Peter Omboto ◽  
Richard Musebe
Keyword(s):  
Quality Of Service ◽  
Service Delivery ◽  
Performance Appraisal ◽  
Public Service ◽  
Performance Standards ◽  
National Government ◽  
High Quality ◽  
Public Service Delivery ◽  
Government Administration

The provision of high-quality public service has for a long time been a challenge, especially in developing nations. There is an outcry of poor service provision in the public sector. This necessitated the government to implement performance appraisal which is an integral component of performance management strategy for the achievement of high quality of service delivery. The paper determined the perceived influence of performance standards on quality public service delivery in the National Government Administration in Elgeyo Marakwet County, Kenya. This study was anchored on Goal setting theory. An Explanatory research design was used. The study targeted a population of 219 National Government Administrative Officers (NGAOs) which yielded a sample of 141 respondents. The research utilised a stratified sampling technique while closed-ended questionnaires were used to collect data. The validity and reliability of questionnaires were realised through conducting a pilot study, Cronbach Alpha tests and guidance from research study supervisors. Mean and standard deviation was calculated, while multiple regression analysis (MRA) was used for inferential statistics. The t-test statistics was used to test the hypotheses of the study at a 5% significant level, while the f-test was applied to test the relationship between performance appraisal and quality public service delivery at a 5% significant level. The study finding revealed that performance standards had significant influence on quality of service deliver (β2 = .161; p = .046 < .05). The study concluded that performance standards influenced quality public service delivery in National Government Administration in Elgeyo Marakwet County, Kenya. The study recommends that National Government Administration should fully implement all the stages and stick to requirements of performance appraisal to achieve the provision of high-quality public service delivery. The study suggests further studies be done on performance-based compensation.

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