The Moderating Effect of Age, Gender and Educational Level on Relationship between Emotional Intelligence and Job Satisfaction : An Analysis of the Banking Sector of Pakistan

2018 ◽  
Vol 13 (3) ◽  
pp. 4-12 ◽  
Author(s):  
Naseer Mohammad ◽  
Shazia Akhtar ◽  
Mohammad Khalil Ur Rahman
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Educational Level ◽  
Banking Sector ◽  
Moderating Effect ◽  
Effect Of Age

Impact of Age on Pay Satisfaction and Job Satisfaction Leading to Turnover Intention: A Study of Young Working Professionals in India

2011 ◽  
Vol 36 (4) ◽  
pp. 353-363 ◽  
Author(s):  
Rajashik Roy Choudhury ◽  
Varun Gupta
Keyword(s):  
Job Satisfaction ◽  
Turnover Intention ◽  
Turnover Intentions ◽  
Negative Relationship ◽  
Moderating Effect ◽  
Pay Satisfaction ◽  
The Relationship ◽  
Effect Of Age ◽  
Insight Into ◽  
Study Offer

In this study, the authors contribute insight into the relationship between pay satisfaction and turnover intention as well as between job satisfaction and turnover intention amongst young Indian professionals by segregating the respondents into two groups based on the median age. Data were collected from 230 working Indian executives, having median age of 25, from various industries such as Information Technology, Public Sector Units, Pharmacy, and Fast Moving Consumer Goods where they expressed their views on turnover intentions, job satisfaction & pay satisfaction in their respective organizations. The results revealed the negative relationship between turnover intention and job satisfaction and also between turnover intention and pay satisfaction. However, when age is introduced as a variable having a moderating effect on the above relationships, it was noticed that pay satisfaction is more significant than job satisfaction when it comes to intention to quit a job for employees who are relatively experienced having an age greater than the median age of 25; whereas, for employees less than the median age, turnover intention is driven more by job satisfaction than pay satisfaction. Findings from this study offer important implications for theory & research in turnover intention driven by factors like pay satisfaction and job satisfaction with the moderating effect of age of employees.

Incivility, satisfaction and turnover intention of tourist hotel chefs

2019 ◽  
Vol 31 (5) ◽  
pp. 2034-2053 ◽  
Author(s):  
Hsi-Tien Chen ◽  
Chih-Hung Wang
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Turnover Intention ◽  
Workplace Incivility ◽  
Moderating Effect ◽  
Negative Effects ◽  
Content Type ◽  
Positive Effects ◽  
The Relationship ◽  
Structured Questionnaire

Purpose This study examines the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, emotional intelligence is taken as the moderating variable on the relationships between workplace incivility and job satisfaction and workplace incivility and turnover intention. Design/methodology/approach Tourist hotel chefs were invited to participate in this study using purposive sampling, and a structured questionnaire was administered to carry out the investigation on tourist hotel chefs. Findings The results show that workplace incivility has negative effects on job satisfaction and casts positive effects on turnover intention through job satisfaction. Emotional intelligence has a significant moderating effect on the relationship between workplace incivility and job satisfaction. Originality/value This study firstly demonstrated the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, the moderating effect of emotional intelligence on the relationship between workplace incivility and job satisfaction was also validated.

Influence of Emotional Intelligence on Employee Satisfaction: An Empirical Study of Banking Sector

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Prabhjot Kaur Mahal
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Employee Satisfaction ◽  
Banking Sector ◽  
Employee Performance ◽  
Satisfaction Scale ◽  
Intelligence Scale ◽  
Northern India ◽  
Service Sectors ◽  
The Relationship

This study explores the relationship between emotional intelligence and employee satisfaction among executives working in service sectors in northern India including Delhi/NCR. Information was gathered, using three instruments, from a sample of 120 managers, by using the emotional intelligence scale developed by Chadha and Singh (2001) and job satisfaction scale developed by Harris (2000). It was found that there is a very strong significant linear relationship between emotional intelligence and employee satisfaction. This research therefore adds a new dimension to employee performance, leadership and emotional intelligence, since no similar study has been conducted.

scholarly journals The Impact of Organisational Factors on Organizational Commitment at the Arab Bank in Jordan

2018 ◽  
Vol 14 (7) ◽  
pp. 26
Author(s):  
Abdullah Abbas Al-khrabsheh ◽  
Ahmed Kh. Muttar ◽  
Omar Rabeea Mahdi ◽  
Islam A. Nassar ◽  
Sakher A.I AL-Bazaiah
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Regression Analysis ◽  
Organizational Commitment ◽  
Multiple Regression Analysis ◽  
Banking Sector ◽  
Organizational Factors ◽  
Organisational Commitment ◽  
Organisational Factors ◽  
The Impact

This study aims to examine the impact of emotional intelligence and job satisfaction on organisational commitment. Data are collected from sample of 102 employees working in the Arab Bank which is a one of the most important bank in Jordan. The multiple regression analysis is used to analyze the proposed hypotheses. The results indicate that emotional intelligence and job satisfaction have strong and positive impacts on organizational commitment. Lastly, the implications of this study provided support for the scholars of organizational factors, particularly in banking sector.

Emotional Intelligence Model for Managers in Turkish Banking Sector and an Application

2015 ◽  
pp. 34-50
Author(s):  
Burcu Hacıoğlu ◽  
Pelin Şahin Yarbağ ◽  
Ümit Hacıoğlu ◽  
Hasan Dinçer ◽  
Türker Tuğsal
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Interpersonal Relationships ◽  
Social Intelligence ◽  
Banking Sector ◽  
Interpersonal Relationship ◽  
Automotive Electronics ◽  
Banking And Finance ◽  
Control Factors ◽  
Research Findings

This chapter explores the relationship between the emotional intelligence talents of bank and finance managers and employee job satisfaction. The chapter proceeds as follows: First, the authors carefully reiterate the theoretical review of job satisfaction and emotional intelligence literature. Second, the authors present the methodology, conception of the research, assumptions and limitations, measuring tools, surveys and research hypothesis used in their research. Third, the authors discuss their research findings. Finally, their research conclusions are presented. With regard to the appropriate estimation technique-regression analysis, the authors findings have demonstrated that interpersonal relationship has a significant impact on job satisfaction in the banking and finance sector. Contrarily, there is not any significant relationship between social intelligence and commitment to workplace in the banking, finance, education, computer, health, textile, automotive, electronics, or packing sectors. The contribution of this research shows that the social intelligence factor affects interpersonal relationships, working conditions and impulse control factors of banking and finance managers both directly and intensely.

Effects of internal marketing on job satisfaction in the banking sector

2019 ◽  
Vol 37 (5) ◽  
pp. 1313-1333 ◽  
Author(s):  
Emerson Wagner Mainardes ◽  
Lázaro Silva Rodrigues ◽  
Aridelmo Teixeira
Keyword(s):  
Job Satisfaction ◽  
Work Engagement ◽  
Structural Equation ◽  
Banking Sector ◽  
Intention To Leave ◽  
Internal Marketing ◽  
Moderating Effect ◽  
Equation Modeling ◽  
Content Type ◽  
The Relationship

Purpose The purpose of this paper is to verify the relationship of job satisfaction in the banking sector with its antecedent constructs (financial rewards and psychological rewards) and the mediating role of internal marketing in this relationship and to verify the relationship between job satisfaction in the banking sector and its consequent constructs (work engagement and the intention to leave) and the moderating effect of internal marketing on this relationship. Design/methodology/approach The paper adopts a quantitative, descriptive, cross-sectional research methodology. Data are collected through an online questionnaire, which involves 355 bank employees. Partial least squares–structural equation modeling is used to verify the predicted relationships. Findings The results show that internal marketing tends to mediate the relationship between financial rewards and job satisfaction and the relationship between psychological rewards and job satisfaction. Internal marketing presents a moderating effect on the relationship between job satisfaction and work engagement, but internal marketing does not moderate the relationship between job satisfaction and the intention to leave the bank. Originality/value This study expands the understanding of the scope of internal marketing by exploring its mediating and moderating effects on the interactions among the behaviors of banking sector employees.

scholarly journals Does our cognitive empathy diminish with age? The moderator role of educational level

2021 ◽  
pp. 1-8
Author(s):  
María José Gutiérrez-Cobo ◽  
Rosario Cabello ◽  
Alberto Megías-Robles ◽  
Raquel Gómez-Leal ◽  
Simon Baron-Cohen ◽  
...  
Keyword(s):  
Emotional Intelligence ◽  
Educational Level ◽  
Cognitive Reserve ◽  
College Education ◽  
Cognitive Empathy ◽  
Age Related ◽  
Moderator Role ◽  
The Relationship ◽  
Effect Of Age

ABSTRACT Introduction: The literature has demonstrated how the relationship between cognitive or emotional intelligence and age exhibits an inverted-U-shape and that this decline can be mitigated by an individual’s cognitive reserve (CR). Rather less is known, however, about the pattern of changes in cognitive empathy or the ability to recognize the thoughts or feelings of others. Objectives: The aim of the present study was firstly to analyze the effect of age, gender, and CR (measured through educational level), on the capacity to show cognitive empathy. Secondly, we aimed to evaluate what type of relationship—linear or quadratic—exists between age and cognitive empathy. We finally aimed to analyze the moderator role of educational level on the relationship between age and cognitive empathy. Participants: Totally, 902 Spanish adults aged between 18 and 79 years (M = 43.53, SD = 11.86; 57% women). Measurements: Participants were asked to indicate their educational level (primary, high school, or college education) and their cognitive empathy was assessed using the Eyes test. Results: Women scored higher than men on cognitive empathy. Participants with a college education had higher scores on cognitive empathy than those with a lower educational level. Additionally, the relationship between age and cognitive empathy fit an inverted-U-shaped curve, consistent with the data found for cognitive and emotional intelligence. Finally, the age-related decrease in cognitive empathy appeared to be mitigated by a higher educational level, but only in those individuals aged 35 years and above. Limitations and clinical implications are discussed.

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