Culture: nations, banks and the organisation of power and social life
With this chapter the book shifts from the contextualisation of the original study to the close examination of that study and its data. It presents ethnographic data on the discourses in the Bank relating to the ideas of national and organisational cultures. It examines how staff members compared and contrasted the cultures of the two merging organisations, Halifax and Bank of Scotland, and how they construed the differences between Scottishness and Englishness, especially in terms of culturally encoded notions of ‘diffidence’ and ‘confidence’. It shows how all these notions of culture became bound up with the making sense of the tensions engendered by the merger and the general direction of organisational change. A ‘conceptual interlude’ in the middle of the chapter explores the social science concept of culture, arguing that this tends to be too narrow and ideational, and insufficiently attuned to the organisation of power in the generation of culture.