scholarly journals ANALISIS PENGARUH FAKTOR ORGANISASI DAN FAKTOR INDIVIDU TERHADAP KUALITAS PELAYANAN PUSKESMAS STUDI PADA PUSKESMAS KECAMATAN KEDAWUNG KABUPATEN SRAGEN - PROVINSI JAWA TENGAH

2018 ◽  
Vol 18 (1) ◽  
Author(s):  
Karno . ◽  
Isbandi Rukminto Adi ◽  
Bambang Shergi Laksmono
Keyword(s):  
Health Service ◽  
Health Services ◽  
Community Health ◽  
Health Center ◽  
Central Government ◽  
Health Centre ◽  
Individual Factor ◽  
Public Health Centre ◽  
Quality Of Health Services

<p>The research object is the quality of health service organized by Public Health Centre (PHC) in Kedawung District, Sragen Regency, Central of Java Province. Based on the discussion of the results obtained by the conclusion, that there is a positive and significant influence between Organization Factors and Individual Factor toward Quality of Health Services organized by Kedawung PHC. Thus the hypothesis being tested eight acceptable. Thus it can be stated that the Organization Factors and Individual Factor are factors that determine the quality of health services organized by kedawung Community Health Center in Sragen regency.The research finding is a new model of health service with the title “ Health Service Assurance Model”. The model was developed from a new concept and construction with 13 factors, namely (1) Resources Services, (2) Accountability Services Fund, (3) Organization Skills Service, (4) Demotivator Services, (5) Extroversion Services, (6) Orientation Task Leadership services, (7) Orientation Relationship Leadership services, (8) Orientation Changes Leadership Services, (9) Human Resources Information Services, (10) Information Technology Services, (11) Relations Information Service, (12) Procedures Service, and (13) Technical Services.Research conclusion, the overall hypothesis is accepted and its relations positive and significant. Finally found is Model of Health Services Assurance . Performance of health services PHC Kedawung very good. Suggestions for Central Government, Local Government, and Management Health Center Kedawung that 13 factors can be used as norms, standards, procedures and criteria in the community health services.</p>

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals Patient Perspectives on Quality of Health Services in Mulyorejo Public Health Centre

2021 ◽  
Author(s):  
Eranio Ramadansa Berlian ◽  
Endang Sri Redjeki ◽  
Dian Mawarni
Keyword(s):  
Public Health ◽  
Health Services ◽  
Health Centre ◽  
Patient Perspectives ◽  
Primary Data ◽  
Average Score ◽  
Public Health Centre ◽  
Number Of Patients ◽  
Quality Of Health Services

The quality of service of a healthcare facility has a direct impact on the community’s perception of it, which can be seen from the level of patient visits. Mulyorejo is one of the 15 public health centres in Malang city with one type of service facility – the general clinic. According to the health profile data of Malang city, in 2017, the number of outpatient visits at Mulyorejo Public Health Centre was 28,462, which increased to 43,101 in 2018. However, based on secondary data that has been obtained, from January to September 2019, the number of patients visiting the Mulyorejo Public Health Centre decreased. This research is a descriptive study with a quantitative approach and a sample size of 70 people, selected through the incidental sampling technique. The data source used is the primary data obtained directly from the distribution of the modified HCAHPS (hospital consumers assessment of healthcare providers and systems) questionnaire to respondents. Based on the final results, the average score on the quality of health services at the Mulyorejo Public Health Centre based on the perceptions of the general poly-patients at the Mulyorejo Public Health Centre was rated “b,” which means that the quality of health services at the Mulyorejo Public Health Centre is good. Keywords: quality of health services, patient perspectives, public health centre

scholarly journals THE RELATIONSHIP BETWEEN THE QUALITY OF HEALTH SERVICES REGARDING THE LEVEL OF PATIENTS SATISFACTION PATIENTS IN THE PUSKESMAS SINDANG BARANG BOGOR

2020 ◽  
Vol 11 (2) ◽  
pp. 81-90
Author(s):  
Deden Deden Nurjaman
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
The Relationship

Based on the results of a preliminary study conducted on January 15, 2018 regarding the level of patient satisfaction with the quality of care at Sindang Barang Community Health Center in January 2018 out of 10 patients interviewed, 7 patients expressed dissatisfaction with the realible and responsive service quality at Sindang Barang Health Center and 3 other patients stated satisfied with the realible and responsive services available at the Sindang Barang Health Center. Of the 7 patients who expressed dissatisfaction with the Sindang Barang Community Health Center services 6 of them stated that the quality service of Sindang Barang Public Health Center was less than the five service quality (tangible, realible, responsive, assurance, empathetic) and 1 patient said from the five good quality services (tangible, realible) , responsive, assurance, empathy).This research was conducted at the Sindang Barang Health Center in Bogor Regency. The purpose of this study was to determine the relationship between the quality of health services and the level of outpatient satisfaction at the Sindang Barang health center in Bogor regency in 2018. The type of research the researchers conducted was analytic research with a quantitative analysis method with a cross sectional design. The results in this study are known as kendall’s tau results, namely p value = 0,000 which means that the p value ≤ 0.05 Ho is rejected, Ha is accepted so there is a relationship between service quality and outpatient satisfaction in Sindang Barang Health Center in 2018.

scholarly journals Provider-Related Predictors of Utilization of University Health Services in Nigeria

1970 ◽  
Vol 29 (2) ◽  
Author(s):  
Olumide ABIODUN ◽  
Faithman OVAT ◽  
Oluwatosin OLU-ABIODUN
Keyword(s):  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Health Facility ◽  
Waiting Time ◽  
Related Factors ◽  
Mortality And Morbidity ◽  
Process Indicators ◽  
The University

BACKGROUND: The utilization of health services is an important policy concern in most developing countries. Many staff and students do not utilize the health services within the university system despite the availability of good quality services. This study investigated the provider-related factors related to utilization of university health service by staff and students in a privately owneduniversity in Nigeria.METHODS: The perception of the quality of a university health service was investigated among a cross-section of 600 university staff and students who were selected by a stratified random sampling scheme. A self-administered questionnaire-based study was conducted. The structure, process and output predictors of utilization of the university health facility were assessed. Data analysis was carried out using Stata I/C 15.0.RESULTS: The average age of the participants was 22.93±7.58 years. About two-thirds of them did not have opinion about the mortality and morbidity rates at the university health center. Significant proportions of the participants reported good perceptions about the structure and process quality of service indicators. Utilization of the university health center was predicted by some structure and process indicators namely; the availability/experience of staff (AOR 2.44; CI 1.67-3.58), the organization of healthcare (AOR 1.64; CI 1.11-2.41), the continuity of treatment (AOR 1.74; CI 1.12-2.70) and the waiting time (AOR0.41; CI 0.28-0.61).CONCLUSION: The utilization of university health services was predicted by availability/experience of staff, the organization of healthcare, the waiting time and the continuity of care. The structure-process-outcome approach discriminates between the students and staff who utilize the university health center and those who donot. It also suggests a complex interplay of factors in the prediction of choice of a health facility.

scholarly journals Analysis Impact of Increase in Participants BPJS Class Iii on Quality of Health Services

2021 ◽  
Vol 2 (5) ◽  
pp. 792-801
Author(s):  
Ivan Armawan
Keyword(s):  
Health Services ◽  
Quantitative Research ◽  
Health Centre ◽  
Class Iii ◽  
Study Results ◽  
Health Centres ◽  
Quality Of Health Services ◽  
Design Case Study ◽  
The City

Abstract: The type of this research is a quantitative research design case study. Analysis was done on the participants BPJS've been me at the health centre and hospital in the city of Balikpapan. Subjects were Participants of BPJS Health Class III have been using BPJS card class III at the service of health centres and hospitals in the City of Balikpapan. Data collection techniques using a questionnaire with a sample data of 114 people. The results were analyzed using the app statistic SPSS version 22.0. The study results showed that 58% of the Quality of health services in hospitals and community health centres in the City of Balikpapan effect on increasing the number of participants BPJS Health Class III. And variables are the most influential is the Responsiveness or responsiveness officer of 47.2%; this is a positive response so that in the future, the Quality of health services can be improved to be better so that the benefits can be felt directly by the participants of BPJS Health, especially in class III.

scholarly journals ANALISIS PENGARUH PELAYANAN PUSKESMAS DAN KINERJA PEGAWAI TERHADAP KEPUASAN PELANGGAN DI PUSKESMAS DINOYO KOTA MALANG JAWA TIMUR

2020 ◽  
Vol 3 (2) ◽  
pp. 120
Author(s):  
Rully Suwartiningsih
Keyword(s):  
Quality Of Service ◽  
Health Service ◽  
Customer Satisfaction ◽  
Community Health ◽  
Health Center ◽  
Employee Performance ◽  
Community Health Center ◽  
Community Health Service ◽  
Performance Satisfaction

AbstrakMasalah pelayanan sebenarnya bukanlah hal yang sulit atau rumit, tetapi apabila hal ini kurang diatasi maka dapat menimbulkan masalah serta peningkatan kinerja pegawai yang bagus merupakan kunci sukses untuk membangun keberhasilan Puskesmas dalam melayani pasien. Untuk meningkatkan kualitas pelayanan dan kinerja pegawai, Puskesmas Dinoyo Kota Malang akan mampu mendapatkan profitabilitas yang diperoleh dari kepuasan pasien oleh sebab diharapkan mampu meningkatkan kualitasnya puskesmas. Tujuan dari penelitian ini adalah: untuk menganalisis pengaruh pelayanan Puskesmas dan kinerja pegawai terhadap kepuasan pelanggan di Puskesmas Dinoyo Kota Malang Jawa Timur. Sampel yang digunakan dalam penelitian ini adalah pasien atau pelanggan dari Puskesmas Dinoyo selama satu minggu pada bulan Nopember tahun 2017. Hasil penelitian menunjukkan bahwa pengaruh pengaruh Puskesmas dan kinerja pegawai terhadap kepuasan pelanggan di Puskesmas Dinoyo Kota Malang  Jawa Timur  negatif dan tidak signifikan. Dalam penelitian ini juga mengindikasikan bahwa secara simultan pelayanan Puskesmas dan kinerja pegawai memiliki pengaruh terhadap kepuasan pelanggan Puskesmas.Kata kunci : pelayanan puskesmas, kinerja pegawai, kepuasan pelanggan Abstract            The problem of service is not difficult and complicated, but if this matter is not be overcame so it can make some problems and a good employee performance is a key of success  to build the success of Community Health Center on servicing the patient. To develop the quality of service and employee performance, Community Health Center Dinoyo Malang City will be able to get the profitability that obtained from the satisfaction customer, so for that reason it expected to develop the quality of Community Health Center.The objectives of this research is: to analyze the effect of the service of Community Health Center and the Employee Performance to Customer Satisfaction in Community Health Center Dinoyo Malang City East Java. Using of sample from this study is the patient of Community Health Center Dinoyo for a week on November at 2017. The result of this research shows that the service of Community Health Service and Employee Performance to Customer Satisfaction in Community Health Center in Dinoyo Malang City East Java is negative and not significant. In this research also indicates that the service of Community Health Center and Employee Performance have the effect to the satisfaction customer of Community Health Center simultaneously.Keyword : service of community health center, employee performance, satisfaction performance

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