scholarly journals THE RELATIONSHIP BETWEEN THE QUALITY OF HEALTH SERVICES REGARDING THE LEVEL OF PATIENTS SATISFACTION PATIENTS IN THE PUSKESMAS SINDANG BARANG BOGOR

2020 ◽  
Vol 11 (2) ◽  
pp. 81-90
Author(s):  
Deden Deden Nurjaman
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
The Relationship

Based on the results of a preliminary study conducted on January 15, 2018 regarding the level of patient satisfaction with the quality of care at Sindang Barang Community Health Center in January 2018 out of 10 patients interviewed, 7 patients expressed dissatisfaction with the realible and responsive service quality at Sindang Barang Health Center and 3 other patients stated satisfied with the realible and responsive services available at the Sindang Barang Health Center. Of the 7 patients who expressed dissatisfaction with the Sindang Barang Community Health Center services 6 of them stated that the quality service of Sindang Barang Public Health Center was less than the five service quality (tangible, realible, responsive, assurance, empathetic) and 1 patient said from the five good quality services (tangible, realible) , responsive, assurance, empathy).This research was conducted at the Sindang Barang Health Center in Bogor Regency. The purpose of this study was to determine the relationship between the quality of health services and the level of outpatient satisfaction at the Sindang Barang health center in Bogor regency in 2018. The type of research the researchers conducted was analytic research with a quantitative analysis method with a cross sectional design. The results in this study are known as kendall’s tau results, namely p value = 0,000 which means that the p value ≤ 0.05 Ho is rejected, Ha is accepted so there is a relationship between service quality and outpatient satisfaction in Sindang Barang Health Center in 2018.

scholarly journals Analysis of Lut Tawar Health Center Service Quality on Outpatient Patient Satisfaction in Central Aceh Regency

2021 ◽  
Vol 2 (2) ◽  
pp. 50-58
Author(s):  
Asriwati Amirah ◽  
Mappeaty Nyorong ◽  
Wahyu Fatrah Nananda
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Physical Condition ◽  
Secondary Data ◽  
Primary Data ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The purpose of this study was to find out what aspects were related to the quality of service at the Lut Tawar Health Center to the Satisfaction of Outpatients in Central Aceh Regency. The research design used in this study was Cross Sectional. The population in this study was 7,507 people and the samples taken by accidental sampling were 99 people. Data collection methods are primary data and secondary data. Analysis of the data used is a binary logistic regression test. The results showed that the physical condition had a sig-p value of 0.004 < 0.05, reliability sig-p 0.004 < 0.005, and a sig-p guarantee of 0.030 < 0.05, which means that it has a relationship with the quality of health services, while responsiveness has no relationship to the quality of health services because it has a sig-p value of 0.173 > 0.05 and concern has no relationship to the quality of health services because it has a sig-p value of 0.893 > 0.05. The most dominant aspect related to service quality is the variable of physical condition p = 0.004 <0.05. The conclusion in this study is that there is a relationship between physical condition, reliability, and assurance on the quality of Community Health Center (puskesmas) services, while the responsiveness and caring variables have no relationship to the quality of puskesmas services.

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals Analisis Faktor Pemungkin Terhadap Rendahnya Pemanfaatan Pelayanan Poli Gigi

2021 ◽  
Vol 1 (1) ◽  
pp. 40-52
Author(s):  
Heni Lestari ◽  
Lolita Sary ◽  
Andoko Andoko
Keyword(s):  
Oral Health ◽  
Health Services ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
Health Facilities ◽  
P Value ◽  
Dental Clinic ◽  
Cross Sectional ◽  
Work Area

ABSTRACT : ANALYSIS OF IMPORTANT FACTORS ON THE LOW UTILIZATION OF DENTAL POLICE SERVICES AT PUSKESMAS REBANG TANGKAS WAY KANAN Introduction: Dental polyclinic service is one of the types of services in a public health center that provides dental and oral health services in the form of dental and oral health checks, medication and provision of basic dental and oral health medical measures. The results of the pre-survey in the working area of Puskemas Rebang Tangkas, Way Kanan Regency towards 10 respondents, 7 of whom prefer to seek treatment at a dentist or a dental clinic. Meanwhile, 3 of them continued to carry out dental examinations at the health center, with consideration of cheaper payments. Purpose: Therefore, this study aims to determine the enabling factors associated with the use of dental clinic at the Rebang Tangkas Community Health Center, Way Kanan Regency in 2020.Method: This type of research used in this research is quantitative. The research design used in this study was cross sectional. The population in this study were all 118 people in the work area of Puskesmas Rabang Tangkas, Way Kanan Regency. Sampling using purposive sampling.Results: Based on the results of data collection, it is known that the use of dental polyclinic services to respondents in the work area of the Rebang Tangkas Community Health Center, Way Kanan Regency in 2020 with categories that utilize dental polyclinic services as many as 44 respondents (37.3%) and those who do not utilize dental poly services are 74 respondents (62.7%). Based on the results of statistical tests, it was obtained p value 0.014, and 0.038 and or p value <0.05, which means that there is a relationship between facilities and infrastructure factors and the low utilization of dental health services at Puskesmas Rebang Tangkas Way Kanan Regency in 2020.Conclusion: There is a relationship between health facilities and infrastructure and the low utilization of dental poly services at Puskesmas Rebang Tangkas, Way Kanan district. Suggestions from researchers that good service will be obtained if facilities and infrastructure that meet the standards are available in health facilities. This is closely related to procurement management where attention is needed and good implementation of the planning of the facilities and infrastructure required.  Keywords: Facilities, Health Infrastructure, Dental Clinic    INTISARI: ANALISIS FAKTOR PEMUNGKIN TERHADAP RENDAHNYA PEMANFAATAN PELAYANAN POLI GIGI DI PUSKESMAS REBANG TANGKAS KABUPATEN WAY KANAN  Pendahuluan: Pelayanan poli gigi merupakan salah satu dari jenis layanan di puskesmas yang memberikan pelayanan kesehatan gigi dan mulut berupa pemeriksaan kesehatan gigi dan mulut, pengobatan dan pemberian tindakan medis dasar kesehatan gigi dan mulut. Hasil prasurvey diwilayah kerja Puskemas Rebang Tangkas Kabupaten Way Kanan terhadap 10 orang responden, 7 diantaranya lebih memilih berobat kedokter gigi, atau klinik gigi. Sedangkan 3 diantaranya tetap melakukan pemeriksaan gigi di puskesmas, dengan pertimbangan pembayaran yang lebih murah. Tujuan : Penelitian ini bertujuan untuk mengetahui faktor pemungkin yang berhubungan dengan  pemanfaatan poli gigi di Puskesmas Rebang Tangkas Kabupaten Way Kanan Tahun 2020.Metode : Jenis penelitian yang digunakan dalam penelitian ini adalah kuantitatif. Rancangan penelitian yang digunakan dalam penelitian ini adalah cross sectional. Populasi dalam penelitian ini adalah seluruh masyarakat yang ada di wilayah kerja Puskesmas Rabang Tangkas Kabupaten Way Kanan sebanyak 118 orang.  Pengambilan sampel menggunakan Purporsive Sampling.Hasil : Berdasarkan hasil dari pengumpulan data diketahui bahwa pemanfaatan pelayanan poli gigi pada responden di wilayah kerja Puskesmas Rebang Tangkas Kabupaten Way Kanan Tahun 2020 dengan kategori yang memanfaatkan pelayanan poli gigi sebanyak 44 responden (37,3%)  dan yang tidak memanfaatkan pelayanan poli gigi sebanyak 74 responden (62,7%). Berdasarkan hasil uji statistik, didapatkan p value 0,014, dan 0,038 dan atau p value < 0,05 yang artinya terdapat hubungan antara faktor sarana dan prasarana dengan rendahnta pemanfaatan pelayanan kesehatan poli gigi di Puskesmas Rebang Tangkas Kabupaten Way Kanan Tahun 2020.Kesimpulan : Ada hubungan antara sarana dan prasarana kesehatan dengan rendahnya pemanfaatan pelayanan poli gigi di Puskesmas Rebang Tangkas Kabupaten Way Kanan. Saran dari peneliti bahwa pelayanan yang baik akan didapatkan jika sarana dan prasarana  yang memenuhi standar tersedia di fasilitas kesehatan. Hal ini berkaitan erat dengan manajamen pengadaan di mana perlunya perhatian dan implementasi yang baik dari perencanaan sarana dan prasarana yang dibutuhkan.  Kata Kunci     : Sarana, Prasarana Kesehatan, Poli Gigi

scholarly journals The Relationship between Lifestyle and Hypertension Cases at UPT Cibiru Public Health Center Bandung City

2021 ◽  
Vol 15 (1) ◽  
pp. 50
Author(s):  
Agung Sutriyawan ◽  
Reni Apriyani ◽  
Tenike Gita Miranda
Keyword(s):  
Physical Activity ◽  
Community Health ◽  
Health Center ◽  
Research Result ◽  
Community Health Center ◽  
Smoking Behavior ◽  
Sampling Technique ◽  
P Value ◽  
Cross Sectional ◽  
The Relationship

Background: Hypertension is one of the non-communicable diseases which is the main cause of death in Indonesia (25.8%). Hypertension is also often called a silent killer because most of the hypertension cases do not cause symptoms. Hypertension is closely related to behavior and lifestyle. Hypertension control is done with behavioral changes, such as conducting adequate physical activity, healthy diet with dietary and quitting smoking. This research aims to determine the relationship between lifestyle, which includes physical activity, diet, and smoking behavior, and hypertension cases. Method: This study used quantitative analytic method with cross sectional research design. The population in this study was all patients who visited and were treated at the public clinic as recorded in the registration report at Cibiru Community Health Center (Puskesmas) in June 2019. The samples were 74 respondents, taken by using purposive sampling technique. The data were analyzed by using the chi square test. Results: The results showed that the lifestyles associated with the hypertension cases were physical activity (p value = 0.022) and smoking behavior (p value = 0.003). Meanwhile, the diet was not related to the incidence of hypertension (p value = 0.326). Conclusion: Based on the research result, it can be concluded that physical activity and smoking behavior were proven to be associated with hypertension, while the diet was not proven related to hypertension. It is suggested that the community health center should maximize the NCD Integrated Guidance Post (Posbindu-PTM) and conduct counseling on the importance of physical activities and the danger of smoking in order to improve the health efforts in the work area of Puskesmas Cibiru.

scholarly journals The relationship between the choice of place of delivery and childbirth labor with the incidence of infant mortality in Sorawolio community health center working area of Baubau City, Indonesia

2019 ◽  
Author(s):  
Rininta Andriani ◽  
Risma Risma
Keyword(s):  
Infant Mortality ◽  
Community Health ◽  
Health Center ◽  
Health Facility ◽  
Community Health Center ◽  
Infant Mortality Rate ◽  
P Value ◽  
Cross Sectional ◽  
Place Of Delivery ◽  
The Relationship

Infant Mortality Rate (IMR) describes the success of the health sector and also directly relates to an average of population life expectancy in an area. This study aimed to investigate the relationship between place of delivery, childbirth labor with the incidence of infant mortality in the Community Health facility. This was an observational analytical research with a cross sectional study design. The population include 190 mothers who had given birth in 2017 in the Health facility, of which 60 people were selected using stratified random sampling technique. Data was collected through primary information requisition by using questionnaires and secondary data was collected from the Community Health Center and the Health Office of Baubau City. The data was analyzed using the chisquare test. The results indicated that there was a significant relationship between the place of delivery (p value = 0.004, p<0.005) and childbirth labor (p value = 0.006, p<0.005) with the incidence of infant mortality in the Community Health Facility.

scholarly journals Exclusive Breastfeeding Related to Diarrhea Occurrence in Babies Aged 0-6 Months Old at Sudiang Community Health Center, Makassar

2022 ◽  
Vol 3 (1) ◽  
pp. 202-208
Author(s):  
Balqis Dwiyanti Haedar ◽  
Rauly Ramadhani ◽  
Andi Sitti Rahma
Keyword(s):  
Breast Milk ◽  
Community Health ◽  
Health Center ◽  
Exclusive Breastfeeding ◽  
High School Graduates ◽  
Community Health Center ◽  
Cross Sectional ◽  
A Value ◽  
Cross Sectional Design ◽  
The Relationship

Exclusive breastfeeding is a condition in which infants are only given breast milk without the addition of other fluids and foods. until the baby reaches 6 months old. Breast milk strengthen the immune system in infants so they can avoid various diseases including diarrhea. This study aims to determine the relationship between exclusive breastfeeding and the incidence of diarrhea in infants aged 0-6 months in the Sudiang Community Health Center. This research is an analytical survey research with a cross-sectional design. This research was conducted at the Sudiang Health Center, Makassar City in the period November 1st to December 31st, 2019. The total respondents were 89 mothers with babies aged 0-6 months. The results showed that most of the respondents were mothers with male babies (61%), most of the mothers' education was high school graduates (46%), housewives (75%) with low economic background (56%). Exclusive breastfeeding related to the incidence of diarrhea in children aged 0-6 months in the Sudiang Community Health Center with a value of p <0.05 (p = 0.001). In addition, no significant relationship on maternal nipple hygiene to diarrhea in children aged 0-6 months p <0.05 (p = 0.075). In conclusion, this study showed there is a relationship between exclusive breastfeeding and the incidence of diarrhea in children aged 0-6 months in Sudiang Health Center. There is a relationship between hand hygiene and the incidence of diarrhea in children aged 0-6 months in Sudiang Health Center, Makassar.

scholarly journals Hubungan Peran Pengawas Menelan Obat (PMO) Terhadap Keberhasilan Pengobatan Tuberkulosis Di Puskesmas Kecamatan Johar Baru Jakarta Pusat Tahun 2016

2018 ◽  
Vol 12 (1) ◽  
Author(s):  
Wahyuni Herda ◽  
Insan Sosiawan A Tunru ◽  
Yusnita Yusnita
Keyword(s):  
Community Health ◽  
Health Center ◽  
Extrapulmonary Tuberculosis ◽  
Community Health Center ◽  
Simple Random Sampling ◽  
Tuberculosis Treatment ◽  
World Health ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional

Tuberculosis is a disease of global concern. By 2015 six countries contributing to 60% of the global total are India, Indonesia, China, Nigeria, Pakistan and South Africa. China, India and Indonesia alone accounted for 45% of cases in the world.The World Health Organization (WHO)has recommended the Directly Observed Treatment Shortcourse (DOTS) strategy for TB control by involving Drug Supervisors (PMO). It aims to achieve patient recovery, prevent transmission, and avoid drug resistant cases. This study aims to determine the relation between the roles of treatment observers (PMO) with the success of tuberculosis treatment at community health center of Johar Baru Central Jakarta in 2016.This research was conducted by Cross-Sectional non-experimental quantitative method. Population and sample are the patient of adult pulmonary and extrapulmonary tuberculosis at community health center of Johar Baru Central Jakarta in 2016. Samples are selected by using Simple Random Sampling. The data were collected by interview using questionnaire. Data analysis using SPSS with Chi-Square test.There were 45 respondents (80,4%) succeed in TB treatment and respondent with PMO roles category were 40 (71,4%). Result of statistical test using Chi-Square test obtained P value = 1,000 (> 0,05).There is no relation between the roles of treatment observers (PMO) with the success of tuberculosis treatment at community health center of Johar Baru Central Jakarta in 2016.

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