Social Housing: Emphasizing on Corporate Management Approaches in the UK

2021 ◽  
pp. 119-124
Author(s):  
Simon P. Taylor
Keyword(s):  
Social Housing ◽  
Corporate Management ◽  
Management Approaches ◽  
The Uk

05 Co-design of a logic model describing components, mechanisms of change and expected impacts of case management for people who frequently call ambulance services

2021 ◽  
Vol 38 (9) ◽  
pp. A3.1-A3
Author(s):  
Rabeea’h Aslam ◽  
Robert Cole ◽  
Berni Diethart ◽  
Adrian Edwards ◽  
Bethan M Edwards ◽  
...  
Keyword(s):  
Case Management ◽  
Evidence Base ◽  
Professional Staff ◽  
Logic Model ◽  
Prehospital Emergency Care ◽  
Mechanisms Of Change ◽  
Clear Understanding ◽  
List Type ◽  
Management Approaches ◽  
The Uk

BackgroundMulti-agency case management is being introduced by ambulance services and their partners in the UK to try to identify and address the needs of those who call 999 ambulance services frequently. However, there is a lack of evidence about what works well in this setting and how. Based on current nationally agreed definitions, calling frequently is defined as 5 or more times in a month, or 12 or more times in a three-month period. The STRETCHED study (STRategies to manage Emergency ambulance Telephone Callers with sustained High needs – an Evaluation using linked Data) study seeks to evaluate clinical and cost-effectiveness, safety, and efficiency of case management for people who frequently call the emergency ambulance service.We developed a logic model to describe key components, mechanisms of change and expected impacts of cross-sectoral case management approaches to the management of people who call 999 frequently.MethodWe conducted a stakeholder event with 37 people from Wales, England and Northern Ireland including patient representatives and professional staff involved in commissioning, planning and delivering case management for people who call 999 services frequently. The aggregated responses from the participants was used as the basis for developing a logic model.ResultsComponents: dedicated staff time for case management, availability and knowledge of relevant services for referral, multidisciplinary collaboration, organisational support, and clear information sharing protocolsMechanisms: provision of space for a clear understanding of reasons for calling, tailoring of multi–sectoral management to individual needs, offering therapeutic support and assistance in development of self–efficacyImpacts: improvement in access to appropriate and timely care, increase in efficiency and accessibility of the healthcare system, reduction in emergency calls, costs and mortalityConclusionCase management is a developing area of provision in prehospital emergency care for people who call ambulance services frequently. Our logic model provides a firm foundation for evaluation to build the urgently needed evidence base for case management of people who call ambulance services frequently.

Community development in the UK: whatever happened to class? A historical analysis

2016 ◽  
Author(s):  
Gary Craig
Keyword(s):  
Community Development ◽  
Social Housing ◽  
Historical Analysis ◽  
Theory And Practice ◽  
Development Theory ◽  
Political Struggle ◽  
Unequal Distribution ◽  
The World ◽  
The Uk ◽  
Distribution Of Income

Prior to the 1950s, differing strands of what might be seen as community development can be perceived in work by extension officers in colonial settings, as an extension of trades union activism, or ‘community-building’ with a social focus, usually in social housing areas. Yet, despite a common emphasis on poverty and disadvantage, attempts to locate community development within a class-based understanding of, for example, the unequal distribution of income, wealth and power within most societies have been limited. This chapter will trace ways in which the issue of class has or has not been addressed within community development theory and practice, drawing on key texts and experiences from across the world. It will seek to identify the extent to which the mainstream practice of community development, as it has developed, has been able to locate itself solidly within and build alliances with more explicitly class-based forms of political struggle.

Critical success factors of an effective repairs and maintenance service for social housing in the UK

Facilities ◽  
2014 ◽  
Vol 32 (5/6) ◽  
pp. 226-240 ◽  
Author(s):  
Matthew Tucker ◽  
Martin Turley ◽  
Sam Holgate
Keyword(s):  
Social Housing ◽  
Quantitative Research ◽  
Critical Success Factors ◽  
Success Factors ◽  
Content Type ◽  
Quantitative Research Methods ◽  
Service Levels ◽  
Critical Success ◽  
Maintenance Service ◽  
The Uk

Purpose – The purpose of this paper is to investigate the critical success factors of an effective repairs service by initially identifying what the important considerations are. Design/methodology/approach – Using quantitative research methods the study then examines how important each of the factors is considered from the perspective of those responsible for such services in the Northwest of England, the level of implementation throughout the region is also examined. Findings – Respondents felt that all 11 factors are perceived as “very” important but only nine are “always” implemented within their place of work. Sustainability and innovation are identified as the two factors that are least critical. It can also be said that although important and well implemented, the in-house skills factor does not appear to be considered as critical in comparison to the other factors. Originality/value – The UK housing sector is under an enormous amount of pressure to meet the needs of a growing population in extremely uncertain financial conditions. Social housing is a potential solution but providers are currently contending with reduced budgets and cuts to staffing levels together with an expectation that service levels will be maintained and value for money maximised. Repairs and maintenance of their stock is at the forefront of their challenge to meet these expectations and it is therefore vital that the service they provide is effective.

scholarly journals Sustainable built asset management performance indicators and attributes

2020 ◽  
Vol 38 (3) ◽  
pp. 508-522
Author(s):  
Justine Cooper ◽  
Angela Lee ◽  
Keith Jones
Keyword(s):  
Asset Management ◽  
Performance Indicators ◽  
Social Housing ◽  
Housing Stock ◽  
Housing Association ◽  
Content Type ◽  
Maintenance Work ◽  
Social Environmental ◽  
The Individual ◽  
The Uk

PurposeThis paper aims to identify key performance indicators (KPIs), and their corresponding attributes, required to successfully manage asset management sustainably in a built environment context. Improving the sustainability of existing housing stock is a major challenge facing the UK social housing sector. There is a lack of support to navigate the growing and often incongruent information relating to sustainable development and how to operationalise it. The problem is twofold; first, the current (single criterion) condition-based approach to maintenance planning constrains asset managers and does not fully address the social, environmental and economic aspects of sustainability. Second, the toolkits available for assessing the sustainability of housing are often generic and are time consuming and expensive to implement.Design/methodology/approachThis paper reports the findings of a participatory research project with a leading London-based housing association, using a series of landlord and tenant workshops to derive a set of attributes associated with KPIs to fully reflect the local requirements of the landlord and their interpretation of the sustainability agenda. Five KPIs are considered to be measurable, directly affected by maintenance work and independent of each other were identified by this landlord (comfort, running costs, adaptability, maintenance costs and community).FindingsThe resulting outputs, in a policy context, will provide a clear route map to social housing landlords of how to improve the sustainability of their housing stock with the additional benefits of addressing fuel poverty and carbon emission targets, whilst at the same time, help create and maintain housing in which people want to live.Originality/valueThe proposed approach is flexible enough to incorporate the individual requirements of landlords and be able to adapt to changes in government policy (local and central) in a timely, robust, transparent and inclusive format.

Realising the Potential of Co-production: Negotiating Improvements in Public Services

2008 ◽  
Vol 7 (2) ◽  
pp. 221-231 ◽  
Author(s):  
Catherine Needham
Keyword(s):  
Social Housing ◽  
Service Provision ◽  
Public Services ◽  
User Involvement ◽  
The Uk

The concept of co-production – also called co-creation – is gaining widespread attention as a way to increase user involvement in service provision in the UK. It is usually taken as self-evident that more co-production will improve services. However, it is necessary to be clear about how far and in what ways co-production can improve public services. This article looks at the purported advantages of co-production, and considers how these can best be accessed. A case study workshop involving social housing users and providers, conducted as part of the National Consumer Council-Unison Shared Solutions project, is used to illustrate the need for collective dialogue and deliberation between co-producers rather than purely transactional forms of co-production.

Controlling corporate management: UK and US initiatives

Legal Studies ◽  
1994 ◽  
Vol 14 (2) ◽  
pp. 244-265 ◽  
Author(s):  
C. A. Riley
Keyword(s):  
Financial Performance ◽  
Corporate Law ◽  
Company Law ◽  
Corporate Management ◽  
Political Climate ◽  
Share Ownership ◽  
The Uk ◽  
And Control

Corporate law — both in the UK and US — remains preoccupied with the separation of ownership and control. Share ownership, the story runs, has become so dispersed in the larger company that control of its affairs has passed from shareholders to managers. It is assumed that managers will have interests which conflict with those of shareholders and will use their control to further the former at the expense of the latter. The orthodox response has been to stress the paramountcy of shareholder interests and to seek ways of compelling management to advance those interests in preference to their own. The urgency with which these prescriptions for company law have been pursued has rather fluctuated, depending upon the wider economic and political climate within which companies operate. Thus, the take-over activity of the late 1980’s created its own excesses, as in the Guinness affair. The subsequent recession, with its effect on profits, caused further strain, exacerbated by rises in executives’ pay and generous severance awards at times unrelated to the companies’ own financial performance. A number of substantial corporate failures or controversies have provided a further impetus.

scholarly journals Applying quality function deployment to social housing?

2017 ◽  
Vol 29 (3) ◽  
pp. 422-437 ◽  
Author(s):  
Katerina Kassela ◽  
Marina Papalexi ◽  
David Bamford
Keyword(s):  
Social Housing ◽  
Quality Function Deployment ◽  
Service Sector ◽  
Positive Impact ◽  
Housing Association ◽  
Professional Services ◽  
Future Research ◽  
Quality Function ◽  
Content Type ◽  
The Uk

Purpose The purpose of this paper is to focus on the application of quality function deployment (QFD) in a Housing Association (HA) located in the UK. Facing the problem of improving a company’s performance, practitioners and academics have fashioned and applied a variety of models, theories and techniques. Design/methodology/approach The research questions were developed from a review of the quality and process improvement literature and tested using evidence from field-based, action research within a UK HA company. The case study provides insight to the benefits and challenges arising from the application of QFD. Findings The results provided insight to the benefits and challenges arising from the application of a specific tool, QFD. The primary findings were: QFD can be successfully adapted, applied and utilised within the challenging environment of social housing and other sectors, such as professional services; the model can be modified to use most processes/sub-processes; it must include both external and internal requirements and, to be useful, use more detailed process parameters appropriately. Practical implications The conclusions drawn add to ongoing commentaries on aspects of quality improvement, especially the application of QFD within the service sector. The authors develop questions for future research regarding improvement projects. Originality/value The conclusion proposes that the implementation of QFD should have a positive impact upon a company; if approached in the right manner. It provides a useful mechanism for developing evidence-based strategy of operational change, control and improvement. The research proposes questions for future research into aspects of operational quality and efficiency.

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