Customer Relationship Management Performance and Technology Impact among Logistic Operators in SME’s

Today's business environment is facing an unavoidable challenge. Small businesses’ success is, therefore, vital for maintaining the world economy in general and the Malaysian economy in particular. In addition, Entrepreneurship is a driving force in bringing innovation to the market and creating firms that can achieve high growth in the economy. The objective of this study is to investigate the relationship between customer satisfaction and loyalty in delivery industries.

SMEs and Innovation in The European Context

Innovation is a key driver in enhancing competitiveness of firms and fostering employment and job creation. This is the reason for the existence of a growing body of literature regarding how firms can improve their innovative practice and, more recently, how they can benefit from the advantages of digitisation. Moreover, many related statistical data is available for big companies, but the topic is relatively little addressed in the case of SMEs.

Critical Criteria of Women-Owned SMES Performance Using Multi-Attribute Decision Making (MADM) of Analytical Hierarchy Process (AHP)

Faced with the vision that Malaysia will become a developing country by 2020, the Malaysian government is promoting the Gross Domestic Product (GDP) growth to be enhanced, while increasing the number of entrepreneurs in different sectors. Increasing the number of women entrepreneurs is one of the government's current initiatives in realizing the vision of being a well-developed country with a competitive economy, sustainable revenue, and stable social structure as a multiracial country.