Evaluation of passenger service within the area of Beijing west railway station

Purpose This study aims to analyze passenger service quality in Beijing West Railway Station from the perspective of passengers, to better understand the current service quality and obtain the areas of weakness for improvement. Design/methodology/approach The research investigates the passenger experience of service in Beijing West Railway Station by using a questionnaire survey. The service quality (SERVQUAL) evaluation method is used to analyze the survey data, and it divides the passenger service into 5 attributes with 20 indicators. This research uses the Likert five-level scale method to process data and calculates the SERVQUAL value and weight difference of each attribute to evaluate the passenger service. Therefore, the deficiencies have been pointed out, so the station manager can improve the passenger service accordingly. Findings It is indicated that among the five studied attributes, Beijing West Railway Station has the smallest service quality value in terms of timeliness, which means this part needs the largest improvement. To the five attributes, each lacks in station security check, ticketing efficiency, station identification accuracy, emergency processing of train delays and the restroom environment, respectively. Originality/value The research can provide specific suggestions for the optimization of the passenger service of Beijing West Railway Station, and provide reference information for the formulation of policies.

Research on high-speed railway operation adjustment model based on priority

Purpose This paper aim at providing decision support for operational adjustment. In order to effectively reduce the external interference impact on train operation. Design/methodology/approach According to the reality that there are two kinds of high-speed trains running in China, considering the reality that there are two speed level train running in Chinese high-speed railway, this paper proposed the high-speed railway operation adjustment model based on priority, and the objective function is to minimize interference impact on train operation. Findings Adjustment strategy based on priority than based on sequence can effectively reduce the interference influence on train operation, which makes the train resume the planned operation back on schedule more quickly. Research limitations/implications The solution of large-scale cases is too slow, and the practical application is limited. Originality/value The model was verified by a case, and the case results proved that adjustment strategy based on priority than based on sequence can effectively reduce the interference influence on train operation, which makes the train resume the planned operation back on schedule more quickly.

Safety and risk analysis at railway crossings of north-south Addis Ababa light rail

Purpose Railway-level crossings (RLCs) are the point of intersection between rail and road users and are therefore hotpots of road-rail user conflict and catastrophic collisions. The purpose of this study is to assess the risks associated with RLCs and suggest probable reduction measures. Through questionnaires and visual inspection, the authors identify the safety risks, hazards and hazardous events at some railway crossing of Addis Ababa light rail transit (AA-LRT) north-south (N-S) route. The identified risky events are then categorized based on As Low As Reasonably Practicable (ALARP) principle and generic risk ranking matrix. The authors then examine existing safety management measures at railway crossing and assess the need for additional safety management. Five major crossings on the 16.9 km (10.5 mi) N-S line, starting from Menelik II Square to Kality, were considered for the study. This study is carried out by data collection from about 145 stakeholders and the application of statistical data and risk analysis methods. The major findings of this study and the recommendations for improvement are suggested. Design/methodology/approach The research followed a case study approach. Through questionnaires and visual inspection, the authors identify the safety risks, hazards and hazardous events at some railway crossing of AA-LRT N-S route. The identified risky events are then categorized based on ALARP principle and generic risk ranking matrix. Collected data was then analyzed using SPSS to deduce relationships. Findings The study findings reveal human factors as the greatest cause of accidents, injury or death. About 22% of hazards identified by category are human factors, whereas 20% are because of technical problems. Intolerable risks stand at 42%, whereas the tolerable risks are at 36% according to risk classification results as per the ALARP model. Because the process of risk management is a long-term cycle, its importance should not be missed at any time. Research limitations/implications Because of design considerations of RLCs and the difference in generalized human behaviors for people of a given region, the results are limited to AA-LRT RLCs. This study opens a discourse for detailed evaluations, qualitative and quantitative analysis into the categorized identified hazards. There is also room for additional research into the performance of RLCs aimed at formulating standard necessary features that should be included on RLCs for proper risk control especially in emerging economies. Originality/value The research paper is original and has not been submitted for consideration to other journals.

Railway emergency plan modeling based on Petri net

Purpose When a railway emergency occurs, it often leads to unexpected consequences, especially for trains of higher speed and larger passenger flow. Therefore, the railway emergency plan, a pre-established plan to deal with emergencies, plays an important role in reducing injuries and losses. However, the existing railway emergency plans remain as plain-text documents, requiring lots of manual work to capture the important regulations. This paper aims to propose a visualized, formal and digital railway emergency plan modeling method based on hierarchical timed Petri net (HTPN), which is also of better interpretability. Design/methodology/approach First, the general railway emergency plan was analyzed. Second, the HTPN-based framework model for the general railway emergency plan was proposed. Then, the instantiated model of electric multiple units rescue emergency plan was built by ExSpect, a Petri net simulation tool. Findings The experiments show that the proposed model is more digital and of better readability, visualization and performability, and, meanwhile, can generally conform to the practice well, offering a promising reference for future analysis of the optimization of railway emergency plans. Originality/value This study offers a promising reference for future analysis of the optimization of railway emergency plans.

Travel time forecasting on a freeway corridor: a dynamic information fusion model based on the random forests approach

Purpose Metropolitan areas suffer from frequent road traffic congestion not only during peak hours but also during off-peak periods. Different machine learning methods have been used in travel time prediction, however, such machine learning methods practically face the problem of overfitting. Tree-based ensembles have been applied in various prediction fields, and such approaches usually produce high prediction accuracy by aggregating and averaging individual decision trees. The inherent advantages of these approaches not only get better prediction results but also have a good bias-variance trade-off which can help to avoid overfitting. However, the reality is that the application of tree-based integration algorithms in traffic prediction is still limited. This study aims to improve the accuracy and interpretability of the models by using random forest (RF) to analyze and model the travel time on freeways. Design/methodology/approach As the traffic conditions often greatly change, the prediction results are often unsatisfactory. To improve the accuracy of short-term travel time prediction in the freeway network, a practically feasible and computationally efficient RF prediction method for real-world freeways by using probe traffic data was generated. In addition, the variables’ relative importance was ranked, which provides an investigation platform to gain a better understanding of how different contributing factors might affect travel time on freeways. Findings The parameters of the RF model were estimated by using the training sample set. After the parameter tuning process was completed, the proposed RF model was developed. The features’ relative importance showed that the variables (travel time 15 min before) and time of day (TOD) contribute the most to the predicted travel time result. The model performance was also evaluated and compared against the extreme gradient boosting method and the results indicated that the RF always produces more accurate travel time predictions. Originality/value This research developed an RF method to predict the freeway travel time by using the probe vehicle-based traffic data and weather data. Detailed information about the input variables and data pre-processing were presented. To measure the effectiveness of proposed travel time prediction algorithms, the mean absolute percentage errors were computed for different observation segments combined with different prediction horizons ranging from 15 to 60 min.

Bi-level optimization of long-term highway work zone scheduling considering elastic demand

Purpose More and more work zone projects come with the needs of new construction and regular maintenance-related investments in transportation. Work zone projects can have many significant impacts socially, economically and environmentally. Minimizing the total impacts of work zone projects by optimizing relevant schedules is extremely important. This study aims to analyze the impacts of scheduling long-term work zone activities. Design/methodology/approach Optimal scheduling of the starting dates of each work zone project is determined by developing and solving using a bi-level genetic algorithm (GA)–based optimization model. The upper level sub-model is to minimize the total travel delay caused by work zone projects over the entire planning horizon, whereas the lower level sub-model is a traffic assignment problem under user equilibrium condition with elastic demand. Findings Sioux Falls network is used to develop and test the proposed GA-based model. The average and minimum total travel delays (TTDs) over generations of the proposed GA algorithm decrease very rapidly during the first 20 generations of the GA algorithm; after the 20th generations, the solutions gradually level off with a certain level of variations in the average TTD, showing the capability of the proposed method of solving the multiple work zone starting date optimization problem. Originality/value The proposed model can effectively identify the near-optimal solution to the long-term work zone scheduling problem with elastic demand. Sensitivity analysis of the impact of the elastic demand parameter is also conducted to show the importance of considering the impact of elastic demand parameter.

Passenger rail station safety improvement and analysis of end-of-track collisions based on systems-theoretic accident modeling and processes (STAMP)

Purpose At the US passenger stations, train operations approaching terminating tracks rely on the engineer’s compliant behavior to safely stop before the end of the tracks. Noncompliance actions from the disengaged or inattentive engineers would result in hazards to train passengers, train crewmembers and bystanders at passenger stations. Over the past decade, a series of end-of-track collisions occurred at passenger stations with substantial property damage and casualties. This study’s developed systemic model and discussions present policymakers, railway practitioners and academic researchers with a flexible approach for qualitatively assessing railroad safety. Design/methodology/approach To achieve a system-based, micro-level analysis of end-of-track accidents and eventually promote the safety level of passenger stations, the systems-theoretic accident modeling and processes (STAMP), as a practical systematic accident model widely used in the complex systems, is developed in view of environmental factors, human errors, organizational factors and mechanical failures in this complex socio-technical system. Findings The developed STAMP accident model and analytical results qualitatively provide an explicit understanding of the system hazards, constraints and hierarchical control structure of train operations on terminating tracks in the US passenger stations. Furthermore, the safety recommendations and practical options related to obstructive sleep apnea screening, positive train control-based collision avoidance mechanisms, robust system safety program plans and bumping posts are proposed and evaluated using the STAMP approach. Originality/value The findings from STAMP-based analysis can serve as valid references for policymakers, government accident investigators, railway practitioners and academic researchers. Ultimately, they can contribute to establishing effective emergent measures for train operations at passenger stations and promote the level of safety necessary to protect the public. The STAMP approach could be adapted to analyze various other rail safety systems that aim to ultimately improve the safety level of railroad systems.

Question answering system for deterministic fault diagnosis of intelligent railway signal equipment

Purpose The railway signal equipment failure diagnosis is a vital element to keep the railway system operating safely. One of the most difficulties in signal equipment failure diagnosis is the uncertainty of causality between the consequence and cause for the accident. The traditional method to solve this problem is based on Bayesian Network, which needs a rigid and independent assumption basis and prior probability knowledge but ignoring the semantic relationship in causality analysis. This paper aims to perform the uncertainty of causality in signal equipment failure diagnosis through a new way that emphasis on mining semantic relationships. Design/methodology/approach This study proposes a deterministic failure diagnosis (DFD) model based on the question answering system to implement railway signal equipment failure diagnosis. It includes the failure diagnosis module and deterministic diagnosis module. In the failure diagnosis module, this paper exploits the question answering system to recognise the cause of failure consequences. The question answering is composed of multi-layer neural networks, which extracts the position and part of speech features of text data from lower layers and acquires contextual features and interactive features of text data by Bi-LSTM and Match-LSTM, respectively, from high layers, subsequently generates the candidate failure cause set by proposed the enhanced boundary unit. In the second module, this study ranks the candidate failure cause set in the semantic matching mechanism (SMM), choosing the top 1st semantic matching degree as the deterministic failure causative factor. Findings Experiments on real data set railway maintenance signal equipment show that the proposed DFD model can implement the deterministic diagnosis of railway signal equipment failure. Comparing massive existing methods, the model achieves the state of art in the natural understanding semantic of railway signal equipment diagnosis domain. Originality/value It is the first time to use a question answering system executing signal equipment failure diagnoses, which makes failure diagnosis more intelligent than before. The EMU enables the DFD model to understand the natural semantic in long sequence contexture. Then, the SMM makes the DFD model acquire the certainty failure cause in the failure diagnosis of railway signal equipment.

A K-means clustering method with feature learning for unbalanced vehicle fault diagnosis

Purpose Vehicle fault diagnosis is a key factor in ensuring the safe and efficient operation of the railway system. Due to the numerous vehicle categories and different fault mechanisms, there is an unbalanced fault category problem. Most of the current methods to solve this problem have complex algorithm structures, low efficiency and require prior knowledge. This study aims to propose a new method which has a simple structure and does not require any prior knowledge to achieve a fast diagnosis of unbalanced vehicle faults. Design/methodology/approach This study proposes a novel K-means with feature learning based on the feature learning K-means-improved cluster-centers selection (FKM-ICS) method, which includes the ICS and the FKM. Specifically, this study defines cluster centers approximation to select the initialized cluster centers in the ICS. This study uses improved term frequency-inverse document frequency to measure and adjust the feature word weights in each cluster, retaining the top τ feature words with the highest weight in each cluster and perform the clustering process again in the FKM. With the FKM-ICS method, clustering performance for unbalanced vehicle fault diagnosis can be significantly enhanced. Findings This study finds that the FKM-ICS can achieve a fast diagnosis of vehicle faults on the vehicle fault text (VFT) data set from a railway station in the 2017 (VFT) data set. The experimental results on VFT indicate the proposed method in this paper, outperforms several state-of-the-art methods. Originality/value This is the first effort to address the vehicle fault diagnostic problem and the proposed method performs effectively and efficiently. The ICS enables the FKM-ICS method to exclude the effect of outliers, solves the disadvantages of the fault text data contained a certain amount of noisy data, which effectively enhanced the method stability. The FKM enhances the distribution of feature words that discriminate between different fault categories and reduces the number of feature words to make the FKM-ICS method faster and better cluster for unbalanced vehicle fault diagnostic.

Mobility industry call center location selection under sustainability: a two-phase decision-making approach

Purpose This paper aims to solve the facility location problem of mobility industry call centers comprehensively, considering both investment efficiency and long-term development efficiency. Design/methodology/approach In this paper, a two-phase decision-making approach within a multi-criteria decision-making (MCDM) framework has been proposed to help select optimal locations among various alternate locations. Both quantitative and qualitative information is collected and processed based on fuzzy set theory and fuzzy analytic hierarchy process. Then the fuzzy technique for order preference by similarity to an ideal solution method is incorporated in the framework to assess the overall feasibility of all alternates. Findings A real case of a mobility giant in China is applied to verify the effectiveness of the proposed framework. Sensitivity analysis also proves the robustness of the framework. Originality/value This two-phase MCDM framework allows the mobility industry call center location to be selected considering economic, human resource and sustainability elements comprehensively. The framework proposed in this paper might be applicable to other companies in the mobility industry when deciding optimal locations of call centers.