Being at a global development crossroad under an era plagued by major global challenges including financial crisis, poor governance, economic inequalities, climate change, food insecurity, human rights injustices, among others calls for a concerted effort from all the stakeholders to play a critical role in development. These roles are to be embraced through market-driven and people-centered modalities that seek to address inefficiency in service delivery and unequal distribution of economic gains. To foster this, the public sector is at the central point in driving institutional reforms in safeguarding progressive development-oriented norms and practices within an economy. In this regard, strategic reforms ought to be upheld as multifaceted processes that involve social structural changes, attitudinal changes, national institutions reforms, economic growth acceleration, reduction of inequalities, and poverty eradication. Restructuring, participation, public-private partnership, accountability, human-resource issues are some of the reformation strategies identified in this chapter.
Market Research, Accountability, Outcome-focus and Service Standards in the Australian Government Public Sector: How Market Research has Significantly Improved the Reformation of the Australian Government Public Sector
