scholarly journals Systematic study of aqueous monoethanolamine‐based CO 2 capture process: model development and process improvement

2015 ◽  
Vol 4 (1) ◽  
pp. 23-39 ◽  
Author(s):  
Kangkang Li ◽  
Ashleigh Cousins ◽  
Hai Yu ◽  
Paul Feron ◽  
Moses Tade ◽  
...  
Keyword(s):  
Process Improvement ◽  
Systematic Study ◽  
Process Model ◽  
Model Development ◽  
Capture Process

Interaction Process Model – ESM Quality Model Development Tool

2020 ◽  
Vol 25 (1) ◽  
pp. 10-17
Author(s):  
B.V. Boytsov ◽  
◽  
G.S. Zhetessova ◽  
M.K. Ibatov ◽  
◽  
...  
Keyword(s):  
Process Model ◽  
Swot Analysis ◽  
Statistical Data ◽  
Model Development ◽  
Interaction Process ◽  
Educational Process ◽  
Quality Model ◽  
Development Tool ◽  
The Republic ◽  
Education Science

The article discusses the methodology and provides the results of a multivariate SWOT analysis for a scientific and manufacturing educational process based on a set of regulatory and strategic documents, statistical data of the Republic of Kazakhstan; The main conclusions and description of the generated matrices for the subjects of interaction within the hierarchical triangle «Education – Science – Manufacturing (ESM)» are given.

Toward Metamodels for Composable and Reusable Additive Manufacturing Process Models

2014 ◽  
Vol 136 (6) ◽  
Author(s):  
Paul Witherell ◽  
Shaw Feng ◽  
Timothy W. Simpson ◽  
David B. Saint John ◽  
Pan Michaleris ◽  
...  
Keyword(s):  
Additive Manufacturing ◽  
Metal Powder ◽  
Manufacturing Process ◽  
Process Model ◽  
Model Development ◽  
Process Models ◽  
Powder Bed Fusion ◽  
Powder Bed ◽  
Future Work ◽  
Am Processes

In this paper, we advocate for a more harmonized approach to model development for additive manufacturing (AM) processes, through classification and metamodeling that will support AM process model composability, reusability, and integration. We review several types of AM process models and use the direct metal powder bed fusion AM process to provide illustrative examples of the proposed classification and metamodel approach. We describe how a coordinated approach can be used to extend modeling capabilities by promoting model composability. As part of future work, a framework is envisioned to realize a more coherent strategy for model development and deployment.

Requirements Engineering Process Improvement and Related Models

2011 ◽  
pp. 18-33
Author(s):  
Badariah Solemon ◽  
Shamsul Sahibuddin ◽  
Abdul Azim Abd Ghani
Keyword(s):  
Requirements Engineering ◽  
Process Improvement ◽  
Process Model ◽  
Good Practice ◽  
Capability Maturity Model ◽  
Maturity Model ◽  
Engineering Process ◽  
Principal Characteristics ◽  
Capability Maturity ◽  
Requirements Engineering Process

Requirements Engineering (RE) is a key discipline in software development, and several standards and models are available to help assess and improve RE processes. However, different standards and models can also help achieve different improvement goals. Thus, organizations are challenged to select these standards and models to best suit their specific context and available resources. This chapter presents a review of selected RE-specific and generic process improvement models that are available in the public domain. The review aims to provide preliminary information that might be needed by organizations in selecting these models. The chapter begins with analyses of how RE maturity is addressed in the Capability Maturity Model Integration (CMMI) for Development. Then, it describes the principal characteristics of, and the assessment and improvement framework applied in four RE-specific process assessment and improvement models: the Requirements Engineering Good Practice Guide (REGPG), the Requirements Engineering Process Maturity(REPM), the Requirements Capability Maturity Model (R-CMM), and the Market-Driven Requirements Engineering Process Model (MDREPM). This chapter also examines the utility and lesson learned of these models.

A Framework for Internet Security Assessment and Improvement Process

2011 ◽  
pp. 244-255 ◽  
Author(s):  
Muthu Ramachandran ◽  
Zaigham Mahmood
Keyword(s):  
Process Improvement ◽  
Process Model ◽  
Software Process Improvement ◽  
Internet Security ◽  
Maturity Model ◽  
Security Assessment ◽  
Security Measures ◽  
Maturity Level ◽  
Improvement Process ◽  
The One

Internet security is paramount in today’s networked systems, especially when they provide wireless application access and enable personal and confidential data to be transmitted across the networks. Numerous tools and technologies are available to ensure system security, however, external threats to computer systems and applications are also becoming more and more sophisticated. This chapter presents a framework that consists of two components: (1) an assessment model to look at the existing security infrastructure of an organisation to determine its security maturity level; and (2) a process improvement maturity model to suggest an improvement mechanism for the organisation to progress from one maturity level to the next higher level. The intention is to provide a framework to improve the organisation’s Internet and network security so that it becomes more efficient and effective than before. The improvement process model is a 5-stage framework, which has the potential to be established as a standard maturity model for assessing and improving security levels in a manner similar to other software process improvement framework such as CMMI. Preliminary results, based on looking at the existing security measures of one particular organisation, reveal that there is indeed a need for an appropriate model such as the one being proposed in this chapter.

Representing and Preparing for Resources in EPM’s Execution Model

2014 ◽  
Vol 989-994 ◽  
pp. 4851-4854
Author(s):  
Qian Yu ◽  
Tong Li ◽  
Xuan Zhang ◽  
Ying Lin ◽  
Yong Yu ◽  
...  
Keyword(s):  
Process Improvement ◽  
Process Model ◽  
Software Evolution ◽  
Evolution Process ◽  
Process Automation ◽  
Description Language ◽  
Formal Approach ◽  
Execution Model ◽  
Execution Environment ◽  
Knowledge Intensive

Software evolution process model (EPM) is a knowledge-intensive process which is described in EPDL(Software Evolution Process Description Language) and modelled by semi-formal approach based on EPMM(Software Evolution Process Meta-Model). In order to support process improvement and process automation, the execution model is represented by logic programming. Activity in EEM (EPM’s execution model) is not implemented until its needing all kinds of resources are satisfied by system execution environment. The paper discussed the representations of all kinds of resources in EEM and their structures are proposed. The preparation resources method is presented in order to execute the EEM automatically. The converter program is realized and the correct results have presented to prove the correctness of the method.

Reimagining customer service through journey mapping and measurement

2020 ◽  
Vol 54 (10) ◽  
pp. 2387-2417 ◽  
Author(s):  
Charles H. Patti ◽  
Maria M. van Dessel ◽  
Steven W. Hartley
Keyword(s):  
Customer Service ◽  
Process Model ◽  
Model Development ◽  
Future Research ◽  
Customer Journey ◽  
Service Experience ◽  
Content Type ◽  
Important Challenge ◽  
Taxonomic Approach ◽  
And Performance

Purpose How can customer service be so bad in an era when companies collect endless data on customer interactions? The purpose of this paper is to contribute to the important challenge of elevating customer service delivery by providing guidelines for when and how to select optimal measures of customer service measurement using a new decision framework. Design/methodology/approach The paper uses a comprehensive, multi-dimensional review of extant literature related to customer service, journey mapping and performance measurement and applied a qualitative, taxonomic approach for model development. Findings A process model and customer journey mapping framework can facilitate the selection and application of appropriate and relevant customer service experience metrics to enhance customer service experience strategies, creation and delivery. Research limitations/implications The taxonomy of customer service metrics is limited to current publicly and commercially available metrics. The dynamic nature of the customer service environment necessitates continuous updates of the model and framework. Practical implications Selection of customer service performance measures should match relevant stages of the customer journey; use perception-based, operational and outcome-based metrics that track employee and customer behaviours; improve omni-channel measurement; and integrate data-sharing and benchmark measurement initiatives through collaboration with customer service communities. Originality/value A reimagined perspective is offered to the complex challenge of measuring and improving customer service, providing a new decision-making framework for customer service experience measurement and guidance for future research.

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