A Methodology for Developing High Quality Ontologies for Knowledge Management

2013 ◽  
pp. 121-143
Author(s):  
Lila Rao ◽  
Han Reichgelt ◽  
Kweku-Muata Osei-Bryson
Keyword(s):  
Knowledge Management ◽  
High Quality

scholarly journals Knowledge Management for Business Growth

2008 ◽  
pp. 7-12
Author(s):  
Md. Khashrul Alam ◽  
Sarif Mohammad Khan
Keyword(s):  
Knowledge Management ◽  
High Performance ◽  
Knowledge Management System ◽  
Global Markets ◽  
Current Status ◽  
Business Growth ◽  
High Quality ◽  
Knowledge Assets ◽  
Knowledge Process ◽  
Subjective Knowledge

The study aims to explore the current status of knowledge management by exploring the meaning of knowledge, knowledge management, knowledge management system (KMS), benefits of KMS and the ways to extract the benefits. Knowledge management is concerned with the exploitation and development of the knowledge assets of an organization with a view to furthering the organization’s objectives. The knowledge to be managed includes both explicit, documented knowledge, tacit and subjective knowledge. Knowledge management can help to take decision in a congenial atmosphere, increases the competences of the organization and make the company more and more agile. That means company can prosper in rapidly changing, continually fragmenting global markets for high quality, high performance, customer configured products and services. Knowledge process planning, knowledge sharing culture and knowledge stewardship are the ways by which firms can extract those benefits.

An Intelligent-Internet of Things (IoT) Outbound Logistics Knowledge Management System for Handling Temperature Sensitive Products

2018 ◽  
Vol 9 (1) ◽  
pp. 23-40 ◽  
Author(s):  
Joseph S.M. Yuen ◽  
K.L. Choy ◽  
H.Y. Lam ◽  
Y.P. Tsang
Keyword(s):  
Knowledge Management ◽  
Internet Of Things ◽  
Customer Satisfaction ◽  
Management System ◽  
Knowledge Management System ◽  
Case Based Reasoning ◽  
High Quality ◽  
Logistics Strategy ◽  
Environmentally Sensitive

A comprehensive outbound logistics strategy of environmentally-sensitive products is essential to facilitate effective resource allocation, reliable quality control, and a high customer satisfaction in a supply chain. In this article, an intelligent knowledge management system, namely the Internet-of-Things (IoT) Outbound Logistics Knowledge Management System (IOLMS) is designed to monitor environmentally-sensitive products, and to predict the quality of goods. The system integrates IoT sensors, case-based reasoning (CBR) and fuzzy logic for real-time environmental and product monitoring, outbound logistics strategy formulation and quality change prediction, respectively. By studying the relationship between environmental factors and the quality of goods, different adjustments or strategies of outbound logistics can be developed in order to maintain high quality of goods. Through a pilot study in a high-quality headset manufacturing company, the results show that the IOLMS helps to increase operation efficiency, reduce the planning time, and enhance customer satisfaction.

scholarly journals Increasing the company’s performance in knowledge society

2009 ◽  
Vol 55 (No. 3) ◽  
pp. 134-138
Author(s):  
M. Odehnalová
Keyword(s):  
Organizational Change ◽  
Knowledge Management ◽  
Human Resources ◽  
System Approach ◽  
Work Performance ◽  
Knowledge Society ◽  
Company Performance ◽  
High Quality ◽  
The Everyday ◽  
A Company

The management of changes, innovations, knowledge and human resources of a company are among the crucial factors having an impact on the performance of the company. An organizational change is one of the first conditions for the successful increase in the company’s performance if the system approach to the management of changes is observed. A company or its management, if it wants to be successful and to increase the company performance, must strive to change the processes, values and thinking of people, bring new innovative ideas into business and to verify them in the everyday practice. All corporate potential must be used for high-quality innovations that bring profit in the end. If the knowledge management is implemented, the corporate knowledge can be used more efficiently. Management of human resources and work performance ranks among the most-demanding management spheres, having an impact on the overall corporate performance.

Reorganizing People in Customer Knowledge Management Change

2011 ◽  
pp. 49-62
Author(s):  
Minwir Al-Shammari
Keyword(s):  
Knowledge Management ◽  
Customer Service ◽  
Cultural Change ◽  
Customer Value ◽  
Customer Relationship ◽  
High Quality ◽  
Business Environments ◽  
Customer Knowledge Management ◽  
Long Life ◽  
Knowledge Intensive

The transition to knowledge-intensive customer-centric enterprise is important, but never easy. Reorganizing people is likely to face critical structural and cultural change issues related to people. Addressing these issues is essential for the continued success of customer-value-building services and products. In light of today’s competitive business environments and changing power of customers, organizations need to be able to deal with people-based issues in order to secure high quality customer service and long-life and profitable customer relationship. The chapter presents a recommended solution to deal with people change management in competitive business environments, viz. to ‘reorganize people’ in a customer-centric networked organization. ‘Reorganization of people’ is operationally defined by three sub-interventions: a) reconfiguring structure, b) reshaping culture, and c) rehabilitating people.

Knowledge Management Activities, Models and Frameworks

2021 ◽  
Author(s):  
Raphaela Stadler
Keyword(s):  
Knowledge Management ◽  
Competitive Advantage ◽  
Theory Of The Firm ◽  
Work Processes ◽  
High Quality ◽  
Knowledge Based ◽  
The Future ◽  
Knowledge Intensive

The knowledge-based theory of the firm is centred on two key principles: first, knowledge can be a source of competitive advantage, especially if it is difficult to replicate and copy, if it is organisation-specific, and directly related to the organisation’s products, services or processes. Second, the sharing of information and knowledge within organisations is believed to be more effective than within markets (Hislop et al., 2018). Furthermore, if knowledge is considered the most important asset for achieving competitive advantage in an organisation (where competencies, capabilities and skills are more important than other types of assets and resources), then the organisation can be defined as ‘knowledge intensive’. Or, as Nonaka and Takeuchi (1995: 7) famously argued, “the future belongs to people who use their heads instead of their hands.” Knowledge-intensive firms can be described as companies with work that is intellectual and where the workforce consists of well-qualified employees. They can also be different to other, non-knowledge-intensive firms, in terms of their structure (i.e., less hierarchical), the character of their workforce, products and services (e.g., non-standardised products, high quality services, such as memorable experiences), as well as the nature of the work processes themselves (i.e., complex, creative, requiring collaboration between different teams and departments) (Alvesson & Kaerreman, 2001; Hislop et al., 2018). Taking these characteristics into account, event organisations can to some extent be classified as ‘knowledge-intensive’ and it is therefore important to effectively manage knowledge management activities and processes within these organisations.

scholarly journals Usability Testing on Android-based KMS for Pregnant Women using the USE Questionnaire

2020 ◽  
Vol 1 (3) ◽  
pp. 164-173
Author(s):  
Halimah Tus Sadiah
Keyword(s):  
Knowledge Management ◽  
Pregnant Women ◽  
Mobile Application ◽  
Usability Testing ◽  
Ease Of Use ◽  
Knowledge Management System ◽  
Test Results ◽  
High Quality ◽  
Relieve Pain ◽  
Questionnaire Method

An Android-based medicines knowledge management system (KMS) application has been built as a result of a research about the usage of medicines on pregnant women. Usability testing is needed to be used to measure the success rate of the implementation of this mobile application. In this study, the Usefulness, Satisfaction and Ease of Use (USE) Questionnaire method is used, with quantitative and qualitative analysis. Based on the test results, it shows that the KMS application for pregnant women has a high usability result, with each component score, namely Usefulness reaches 86%, Ease of Use of 86%, and Satisfaction of 84%. On average, 85% indicates that the Android-based medicines KMS application for pregnant women has high quality attributes in ease of use. In addition, this application already has criteria to meet the needs of users, especially pregnant women, to easily find information and knowledge about medicines that are safe to consume during pregnancy to relieve pain or pregnancy complaints.

Knowledge management 2.0: the proposal for Commipedia

2015 ◽  
Vol 9 (1) ◽  
pp. 17-34 ◽  
Author(s):  
Franco Cozzani
Keyword(s):  
Knowledge Management ◽  
Conceptual Design ◽  
Design Science ◽  
Public Access ◽  
Successful Implementation ◽  
High Quality ◽  
Similar System ◽  
Content Type ◽  
Delphi Approach

Purpose – The purpose of this paper is to present an innovative in-house knowledge management system of core know-how for European Commission (EC) officials. It shows how the quality of the work of officials could be improved and how talent growth and recognition could be better fostered within the EC, taken as target for the proposal, as well as example for other large, multi-disciplinary organisations that might wish to implement a similar system. Design/methodology/approach – The study considered what the key issues for better knowledge management in the EC are, and what could be learnt from the successful implementation of Diplopedia, the knowledge wiki of the US Department of State, and from previous studies of author rank, quality and stability of individual entries in the public Wikipedia. The less known Citizendium wiki was also considered. Adopting a design science approach, a first conceptual design for a EC-wide in-house knowledge wiki was developed and validated through two successive iterations using a simplified Delphi approach. A final conceptual design of this wiki was then prepared. Findings – The study found that a system aiming at high quality of entries, allowing for a healthy breadth of substance-based opinions, covering a vast scope of subjects and offering security of operation can be designed. It is argued that visible authorship, allowing room for dissenting opinions, opting for non-public access of the entries and setting up a bibliometrics method to reward high-quality contribution to the system are essential elements to ensure its adoption and ultimate success. Research limitations/implications – The main limitation of the study is that the new system, yet to be accepted within the EC, is untested in a real situation. The paper should, therefore, be seen as an example of “design science” rather than an analysis of an already implemented system. It is surmised that more research is needed on preservation and growth of quality in wiki entries, and how ranking editors can contribute to that aim. Practical implications – The Commipedia system proposed in the present paper will have practical positive implications in the EC discharge of its duties, which have constantly increased over the years at each revision of the EU treaties. A similar system can address similar needs of in-house knowledge management and talent management in large public and private organisations. Originality/value – This paper fulfils the need to provide the EC with a way to cope with mobility and retirement of experienced officials, to retain their knowledge, distribute across its different departments, update and improve it and, additionally, reward expertise and talent of officials, increasing in turn their wish to contribute to Commipedia. Neither the EC nor other large multi-disciplinary organisations have such a general system at their disposal.

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