scholarly journals Usability Testing on Android-based KMS for Pregnant Women using the USE Questionnaire

2020 ◽  
Vol 1 (3) ◽  
pp. 164-173
Author(s):  
Halimah Tus Sadiah
Keyword(s):  
Knowledge Management ◽  
Pregnant Women ◽  
Mobile Application ◽  
Usability Testing ◽  
Ease Of Use ◽  
Knowledge Management System ◽  
Test Results ◽  
High Quality ◽  
Relieve Pain ◽  
Questionnaire Method

An Android-based medicines knowledge management system (KMS) application has been built as a result of a research about the usage of medicines on pregnant women. Usability testing is needed to be used to measure the success rate of the implementation of this mobile application. In this study, the Usefulness, Satisfaction and Ease of Use (USE) Questionnaire method is used, with quantitative and qualitative analysis. Based on the test results, it shows that the KMS application for pregnant women has a high usability result, with each component score, namely Usefulness reaches 86%, Ease of Use of 86%, and Satisfaction of 84%. On average, 85% indicates that the Android-based medicines KMS application for pregnant women has high quality attributes in ease of use. In addition, this application already has criteria to meet the needs of users, especially pregnant women, to easily find information and knowledge about medicines that are safe to consume during pregnancy to relieve pain or pregnancy complaints.

scholarly journals A STUDY OF KNOWLEDGE MANAGEMENT SYSTEM ACCEPTANCE IN HALO BCA

2018 ◽  
Vol 2 (1) ◽  
pp. 43-52
Author(s):  
Emanuel Anggit Kristian Nugroho ◽  
Jarot S. Suroso ◽  
Puja Hanifah
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Single Point ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Knowledge Management System ◽  
Customer Relationship ◽  
Perceived Ease Of Use ◽  
Contact Center ◽  
Phone Calls

Contact Center is a form of Customer Relationship Management, where customers can interact with a company through its single point of contact and serves mainly as a tool for the company to maintain its service to the customers. Contact center is generally operated by many Agents and can accepts thousands of phone calls every day, depending on the company’s scale and customer base. In order to correctly serve the customers, Agents need to understand many knowledge which the company has, and this is the main reason why Agents need to master the company’s Knowledge Management System (KMS). Inability of Agents to interact with the KMS will be a serious problem for the company. In this paper, we studied the acceptance of Halo Info, a form of KMS in one of the biggest banking contact center in Indonesia, called Halo BCA. We used modified TAM version 2, with a total of 11 variables, 31 indicators, and 12 hypotheses. The research instrument was a 31 items questionnaire. We gathered 283 respondent data, and analyzed it using PLS-SEM. The research findings are: Usage Behaviour (UB) is significantly affected by Intention to Use (IU); IU is proven to be greatly affected by Perceived Ease of Use (PEU), Perceived Usefulness (PU), and Subjective Norm (SN); PEU is significantly affected by System Self-Efficacy (SSE) and Interface Usability (IUSB); PU is significantly affected by Job Relevance (JR) and PEU, but is not significantly affected by Output Quality (OQ), Image (I), Result Demonstrability (RD), and SN. 

scholarly journals Knowledge Management for Business Growth

2008 ◽  
pp. 7-12
Author(s):  
Md. Khashrul Alam ◽  
Sarif Mohammad Khan
Keyword(s):  
Knowledge Management ◽  
High Performance ◽  
Knowledge Management System ◽  
Global Markets ◽  
Current Status ◽  
Business Growth ◽  
High Quality ◽  
Knowledge Assets ◽  
Knowledge Process ◽  
Subjective Knowledge

The study aims to explore the current status of knowledge management by exploring the meaning of knowledge, knowledge management, knowledge management system (KMS), benefits of KMS and the ways to extract the benefits. Knowledge management is concerned with the exploitation and development of the knowledge assets of an organization with a view to furthering the organization’s objectives. The knowledge to be managed includes both explicit, documented knowledge, tacit and subjective knowledge. Knowledge management can help to take decision in a congenial atmosphere, increases the competences of the organization and make the company more and more agile. That means company can prosper in rapidly changing, continually fragmenting global markets for high quality, high performance, customer configured products and services. Knowledge process planning, knowledge sharing culture and knowledge stewardship are the ways by which firms can extract those benefits.

An Intelligent-Internet of Things (IoT) Outbound Logistics Knowledge Management System for Handling Temperature Sensitive Products

2018 ◽  
Vol 9 (1) ◽  
pp. 23-40 ◽  
Author(s):  
Joseph S.M. Yuen ◽  
K.L. Choy ◽  
H.Y. Lam ◽  
Y.P. Tsang
Keyword(s):  
Knowledge Management ◽  
Internet Of Things ◽  
Customer Satisfaction ◽  
Management System ◽  
Knowledge Management System ◽  
Case Based Reasoning ◽  
High Quality ◽  
Logistics Strategy ◽  
Environmentally Sensitive

A comprehensive outbound logistics strategy of environmentally-sensitive products is essential to facilitate effective resource allocation, reliable quality control, and a high customer satisfaction in a supply chain. In this article, an intelligent knowledge management system, namely the Internet-of-Things (IoT) Outbound Logistics Knowledge Management System (IOLMS) is designed to monitor environmentally-sensitive products, and to predict the quality of goods. The system integrates IoT sensors, case-based reasoning (CBR) and fuzzy logic for real-time environmental and product monitoring, outbound logistics strategy formulation and quality change prediction, respectively. By studying the relationship between environmental factors and the quality of goods, different adjustments or strategies of outbound logistics can be developed in order to maintain high quality of goods. Through a pilot study in a high-quality headset manufacturing company, the results show that the IOLMS helps to increase operation efficiency, reduce the planning time, and enhance customer satisfaction.

scholarly journals KMS (Knowledge Management System) Obat Ibu Hamil Berbasis Android

2021 ◽  
Vol 8 (2) ◽  
pp. 253
Author(s):  
Halimah Tus Sadiah ◽  
Muhamad Saad Nurul Ishlah ◽  
Nyayu Siti Aminah Lily Elfrieda ◽  
Mauladani Adi Gasbara
Keyword(s):  
Knowledge Management ◽  
Life Cycle ◽  
Pregnant Women ◽  
Management System ◽  
Explicit Knowledge ◽  
Team Building ◽  
Knowledge Management System ◽  
Minor Illness ◽  
Drug Knowledge ◽  
System Life

<p class="Abstrak">Selama kehamilan, seorang ibu sering mengalami mual, muntah, sakit punggung, atau indikasi penyakit ringan lainnya. Terkadang hal ini menghasilkan keputusan untuk minum obat tanpa resep dokter atau bidan. Perilaku seperti itu dapat menyebabkan risiko cacat janin. Hal ini dapat terjadi karena kurangnya pengetahuan tentang obat-obatan yang dapat dikonsumsi selama hamil. Oleh karena itu, diperlukan suatu sistem yang mengumpulkan pengetahuan tentang obat-obatan yang aman untuk dikonsumsi wanita hamil. Penelitian ini bertujuan untuk membangun Sistem Manajemen Pengetahuan (KMS) obat berbasis Android untuk wanita hamil. Penelitian ini menggunakan metode <em>Knowledge Management System Life Cycle</em> (KMSLC) yang terdiri atas beberapa tahap, yaitu evaluasi infrastruktur, pembentukan tim,  menangkap pengetahuan, merancang cetak biru<em> </em> KMS, verifikasi dan validasi, implementasi KMS, dan pengujian KMS. Penelitian ini telah menghasilkan pengetahuan <em>tacit</em> dan <em>explicit</em> mengenai obat ibu hamil. KMS Obat Ibu Hamil ini dilengkapi dua fungsi pencarian, yaitu pencarian berdasarkan nama obat dan pencarian berdasarkan keluhan nyeri atau indikasi penyakit. Pengetahuan Obat yang ada di KMS telah diverifikasi dan divalidasi. Pengembangan KMS Obat telah dilengkapi fiturnya sesuai dengan hasil proses penangkapan pengetahuan dari pakar. Adapun KMS Obat Ibu Hamil lebih lengkap 72% fiturnya dibandingkan dengan aplikasi yang telah berjalan, yakni MomsMed. KMS ini telah diuji fungsionalitas dan kompatibilitasnya, sehingga berfungsi dan kompatibel untuk versi Android 5.0, Lollipop (API level 21) ke atas. Terakhir, KMS ini dapat membantu ibu hamil dalam mencari pengetahuan tentang keamanan obat yang akan dikonsumsi ibu hamil sehingga tidak berisko pada janin.</p><p class="Abstrak"> </p><p class="Abstrak"><em><strong>Abstract</strong></em></p><p><em>During pregnancy, a mother often experiences nausea, vomiting, back pain, or other indications of minor illness. Sometimes this results in the decision to take medication without a prescription from a doctor or midwife. Such behavior can cause the risk of fetal defects. This can occur due to a lack of knowledge about medicines that can be consumed during pregnancy. Therefore, we need a system that collects knowledge about medicines that are safe for consumption by pregnant women. This study aims to build an Android-based Knowledge Management System (KMS) of medicines for pregnant women. This research uses the Knowledge Management System Life Cycle (KMSLC) method which consists of several stages, namely evaluation of infrastructure, team building, knowledge capture, design of the KMS blueprint, verification and validation, implementation of KMS, and KMS testing. This study has produced tacit and explicit knowledge regarding the medicines of pregnant women. KMS for Pregnant Women Medicines is equipped with two search functions, namely searching by medicine name and searching based on complaints of pain or indication of disease. Drug knowledge in KMS has been verified and validated. The development of KMS has been equipped with features under the results of the process of capturing knowledge from experts. The KMS for Pregnant Women is 72% more complete than the existing application, namely MomsMed. This KMS has been tested for functionality and compatibility, so it works and is compatible with Android versions 5.0, Lollipop (API level 21) and above. Finally, this KMS can assist pregnant women in seeking knowledge about the safety of drugs that are to be consumed so that there is no risk of the fetus.</em></p><p class="Abstrak"><em><strong><br /></strong></em></p>

scholarly journals Adoption of Knowledge Management System: A Study on How IGracias Should be Adopted for Telkom Campus

KOMTEKINFO ◽  
2020 ◽  
Vol 7 (3) ◽  
pp. 218-227
Author(s):  
Dewi Rahmawati ◽  
Noerma Pudji Istyanto ◽  
Muhammad Nasrullah
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Management System ◽  
Higher Education Institutions ◽  
Implementation Process ◽  
Ease Of Use ◽  
Knowledge Management System ◽  
Adoption Process ◽  
Use Of Technology ◽  
Adoption And Implementation

IGraciass is an integrated academic and non-academic management information system from the Telkom Education Foundation (YPT). Based on the vision and mission, the strategy and tagline of the Telkom Education Foundation is "The Leader of ICT Education Provider" and the spirit of digital transformation for Indonesia, I-Graciass must be adopted and implemented in all higher education institutions (lemdikti) under the auspices. The YPT. However, the facts on the ground the adoption and implementation process of I[1]Graciass in each of these higher education institutions are not easy matters. Many features, ease of use of technology and the system interface needed to access the system are important factors in the success of the system. For this reason, this research was conducted with the aim of facilitating the adoption process of IGraciass in all higher education institutions of the Telkom Education Foundation (YPT) according to the respective needs of the educational institutions under the auspices of YPT. This research was carried out using the mixing method both qualitatively and quantitatively, then the researcher also developed a qualitative research instrument to conduct a survey of the users to determine which channels were effective in the process of transferring knowledge. The results show that to minimize the risk of failure in adopting a knowledge management system, companies need to select a system based on the functional, non-functional and transition requirements for the system, as well as the strength and capacity of the organization.

scholarly journals Analisis Niat Penggunaan Knowledge Management System pada Perusahaan Pupuk di Indonesia

2019 ◽  
Vol 9 (1) ◽  
pp. 44
Author(s):  
Feby Artwodini Muqtadiroh ◽  
Amna Shifia Nisafani ◽  
Muchammad Wijdan Alyosa
Keyword(s):  
Knowledge Management ◽  
Technology Acceptance ◽  
Management System ◽  
Ease Of Use ◽  
Knowledge Management System ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Tam Model ◽  
System Improvement ◽  
Acceptance Model

PT ABC is one of the state-owned companies and one of the fertilizer producers in Indonesia. At present PT ABC has implemented a Knowledge Management System (KMS) in Human Resources Department. KMS serves as a tool for employees to consult in various fields regarding knowledge sharing, as a source of information and administration processes for payroll, leave, pensions and others. However, the existence of KMS is unable to guarantee the employees feel helped, for example, old employees who do not understand technology will have difficulty running KMS and some employees are not accustomed to dealing with information technology because they are used to consulting with humans. To measure the level of KMS acceptance for employees at PT ABC, this research uses the Chorng-Shyong Ong model which is a Technology Acceptance Model (TAM) model by utilizing the Power Issues.The purpose of this study was to find out the level of KMS acceptance in PT ABC based on the perspective of employees by identifying the basic factors, which affect cognitively and affectively to increase the internal beliefs, attitudes, and employee intention to use KMS through the recommendations given for the system improvement. And the results of this study indicate that the factors of perception to the usefulness, perceived ease of use, and the influences of others positively influence the intention to use KMS in PT ABC. There are only 3 of 7 hypotheses were accepted in accordance with the conditions that exist in PT ABC for the implementation of KMS. Of the 3 hypotheses accepted, the recommendations for improvement are derived based on the employee's suggestion in open questionnaires.

scholarly journals Assessing User Experience of a Mobile Application Using Usability Questionnaire Method

2021 ◽  
Vol 4 (1) ◽  
pp. 1-10
Author(s):  
Syamsul Arifin ◽  
Lisa Maharani
Keyword(s):  
User Experience ◽  
Mobile Application ◽  
Ease Of Use ◽  
Raw Material ◽  
Application System ◽  
Good System ◽  
Average Value ◽  
Questionnaire Method ◽  
Vegetables And Fruits ◽  
Local Farmers

Eden Farm application is an application system used by customers to order vegetables and fruits. Eden Farm collaborates with hundreds of local farmers and dozens of raw material suppliers to provide all the culinary business needs of thousands of Eden Farm customers. However, there are still many who do not understand the usability of the Eden Farm application. In building a good system, one important part is good usability. Usability is closely related to user experience. User experience plays an important role in the development of a system, especially in the Eden Farm application, because user experience can show the ease that users feel and efficiency through user experience in using the system. The author tries to use the USE Questionnaire to 100 respondents. The analysis resulted in an average value of the Usefulness parameter of 85%. Then the parameter Ease of Learning with 82%, and Ease of Use with 80%, and the smallest is Satisfaction with 79%. These results indicate that the Eden Farm application is good. The results of measuring the usability of Eden Farm application with the classification "Very Appropriate" to use, with a usability value of 84.18%. The results of usability measurement are expected to help the development and improvement of the Eden Farm application in the future.

scholarly journals Analysis of Knowledge Management System in Grabb Mobile Application Based On Usability

2020 ◽  
Vol 1477 ◽  
pp. 022030
Author(s):  
T. Thoyyibah ◽  
Harco Leslie Hendric Spits Warnars ◽  
Agung Trisetyarso ◽  
Edi abdurachman ◽  
Ford Lumban Gaol ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Mobile Application ◽  
Management System ◽  
Knowledge Management System ◽  
Analysis Of Knowledge

The Design of an Advanced Virtual Shopping Assistant for Improving Consumer Experience

2011 ◽  
pp. 70-86 ◽  
Author(s):  
Vincenzo Corvello ◽  
Eleonora Pantano ◽  
Assunta Tavernise
Keyword(s):  
Knowledge Management ◽  
Mobile Application ◽  
Management System ◽  
Knowledge Management System ◽  
Consumer Experience ◽  
Virtual Characters ◽  
Virtual Shopping ◽  
Advanced System ◽  
Psychological Studies

The aim of this chapter is to propose the design of an anthropomorphic Virtual Shopping Assistant (VSA), endowed with an advanced system, to be used in the context of an innovative technologically based in-store service. The VSA is able to provide information based on a knowledge management system. It is based on the perceived best human typical seller’s characteristics, as well as on the results of psychological studies on consumers’ perception of virtual characters. In particular, its interface is anthropomorphic, and thus capable of displaying emotions. This VSA can be used as a mobile application or installed in stores.

scholarly journals SISTEMA DE GESTIÓN DEL CONOCIMIENTO BASADO EN ESTÁNDARES DE ALTA CALIDAD PARA UN PROGRAMA EDUCACIÓN SUPERIOR

2021 ◽  
Vol 8 (16) ◽  
pp. 55-64
Author(s):  
CRISTIAN CASTAÑO ◽  
◽  
GERALDIN QUINTERO ◽  
EDGAR DUARTE
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Quality Standards ◽  
Knowledge Management System ◽  
Strategic Knowledge ◽  
High Quality ◽  
National Accreditation ◽  
Institutional Learning ◽  
Technological Platform ◽  
Strategic Knowledge Management

Knowledge management is a useful tool for the competitiveness of many organizations. The higher education sector is particularly oriented towards adherence to this type of schemes, since its nature implies constant institutional learning based not only on its own experience but also on the exchange of knowledge in the academic environment. In Colombia, higher education institutions perceive an opportunity for improvement in the high quality standards of the National Accreditation Council, which requires an infrastructure oriented to the strategic knowledge management. This article presents the experience of implementing a prototype of a knowledge management system in a higher education undergraduate program. It describes the phases of the process and its relationship with the technological platform that supported the development. The conclusions highlight the advantages of the exercise, emphasizing institutional learning, the importance of the technological platform and, finally, reflections on knowledge management as a fundamental axis of accreditation processes.

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