Social Media Cloud Contact Center Using Chatbots

This research was conducted to find out what steps the government has taken in striving for society to be 'digital literate', what obstacles are faced and what digital forms have been implemented by MSME players and cooperatives that have gone digital. The method used is an integrative review. The results of this study found that the government has tried various ways to make SMEs and cooperatives more “digitally literate”, from infrastructure, training to collaborating with related institutions and companies that have gone online first in terms of systems of operational (transaction), marketing and also payment. Obstacles to infrastructure and available facilities as well as the lack of information and human resource skills in utilizing digital are challenges faced by the government, SMEs and cooperatives. Therefore, better coordination from up to bottom is needed so that understanding and utilization of digital can be distributed evenly. For MSMEs and cooperatives that have “go digital”, found that they are still at the basic and intermediate levels, while the platforms used are still in the sharing economy, e-commerce, social media, cloud computing and other digital platforms related to applications to simplify transactions and operations.

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Cost Efficient Media Cloud Storage and Systematic Risks Involved in the Cloud Computing

International Journal of Innovative Technology and Exploring Engineering - Special Issue ◽

10.35940/ijitee.i8742.078919 ◽

2019 ◽

Vol 8 (9) ◽

pp. 2466-2469

Keyword(s):

Social Media ◽

Cloud Computing ◽

Cloud Storage ◽

Fast Rate ◽

Main Aspect ◽

Security Issues ◽

High Security ◽

Systematic Risks ◽

Cost Efficient ◽

Media Cloud

Now a days data is growing at a very fast rate. Here data is referred not only with organizational data but the data also from non-organizational and social media, the data may be PDF’s, Photos, Audios, Videos, XML file etc. To earn more profit, the organizations tends to establish Cloud Storage with minimum establishment cost and high security. To provide robust and secure platform is the main aspect of cloud. Lots of algorithms have been designed and implementing for securing the data at cloud but the attack on 2014 on cloud in which 50 million accounts were hacked, shows that cloud is not fully secured. The main focus of this paper is to draw attention towards security issues and cost-efficient cloud and the solution for implementing it.

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The backend of news as a juxtaposition of data and human costs

Digital Journalism, Drones, and Automation ◽

10.1093/oso/9780190655860.003.0003 ◽

2020 ◽

pp. 32-55

Author(s):

Cate Dowd

Keyword(s):

Social Media ◽

Classification Systems ◽

Conflict Zones ◽

Semantic Code ◽

Interactive Graphic ◽

Training Systems ◽

Human Costs ◽

Integrate Data ◽

Media Cloud

Indexing and semantic code in news draw on a base of well-defined vocabulary from classification systems used by news editors for search tags, but journalism also uses leaked data, mobile metadata logs, and datasets for visualisations. The tagging systems in news, like NewsCode, are embedded in CMS and help to bind data for cross-referencing purposes. The defined concepts have an ontological base that relate to “news” and they are structured in hierarchical and logical ways. For many years social media tags were unstructured, but folksonomy approaches do not exclude semantic methods, and vice versa. Media cloud tools can also be used by journalists to generate lightly interactive graphic visualisations or to integrate data onto maps. However, data and metadata should also be used to develop new semantic systems to better protect journalists in conflict zones and to embed the values and ethics of journalism into algorithms for journalism training systems.

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Usuarios, clientes y consumidores digitales: consideraciones para su abordaje desde el marketing y la comunicación corporativa

Redmarka Revista de Marketing Aplicado ◽

10.17979/redma.2015.01.014.4879 ◽

1970 ◽

Vol 01 (014) ◽

pp. 3-19 ◽

Cited By ~ 1

Author(s):

Diego Apolo Buenaño ◽

Maria Victoria Altamirano Barriga ◽

Verónica Estefanía Vásconez Cadena ◽

María Isabel Cevallos Darquea

Keyword(s):

Social Media ◽

Contact Center ◽

Redes Sociales ◽

Nuevas Tecnologías

En la actualidad, gracias a las nuevas tecnologías, la accesibilidad y el uso frecuente de las redes sociales por parte de los clientes y consumidores, las empresas se han visto en la necesidad de generar estrategias e implementar planes que permitan la gestión de su identidad digital. El consumidor se ha convertido en un mensajero de las empresas debido a los contenidos que crea en la web sobre ellas, convirtiéndose en una pieza clave en los procesos de marketing y comunicación de éstas. Además, se evidencia la relevancia que tienen los colaboradores de la empresa en la planificación de estrategias, pues son voceros permanentes de las actividades que se llevan a cabo, lo cual contribuye a fortalecer categorías como: imagen y reputación corporativas, sin dejar de lado que desde el marketing se han evidenciado casos, los que se mencionan en el desarrollo del texto, que han contribuido al logro de objetivos gracias a la compresión de la importancia de crear centros de contacto digital o social media contact center con gran éxito.

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SMCC: Social Media Cloud Computing Model for Developing SNS Based on Social Media

Convergence and Hybrid Information Technology - Communications in Computer and Information Science ◽

10.1007/978-3-642-24106-2_34 ◽

2011 ◽

pp. 259-266 ◽

Cited By ~ 5

Author(s):

Myoungjin Kim ◽

Hanku Lee

Keyword(s):

Social Media ◽

Cloud Computing ◽

Computing Model ◽

Media Cloud

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Responding to Unsolicited Medical Requests from Health Care Professionals on Pharmaceutical Industry-Owned Social Media Sites: Three Pilot Studies (Preprint)

10.2196/preprints.9643 ◽

2017 ◽

Author(s):

Andrea M TenBarge ◽

Jennifer L Riggins

Keyword(s):

Health Care ◽

Social Media ◽

Pharmaceutical Industry ◽

Annual Meeting ◽

Health Care Professionals ◽

Medical Information ◽

Information Contact ◽

Contact Center ◽

Use Of Social Media ◽

Community Manager

BACKGROUND The use of social media has risen tremendously over the past decade with usage rates spanning from 5% American adults in 2005 up to 69% in 2016. A 2011 survey of 4033 clinicians found that 65% physicians use social media for professional purposes. To meet the changing needs and preferences of their customers, medical information departments within the pharmaceutical industry must continue to assess new digital channels such as social media and evolve their medical information services. OBJECTIVE The objective of the study was to pilot the use of social media as an additional channel to respond to unsolicited medical requests from health care professionals (HCP RUR) directed toward the pharmaceutical industry. METHODS From November 2016 to June 2017, 3 pilots were conducted during 3 professional congresses: the 2016 American College of Rheumatology Annual Meeting, the 2017 American Society of Clinical Oncology Annual Meeting, and the 2017 American Headache Society Annual Scientific Meeting. For each social media account, an identified community manager monitored the incoming account feed for proper triaging of posts. When an unsolicited medical request appeared, the community manager routed the question to the Tier One medical information contact center agents to respond. The following metrics were collected: total number of unsolicited requests directed to medical information contact center agents, total number of unsolicited requests that required escalation to Tier Two medical information associates, total number of unsolicited requests that were confirmed US HCPs, total number of unsolicited requests received after hours, and total number of unsolicited requests that were redirected to a different channel. RESULTS During the 3 pilots, 9 unsolicited medical requests were received with request numbers ranging from 2 to 4 requests per pilot. Of these, 1 was from a confirmed US HCP that required escalation to the Tier Two medical information associates. A majority of requests (7 out of 9) came in after the scheduled monitoring hours. There were 4 requests redirected to the medical information contact center phone number. The marketing accounts received more unsolicited medical requests than the corporate accounts (7 vs 2, respectively), and the 3 Twitter accounts saw more overall engagement (ie, medical requests and other general engagement) than the LinkedIn account. CONCLUSIONS A limited number of medical questions were asked by confirmed HCPs using social media during the 3 pilots. New innovative medical information contact center channels often take time to build awareness. Continued channel awareness is needed to fully understand the channel’s desired use. Because consumers currently make up a majority of social media engagement, companies should look into creating a combined consumer and HCP RUR strategy to provide a better experience for all customers.

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