User Experience of a Social Media Based Knowledge Sharing System in Industry Work

Purpose The purpose of this paper is to investigate the sources of self-efficacy that researchers rely on when using social media for knowledge sharing and to explore how these sources impact their use. Design/methodology/approach The study employed 30 semi-structured interviews with researchers at a major Scottish university. The authors analysed the interview transcriptions using directed content analysis. Findings The researchers relied on the four sources of self-efficacy proposed by Bandura (1977) when using social media for knowledge sharing. These sources lead researchers to use social media effectively and frequently for sharing knowledge, although some may discourage its use. Research limitations/implications It extends the self-efficacy integrative theoretical framework of Bandura (1977) by presenting the relative amount of the influence of these sources for researchers to share their ideas, experiences, questions and research outputs on social media. While the participants included academic staff, postdoctoral researchers, and PhD students, the majority were PhD students. Practical implications The findings can help universities understand how to promote productive use of social media. For example, academic staff who have high personal mastery experience could mentor those who do not. Originality/value This is the first known study to investigate the sources of self-efficacy that impact researchers’ use of social media for knowledge sharing.

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#SelfHelp : A Supplementary paper for the film #SelfHelp

10.32920/ryerson.14657886 ◽

2021 ◽

Author(s):

Emma Arsenault

Keyword(s):

Mental Health ◽

Health Care ◽

Social Media ◽

Mental Health Care ◽

Knowledge Sharing ◽

Health Care System ◽

Young Women ◽

Mental Health Care System ◽

Use Of Social Media ◽

Community Workshops

The film #SelfHelp critically examines Toronto’s mental health care system, it’s flaws and the different reasons why people resort to other options. After facing ongoing challenges, three young women decided to take matters into their own hands. Through the use of social media, starting community workshops and dedication to knowledge-sharing, these women begin to not only heal themselves, but others as well.

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Perancangan Komunikasi Visual Desain Website “Muggle Division” Menggunakan Kaidah UI & UX

AKSA: Jurnal Desain Komunikasi Visual ◽

10.37505/aksa.v4i1.47 ◽

2020 ◽

Vol 4 (1) ◽

pp. 567-577

Author(s):

Gilang Endra Prastowo ◽

Dian Prajarini

Keyword(s):

Social Media ◽

Customer Service ◽

User Experience ◽

Payment System ◽

Self Service ◽

Clear Information

"Muggle Division" is engaged in convection production services,founded 5 years ago, so far using Instagram promotion media.However, when social media cannot provide clear and completeinformation, problems arise such as when consumers are about toorder and have to wait for customer service to respond for quite along time. Therefore we need media to answer these obstacles,namely the website, to provide more complete, clear information andorder input services without having to wait for customer serviceresponses. This study aims to design a "Muggle Division" websiteequipped with a self-service order feature. The user experiencedesign method used is the five planes user experience elementsmethod followed by writing HTML, CSS, and Javascript tags. Theresult of the design is a "Muggle Division" website with UI and UXrules. The use of UI methods includes color, layout, typography,whitespace, icons, and animation. The use of the UX method is in thestep by the step payment system and page login which provides theoption of page register for visitors who are not yet a member of the"Muggle Division".

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Extracting user experience centered product requirements for mobile social media applications

Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services companion - MobileHCI '12 ◽

10.1145/2371664.2371691 ◽

2012 ◽

Cited By ~ 2

Author(s):

Katrin Schulze ◽

Heidi Kroemker

Keyword(s):

Social Media ◽

User Experience ◽

Media Applications

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Using enterprise social networks as a knowledge management tool in higher education

VINE Journal of Information and Knowledge Management Systems ◽

10.1108/vjikms-12-2016-0073 ◽

2017 ◽

Vol 47 (4) ◽

pp. 555-570 ◽

Cited By ~ 10

Author(s):

Niall Corcoran ◽

Aidan Duane

Keyword(s):

Higher Education ◽

Social Networks ◽

Social Media ◽

Knowledge Sharing ◽

Conceptual Model ◽

Higher Education Institutions ◽

Management Tool ◽

Content Type ◽

Enterprise Social Networks ◽

Practical Implications

Purpose The management of organisational knowledge and the promotion of staff knowledge sharing are largely neglected in higher education institutions. The purpose of this study is to examine how enterprise social networks can enable staff knowledge sharing in communities of practice in that context. Design/methodology/approach The study is framed as an Action Research project, covering three cycles over a 12-month period. During the Diagnosing phase, a conceptual model was developed for empirical testing. Data were collected through 30 semi-structured interviews and a number of focus groups. This was supplemented by content analysis and reflective journaling. Findings The findings support the conceptual model and provide insight into the antecedents necessary for the creation of an enterprise social network-enabled knowledge-sharing environment, the motivators for and barriers to participation, and the perceived organisational and individual benefits of increased staff knowledge-sharing activity. Research limitations/implications As the study has a higher education focus, all of the findings may not be generalizable to other types of organisation. Further development of the conceptual model and testing in other contextual settings will yield greater generalizability. Practical implications A number of findings have practical implications for the management of higher education institutions, such as the evidence of a divide between faculty and other staff. In general, the study findings provide an opportunity for educationalists to better understand the scope and impact of employing social media platforms for knowledge sharing. Originality/value This paper adds to the growing body of work on organisational implementations of social media, and should be of interest to practitioners and researchers undertaking similar projects.

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