The impact of privacy and security concerns, trust in technology and information quality on trust in e -government and intention to use e-government

2015 ◽  
Author(s):  
Somayeh Mohajerani ◽  
Sharareh Zarean Shahrekordi ◽  
Mitra Azarlo
Keyword(s):  
Information Quality ◽  
Intention To Use ◽  
Privacy And Security ◽  
Security Concerns ◽  
Trust In Technology ◽  
The Impact

Antecedents of trust in e-government services: an empirical test in Jordan

2014 ◽  
Vol 8 (4) ◽  
pp. 480-499 ◽  
Author(s):  
Emad Abu-Shanab
Keyword(s):  
Technology Adoption ◽  
Information Quality ◽  
Empirical Test ◽  
Learning System ◽  
Equation Modeling ◽  
The Internet ◽  
Intention To Use ◽  
Privacy And Security ◽  
Content Type ◽  
Government Services

Purpose – This study aims to explore technology adoption research and propose a trust antecedents model, where trust in government, trust in technology, information quality, Internet familiarity and privacy and security concerns are hypothesized to predict Jordanians trust in e-government. Also, trust in e-government extended the Theory of Reasoned Action in predicting the intention to use e-government. Design/methodology/approach – Proposed a model and tried to empirically test it using a sample of 759 Jordanians who filled a survey consisting of items measuring the previously mentioned constructs. A structural equation modeling technique was used to test the model. Findings – Results supported the proposed research model, where all proposed variables significantly predicted intention to use e-government services. Also, a partial least squares estimate of the model indicated a significant prediction of trust in e-government by all proposed variables except the Internet familiarity construct. The coefficient of determination for intention to use was 0.465, and for trust in e-government 0.415. Research limitations/implications – The study utilized a newly developed instrument in Arabic, and diverse categories of subjects, where some of them were considering a public e-learning system when responding to items. Practical implications – This research is important to public officials and the Jordanian e-government project, as it emphasized the importance of trust constructs (TiT and TiG) as major influencers on the trust propensity related to e-government. Also, other constructs like information quality showed significant influence; where the type and characteristics of information posted on e-government Web sites influence the adoption decision on the long run. Jordanians’ perceptions regarding information posted on e-government Web site were all at moderate levels. More emphasis on making information more accurate, recent, comprehensive and original is needed. Social implications – This study showed a relative deficiency in Jordanians perceptions towards trusting the Internet. It seems that they reflected a moderate trust in its legal, technical and security levels. Finally, this study emphasized the role of privacy and security issues in influencing the level of trust in e-government systems. Similarly, transparency and knowledge equity are important dimensions that need to be addressed. Originality/value – This study is one of the largest studies with respect to the size of its sample that explores trust in e-government in Jordan. The focus on trust antecedents and the empirical test of the model is a first attempt in the literature, where a structural model was explored raising the level of accuracy of estimation to its required potential. The number of constructs to be explored at the same time is an addition to the area of e-government technology adoption.

Impact of Trust on Customer Adoption of Digital Payment Systems

2020 ◽  
pp. 16-42
Author(s):  
Palak Kanojia ◽  
Madan Lal
Keyword(s):  
Research Question ◽  
Intention To Use ◽  
Retail Sector ◽  
Payment Systems ◽  
Electronic Payments ◽  
Technology Adoption Model ◽  
Trust In Technology ◽  
The Government ◽  
Digital Payments ◽  
The Impact

With the government spending huge amounts on making digital payments successful, the reports indicate that the rate of penetration is not as rapid as it is supposed to be. Many third parties are entering into the payment sector with alternative payment systems at retail sector. This study is based on the literature available on the consumer behaviour theory of planned behaviour (TPB). The purpose of the research is to test the relationship between the trust-based factors and the antecedents of the behavioural intention to use electronic payments by the users. Presently, the research question that has been concentrated on is to study the impact of trust on the attitude and intention to use electronic payments in India. The objective of the study is to examine the role of trust in technology adoption model. The findings indicated that trust acts as a significant determinant of consumer adoption of digital payments in India. Therefore, in order to find the answers to the research question, the study has been conducted among the users of electronic payments.

Effective Product Customization on the Web

2011 ◽  
pp. 79-94
Author(s):  
Pratyush Bharati ◽  
Abhijit Chaudhury
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
Intention To Use ◽  
Decision Satisfaction ◽  
Product Customization ◽  
Delivery Options ◽  
The Impact ◽  
The Web

Product customization is an important facility that e-commerce offers to its users. On the Web, choiceboard systems have become quite prevalent as the means by which users are able to customize their products. These systems allow customers to configure products and services by choosing from a menu of attributes, components, delivery options, and prices. In the context of a choiceboard environment, this research examines the impact of system and information quality and information presentation on interface satisfaction and decision satisfaction. Further, it examines the impact of the latter two satisfaction factors on overall user satisfaction and intention to use. The research reveals that improved system quality, vis-à-vis choiceboards, leads to better information and decision satisfaction on the part of the users. This in turn leads to higher overall satisfaction and intention to use. The research uses an experiment for data collection and examines these relationships using the structural equation modeling (SEM) approach.

Effective Product Customization on the Web

2010 ◽  
pp. 244-258
Author(s):  
Pratyush Bharati ◽  
Abhijit Chaudhury
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
Intention To Use ◽  
Decision Satisfaction ◽  
Product Customization ◽  
Delivery Options ◽  
The Impact ◽  
The Web

Product customization is an important facility that e-commerce offers to its users. On the Web, choiceboard systems have become quite prevalent as the means by which users are able to customize their products. These systems allow customers to configure products and services by choosing from a menu of attributes, components, delivery options, and prices. In the context of a choiceboard environment, this research examines the impact of system and information quality and information presentation on interface satisfaction and decision satisfaction. Further, it examines the impact of the latter two satisfaction factors on overall user satisfaction and intention to use. The research reveals that improved system quality, vis-à-vis choiceboards, leads to better information and decision satisfaction on the part of the users. This in turn leads to higher overall satisfaction and intention to use. The research uses an experiment for data collection and examines these relationships using the structural equation modeling (SEM) approach.

scholarly journals Does knowledge matter? The role of m-Health literacy to the acceptance of m-Health applications

2021 ◽  
pp. 42-47
Author(s):  
Doan Thi Lien Huong, Tran Dinh Long Doan
Keyword(s):  
Technology Acceptance ◽  
Diffusion Theory ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Privacy And Security ◽  
Innovation Diffusion Theory ◽  
The Impact

With the proliferation of the Internet and wireless technology in many areas of people's life; the use of mobile phones; especially smartphones for health practices and information (mHealth) has increasingly been prevalent. Based on Technology Acceptance Model (TAM) and the Innovation Diffusion Theory (IDT); this study examined the role of mHealth literacy and other factors toward the adoption of wellness apps among the users in Danang city. The results confirmed the impact of mHealth Literacy on (1) intention to use health apps (2) the perceived usefulness and (3) the perceived ease of use. While the perceived usefulness and the perceived ease of use are found to exert influence on the intention of use; the role of privacy and security concerns on intention to use was rejected.

E-government adoption and user’s satisfaction: an empirical investigation

2016 ◽  
Vol 11 (1) ◽  
pp. 57-83 ◽  
Author(s):  
ALaa Aldin A AL Athmay ◽  
Kamel Fantazy ◽  
Vinod Kumar
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
Direct Effects ◽  
System Quality ◽  
Government Programs ◽  
Content Type ◽  
Government Services ◽  
Intention To Adopt ◽  
The Impact

Purpose – The purpose of this paper is to examine the relationships among e-government attributes in terms of social influence, perceived effectiveness, system quality, and information quality user satisfaction and intention to use e-government services in United Arab Emirates (UAE). Design/methodology/approach – This study is based on previous research on e-government services, and has relied partially on Delone and Mclean’s (2004) updated IS success model and the new theoretical and accepted model (UTAUT). These models were used to examine the impact of some selected attributes of e-government on the adoption of e-government services in the UAE from the perspective of a citizen. A questionnaire survey was used to collect data from a total of 1,800 e-government users in the UAE and structural equation modeling was utilized to test the theoretical model. Findings – This study has identified five main findings. First, it provides evidence of the direct effects of e-government attributes on user satisfaction. Second, it provides evidence of the direct effects of user satisfaction on user intention to use e-government services. Third, it provides evidence of the direct effects of e-government attributes on intention to use. Fourth, it demonstrates the positive total effects (direct and indirect) of e-government attributes on the intention to use e-government services in the UAE through user satisfaction. Fifth, two attributes of e-government – system quality and information quality – have emerged as having a strong effect on the intention to use e-government services. Research limitations/implications – The research study was limited to the UAE geographical region. It would be very interesting to see if there are regional variations when compared to the findings of this research study. The target respondents for this study are internet users. Future research needs to be extended to include both users and nonusers of the internet for the purpose of comparison, and looking at the perception of a technology divide among citizens as a factor influencing citizen intention to adopt e-government services. Practical implications – This study would help policy makers understand e-government users and to implement policies at large to meet the citzens ' needs of e-government services. The results of the study and the proposed model can be used as a guideline for e-government strategy formulation and implementation for the Government of UAE. The results of the study imply that decision makers of e-government programs should take into considerations these attributes when developing e-government programs because they affect users’ satisfaction and in turn enhances users’ intentions to use e-government services and consequently increase the success of e-government strategic programs. Originality/value – This paper is one of the few studies on e-government adoption in an Arab country and the first study on e-government adoption in the UAE. The paper’s originality and value comes from its theoretical contribution as a first paper in this region to empirically test the impact of some selected variables (social influence, perceived effectiveness, system quality, and information quality) on user satisfaction and intention to adopt e-government services. In contrast to previous research, this paper selected user satisfaction as a mediated, rather than a dependent variable.

Kuwaiti Hospital Patients’ Continuance Intention to Use Telemedical Systems in the Wake of the COVID-19 Pandemic: Survey Study Among Patients (Preprint)

2021 ◽  
Author(s):  
Ibtesam Almutairi
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Survey Study ◽  
Intention To Use ◽  
System Quality ◽  
Continuance Intention ◽  
Quantitative Research Methods ◽  
Patient’S Satisfaction ◽  
Relationship Of ◽  
The Relationship

BACKGROUND Telemedicine is a system using telecommunication technologies to diagnose, treat, and monitor patients by healthcare physicians and specialists in many developing countries such as Kuwait. Telemedicine services have proven to be successful in reporting and tracking patient records, delivering, real time monitoring, providing correct medications, and early detection of clinical decline. Covid-19 pandemic period have reinforced telemedicine system’s benefits even more in Kuwait. OBJECTIVE The objective of this study is to investigate factors influencing patients’ continuance intention to use telemedicine after the COVID-19 pandemic in the medical sector of Kuwait. METHODS The updated Delone and Maclean (2003) model was utilized to investigate the aforementioned factors. As such, this research applied quantitative research methods with a sample of 290 participants from patients in Dar Al Shifa Hospital, a private hospital in Kuwait which utilizes telemedical services called ‘Sehaty online’. The corresponding data was analyzed using SmartPLS. RESULTS The findings of this study revealed that the relationship of both telemedicine’s information quality and system quality with patient’s satisfaction are significant with (β = 0.377, t = 5.612, P < 0.001), (β = 0.295, t = 4.397, P < 0.001) respectively. While the relationship of service quality and patient’s satisfaction is not significant with (β = -0.056, t = 0.894, P > 0.05). patient’s satisfaction relationship with patients’ continuance intention to use telemedicine found to be significant with (β = 0.403, t = 8.732, P < 0.001). CONCLUSIONS It has been concluded that information quality and system quality have a positive and significant influence on patient’s satisfaction, whereas service quality has an insignificant influence on patient’s satisfaction. Also, patients’ continuance intention to use telemedicine is found to be significantly impacted by their satisfaction.

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