Quality-Value Perceptions and Satisfaction in an E-Shopping Environment: Assessing the Impact on E-Shopping Loyalty

2014 ◽  
pp. 75-75
Author(s):  
Patricia T. Warrington ◽  
Mary Ann Eastlick
Keyword(s):  
Value Perceptions ◽  
Quality Value ◽  
The Impact

How can European museums reach sustainability?

2017 ◽  
Vol 72 (3) ◽  
pp. 303-318 ◽  
Author(s):  
Nuria Recuero Virto ◽  
Maria Francisca Blasco López ◽  
Sonia San-Martín
Keyword(s):  
Market Orientation ◽  
Customer Value ◽  
Design Methodology ◽  
Marketing Strategies ◽  
Value For Money ◽  
Content Type ◽  
Value Perceptions ◽  
Decision Making Processes ◽  
The Impact ◽  
Practical Implications

Purpose This research aims to provide evidence of the impacts of market orientation, customer value approach (through prestige, value for money and reputation for quality) and innovation on museum sustainability. Design/methodology/approach The model is analysed through partial least squares (PLS-SEM), using a sample of 549 European museums. Findings The results reveal that reputation for quality, prestige, innovation and value for money positively and significantly influence museum sustainability. Interestingly, the most meaningful linkage is between market orientation and innovation. Practical implications This research helps museums that need to increase their customer value and innovativeness so as to ensure museum sustainability. It proves that museum managers have to increase employees’ involvement in decision-making processes. Originality/value By using a wide sample of European museums, this study suggests that museum managers need to consider the impact of marketing strategies and customer value perceptions on the economic and social sustainability of museums.

Social bonding as a determinant of share of wallet and cross-buying behaviour in B2B relationships

2017 ◽  
Vol 51 (5/6) ◽  
pp. 1011-1028 ◽  
Author(s):  
Marcel Paulssen ◽  
Raphael Roulet
Keyword(s):  
Product Category ◽  
Social Bonding ◽  
Boundary Spanners ◽  
Content Type ◽  
Share Of Wallet ◽  
Value Perceptions ◽  
Relationship Outcomes ◽  
B2b Relationships ◽  
Buying Behaviour ◽  
The Impact

Purpose Research on how social bonding between boundary spanners influences relationship outcomes in business-to-business (B2B) settings is sparse and controversial. This longitudinal study aims to close this gap and assess the impact of social bonding on the share of wallet and actual cross-buying behaviour. Design/methodology/approach B2B relationships between a manufacturer of light commercial vehicles and its customers were investigated. A random sample of fleet managers answered two telephone surveys. Findings Social bonding was found to affect both investigated relationship outcomes, share of wallet and cross-buying, through the generation of trust over and above the customer’s perceptions of value. Research limitations/implications Only one product category was investigated in this study, and further research should explore boundary conditions for the relevance of social bonding in B2B. Practical implications Social bonding represents one lever (next to value perceptions) for building a competitive advantage in a B2B context. Relationship marketing activities that are intended to strengthen the development of social bonds between customers and account managers should be encouraged. Originality/value The authors provide clear evidence regarding the disputed impact of social bonding between boundary spanners on relationship outcomes in B2B relationships by testing its impact on real purchase behaviour and not only purchase intentions, as is the case in most published studies to date.

scholarly journals Consumer Considerations for the Implementation of Sustainable Packaging: A Review

2020 ◽  
Vol 12 (6) ◽  
pp. 2192 ◽  
Author(s):  
Ziynet Boz ◽  
Virpi Korhonen ◽  
Claire Koelsch Sand
Keyword(s):  
Value Chain ◽  
Consumer Preferences ◽  
Consumer Attitude ◽  
Clear Understanding ◽  
Factors Affecting ◽  
Sustainable Solutions ◽  
Value Perceptions ◽  
Sustainable Packaging ◽  
Consumer Testing ◽  
The Impact

Packaging sustainability concepts have co-evolved with the increasing incorporation of the principles of sustainable development at various levels within industrial and organizational platforms. Currently, pollution from plastics, packaging-related waste, declining air, soil, and water quality, climate change, and other contemporary challenges are influencing the packaging industry. Barriers such as value chain complexities and negative consumer attitudes due to the economic, social, and environmental demands of sustainable behaviors can discourage companies from the implementation of more sustainable packaging. Hence, packages with improved sustainability may never make their way into the marketplace. However, the next generation of sustainable solutions can be motivated by efforts that fuel a positive consumer attitude towards sustainable packaging. In order to direct efforts, a clear understanding of consumer dynamics in ecological material preferences, willingness to pay, recycling, and factors impacting sustainable behaviors are essential. The objective of this work is to (i) explore the definitions, the impact of sustainable packaging in the value chain, and consumer behavior theories; (ii) review current practices, factors affecting sustainable behaviors, and consumer testing methods; (iii) present three distinct case studies on consumer preferences and value perceptions on bio-based cellulose materials and the impact of on-label claims and pre-evaluation education in consumer preferences; and (iv) to reveal the research gaps and opportunities for consumer research and suggest strategies for stakeholders to communicate packaging sustainability to consumers.

The Impact of On-Line Consumer Reviews on Value Perception

2015 ◽  
Vol 27 (2) ◽  
pp. 32-57 ◽  
Author(s):  
Hsin Hsin Chang ◽  
Po Wen Fang ◽  
Chien Hao Huang
Keyword(s):  
Source Credibility ◽  
Uncertainty Reduction ◽  
Dual Process ◽  
Prior Beliefs ◽  
Consumer Reviews ◽  
Value Perception ◽  
Value Perceptions ◽  
Consumer Uncertainty ◽  
On Line ◽  
The Impact

This study combines the dual-process theory (DPT) and the uncertainty reduction theory (URT) to examine how on-line consumer reviews affect consumer uncertainty reduction and value perceptions in order to understand whether consumer attitudes will be influenced by on-line consumer reviews and if relationships are built between consumers and companies as a result. The results indicated that argument quality, recommendation sidedness, source credibility, confirmation of prior beliefs, and recommendation ratings have a positive effect on the uncertainty reduction of consumers towards the businesses under consideration. Since uncertainty reduction has an effect on value perception, this study suggests that companies provide on-line consumer reviews on their websites to increase consumer uncertainty reduction and to improve consumer value perception of their companies.

scholarly journals The impact of value perceptions on purchase intention of sustainable luxury brands in China and the UK

2021 ◽  
Author(s):  
Pengji Wang ◽  
Adrian T. H. Kuah ◽  
Qinye Lu ◽  
Caroline Wong ◽  
K. Thirumaran ◽  
...  
Keyword(s):  
Purchase Intention ◽  
Luxury Brands ◽  
Value Perceptions ◽  
The Uk ◽  
The Impact

Motivations of small firms to develop relationships with banks

2015 ◽  
Vol 30 (1) ◽  
pp. 96-104 ◽  
Author(s):  
Daniele Scarpi ◽  
Marco Visentin
Keyword(s):  
Structural Equation ◽  
Small Firms ◽  
Equation Model ◽  
Business Partner ◽  
Content Type ◽  
Individual Level ◽  
Value Perceptions ◽  
The Impact ◽  
The Relationship ◽  
The Empirical Analysis

Purpose – This paper aims to investigate what drives the decision of small non-food store retailers to develop a relationship with the bank financing them. The analysis addresses the banking industry and quantifies the extent to which a decision to develop a relationship is influenced by satisfaction, trust and by two different kinds of values, namely, monadic and dyadic. Design/methodology/approach – The analysis is based on data collected from more than 400 small business by means of a questionnaire, and develops a structural equation model to estimate the impact of satisfaction, trust and value constructs on the intention to develop the relationship. Findings – The results show that satisfaction and trust do not exert a direct effect on the decision to develop the relationship that is directly determined by dyadic value (i.e. the comparison between the cumulated value given through time and the cumulated efforts sustained by the partner). In turn, dyadic value stems from monadic value (i.e. the self-centred comparison of the costs and benefits experienced within the relationship). In a nutshell, considering value perceptions by the business partner and the relational dimension of value provides a better understanding of the intention of small firms to develop their relationship with a financing bank. Originality/value – This study contributes to shaping a picture of the motivations that lead small firms to develop a relationship with their financing bank. Drawing from a heterogeneous literature and considering individual-level variables, a theoretical model is developed to include the relational dimension of value and value perceptions by the business partner in the relationship. The empirical analysis provides useful indications to practitioners to understand and effectively manage the partner’s decision to develop the relationship, suggesting where to intervene.

scholarly journals Analyzing the Effect of Entrepreneurial Characteristics to Maximize the Architectural Design Quality Value in Greater Amman Municipality (Case Study)

2018 ◽  
Vol 13 (4) ◽  
pp. 219
Author(s):  
Mohammad Izzat Alhalalmeh ◽  
Neameh Abbas Al-khafaj ◽  
Feras Suliman Al shalabi
Keyword(s):  
Interior Design ◽  
Architectural Design ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Need For Achievement ◽  
Design Quality ◽  
Self Confidence ◽  
Entrepreneurial Characteristics ◽  
Quality Value ◽  
The Impact

The study aims to analyze the impact of entrepreneurial characteristics represented in (the need for achievement, self-confidence, take the initiative, independence, responsibility, willingness to take risks, and experience) to maximize the architectural design quality value related to (the value of the design interest in the environment changes - durability -, good interior design - benefit - and the aesthetic design). The hypotheses have been tested by adopting answers from engineers working in the Greater Amman Municipality, (250 engineers), using the multiple linear regression analysis. The study finds that the entrepreneurial characteristics represented in (the need for achievement, self-confidence, take the initiative, independence, responsibility, the willingness to take risks, and experience) have an impact on the value of architectural design quality in general and on its sub-value in particular. This demonstrates that maximizing the architectural design quality value depends on analyzing the impact of entrepreneurial characteristics of engineers partially.

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