scholarly journals (Abstract) Service Recovery in Online Medium: A Cost-Effective Answer in Cross-Cultural Settings

2017 ◽  
pp. 29-29
Author(s):  
Sanchayan Sengupta ◽  
Daniel Ray ◽  
Olivier Trendel
Keyword(s):  
Service Recovery ◽  
Cost Effective ◽  
Cross Cultural ◽  
Abstract Service

Streaming Live

2011 ◽  
pp. 269-292
Author(s):  
Ana Adi
Keyword(s):  
New Media ◽  
Cost Effective ◽  
Cross Cultural ◽  
Traditional Methods ◽  
Teaching Process ◽  
Live Video ◽  
Teaching And Research ◽  
Video Broadcasting ◽  
Cultural Teaching

In an increasingly interconnected world, it is highly important that professors and researchers alike not only find cost-effective solutions to further their work, but also methods to inspire their students to go beyond the traditional methods. This chapter aims to show a couple of examples of successfully integrating new media features in the teaching and research of new media emphasizing their effectiveness, as well as their innovation, involvement, and surprise factors. Furthermore, the methods suggested are easy-to-use and mostly accessible on a non-fee basis. Additionally, the chapter reviews a series of platforms that allow live video broadcasting such as Yahoo! Messenger, Windows Live Messenger, Skype, Oovoo, Google Talk, PalBee, TokBox, PalTalk, TinyChat, TimZon, VoiceThread, Ustream.tv, and Livestream, giving some examples where they could be used in the daily teaching process. Finally, a call for more cross-cultural teaching and collaborative projects is launched.

Career Transfer and Development at UPS

2017 ◽  
pp. 1-2
Author(s):  
Robert D. Dewar ◽  
Hayagreeva Rao ◽  
Jeff Schumacher
Keyword(s):  
Cost Effective ◽  
Cross Cultural ◽  
Transfer Program ◽  
High Quality ◽  
Development System ◽  
General Managers ◽  
Effective Integration ◽  
The Way

Describes the career transfer and development system at UPS, showing incentives and policies that move managers across countries and functions, and how this movement develops high quality general managers.To demonstrate the way in which a cross-functional, cross-cultural career transfer program can break down silo and national barriers and achieve cost effective integration.

scholarly journals A Review of a Collaborative Online International Learning

2020 ◽  
Vol 10 (1) ◽  
pp. 109 ◽  
Author(s):  
Philip Appiah-Kubi ◽  
Ebenezer Annan
Keyword(s):  
Intercultural Competence ◽  
Engineering Students ◽  
Cost Effective ◽  
Cross Cultural ◽  
Project Work ◽  
Cultural Environment ◽  
Study Abroad Programs ◽  
Multicultural Environment ◽  
Cost Effective Approach ◽  
International Learning

Globalization has exacerbated the need for engineers who are capable of working in a cross-cultural environment. Multinational companies continuously seek for engineers who are intercultural competent and capable of conducting business successfully in a cross-cultural environment. However, the skills required to be successful in a multicultural environment are difficult to be taught in the traditional classroom. One of the most effective approaches to acquiring intercultural competence skills is through experiential learning. It is, therefore, not surprising that most colleges all over the world are devoting resources towards the internationalization of their classrooms and the campus community. This ensures that students are provided with a diverse environment so they can learn from, and about diverse cultures and develop their intercultural competence skills. Another effective approach is the study abroad programs, which require students to travel to different countries. However, these approaches require a lot of resources that may not be available to the poor and needy students. Therefore, a more cost-effective approach, such as Collaborative Online International Learning (COIL) is receiving a lot of attention in recent years. In this study, some engineering technology students participated in an 8-week long COIL program with materials engineering students from different languacultural and geographical region. This study reviews the results and compares the performance of the COIL students with those who were not involved. It was observed that the COIL teams performed significantly better on the project work.

Using Gaming Environments to Support Cross-Cultural Role-Play

2009 ◽  
Vol 17 (3) ◽  
pp. 14-19 ◽  
Author(s):  
Aaron A. Pepe ◽  
Thomas P. Santarelli
Keyword(s):  
Pilot Study ◽  
Military Training ◽  
Role Play ◽  
Cost Effective ◽  
Cross Cultural ◽  
Simulation Environment ◽  
Cultural Training ◽  
Cultural Role

Game-based simulations are being designed to portray the immersive experience of live role-play while providing a cost-effective, visually compelling, and easily accessible medium for military training. In this article, we discuss issues involved in using role-play for cultural training and describe a pilot study comparing live role-play versus role-play in a recently developed simulation environment. Developers of training involving role-play should realize (a) the importance of proper preparation for all involved and (b) the significance of the game-based interface in allowing the user to be able to convey and appreciate the cultural and interpersonal aspects of the interaction.

scholarly journals Investigating the role of customers’ perceptions of employee effort and justice in service recovery

2019 ◽  
Vol 53 (4) ◽  
pp. 708-732 ◽  
Author(s):  
Mirella Yani-de-Soriano ◽  
Paul H.P. Hanel ◽  
Rosario Vazquez-Carrasco ◽  
Jesús Cambra-Fierro ◽  
Alan Wilson ◽  
...  
Keyword(s):  
Cultural Differences ◽  
Cultural Context ◽  
Service Recovery ◽  
Cross Cultural ◽  
Equation Modeling ◽  
Perceived Justice ◽  
Employee Effort ◽  
Recovery Satisfaction ◽  
The Impact

Purpose The purpose of this paper is, first, to identify the relationship, if any, between customers’ perceptions of justice (functional element) and employee effort (symbolic element) and their effects on satisfaction and loyalty in the context of service recovery and, second, to determine the impact of cross-cultural differences on these relationships. Design/methodology/approach Survey data from actual customers were gathered in three countries ( n = 414) and analyzed using structural equation modeling to test the proposed hypotheses. Findings The results demonstrate the role of the constructs of perceived employee effort and perceived justice in influencing post-recovery satisfaction and loyalty across cultures. While perceived justice is valued across cultures, customers from feminine (masculine) cultures require more (less) employee effort to influence post-recovery satisfaction positively. Customers from low (high) uncertainty cultures are more (less) willing to give the provider another chance after a service recovery. Research limitations/implications The study shows that both functional and symbolic elements of service recovery are important determinants of customer satisfaction and loyalty and that their influence can be significant in a cross-cultural context. Practical implications International service managers must consider the nature of cultural differences in their markets to develop and implement tailored recovery strategies that can result in satisfied customers. Originality/value This study is the first to integrate the functional and symbolic elements of service recovery, their impact on customers’ behavioral responses and the influence of cultural variations.

scholarly journals Cross-cultural regularities in the cognitive architecture of pride

2017 ◽  
Vol 114 (8) ◽  
pp. 1874-1879 ◽  
Author(s):  
Daniel Sznycer ◽  
Laith Al-Shawaf ◽  
Yoella Bereby-Meyer ◽  
Oliver Scott Curry ◽  
Delphine De Smet ◽  
...  
Keyword(s):  
Positive Emotions ◽  
Cognitive Architecture ◽  
Cost Effective ◽  
Cross Cultural ◽  
Social Landscape ◽  
Local Mean ◽  
The Individual ◽  
The Cost ◽  
And Behavior

Pride occurs in every known culture, appears early in development, is reliably triggered by achievements and formidability, and causes a characteristic display that is recognized everywhere. Here, we evaluate the theory that pride evolved to guide decisions relevant to pursuing actions that enhance valuation and respect for a person in the minds of others. By hypothesis, pride is a neurocomputational program tailored by selection to orchestrate cognition and behavior in the service of: (i) motivating the cost-effective pursuit of courses of action that would increase others’ valuations and respect of the individual, (ii) motivating the advertisement of acts or characteristics whose recognition by others would lead them to enhance their evaluations of the individual, and (iii) mobilizing the individual to take advantage of the resulting enhanced social landscape. To modulate how much to invest in actions that might lead to enhanced evaluations by others, the pride system must forecast the magnitude of the evaluations the action would evoke in the audience and calibrate its activation proportionally. We tested this prediction in 16 countries across 4 continents (n= 2,085), for 25 acts and traits. As predicted, the pride intensity for a given act or trait closely tracks the valuations of audiences, local (meanr= +0.82) and foreign (meanr= +0.75). This relationship is specific to pride and does not generalize to other positive emotions that coactivate with pride but lack its audience-recalibrating function.

The sense of obligation is culturally modulated

2020 ◽  
Vol 43 ◽  
Author(s):  
Andrea Bender
Keyword(s):  
Cultural Studies ◽  
Cross Cultural ◽  
Human Populations ◽  
Cultural Group ◽  
Target Article ◽  
Sense Of Obligation ◽  
Cross Cultural Studies

Abstract Tomasello argues in the target article that, in generalizing the concrete obligations originating from interdependent collaboration to one's entire cultural group, humans become “ultra-cooperators.” But are all human populations cooperative in similar ways? Based on cross-cultural studies and my own fieldwork in Polynesia, I argue that cooperation varies along several dimensions, and that the underlying sense of obligation is culturally modulated.

Cognitive gadgets: A provocative but flawed manifesto

2019 ◽  
Vol 42 ◽  
Author(s):  
Marco Del Giudice
Keyword(s):  
Theory Of Mind ◽  
Cultural Differences ◽  
Twin Studies ◽  
Cross Cultural ◽  
Evolutionary Approach ◽  
Genetic Inheritance ◽  
Double Standards ◽  
Cross Cultural Differences ◽  
Cherry Picking ◽  
Dichotomous Thinking

Abstract The argument against innatism at the heart of Cognitive Gadgets is provocative but premature, and is vitiated by dichotomous thinking, interpretive double standards, and evidence cherry-picking. I illustrate my criticism by addressing the heritability of imitation and mindreading, the relevance of twin studies, and the meaning of cross-cultural differences in theory of mind development. Reaching an integrative understanding of genetic inheritance, plasticity, and learning is a formidable task that demands a more nuanced evolutionary approach.

Sociocultural memory development research drives new directions in gadgetry science

2019 ◽  
Vol 42 ◽  
Author(s):  
Penny Van Bergen ◽  
John Sutton
Keyword(s):  
Episodic Memory ◽  
Autobiographical Memory ◽  
Developmental Psychology ◽  
Cross Cultural ◽  
Memory Development ◽  
Development Research ◽  
Cultural Research ◽  
New Directions ◽  
Cross Cultural Research

Abstract Sociocultural developmental psychology can drive new directions in gadgetry science. We use autobiographical memory, a compound capacity incorporating episodic memory, as a case study. Autobiographical memory emerges late in development, supported by interactions with parents. Intervention research highlights the causal influence of these interactions, whereas cross-cultural research demonstrates culturally determined diversity. Different patterns of inheritance are discussed.

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