On Becoming a Cyborg: A Reflection on Articulation Work, Embodiment, Agency and Ableism

2018 ◽  
pp. 239-249 ◽  
Author(s):  
Jennifer Ann Rode
Keyword(s):  
Articulation Work

scholarly journals shARe-IT: Ad hoc Remote Troubleshooting through Augmented Reality

2021 ◽  
Author(s):  
Thomas Ludwig ◽  
Oliver Stickel ◽  
Peter Tolmie ◽  
Malte Sellmer
Keyword(s):  
Augmented Reality ◽  
Ad Hoc ◽  
Cooperative Work ◽  
Computer Supported Cooperative Work ◽  
Limiting Factors ◽  
Minor Role ◽  
Articulation Work ◽  
Remote Collaboration ◽  
Expertise Sharing ◽  
A Minor

Abstract10 years ago, Castellani et al. (Journal of Computer Supported Cooperative Work, vol. 18, no. 2–3, 2009, pp. 199–227, 2009) showed that using just an audio channel for remote troubleshooting can lead to a range of problems and already envisioned a future in which augmented reality (AR) could solve many of these issues. In the meantime, AR technologies have found their way into our everyday lives and using such technologies to support remote collaboration has been widely studied within the fields of Human-Computer Interaction and Computer-Supported Cooperative Work. In this paper, we contribute to this body of research by reporting on an extensive empirical study within a Fab Lab of troubleshooting and expertise sharing and the potential relevance of articulation work to their realization. Based on the findings of this study, we derived design challenges that led to an AR-based concept, implemented as a HoloLens application, called shARe-it. This application is designed to support remote troubleshooting and expertise sharing through different communication channels and AR-based interaction modalities. Early testing of the application revealed that novel interaction modalities such as AR-based markers and drawings play only a minor role in remote collaboration due to various limiting factors. Instead, the transmission of a shared view and especially arriving at a shared understanding of the situation as a prerequisite for articulation work continue to be the decisive factors in remote troubleshooting.

scholarly journals Making New Health Services Work: Nurse Leaders as Facilitators of Service Development in Rural Emergency Services

Healthcare ◽  
2018 ◽  
Vol 6 (4) ◽  
pp. 128
Author(s):  
Helle Kise Hjertstrøm ◽  
Aud Obstfelder ◽  
Bente Norbye
Keyword(s):  
Emergency Service ◽  
Middle Management ◽  
Healthcare Services ◽  
Economic Incentives ◽  
Nurse Leaders ◽  
Service Development ◽  
Articulation Work ◽  
Theoretical Concepts ◽  
Community Healthcare ◽  
Management Positions

Nurse leaders in middle management positions in Norway and other Western countries perform additional new tasks due to high demands for quality and efficacy in healthcare services. These nurses are increasingly becoming responsible for service development and innovation in addition to their traditional leadership and management roles. This article analyses two Norwegian nurse leaders efforts in developing an emergency service in rural municipal healthcare. The analysis applies an ethnographic approach to the data collection by combining interviews with the nurse leaders with observations and interviews with six nurses in the emergency service. The primary theoretical concepts used to support the analysis include “organizing work” and “articulation work”. The results show that in the development of an existing emergency room service, the nurse leaders drew upon their experience as clinical nurses and leaders in various middle management positions in rural community healthcare. Due to their local knowledge and experience, the nurses were able to mobilize and facilitate cooperation among relevant actors in the community and negotiate for resources required for emergency medical equipment, professional development, and staffing to perform emergency care within the rural healthcare context. Due to their distinctive professional and organizational competency and experience, the nurse leaders were well equipped to play a key role in developing services. While mobilizing actors and negotiating for resources, the nurses creatively balanced these two aspects of nursing work to develop the service in accordance to their expectation of providing the highest quality of nursing care to their patients. The nurse leaders balanced their professional ambitions for the service with legal directives, economic incentives, and budgets. Throughout the development process, the nurses carefully combined value-based and goal-based management concerns. In contrast, other studies investigating nursing management and leadership have described that these orientations are in opposition to each other. This study shows that nurses leading the processes of change in rural communities manage the change process by combining the professional and organizational domains of the services.

Housekeepings

2020 ◽  
pp. 127-163
Author(s):  
Arnold Michael
Keyword(s):  
Decision Making ◽  
Digital Media ◽  
New Technologies ◽  
Digital Technologies ◽  
Media Ecology ◽  
Articulation Work ◽  
Good Working ◽  
Fit For Purpose ◽  
Relations Of Power

This chapter focuses on the significant and often invisible forms of “articulation work” (the work to keep things working) needed to maintain digital media in good working order and fit-for-purpose in the domestic media ecology. It considers the labor of investigating options for, making decisions about, and purchasing and setting up new technologies as well as their ongoing maintenance. This chapter examines both the work and who does the work of maintaining and managing digital media. It also examines the relations of power, authority, gender, labor, and expertise that go into decision making, appropriating, maintaining, and using household digital technologies. In doing so, it furthers empirical developments concerning the notion of domestic media ecologies.

scholarly journals Data work: A condition for integrations in health care

2019 ◽  
Vol 25 (3) ◽  
pp. 526-535 ◽  
Author(s):  
Camilla Bjørnstad ◽  
Gunnar Ellingsen
Keyword(s):  
Health Care ◽  
Large Scale ◽  
Health Care Systems ◽  
Medication Management ◽  
Articulation Work ◽  
Efficient Treatment ◽  
Daily Work ◽  
Local Actors ◽  
Care Systems ◽  
Information And Communication

Integration and interoperability between different information and communication technology (ICT) systems are crucial for efficient treatment and care in hospitals. In this article, we are particularly interested in the daily local work conducted by health-care personnel to maintain integrations. A principal aim of our article is, therefore, to contribute to a sociotechnical understanding of the “data work” that is embedded in the integration of health-care systems. Theoretically, we draw on the concepts of “information infrastructures” and “articulation work,” and we discuss how social status may influence the invisible articulation work. Furthermore, we show how historical decisions and existing systems both nationally and regionally have impacts on the daily work of local actors. Empirically, we have studied the formative stages of a large-scale electronic medication management system project in the Northern Norway Regional Health Authority.

Producing Printability: Articulation Work and Alignment in 3D Printing

2019 ◽  
Vol 34 (5-6) ◽  
pp. 433-469 ◽  
Author(s):  
Kristin N Dew ◽  
Sophie Landwehr-Sydow ◽  
Daniela K Rosner ◽  
Alex Thayer ◽  
Martin Jonsson
Keyword(s):  
3D Printing ◽  
Articulation Work

The Changing Meaning of Skill

2017 ◽  
Author(s):  
Jonathan Payne
Keyword(s):  
Social Sciences ◽  
Service Work ◽  
Job Complexity ◽  
Articulation Work ◽  
Policy Makers ◽  
The Social ◽  
Worker Autonomy ◽  
Service Jobs ◽  
Interactive Service ◽  
Unrealistic Expectations

‘Skill’ has long been a contested concept within the social sciences. In recent decades, the use of the term by policy makers, employers and academics has broadened considerably, fuelling debate about what skill is and what constitutes skilled work. With ‘skill’ purportedly encompassing behaviours such as discipline and conformity, the concept is said to be in danger of losing its meaning or significance. The growth of interactive service work has also seen the emergence of new and controversial skill concepts such as emotional, aesthetic and articulation work. Are so-called ‘low skilled’ service jobs really low skilled and might recognition of these hidden skills help to achieve better pay, or is there a risk of exaggerating their skill content and raising unrealistic expectations? This chapter charts these controversies, and argues for placing skill in its societal and workplace context and taking seriously issues of power, job complexity and worker autonomy.

Articulation Work Skills and the Recognition of Call Centre Competences in Australia

2009 ◽  
Vol 51 (1) ◽  
pp. 45-58 ◽  
Author(s):  
Ian Hampson ◽  
Anne Junor ◽  
Alison Barnes
Keyword(s):  
Customer Service ◽  
Service Sector ◽  
Call Centre ◽  
Work Skills ◽  
Articulation Work ◽  
Emotional Labour ◽  
Service Jobs ◽  
Interaction Management ◽  
Different Levels

Debates over whether customer service work is deskilled or part of the knowledge economy tend to focus on single issues such as control, emotional labour or information management. Call centre work, however, falls within a spectrum of service jobs requiring simultaneous and multifaceted work with people, information and technology, This activity, which we call `articulation work', is often performed within tight timeframes and requires workers, first, to integrate their own tasks into an ongoing `line' of work, and second, to collaborate in maintaining the overall work-flow. The requisite skills, of awareness, interaction management and coordination, tend to be poorly specified in competency standards that subdivide work into discrete tasks. We compare examples of call centre competency standards with case study accounts of the use of articulation work skills, arguing the need for a taxonomy allowing the recognition of different levels of these skills across the service sector.

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