The Impact of over the Top Service Providers in the Rwandan Telecommunications Market: An Analysis of Business Models

2018 ◽  
pp. 62-71
Author(s):  
Emelyne Kwizera ◽  
Darius Mico ◽  
Michael Nayebare ◽  
Aminata A. Garba ◽  
Martin Saint ◽  
...  
Keyword(s):  
Business Models ◽  
Service Providers ◽  
Telecommunications Market ◽  
The Impact ◽  
Over The Top

scholarly journals Servitization strategies from customers’ perspective: the moderating role of co-creation

2019 ◽  
Vol 34 (3) ◽  
pp. 628-642 ◽  
Author(s):  
José L. Ruiz-Alba ◽  
Anabela Soares ◽  
Miguel A. Rodríguez-Molina ◽  
Dolores M. Frías-Jamilena
Keyword(s):  
Structural Equation ◽  
Business Models ◽  
Service Providers ◽  
Moderating Effect ◽  
Mediating Effect ◽  
Content Type ◽  
The Impact ◽  
Moderating Role ◽  
Different Levels

Purpose This paper aims to investigate the moderating role of co-creation in the implementation of servitization strategies in the pharmaceutical industry in a business-to-business (B-to-B) context. More specifically, this investigation explores the impact of different levels of services (base, intermediate and advanced) on servitization and on performance by using co-creation as a moderating factor. Design/methodology/approach A research framework was developed and empirically tested in the pharmaceutical sector. Data collection was conducted through the online distribution of questionnaires. The final sample included 219 pharmacy stores, and the data were analysed using structural equation modelling. Findings Main findings suggest that when the level of co-creation of the design of services is high, there are significant effects of servitization on firm performance. The moderating effect of co-creation is illustrated in regard to intermediate and advanced services, but results referring to the impact of intermediate services on servitization appear non-significant with a low degree of co-creation. No significant effects could be found for the impact of base services on performance and servitization for both high and low degrees of co-creation. Findings show an impact of advanced services on performance through the mediating effect of servitization when the degree of co-creation is high. Originality/value Most research concerning servitization has been done from the perspective of manufacturers and service providers. This study adds value to the literature because it was designed from a customer’s perspective. Moreover, it contributes towards the conceptualization of the servitization research strategy and business models in a B2B context. This is accomplished through the investigation of the moderating effect of co-creation on the impact of the different levels of services on servitization and on performance.

A Customer Confusion Environment in Telecommunication Networks: Analysis and Policy Impact

2019 ◽  
Vol 28 (02) ◽  
pp. 1930002 ◽  
Author(s):  
Driss Ait Omar ◽  
Hamid Garmani ◽  
Mohamed El Amrani ◽  
Mohamed Baslam ◽  
Mohamed Fakir
Keyword(s):  
Nash Equilibrium ◽  
Service Providers ◽  
Telecommunication Networks ◽  
Internet Service ◽  
Best Response ◽  
Consumer Confusion ◽  
Telecommunications Market ◽  
The Impact ◽  
Best Response Dynamic ◽  
Over Time

In this paper, we have studied the impact of customer confusion on the decision-making strategies of Internet service providers (ISP) in the network and telecommunications market. This confusion may come from several factors, e.g. incomplete information on the offer, non-transparent advertising, the ability of the analysis, etc.; but that sure varies over time since yesterday’s customer is no longer today’s. In this work, we have developed a simple oligopolistic model, using non-cooperative game theory, to formalize the interactions between service providers and end-users by considering that the rationality of customers varies over time. We assessed the impact of the dynamics of consumer confusion on the competition and profitability of service providers who are considered rational and competitive with one another to maximize their respective gains in the face of a confused fraction of consumers while others are not confused. We have shown the existence and uniqueness of the Nash equilibrium. We used the best response dynamic algorithm for learning Nash equilibrium. On the one hand, we have shown that when the number of confused customers is large, the ISP is interested in that and they offer moderately high prices with low quality of service. On the other hand, over time, rationality increases, forcing the ISPs to change their strategies by offering better services so that their demand increases. We also add that when customer behavior changes quickly, the ISPs follow clearer strategies with customer satisfactory services.

The Impact of Cloud-Based Digital Transformation on IT Service Providers

2017 ◽  
Vol 7 (4) ◽  
pp. 1-19 ◽  
Author(s):  
Trevor Clohessy ◽  
Thomas Acton ◽  
Lorraine Morgan
Keyword(s):  
Cloud Computing ◽  
Business Model ◽  
Business Models ◽  
Service Providers ◽  
Digital Transformation ◽  
Focus Group Study ◽  
Model Framework ◽  
It Service ◽  
Technology Service ◽  
The Impact

Cloud-based digital transformation is having a profound impact on new and incumbent information technology service providers. In transitioning from traditional to cloud-based service provision, some IT service providers are experiencing substantial difficulties in realizing effective business models. Taking the perspective of 20 large business model mature and small and medium enterprise born-on-the-cloud multinational IT service providers, this focus group study contributes to the dearth of research examining the broader impact of cloud computing on IT service providers' business model. The study provides two core insights. First, using the STOF business model framework, the paper provides a vivid contextual understanding of the nuanced impact of cloud computing along four core business model domains: service, technological, organisational and financial. Second, the study identifies a number of salient challenges which are impacting IT service providers' efforts to effectively leverage the benefits of cloud-based digital transformation.

scholarly journals The Importance of Business Model Factors for Cloud Computing Adoption: Role of Previous Experiences

Organizacija ◽  
2017 ◽  
Vol 50 (3) ◽  
pp. 255-272 ◽  
Author(s):  
Kristina Bogataj Habjan ◽  
Andreja Pucihar
Keyword(s):  
Cloud Computing ◽  
Business Model ◽  
Business Models ◽  
Service Providers ◽  
Organizational Factors ◽  
Research Results ◽  
Computing Services ◽  
Cloud Computing Adoption ◽  
Cloud Computing Services ◽  
The Impact

Abstract Background and Purpose: Bringing several opportunities for more effective and efficient IT governance and service exploitation, cloud computing is expected to impact the European and global economies significantly. Market data show that despite many advantages and promised benefits the adoption of cloud computing is not as fast and widespread as foreseen. This situation shows the need for further exploration of the potentials of cloud computing and its implementation on the market. The purpose of this research was to identify individual business model factors with the highest impact on cloud computing adoption. In addition, the aim was to identify the differences in opinion regarding the importance of business model factors on cloud computing adoption according to companies’ previous experiences with cloud computing services. Methodology: Based on literature review, prior research results, and interviews with cloud computing providers and users, a research model was developed. Statistical analysis focused on identification of factors’ importance on cloud computing adoption and differences in opinions according to respondents’ previous experiences with cloud computing services. The study was done among 80 companies and five major cloud computing providers in Slovenia. Results: The research results reveal statistically significant differences in opinions on the importance of cloud computing business model factors according to respondents’ previous experiences with cloud computing services. The results can provide orientation for redesign or innovation of existing business models towards the creation of a customer-oriented business model for the more successful exploitation of cloud computing services and business opportunities. For potential users, the findings represent guidelines for the successful adoption of cloud computing services. Conclusions: In our research, the investigated business model factors could be classified into so-called “business model organizational factors”, as they primarily need to be considered by cloud service providers when defining or innovating their business models. For future research, the model should also include the impact of environmental factors, such as Competition, Business Partners, Legislation, Economic Situation, in order to investigate their impact on cloud adoption.

The new European crowdfunding regulation: facilitating cross-border services

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marco Brand
Keyword(s):  
European Union ◽  
Financial Services ◽  
Business Models ◽  
Service Providers ◽  
The European Union ◽  
Content Type ◽  
Cross Border ◽  
Funding Sources ◽  
Capital Markets Union ◽  
The Impact

Purpose To explain the new Crowdfunding Regulation to market participants and to describe the impact of the Crowdfunding Regulation on current crowdfunding business models in the European Union. Design/methodology/approach This article provides an overview of the new Crowdfunding Regulation with a focus on the provisions concerning cross-border services (“European Passport”) and the new authorization requirements for crowdfunding service providers. Findings In particular the introduction of the European passport will open new funding sources for project owners. This together with the harmonized authorization requirements of crowdfunding service providers is expected to contribute to further growth of the crowdfunding market in the European Union. The Crowdfunding Regulation is a further step on the way to a Capital Markets Union in Europe and regulates crowdfunding for the first time on a European level. Practical implications The Crowdfunding Regulation does not cover all existing crowdfunding business models in Europe (e.g., consumer as project owners and qualified subordinated loans are exempted). Insofar, the rules of the Member States continue to apply with the consequence of a partial fragmentation of applicable regulations. Originality/value Expert guidance from experienced financial-services lawyer.

Business models for flight-centric air traffic control

2019 ◽  
Vol 20 (4) ◽  
pp. 319-332
Author(s):  
Engin Zeki ◽  
Paula Leal de Matos ◽  
Kirsteen Purves ◽  
Marco Gibellini
Keyword(s):  
Market Structure ◽  
Traffic Control ◽  
Air Traffic Control ◽  
Business Models ◽  
Service Providers ◽  
Air Traffic ◽  
Market Structures ◽  
New Concepts ◽  
Navigation Service ◽  
The Impact

This article explores the impact that flight-centric air traffic control (ATC), a concept under development, has on ATC market structure and ATC business models. Flight-centric operations bring forth changes in how the stakeholders adapt their roles to the emerging ATC market. We compared current ATC and market structures with the emerging flight-centric concept and analyzed the market changes in structure and competition from the emergence of flight-centric operations using Porter’s five forces model. Four potential business models for flight-centric ATC are identified and described: current air navigation service providers adapt, vertical integration by airlines, new ATC providers, and the network manager as capacity-demand manager. In the final chapter, we briefly describe the future regulation of the market for flight-centric operations. We conclude that new concepts and technologies, such as flight-centric operations, create the necessary dynamics for change in the current market structure by unbundling of the market.

scholarly journals Consumption of OTT Media Streaming in COVID-19 Lockdown: Insights from PLS Analysis

2021 ◽  
Vol 25 (1) ◽  
pp. 36-46
Author(s):  
Garima Gupta ◽  
Komal Singharia
Keyword(s):  
Structural Equation ◽  
Service Providers ◽  
Sem Analysis ◽  
Customer Engagement ◽  
Equation Modeling ◽  
Perceived Change ◽  
Pls Analysis ◽  
Streaming Service ◽  
The Impact ◽  
Over The Top

In light of the current ecosystem of technological advancements in telecommunication and enhanced capability of devices, the present work brings to the fore the changes in consumers’ media consumption. The shift from conventional media to over-the-top (OTT) media, particularly in the lockdown period due to the COVID-19, has resulted in a war between streaming service providers to attract and retain customers. In the light of this change, the present study conducts partial least squares structural equation modeling (PLS-SEM) analysis to examine the impact of two key antecedents, namely, customer engagement (CE) and quality of service experience (QoSE) for their impact on users’ willingness to continue and subscribe (WCS) streaming services in future. The paper also delves into the indirect role of satisfaction and habit in affecting the aforesaid linkages. With the world facing the impact of the pandemic, the implications emerging from the study present an opportunity to the providers of OTT platforms to capitalize on the perceived change to the best of their advantage.

scholarly journals E-SERVICES IN BUSINESS MODELS OF ENTERPRISES IN THE LOGISTICS SECTOR

2017 ◽  
Vol 18 (0) ◽  
pp. 79-87
Author(s):  
Katarzyna Dębkowska
Keyword(s):  
Business Model ◽  
Business Models ◽  
Service Providers ◽  
Added Value ◽  
Multivariate Statistical ◽  
Financial Condition ◽  
Logistics Service Providers ◽  
Logistics Services ◽  
The Impact

Most of the available papers on the logistics sector identify the type of the business model with the type of logistics service providers, distinguishing between three to five business models. These models most often focus, almost exclusively on the complexity of the logistical services and their scope. The more complex a logistic service is, the more benefits it brings to the company. This is a result of the increase in added value and key competences, and a decrease in the intensity of resources usage. Expanding logistics services to include e-services significantly improves the position of a company in the so-called pyramid of logistics services. The purpose of this article is to identify the use of e-services among the enterprises of the logistics sector and to examine the impact of the use of e-services on the quality of the business model. The realization of the objective was possible thanks to a study carried out among the logistics sector companies that participated in the twentieth edition of the Polish ranking of enterprises in the logistics sector. The analysis of the data from the concluded study was conducted with the use of the methods of multivariate statistical analysis: cluster analysis and correspondence analysis. The carried out study of selected companies of the logistics sector leads to the conclusion that the use of e-services in their offer has a positive effect on the quality of the business model. Offering e-services adds value for the customer, as well as the value for the company, as evidenced by the improved financial condition of enterprises that use e-logistics.

scholarly journals Efficiency Perspective on Telecom Mobile Data Traffic

2020 ◽  
Vol 5 (1) ◽  
pp. 38-44 ◽  
Author(s):  
Riko Hendrawan ◽  
Kristian WA Nugroho ◽  
Gayuh T Permana
Keyword(s):  
Service Providers ◽  
Negative Impact ◽  
Efficiency Score ◽  
Digital Transformation ◽  
Data Traffic ◽  
Mobile Data ◽  
Digital World ◽  
Dea Method ◽  
The Impact ◽  
Over The Top

Objective – The global industry is transforming into a digital world, evidenced by digital transformation performed by almost all of the industry sectors. One of the digital drivers is the support of connectivity provided by the telecommunication industry. The increasing mobile subscribers, along with the growth of mobile data traffic, is the sign of digital transformation itself. However, the rise of OTT (Over the Top) service providers tends to acquire the revenue share of the current telecom industry, seeing the trend of voice and SMS revenue that projected to decline. Methodology/Technique – This research is intended to measure the impact of increasing mobile data traffic that mostly caused by OTT services to telecom efficiency. The efficiency measurement & analysis were performed using the Stochastic Frontier Approach (SFA) & Data Envelopment Analysis (DEA) method. Findings – By using the SFA method, Maxis (Malaysia) got the highest efficiency score (0.98), followed by AIS (Thailand) with efficiency score 0.94 and Indosat Ooredoo (Indonesia) as the least efficient telecom provider (0.5). However, by using the DEA method, TLKM (Indonesia) got the highest efficient (0.98), and Celcom Axiata (Malaysia) was the least efficient (0.73/0.8). Novelty – The compelling results of this study are variable total asset variable had a significant negative impact on the efficiency score, and the variable of mobile data traffic was not significantly impacting the efficiency value (t-Ratio 0.71). Type of Paper: Empirical. Keywords: Telecom Operators; Efficiency; Mobile Data Traffic Reference to this paper should be made as follows: Hendrawan, R; Nugroho, K.W.A; Permana,G.T. 2019. Efficiency Perspective on Telecom Mobile Data Traffic, J. Bus. Econ. Review 5(1) 38 – 44 https://doi.org/10.35609/jber.2020.5.1(5) JEL Classification: M10, M15, M19.

Telecommunications Companies as Digital Broadcasters: The Importance of Net Neutrality in Competitive Markets

2019 ◽  
Vol 21 (5) ◽  
pp. 530-546 ◽  
Author(s):  
James Meese
Keyword(s):  
Service Providers ◽  
Future Research ◽  
Net Neutrality ◽  
Internet Service ◽  
Telecommunications Infrastructure ◽  
Screen Content ◽  
Australian Case ◽  
Telecommunications Market ◽  
Over The Top ◽  
Telecommunications Companies

This article examines the recent phenomenon of telecommunications companies distributing screen content over-the-top (OTT). It begins by localizing this international trend through an Australian case study and exploring how this process manifests in a relatively competitive telecommunications market. The article reveals that telecommunications companies going OTT contributes to increasing concentration among Australian Internet Service Providers (ISPs) and also raises a series of consumer issues. I go on to argue that the ownership or provision of telecommunications infrastructure must be separated from content distribution and that net neutrality needs to be embedded as a central media policy concern, even in markets with a relatively strong level of competition. However, the article also notes that such policies do not address the long-term profitability of telecommunications companies that are not already vertically integrated, a problem that future research needs to address.

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