Relationship between Emotional Labor and Job Satisfaction: Testing Mediating Role of Emotional Intelligence on South Korean Public Service Employees

2020 ◽  
Author(s):  
Hyun Jung Lee
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Public Service ◽  
Emotional Labor ◽  
Service Employees ◽  
Mediating Role ◽  
South Korean

The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea

2020 ◽  
pp. 009102602094647
Author(s):  
Xiaojun Lu ◽  
Hyun Jung Lee ◽  
Seung-Bum Yang ◽  
Min Hye Song
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
South Korea ◽  
Public Service ◽  
Emotional Labor ◽  
Public Management ◽  
Self Regulation ◽  
Service Employees ◽  
Management Domain ◽  
The Relationship

Today, research on emotional labor in public service has been growing both in China and South Korea; however, few studies have explored the management–performance relationship between countries with similar cultures. This study provides a new case for the comparative public management domain by conducting empirical research on two countries with similar cultures and clarifying the existing literature on the relationship between the dimensions of emotional labor and job satisfaction with emotional intelligence as the mediating role. Samples from public service employees were collected. The findings reveal that, among the dimensions of emotional intelligence, emotional self-regulation emerges as the sole important mediating variable in the relationship between the two countries.

Coping Humor as a Mediator Between Emotional Intelligence and Job Satisfaction

2017 ◽  
Vol 16 (3) ◽  
pp. 155-159 ◽  
Author(s):  
Peizhen Sun ◽  
Jennifer J. Chen ◽  
Hongyan Jiang
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Future Research ◽  
Satisfaction Scale ◽  
Primary School Teachers ◽  
Mediating Role ◽  
Regulation Of Emotion ◽  
The Relationship ◽  
Overall Job Satisfaction

Abstract. This study investigated the mediating role of coping humor in the relationship between emotional intelligence (EI) and job satisfaction. Participants were 398 primary school teachers in China, who completed the Wong Law Emotional Intelligence Scale, Coping Humor Scale, and Overall Job Satisfaction Scale. Results showed that coping humor was a significant mediator between EI and job satisfaction. A further examination revealed, however, that coping humor only mediated two sub-dimensions of EI (use of emotion and regulation of emotion) and job satisfaction. Implications for future research and limitations of the study are discussed.

scholarly journals Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies

2020 ◽  
pp. 146735842096565
Author(s):  
Milena Nedeljković Knežević ◽  
Marko D Petrović ◽  
Sanja Kovačić ◽  
Maja Mijatov ◽  
Darko B Vuković ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Customer Service ◽  
Emotional Labor ◽  
Structural Equation ◽  
Work Motivation ◽  
Future Research ◽  
Mediating Role ◽  
Travel Agencies ◽  
Novi Sad

Employees of retail travel agencies in sales roles can have long-lasting, direct contact with tourists which, in the case of poor customer service, can be extremely problematic for businesses. Because of this, it is important to understand how employees manage their emotions to help them to remain satisfied with their work, thus contributing to the satisfaction of tourists. However, job satisfaction, emotional intelligence and emotional labor in tourism have not previously been studied together as variables in a single model. This research analyses the mediating role of emotional intelligence in the relationship between job satisfaction and emotional labor in travel agencies, as well as job satisfaction as an antecedent of emotional labor. Data were collected from 160 employees of 45 travel agencies in the Serbian cities of Belgrade and Novi Sad. Results show that employees’ emotional intelligence mediates the positive relationship between job satisfaction and emotional labor. Management implications: Increasing employees’ emotional intelligence through training and development and actively recruiting employees with high emotional intelligence will reduce emotional exhaustion and improve customer satisfaction for retail travel agencies. Future research should include employees from other countries, in order to make comparisons and to validate results, as well as to test the created model by structural equation modelling (SEM), involving some other possible mediators, such as socio-demographics, personality traits or work motivation.

scholarly journals The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction

2016 ◽  
Vol 11 (2) ◽  
pp. 69 ◽  
Author(s):  
Ivan Vratskikh ◽  
Ra'ed (Moh’dTaisir) Masa'deh ◽  
Musa Al-Lozi ◽  
Mahmoud Maqableh
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Public Sector ◽  
Job Performance ◽  
Equation Modeling ◽  
Mediating Role ◽  
University Of Jordan ◽  
The University ◽  
The Impact

<p class="NoSpacing1">Recent research findings are accumulating evidence that Emotional Intelligence (EI) is associated positively with important work manners. However, the research on Emotional Intelligence is mainly conducted in business field and in western countries; therefore there is a shortage of research on Emotional Intelligence in the context of public sector in Jordan. The aim of this study is to explore the influence of Emotional Intelligence on job performance and job satisfaction as well as the mediating role of job satisfaction on job performance among the administrative employees of the University of Jordan. The present study is based on Mayer and Salovey’s (2000) ability model of Emotional Intelligence. A sample consisted of 354 employees from the University of Jordan who completed self-report questionnaire. Structural equation modeling (SEM) was used in order to test the proposed hypotheses. The research found that Emotional Intelligence is positively correlated with job performance and job satisfaction. The findings of this study also confirm the mediatory role of job satisfaction in relationship between Emotional Intelligence and job performance. It is suggested that Emotional Intelligence can be used to predict job performance and job satisfaction, therefore the understanding of Emotional Intelligence theory and its applications can be promoted for managerial and human resource practices throughout public sector organizations.</p>

Mediating Role Of Organizational Culture In The Relationship Of Emotional Intelligence And Job Satisfaction-Using Process Macro

2019 ◽  
Vol 118 (4) ◽  
pp. 21-27
Author(s):  
Joiceswarnalatha R ◽  
Dr.V.Murali Krishna
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Organizational Culture ◽  
Mediation Effect ◽  
Mediating Role ◽  
Technology Sector ◽  
Gdp Growth Rate ◽  
Relationship Of ◽  
Process Macro

The Information Technology sector is one of the best contributing sectors to the Indian GDP growth rate. Even though it is contributing the best, but there are certain issues like frequent movement of the employees’ from one organization to other and the IT companies often using the retrenchment policies in their organization. Here rises the question of job satisfaction, emotional intelligence levels of the employees’ and organizational culture. The main purpose of the study is to find the mediating role of organizational culture in between the emotional intelligence and job satisfaction levels of the employees’. 463 is the sample size and the sample unit is IT professional working at Hyderabad, Telangana. Regression and PROCESS MACRO are the tools used. Emotional intelligence levels of the employees’ were found to have moderately significant impact on Organizational culture and job satisfaction. Process Macro plugin is used for testing the mediation effect. Organizational culture was found to be significantly mediating between Emotional intelligence and job satisfaction

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