scholarly journals What to do after a data breach? Examining apology and compensation as response strategies for health service providers

2021 ◽  
Author(s):  
Kristin Masuch ◽  
Maike Greve ◽  
Simon Trang
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Providers ◽  
Data Breach ◽  
Data Breaches ◽  
Response Strategies ◽  
Customer Information ◽  
Health Service Providers ◽  
Recovery Strategies ◽  
Fitness Tracker

AbstractInnovative IT-enabled health services promise tremendous benefits for customers and service providers alike. Simultaneously, health services by nature process sensitive customer information, and data breaches have become an everyday phenomenon. The challenge that health service providers face is to find effective recovery strategies after data breaches to retain customer trust and loyalty. We theorize and investigate how two widely applied recovery actions (namely apology and compensation) affect customer reactions after a data breach in the specific context of fitness trackers. Drawing on expectation confirmation theory, we argue that the recovery actions derived from practice, apology, and compensation address the assimilation-contrast model’s tolerance range and, thus, always lead to satisfaction with the recovery strategy, which positively influences customers’ behavior. We employ an experimental investigation and collect data from fitness tracker users during a running event. In the end, we found substantial support for our research model. Health service providers should determine specific customer expectations and align their data breach recovery strategies accordingly.

Access and attitudes to health care of Torres Strait Islanders living in mainland Australia

2004 ◽  
Vol 10 (2) ◽  
pp. 29 ◽  
Author(s):  
Paul Ban
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Providers ◽  
Medical Services ◽  
Outpatient Services ◽  
Health Service Provider ◽  
Hospital Outpatient ◽  
Health Service Providers ◽  
Torres Strait ◽  
High Level

Ninety-two mainland Torres Strait Islanders, across five communities on mainland Australia, were consulted in relation to their access to health service providers. Similar numbers were interviewed in different-sized locations encompassing urban, rural, and remote areas. This exploratory study was the first to consider the health access issues of mainland Torres Strait Islanders. Overall, community controlled health services were the most commonly used exclusive health service providers, followed by private medical services and hospital outpatient services. The two most common reasons for the choice of health service provider in each community were convenience of access and the quality of relationship and trust with the medical staff. In general, the Torres Strait Islanders interviewed stated they are not comfortable seeking medical treatment, and delay accessing any health services. There was a high level of satisfaction in all communities with private medical services. Concerns were raised regarding long waiting periods at community controlled health services and hospital outpatient services, along with lack of confidentiality at community controlled health services. People wanted to see Torres Strait Islander staff at community controlled health services and hospital outpatient services to help facilitate greater access.

Issues in Service Delivery for Women Statewide: The Consumer Context

1998 ◽  
Vol 4 (3) ◽  
pp. 72
Author(s):  
Beth Wilson
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Delivery ◽  
Women's Health ◽  
Service Providers ◽  
Public Hospitals ◽  
Health Complaints ◽  
Resolution Process ◽  
Health Service Providers ◽  
Information Program

This article presents data from two sources. The first set of data comes from complaints received by the Health Services Commissioner (Health Ombudsman) in Victoria from Consumers of Health Services about health service providers. The second set of data has been provided by 92 public hospitals using the health complaints information program. The Health Complaints Resolution Process is described and the data are presented in the hope that they may assist in formulating policies for women's health.

scholarly journals Principal-agent problems in implementation of Ghana’s health insurance scheme

2018 ◽  
Vol 11 (2) ◽  
pp. 59 ◽  
Author(s):  
Daniel Dramani Kipo-Sunyehzi
Keyword(s):  
Health Insurance ◽  
Health Service ◽  
Health Services ◽  
Service Providers ◽  
Diagnosis Related Groups ◽  
Principal Agent ◽  
Fee For Service ◽  
The Public ◽  
Health Service Providers ◽  
Profit Maximisation

<p>Principal-agent relationship exists between health service providers and their authority and clients. It asserts that health service providers as ‘imperfect agents’ of the authority and clients will take actions that aim to maximise profits at the expense of authority and clients (principal). The situation is possible when reimbursement is based on fee-for-service or a diagnosis-related groups. It looks at relationships between health service providers as agents and health insurance authority, and clients as principals in areas of provision of health services, supply of drugs, medicines and reimbursement. Results showed the private health service providers prescribed more drugs and medicines for clients towards profit maximisation (agency) than their public counterparts. Also, it was found that the public health service providers continued to provide health services and drugs despite health insurance authority indebtedness to them exhibiting more stewardship towards health insurance authority. It recommends strict regulations in tariffs/vetting claims and prompt reimbursement.</p>

Factors Affecting the Adoption of ICT for Health Service Delivery in Namibia

2011 ◽  
pp. 75-99
Author(s):  
Blessing M. Maumbe ◽  
Meke I. Shivute ◽  
Vesper T. Owei
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Delivery ◽  
Service Providers ◽  
Health Service Delivery ◽  
Public And Private ◽  
Factors Affecting ◽  
Functional Literacy ◽  
Ict Use ◽  
Health Service Providers

The article examines ICT use in health service provision in Namibia. The patterns of ICT use for health services by patients, public and private health service providers are not yet fully understood. This study describes ICT applications in health service delivery to patients in the Khomas and Oshana regions of Namibia. The study interviewed 134 patients and 21 health service providers. Factor analysis on ICT use identified three main factor groupings namely, ‘high technology’, ’mobile technology’ and ‘traditional technology’. Multinomial regression results showed the major factors affecting multiple ICT awareness in the two regions as functional literacy, diverse sources of health information services, age and educational level of the patients. Logistic regression results on individual ICT use identified functional literacy, personal privacy, cost of ICT, age, education, and positive perceptions about ICT applications in improving health services as statistically significant factors influencing adoption by both rural and urban patients in Namibia.

scholarly journals The Impact of Stakeholders on Health Services Development: An Empirical Investigation on the Surgical Department at King Fahd General Hospital, Saudi Arabia

2017 ◽  
Vol 9 (1) ◽  
pp. 129
Author(s):  
Ala’Eddin Mohammad Khalaf Ahmad
Keyword(s):  
Saudi Arabia ◽  
Health Service ◽  
Health Services ◽  
General Hospital ◽  
Service Providers ◽  
Service Development ◽  
Jeddah City ◽  
Health Service Providers ◽  
The Impact ◽  
Health Service Development

The current research investigates the stakeholders influencing health services development at King Fahd General Hospital KFGH in Jeddah city, Saudi Arabia. This study proposes and tests a six factors model that influences health services development. These factors include government regulations, competitors, suppliers, patients, public, and health service providers as independent variables; the dependent variable is health services development. In order to explore this issue, a quantitative method was used to collect primary data through a questionnaire, which was administered in KFGH in Jeddah city in Kingdom of Saudi Arabia. The researches targeted 141 surgeons in this research as a sample because of the small population. A purposive sample was used to choose the participants in this research. The research retrieves 130 valid questionnaires; representing 92%.The results confirm significant differences in the influence of these factors on health service development. The research concludes that there is a significant influence of governmental regulations, competitors, suppliers, patients, public, and health service providers on health services development. The research recommends enhancing the awareness of stakeholder factors by studying the effects of governmental regulations, competitors, suppliers, patients, public, and health service providers. The last is adopting and updating medical and non-medical technology to maintain health service development.

scholarly journals M-health Services Equipped with Public-Sector Community Health Centers in China: Investigating Adoption using UTAUT and Channel Expansion Theory

2020 ◽  
Author(s):  
Muhammad Adnan Zahid Chudhery ◽  
Sarah Safdar ◽  
Fenggang Li ◽  
Hakeem-Ur Rehman ◽  
Raza Rafique ◽  
...  
Keyword(s):  
Health Care ◽  
Public Sector ◽  
Health Service ◽  
Health Services ◽  
Community Health Centers ◽  
Joint Venture ◽  
Service Providers ◽  
Health Service Providers ◽  
Expansion Theory ◽  
Care Consultation

Abstract Background: This study is to investigate the acceptance of a public-private joint venture, which is formed in-between public-sector community health centers (PCHC) and private-sector m-health service providers and can be a potential solution for two practical problems. The first problem is about PCHCs, which are operating about forty-one percent underutilization rates. The second problem is the lack of a revenue-generating business model for m-health service providers' while having a surprising number of registered users with daily health-care consultation queries. This joint venture will help to bridge the strengths of the public-sector health-care system (e.g., highly qualified doctors, offline health-care facilities) with the strengths of private-sector m-health service providers (e.g., a dramatic number of registered users, daily health-care consultation queries) resulting in a win-win situation for both parties. Methods: The data collected from doctors associated with a territory hospital in Hefei, China, and analyzed using partial least squares, a structural equation modeling technique. Results: This study extended the unified theory of acceptance and use of technology with the channel expansion theory. We explored that perceived media richness, government support, effort, and performance expectancies positively influence behavioral intention to deliver health-care consultation using m-health services that are equipped with PCHCs. Surprisingly, social influence and facilitating conditions found insignificant in the Chinese context. Conclusion: It can help the government healthcare authorities, and policymakers to build confidence in PCHCs, and to improve PCHC resource utilization. It can help m-health service providers to build confidence in m-health services resulting in a revenue-generating business model.

scholarly journals ADVANTAGES AND DISADVANTAGES OF DRG SYSTEM FOR TURKEY

2019 ◽  
Vol 9 (2) ◽  
pp. 271-276
Author(s):  
Hasim CAPAR
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Providers ◽  
Reimbursement System ◽  
Drg System ◽  
Advantages And Disadvantages ◽  
Health Service Providers ◽  
Health Institutions

Since the number and amount of health services tried to be given in health institutions cannot be measured, it cannot be charged as the remuneration of services in other sectors. For this reason, health services should be evaluated, coded, and grouped on the basis of disease, and should be charged within the framework of these codes and groupings. . In the light of all these evaluations, the aim of this study is to provide a fair and quality distribution of the health services provided to the community, to provide a fair reimbursement system to the health service providers in return for the health services provided and to provide the maximum quality, the least cost of the health services provided and the reimbursement in health institutions. Diagnose Related Groups (DRGs) system. One of the most important issues in the DRGs system is the process of determining costs clearly, accurately, objectively and up-to-date. This process should be determined not only by hospitals but by the participation of all stakeholders in health services.

scholarly journals Comparing Public and Provider Preferences for Setting Healthcare Priorities: Evidence from Kuwait

Healthcare ◽  
2021 ◽  
Vol 9 (5) ◽  
pp. 552
Author(s):  
Abdullah M. Alsabah ◽  
Hassan Haghparast-Bidgoli ◽  
Jolene Skordis
Keyword(s):  
Health Insurance ◽  
Health Service ◽  
Health Services ◽  
General Public ◽  
Private Health Insurance ◽  
Service Providers ◽  
Health Resources ◽  
The Public ◽  
Health Funding ◽  
Health Service Providers

As attempts are made to allocate health resources more efficiently, understanding the acceptability of these changes is essential. This study aims to compare the priorities of the public with those of health service providers in Kuwait. It also aims to compare the perceptions of both groups regarding key health policies in the country. Members of the general public and a sample of health service providers, including physicians, dentists, nurses, and technicians, were randomly selected to complete a structured, self-administered questionnaire. They were asked to rank health services by their perceived importance, rank preferred sources of additional health funding, and share their perceptions of the current allocation of health resources, including current healthcare spending choices and the adequacy of total resources allocated to healthcare. They were also asked for their perception of the current local policies on sending patients abroad for certain types of treatments and the policy of providing private health insurance for retirees. The response rate was above 75% for both groups. A higher tax on cigarettes was preferred by 73% of service providers as a source of additional funding for healthcare services, while 59% of the general public group chose the same option. When asked about the sufficiency of public sector health funding, 26.5% of the general public thought that resources were sufficient to meet all healthcare needs, compared with 40% of service providers. The belief that the public should be offered more opportunities to influence health resource allocation was held by 56% of the general public and 75% of service providers. More than half of the respondents from both groups believed that the policy on sending patients abroad was expensive, misused, and politically driven. Almost 64% of the general public stated that the provision of private health insurance for retirees was a ‘good’ policy, while only 34% of service providers agreed with this statement. This study showed similarities and differences between the general public and health service providers’ preferences. Both groups showed a preference for treating the young rather than the old. The general public preferred more expensive health services that had immediate effects rather than health promotion activities with delayed benefits and health services for the elderly. These findings suggest that the general public may not accept common allocative efficiency improvements in public health spending unless the challenges in this sector and the gains from reallocation are clearly communicated.

Factors Affecting the Adoption of ICT for Health Service Delivery in Namibia

2011 ◽  
pp. 1090-1114
Author(s):  
Blessing M. Maumbe ◽  
Meke I. Shivute ◽  
Vesper T. Owei
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Delivery ◽  
Service Providers ◽  
Health Service Delivery ◽  
Public And Private ◽  
Factors Affecting ◽  
Functional Literacy ◽  
Ict Use ◽  
Health Service Providers

The article examines ICT use in health service provision in Namibia. The patterns of ICT use for health services by patients, public and private health service providers are not yet fully understood. This study describes ICT applications in health service delivery to patients in the Khomas and Oshana regions of Namibia. The study interviewed 134 patients and 21 health service providers. Factor analysis on ICT use identified three main factor groupings namely, ‘high technology’, ’mobile technology’ and ‘traditional technology’. Multinomial regression results showed the major factors affecting multiple ICT awareness in the two regions as functional literacy, diverse sources of health information services, age and educational level of the patients. Logistic regression results on individual ICT use identified functional literacy, personal privacy, cost of ICT, age, education, and positive perceptions about ICT applications in improving health services as statistically significant factors influencing adoption by both rural and urban patients in Namibia.

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