scholarly journals An emotion-driven virtual counselling system in computer-mediated communication

2021 ◽  
Author(s):  
Angelo Gaeta ◽  
Francesco Orciuoli ◽  
Mimmo Parente
Keyword(s):  
University Students ◽  
Computer Mediated Communication ◽  
Emotional Contagion ◽  
Approximate Reasoning ◽  
Project Work ◽  
Mediated Communication ◽  
Distinctive Features ◽  
Computer Mediated ◽  
Accuracy Measures ◽  
Reasoning Mechanism

AbstractWe present and evaluate a virtual counselling system that is devoted to improving user awareness of emotional situations in computer-mediated communication and making informed decisions on actions to recommend to the users involved in a conversation. Starting from elements such as the moods and emotions of the users involved in a conversation, the system constructs the emotional signatures of individuals and groups that are used to characterize a situation. It then uses an approximate reasoning mechanism based on three-way decisions to classify recognized situations with respect to particular emotional dynamics based on emotional contagion. A prototype of the system has been experimented on in a real context based on collaboration between university students for the realization of project work. The distinctive features of the system have been evaluated with accuracy measures, and the results are promising.

scholarly journals Teletandem language learning in a technological context of education: interactions between Brazilian and German students

2015 ◽  
Vol 31 (3) ◽  
pp. 729-762
Author(s):  
Suelene Vaz da SILVA ◽  
Francisco José Quaresma de FIGUEIREDO
Keyword(s):  
University Students ◽  
Language Learning ◽  
Environmental Science ◽  
Computer Mediated Communication ◽  
Environmental Issues ◽  
Mediated Communication ◽  
Computer Mediated ◽  
Technological Context ◽  
The University ◽  
Communication Study

ABSTRACT This paper presents data from a computer-mediated communication study conducted between a group of Brazilian university students - from Instituto Federal de Educação, Ciência e Tecnologia do Estado de Goiás, Campus Goiânia, Goiás, Brazil - who wanted to learn English, and a group of German university students - from the University of Worms, in Germany - who wanted to learn Portuguese. The cross-cultural bilingual communication was conducted in the second semester of 2010 and involved discussions on environmental issues. Adopting a qualitative perspective in the analysis, the data were derived from conversation sessions through a webconferencing software known as Openmeetings and through e-mails and some written activities developed by the students. All these were analyzed by means of sociocultural theory. Among the conclusions we reached, we observed that the participants used the software features to help them in their language learning process, discussed issues related to environmental science, as well as topics related to their personal and academic life. Regarding the languages used, the participants used English during the teletandem sessions as an anchoring language to assist their partners in learning English itself and Portuguese, as well as introduced the German language in the interaction sessions.

Time, Place and Identity in Project Work on the Net

2005 ◽  
pp. 51-69 ◽  
Author(s):  
Sisse Siggaard Jensen ◽  
Simon B. Heilesen
Keyword(s):  
Social Interaction ◽  
Collaborative Work ◽  
Computer Mediated Communication ◽  
Frames Of Reference ◽  
Project Work ◽  
Mediated Communication ◽  
Collaborative Project ◽  
Communication Program ◽  
Computer Mediated ◽  
Place And Identity

This chapter identifies some of the fundamental conditions and factors that affect collaborative project work on the Net. Understanding them is fundamental to developing key qualities in Net-based collaborative learning such as confidence, reliability, and trust. We argue that: (1) Collaboration and social interaction develop in continuous oscillations between abstract and meaningful frames of reference as to time and place. (2) Such oscillations condition the creation of a double identity of writer and author modes in social interaction. (3) Collaborative work creates an ever-increasing complexity of interwoven texts that we have to develop strategies for organizing. (4) One such important strategy is the negotiation of roles among the participants. Having established this theoretical framework, we discuss how to deal with these conditions in an actual Net-based learning environment, the Master of Computer-Mediated Communication program at Roskilde University, Denmark.

The effects of smileys on receivers’ emotions

2017 ◽  
Vol 34 (6) ◽  
pp. 489-495 ◽  
Author(s):  
Katja Lohmann ◽  
Sebastian Stefan Pyka ◽  
Cornelia Zanger
Keyword(s):  
Design Methodology ◽  
Field Data ◽  
Computer Mediated Communication ◽  
Emotional Contagion ◽  
Mediated Communication ◽  
Content Type ◽  
Computer Mediated ◽  
Interaction Partners ◽  
The Relationship ◽  
Inherent Part

Purpose Nowadays, computer-mediated communication (CMC) is an inherent part of consumers’ daily interactions. That kind of communication, however, is associated with limited options to express emotions and, thus, impairs smooth interactions. Considering these shortcomings, existing research has paid attention to the use of smileys and examines their impacts on communication. Nevertheless, little is known about the effects of smileys on the receivers’ emotions as well as on the interaction between the communication partners. Against this background, the study aims to investigate the appropriateness of smileys in causing emotional contagion in CMC. That interpersonal mechanism fosters harmonic interactions and strengthens the relationship between interaction partners by sharing emotions. Design/methodology/approach Field data of 1,745 females were obtained through an online experiment applying two scenarios that only differ by the use of either a positive or a negative smiley. The appropriateness of both smileys to express positive or negative emotions was pretested in a study with 18 respondents. Findings The findings support the assumption that emotions expressed by smileys affect receivers’ emotions through the process of emotional contagion. Furthermore, the effects of the negative smiley on the emotions of the receivers are moderated by the receivers’ susceptibility to emotional contagion. Originality/value Findings contribute to current research on CMC by offering a deeper understanding of the impacts of smileys on interactions. In that way, the present study underlines the suitability of smileys to stimulate emotional contagion in a “cueless” environment.

Emotional contagion and the effects of computer-mediated communication in online forums

2014 ◽  
Author(s):  
Trae Mendenhall ◽  
Taylor Frost ◽  
Lacey Miller ◽  
Shebly Larson ◽  
Breee Grisham
Keyword(s):  
Computer Mediated Communication ◽  
Emotional Contagion ◽  
Online Forums ◽  
Mediated Communication ◽  
Computer Mediated

scholarly journals The Urgency and Role of Emoji and PUEBI-Compliant Spelling Applications in Digital Communication to Minimize Misunderstanding Among Airlangga University Students

2021 ◽  
Author(s):  
Walidil Afi ◽  
Amanda Putri Setianingrum ◽  
Bagas Respati Adjie ◽  
Moses Glorino Rumambo Pandin
Keyword(s):  
University Students ◽  
Nonverbal Communication ◽  
Digital Communication ◽  
Computer Mediated Communication ◽  
Electronic Devices ◽  
Communication Process ◽  
Human Communication ◽  
Mediated Communication ◽  
Computer Mediated

The existence of CMC (Computer-Mediated Communication) has influenced the pattern of human communication, which was initially face-to-face, to become more accessible by using electronic devices. So that the communication process can be carried out more flexibly even though they are separated by distance. However, communication through electronic devices has limitations in conveying messages and providing the opportunity for the recipient to understand the message because CMC (Computer-Mediated Communication) does not include nonverbal communication such as expressions and feelings. Therefore, communication through electronic devices depends on the use of language only. However, people tend to make language errors in digital communication such as omission or punctuation errors, spelling errors and inappropriate PUEBI, abbreviated words, and complex words to understand. These two conditions certainly impact the digital communication process because people are at risk of experiencing misunderstandings with different perceptions between the two. This research aims to determine the urgency and role of emoji and PUEBI-compliant spelling in digital communication among Airlangga University students. This research method is descriptive qualitative by applying the purposive sampling technique. The respondent's criteria are undergraduate students from Universitas Airlangga who have experience in digital communication. Data were collected through surveys and literature studies to obtain detailed information on the research topic. The results show that using emoji and good spelling is critical in digital communication because of limitations in delivering nonverbal communication and semantic errors that affect misunderstandings between communicators and communicators. Emojis and spellings that match The General Guideline for Indonesian Spelling (Pedoman Umum Ejaan Bahasa Indonesia [PUEBI]) can clarify messages so that the intent can be adequately conveyed, change the tone or intonation of speech, channel and represent the sender's expression, and give an impression to the sender of the message.

scholarly journals Incorporating Computer-Mediated Communication in Project Work

2015 ◽  
Vol 8 (5) ◽  
Author(s):  
Faridah Musa ◽  
Maslawati Mohamed ◽  
Norlaila Mufti ◽  
Rozmel Abdul Latiff ◽  
Maryam Mohamad Amin
Keyword(s):  
Computer Mediated Communication ◽  
Project Work ◽  
Mediated Communication ◽  
Computer Mediated

scholarly journals To thine communication partner be true: The effect of presentation consistency on perceived authenticity and liking after making a first impression online

2020 ◽  
Vol 14 (3) ◽  
Author(s):  
Nicholas Tang ◽  
Janell Chu ◽  
Kahmun Leong ◽  
Sonny Rosenthal
Keyword(s):  
Experimental Design ◽  
University Students ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Computer Mediated ◽  
Profile View ◽  
Communication Partner ◽  
First Impression ◽  
Mental Schemas ◽  
Over Time

This experiment examines the effects of presentation consistency on perceived authenticity and liking in computer-mediated communication, differentiating between profile views and short online text-based conversations. The experimental design is a 2 (presentation-consistent vs. -inconsistent) × 2 (profile view vs. short conversation) between-subjects experiment using university students (N = 173) in Singapore. Results show higher perceived authenticity (η2p = .29) and liking (η2p = .16) after short conversations than after profile views without conversations. When there is only a profile view, perceived authenticity is lower when the profile photo is inconsistent with the profile text than when it is consistent (η2p = .05). We discuss these findings in terms of schema tuning, where presentation inconsistencies can be accommodated over time as individuals develop unique mental schemas about their communication partners.

scholarly journals The effects of international email and Skype interactions on computer-mediated communication perceptions and attitudes and intercultural competence in Taiwanese students

2019 ◽  
Vol 35 (1) ◽  
Author(s):  
Shih-Yin Stella Hsu ◽  
Robert E. Beasley
Keyword(s):  
Foreign Language ◽  
University Students ◽  
Intercultural Competence ◽  
Computer Mediated Communication ◽  
Online Discussions ◽  
Target Language ◽  
Mediated Communication ◽  
Perceptions And Attitudes ◽  
Computer Mediated ◽  
The Usa

Learners in an English as a foreign language (EFL) context seldom have the opportunity to interact with people from other cultures and experience intercultural communication in English to foster their intercultural competence (IC), whether inside or outside of the classroom. In an effort to create a brand new opportunity to boost target language interactions, this study utilised two computer-mediated communication (CMC) tools, namely email and Skype, to involve Taiwanese EFL university students in an intercultural project to discuss interesting and cultural topics with university students from the USA. Data were collected from Taiwanese students’ reflective journals, a post-project questionnaire, and interviews. The study’s results indicate that despite encountering numerous problems initially, Taiwanese students eventually have strong positive perceptions and attitudes toward intercultural CMC learning experiences, which can facilitate efficient online discussions with native speakers of the target language and can promote IC. Thus, endeavours to implement such expedient, innovative, and beneficial methods in foreign language courses are encouraged.

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