Abstract
Digital Twin advances have provided the conceptual ground for integrating a physical product with its digital representation. However, Digital Twin implementation has been focused on the beginning of life and manufacturing optimization, leaving space for developing a Digital Twin model that encompasses and connects different stages of the entire product lifecycle. In this scenario, the integration between company-internal data with real-time customers' data is still a challenge. Besides, implementing such a model in a multiplatform environment is also an open issue in the literature. This paper proposes the definition of a Closed-loop Digital Twin implemented as a middleware software that connects PLM, ERP, and MES data with customers' usage data. The proposed concept was implemented and tested in a learning factory. Results demonstrated the concept potential to consolidate product data, support data analyses, and provide insights for different stages of the product lifecycle.