Overcoming work-related stress and promoting employee creativity in hotel industry: The role of task feedback from supervisor

2013 ◽  
Vol 33 ◽  
pp. 416-424 ◽  
Author(s):  
Alice H.Y. Hon ◽  
Wilco W.H. Chan ◽  
Lin Lu
Work ◽  
2017 ◽  
Vol 57 (3) ◽  
pp. 433-440 ◽  
Author(s):  
Margherita Bergomi ◽  
Alberto Modenese ◽  
Enrica Ferretti ◽  
Angela Ferrari ◽  
Giuseppe Licitra ◽  
...  

2017 ◽  
Vol 7 (1) ◽  
Author(s):  
Ekta Rao ◽  
Alok Goel

Hotels are an important component of the hospitality sector as every tourist wants a comfortable and secure stay. Customers rate a tourist destination according to the performance of the hotels. The workforce of a hotel plays an important role in satisfying a customer. But the workforce is highly stressed because of a number of factors pertaining to the hotel industry. This paper aims to identify the factors causing work related stress among hotel employees. Descriptive research method was used to identify the factors causing stress and technique of factor analysis is applied. Findings of the study   identified Work load, Control over work, Role clarity, Interpersonal relations Managerial Support   and Organizational Policies as   six major factors causing stress among employees in the hotel industry.  The findings of the paper are a guideline for the hotels   to bring about modifications in these factors and hence improve mental well-being of their workforce.   Key words: Hospitality, hotels, work related stress, service delivery.


Author(s):  
Lauren Hawthorne ◽  
Shannon K. McCoy ◽  
Ellen E. Newell ◽  
Amy Blackstone ◽  
Susan K. Gardner

2017 ◽  
Vol 32 (2) ◽  
pp. 178-196 ◽  
Author(s):  
Jolanda Hessels ◽  
Cornelius A. Rietveld ◽  
Peter van der Zwan

2016 ◽  
Author(s):  
Luigi Isaia Lecca ◽  
Maria Francesca Piazza ◽  
Daniele Fabbri ◽  
Michela Ursi ◽  
Tiziana Serra ◽  
...  

2021 ◽  
Vol 10 (7) ◽  
pp. 1463
Author(s):  
Raquel Sánchez-Recio ◽  
Cristina García-Ael ◽  
Gabriela Topa

Background: the 2008 financial crisis and subsequent recession had a strong impact on employment and certain health indicators, such as mental health. Many studies carried out with diverse samples attest to the negative influence of stress on health. However, few studies focus on stress and self-rated health among the Spanish workforce, or analyse which variables can act as a buffer against the negative effects of stress on self-perceived health. Aim: to analyse the mediator role of social support and job satisfaction in the relationship between work-related stress and self-rated health among the Spanish working population between 2006 and 2017. Method: repeated cross-sectional study using Spanish Surveys from 2006 to 2017, a total of 32.105 participants (47.4% women) aged 16 years and over (M = 42.3, SD = 10.7) answered a series of questions about work-related stress (PV), self-rated health (CV), job satisfaction, and social support (mediator variables) through the National Health Survey (NHS) prevalences of work-related stress, self-rated health, job satisfaction, and social support were calculated (standardised by age). We performed mediation/moderation analysis with Macro Process for SPSS to analyse the role of social support and job satisfaction in the relationship between self-rated health and work-related stress among the Spanish working population. Results: three mediation analyses were conducted, one for each time point in the study period. The results revealed a significant direct association between stress and job satisfaction. In the 2006 model, both job satisfaction and social support acted as mediators between stress and self-rated health, while in the 2011 and 2017 models, only job satisfaction acted as a mediator. The data reveal that the working population in Spain has a good capacity for resilience, since no drop in health indicators was observed. Conclusion: following the economic recession, employment has partially recovered. However, social and employment policies are required to help the population face the recent situation triggered by the Coronavirus crisis.


Psychology ◽  
2015 ◽  
Vol 06 (02) ◽  
pp. 151-158 ◽  
Author(s):  
Ruggero Andrisano-Ruggieri ◽  
Mario Capunzo ◽  
Pietro Crescenzo ◽  
Rosa Ambrosio ◽  
Riccardo Savastano ◽  
...  

Sign in / Sign up

Export Citation Format

Share Document