Examining the impact of psychological capital on workplace outcomes of ethnic minority foodservice employees

Little is known about the relationship between social comparison orientation and mental health, especially in the psychological capital context. We proposed a theoretical model to examine the impact of ability- and opinion-based social comparison orientation on mental health using data from 304 undergraduates. We also examined the mediating effect of the four psychological capital components of hope, self-efficacy, resilience, and optimism in the relationship between social comparison orientation and mental health. Results show that an ability (vs. opinion) social comparison orientation was negatively (vs. positively) related to the psychological capital components. Further, the resilience and optimism components of psychological capital fully mediated the social comparison orientation–mental health relationship. Our findings indicate that psychological capital should be considered in the promotion of mental health, and that the two social comparison orientation types have opposite effects on psychological capital.

Download Full-text

Red tape and psychological capital: a counterbalancing act for professionals in street-level bureaucracies

Journal of Professions and Organization ◽

10.1093/jpo/joaa024 ◽

2020 ◽

Author(s):

A Dudau ◽

G Kominis ◽

Y Brunetto

Keyword(s):

Local Government ◽

Organizational Behavior ◽

Psychological Capital ◽

Negative Impact ◽

Practical Implication ◽

Well Being ◽

Government Employees ◽

Street Level ◽

Red Tape ◽

The Impact

Abstract Assuming that red tape is inevitable in institutions, and drawing on positive organizational behavior, we compare the impact of individual psychological capital on the ability of street-level bureaucrats (SLBs) with different professional backgrounds to work within the confines of red tape. The two SLB professions investigated here are nurses and local government employees; and the work outcomes of interest to this study are well-being and engagement. The findings show that red tape has a different impact on each professional group but, encouragingly, they also indicate that psychological capital has a compensatory effect. Implications include nurses requiring more psychological resources than local government employees to counteract the negative impact of red tape. A practical implication for managers is that, if perception of red tape in organizations is set to increase or to stay constant, enhancing the psychological capital of professionals in SLB roles, through specific interventions, may be beneficial to professionals and organizations alike.

Download Full-text

Predictors of Positive Psychological Capital: An Attempt Among the Teacher Communities in Rural Jharkhand, India

Management and Labour Studies ◽

10.1177/0258042x21991013 ◽

2021 ◽

pp. 0258042X2199101

Author(s):

Mukti Clarence ◽

Viju P. D. ◽

Lalatendu Kesari Jena ◽

Tony Sam George

Keyword(s):

Individual Differences ◽

Organizational Support ◽

Psychological Capital ◽

Contextual Factors ◽

Meaningful Work ◽

Equation Modeling ◽

School Teachers ◽

Positive Psychological Capital ◽

The Individual ◽

The Impact

In the recent times, researchers have shown an increased interest in positive psychological capital (PsyCap). However, it is acknowledged that due to the limited number of studies conducted on the antecedents of psychological capital, there is a lack of sufficient data for conclusively proving the antecedents of PsyCap. Consequently, this article aims to explore the potential antecedents of PsyCap as a reliable source of data in the context of rural school teachers. The focus is to investigate both the individual differences and the contextual factors as desirable variables that constitute PsyCap among the school teachers of rural Jharkhand, India. Samples of 1,120 respondents from different rural schools were collected and analysed with Structural Equation Modeling (AMOS 20.0). The findings of the study explained that both the individual differences ( proactive personality and emotional intelligence) and the contextual factors ( perceived organizational support, servant leadership and meaningful work) have a positive relationship with PsyCap. The impact of PsyCap on teacher performance can form the basis for further research on the subject. JEL Codes: M12, M53

Download Full-text

Ethnic Minorities and Equal Treatment: The Impact of Gender, Equal Opportunities Policies and Trade Unions

National Institute Economic Review ◽

10.1177/002795010117600109 ◽

2001 ◽

Vol 176 ◽

pp. 105-116 ◽

Cited By ~ 11

Author(s):

Mike Noon ◽

Kim Hoque

Keyword(s):

Ethnic Minority ◽

Ethnic Minorities ◽

Trade Union ◽

Trade Unions ◽

Equal Treatment ◽

Equal Opportunities ◽

Men And Women ◽

Non Union ◽

Minority Men ◽

The Impact

The article examines whether ethnic minority employees report poorer treatment at work than white employees, and evaluates the impact of three key features — gender differences, formal equal opportunities policies and trade union recognition. The analysis reveals that ethnic minority men and women receive poorer treatment than their white counterparts. In addition, there is evidence to suggest that ethnic minority women receive poorer treatment than ethnic minority men. Equal opportunities policies are effective in ensuring equal treatment, but the presence of a recognised trade union is not. White men and women in unionised workplaces enjoy better treatment than their white counterparts in non-union workplaces, but the same is not true for ethnic minorities. By contrast, there is very little evidence of unequal treatment in non-union workplaces.

Download Full-text

Research on the revitalization of the cultural tourism industry in the post-epidemic era——a case study of Guangxi

E3S Web of Conferences ◽

10.1051/e3sconf/202125103023 ◽

2021 ◽

Vol 251 ◽

pp. 03023

Author(s):

Jixuan Che ◽

Peng Yang ◽

Jiayue Wu ◽

Yafei Gao

Keyword(s):

Ethnic Minority ◽

Cultural Tourism ◽

Tourism Industry ◽

Policy Recommendations ◽

Project Construction ◽

Health Event ◽

Management Project ◽

Industry Integration ◽

The Impact

As a sudden public health event, the COVID-19 epidemic has brought a tremendous impact on the economic and social development of China. Its biggest and most direct impact is in the tertiary industry, especially the cultural tourism industry, which has a more far-reaching impact. This paper takes Guangxi as an example to study the current situation, problems, and future development direction of the cultural tourism industry in the post-epidemic era. The study found that the response to the epidemic in ethnic minority areas represented by Guangxi was timely and rapid, but due to their industrial resilience and the impact of the epidemic, the revitalization of the culture and tourism industry is still facing severe challenges. Therefore, this article put forward the key countermeasure to promote the cultural tourism industry revitalization of ethnic minority areas from list management, elements of development management, project construction, industry integration, and international cooperation, to provide policy recommendations and theoretical basis for the revitalization of the cultural tourism industry in ethnic minority areas.

Download Full-text

Family support and entrepreneurial passion: The mediating role of entrepreneurs' psychological capital

Social Behavior and Personality An International Journal ◽

10.2224/sbp.9791 ◽

2021 ◽

Vol 49 (3) ◽

pp. 1-15

Author(s):

Jian-Li Gao ◽

Dong-Sheng Li ◽

Mary-Louise Conway

Keyword(s):

Family Support ◽

Structural Equation ◽

Psychological Capital ◽

Equation Modeling ◽

Mediating Role ◽

Entrepreneurial Passion ◽

And Performance ◽

The Impact ◽

The Relationship

Entrepreneurial passion is seen as a valuable predictor of entrepreneurs' behavior and performance. We explored what makes entrepreneurs passionate by adopting a qualitative research method from a social support perspective. To test our hypotheses we conducted a survey with 287 young entrepreneurs in China. Using structural equation modeling we studied the impact of three types of support from the family on entrepreneurial passion. The results show that financial support and social capital support had a stronger influence on entrepreneurial passion than did emotional support. Further, psychological capital played a partial mediating role in the relationship between family support and entrepreneurial passion. This study enhances the integrity of previous research conclusions on entrepreneurial passion and, in particular, provides further insight into the development of nascent entrepreneurs and their new businesses.

Download Full-text

Accommodating ethnic minority consumers during service encounters: the fine line

Journal of Services Marketing ◽

10.1108/jsm-12-2020-0541 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Sarah Mady ◽

John B. Ford ◽

Tarek Mady

Keyword(s):

Service Quality ◽

Ethnic Minority ◽

Service Providers ◽

Service Encounter ◽

Service Encounters ◽

Service Firms ◽

Content Type ◽

Quality Perceptions ◽

Language And Ethnicity ◽

The Impact

Purpose This paper aims to examine the effect of intercultural accommodation efforts on service quality perceptions among ethnic minority consumers. Specifically, the paper postulates that during an intercultural service encounter, the impact of the service provider’s language and ethnicity on the consumer’s service quality perceptions is moderated by the level of service involvement, consumer acculturation and perceived discrimination, which, in turn, influence purchase intent. Design/methodology/approach A 2 × 2 between-subjects experimental design with an online nationwide consumer panel of Hispanic consumers was conducted where 377 participants were randomly assigned to a series of service encounter scenarios in the banking service context to manipulate accommodation efforts (yes vs no) and the level of involvement with the service (high vs low). Findings When such language and ethnicity accommodations were offered, highly acculturated minority consumers regarded the service encounter less favorably than low acculturated minority consumers. Moreover, during low-involvement service encounters, intercultural accommodations positively impacted consumer’s service quality perceptions compared to situations involving high-involvement services. Also, minority consumers with perceptions of past discrimination had less favorable evaluations of the service quality than when such perceptions were nonexistent when intercultural accommodation efforts were made by the service provider. Research limitations/implications The findings add to the sparse literature that examines the effectiveness of intercultural accommodation and focuses on the combined use of service provider’s language and ethnicity as a means to enhance service quality. Practical implications The study delivers cautions for service firms not to generalize the receptivity of intercultural accommodation efforts. Given the increasingly sizable segments of minority customers, this study offers insights for service providers to develop suitable recruitment strategies and training programs when devising effective ethnic targeting strategies. Originality/value This research is among the first to explain why the effect of target marketing is not homogenous by expanding the research on intercultural accommodations toward a new context considering service involvement levels among varied minority consumer groups.

Download Full-text