Cultural intelligence (CQ) in virtual, cross-cultural interactions: Generalizability of measure and links to personality dimensions and task performance

Abstract An inherent component of relocation narratives is the description of the protagonists’ process of building up their intercultural competence - whose range will vary from one expatriate narrator to another. Closely connected to all the four types of cultural intelligence (CQ), in general, and to the metacognitive CQ, in particular, the account of the sojourn in foreign lands conjures up a raft of reflections on what exactly gives one the sense of cultural belonging. Noticing the difference, analysing it, integrating or dismissing it are as many steps taken during/after cross-cultural interactions. This paper addresses the verbalisation of the cultural differences in accounts that sometimes embrace and other times reject them, by resorting to risqué language in snide remarks meant to perform an evaluation of the received ideas in relation to both the native and the host country of the expatriate. The corpus examined is the construction of the paratext prefiguring the spot-on satire comprised by the text.

Download Full-text

Assessing the cultural intelligence and task performance equation

Cross Cultural Management An International Journal ◽

10.1108/ccm-04-2013-0072 ◽

2015 ◽

Vol 22 (2) ◽

pp. 236-258 ◽

Cited By ~ 47

Author(s):

Jeevan Jyoti ◽

Sumeet Kour

Keyword(s):

Task Performance ◽

Cultural Context ◽

Structural Equation ◽

Cultural Intelligence ◽

Cultural Adjustment ◽

Equation Modeling ◽

Future Research ◽

Content Type ◽

The Impact ◽

And Task

Purpose – Organizations in India are multicultural in nature. In this context, cultural intelligence is a tool, which can increase an individual’s ability to interact with people outside his/her culture. The purpose of this paper is to analyze the impact of cultural intelligence on task performance as well as to investigate the mediating role of cultural adjustment between the two. Design/methodology/approach – Extensive review of literature was done to acknowledge the cultural intelligence and task performance concept. Data for the study has been collected from the 225 managers working in nationalized banks in Jammu province (J&K, India). Data collected has been validated using confirmatory factor analysis and hypotheses have been tested through structural equation modeling. Findings – The study reveals that cultural intelligence significantly contributes toward task performance. The findings further reveal full mediation of cultural adjustment between cultural intelligence and task performance. Research limitations/implications – The study has been conducted in Indian cultural context, which can be extended to other Asian countries. Further, more outcomes of cultural intelligence can be taken into consideration in future for better understanding of the concept. Practical implications – The study contributes toward cultural intelligence theory. Organization should provide cultural training to the managers before sending them to out of home state assignment, which helps to understand the culture of that state and effectively interact with people belonging to that place. Originality/value – The paper empirically identifies the relationship between cultural intelligence and task performance in Indian context. Further, this relationship has been explored by using cultural adjustment as a mediator between the two. The model developed can be used for future research keeping it as a base.

Download Full-text

The Interactions Between Cultural Intelligence, Job Burnout, and Task Performance of Expatriates

10.4018/978-1-6684-2405-6.ch043 ◽

2022 ◽

pp. 858-876

Author(s):

Çağlar Doğru

Keyword(s):

Empirical Study ◽

Task Performance ◽

Host Country ◽

Quantitative Research ◽

Cultural Intelligence ◽

Multinational Companies ◽

Job Burnout ◽

Marketing Department ◽

Different Cultures ◽

And Task

In this chapter, cultural intelligence, one of the most crucial capabilities of employees for overcoming the cultural obstacles of different countries, is figured out in depth. This is attained by checking out the relationships between cultural intelligence, job burnout and task performance of expatriates who are employees sent by their company to a host country for a period. Since expatriates are the employees who face actual barriers in adapting and living in different cultures, a quantitative research was conducted among 156 expatriates working at the marketing department of different multinational companies, operating in Turkey. According to the results, expatriates with high cultural intelligence face burnout less at the workplace. Moreover, task performance of these employees tends to increase because of their cultural intelligence. Consequently, with the help of this chapter, a paramount empirical study on cultural intelligence and its correlates is added to the literature.

Download Full-text

The Interactions Between Cultural Intelligence, Job Burnout, and Task Performance of Expatriates

Breaking Down Language and Cultural Barriers Through Contemporary Global Marketing Strategies - Advances in Marketing, Customer Relationship Management, and E-Services ◽

10.4018/978-1-5225-6980-0.ch002 ◽

2019 ◽

pp. 22-41 ◽

Cited By ~ 1

Author(s):

Çağlar Doğru

Keyword(s):

Empirical Study ◽

Task Performance ◽

Host Country ◽

Quantitative Research ◽

Cultural Intelligence ◽

Multinational Companies ◽

Job Burnout ◽

Marketing Department ◽

Different Cultures ◽

And Task

In this chapter, cultural intelligence, one of the most crucial capabilities of employees for overcoming the cultural obstacles of different countries, is figured out in depth. This is attained by checking out the relationships between cultural intelligence, job burnout and task performance of expatriates who are employees sent by their company to a host country for a period. Since expatriates are the employees who face actual barriers in adapting and living in different cultures, a quantitative research was conducted among 156 expatriates working at the marketing department of different multinational companies, operating in Turkey. According to the results, expatriates with high cultural intelligence face burnout less at the workplace. Moreover, task performance of these employees tends to increase because of their cultural intelligence. Consequently, with the help of this chapter, a paramount empirical study on cultural intelligence and its correlates is added to the literature.

Download Full-text

THE EFFECTS OF CULTURAL INTELLIGENCE ON TASK PERFORMANCE AND CONTEXTUAL PERFORMANCE: AN EMPIRICAL STUDY ON PUBLIC SECTOR EMPLOYEES IN MALAYSIA

Humanities & Social Sciences Reviews ◽

10.18510/hssr.2019.7126 ◽

2019 ◽

Vol 7 (1) ◽

Cited By ~ 1

Author(s):

H. Hartini ◽

A. Fakhrorazi ◽

Rabiul Islam

Keyword(s):

Resource Management ◽

Public Sector ◽

Human Resource Management ◽

Task Performance ◽

Human Resource ◽

Cultural Intelligence ◽

Work Performance ◽

Contextual Performance ◽

Cross Cultural ◽

Public Sector Employees

Purpose of the Study: This paper investigates high performers as those who are highly competent and possess the necessary skills for a job. In conducting businesses globally, public employees are also exposed to diverse cultural situations. Due to cultural challenges and complexities, public sector employees in Malaysia need to embrace the right capabilities to deal effectively with global customers. One of the key managerial competencies needed for dealing effectively with people from different cultural backgrounds is cultural intelligence or cultural quotient (CQ). The purpose of this study is to investigate the relationship between CQ, task performance, and contextual performance in a cross-cultural context. Methodology: The data used for this study is derived from the questionnaire survey distributed among Malaysian public service employees in two selected government agencies. A total number of 174 valid responses were successfully obtained. Data were analyzed using Partial Lease Square (PLS) and Structural Equation Modeling (SEM). Results: The results showed that knowledge CQ and drive CQ have positive influence on employees’ task performance and contextual performance. The findings of this study have important implications for organizations. Our study provides empirical evidence that CQ can serve as a predictor for employee’s work performance in a cross-cultural situation. Implications: This study implements a valuable contribution to the body of knowledge in the fields of human resource management and cross-cultural management studies in Malaysia. It also augments the growing corpus of literature related to the concept of CQ and individual work performance. Human resource management (HRM) should focus on developing employee’s CQ so that they are able to connect and adapt in any global business environment. CQ can be enhanced through proper guidance, training, and development programs.

Download Full-text

INDIA-KUWAIT: INTER-CULTURAL SENSITIVITY, CULTURAL INTELLIGENCE AND CONFLICT-HANDLING STYLES IN CROSS-CULTURAL INTERACTIONS

Conflict Studies Quarterly ◽

10.24193/csq.33.2 ◽

2020 ◽

pp. 20-41

Author(s):

Prachi BHATT ◽

Keyword(s):

Cultural Sensitivity ◽

Cultural Intelligence ◽

Cross Cultural ◽

Self Report ◽

Three Dimensions ◽

Cultural Work ◽

Work Related ◽

Conflict Handling ◽

Style Preferences ◽

Cultural Interactions

The present explores inter-cultural sensitivity, cultural intelligence and conflict-handling style preferences of employees engaged in inter-cultural interactions. It further tests the influence of inter-cultural sensitivity, cultural intelligence on conflict-handling style preferences. Using self-report instruments, data was collected from respondents from India (N=103) and Kuwait (N=71) involved in work-related interactions with each other. Findings reveal that Indian and Kuwait respondents significantly differ on the three dimensions studied. The results also reveal that influence of cultural intelligence and inter-cultural sensitivity dimensions on conflict-handling style preferences vary for Indian and Kuwait employees. The present work contributes to the largely limited work in the area and offers valuable information facilitating better understanding and application of effective conflict handling styles in India–Kuwait cross-cultural work interactions. Keywords: Conflict, inter-cultural sensitivity, cultural intelligence, conflict handling styles, India, Kuwait, cross-cultural interaction, effective conflict handling, cross-cultural conflict

Download Full-text

Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance

Management and Organization Review ◽

10.1111/j.1740-8784.2007.00082.x ◽

2007 ◽

Vol 3 (3) ◽

pp. 335-371 ◽

Cited By ~ 684

Author(s):

Soon Ang ◽

Linn Van Dyne ◽

Christine Koh ◽

K. Yee Ng ◽

Klaus J. Templer ◽

...

Keyword(s):

Decision Making ◽

Task Performance ◽

Cultural Adaptation ◽

Culturally Diverse ◽

Cultural Intelligence ◽

Judgment And Decision Making ◽

Intelligence Scale ◽

Intercultural Effectiveness ◽

The Usa ◽

And Task

We enhance the theoretical precision of cultural intelligence (CQ: capability to function effectively in culturally diverse settings) by developing and testing a model that posits differential relationships between the four CQ, dimensions (metacognitive, cognitive, motivational and behavioural) and three intercultural effectiveness outcomes (cultural judgment and decision making, cultural adaptation and task performance in culturally diverse settings). Before testing the model, we describe development and cross-validation (N = 1,360) of the multidimensional cultural intelligence scale (CQS) across samples, time and country. We then describe three substantive studies (N = 794) in field and educational development settings across two national contexts, the USA and Singapore. The results demonstrate a consistent pattern of relationships where metacognitive CQ and cognitive CQ predicted cultural judgment and decision making; motivational CQ and behavioural CQ predicted cultural adaptation; and metacognitive CQ and behavioural CQ predicted task performance. We discuss theoretical and practical implications of our model and findings.

Download Full-text